Scam They didn't mention a single word of "5 years contract", Had us sign a contract and ask for $2500 if we want to cancel the contract. And those little sticky double sided tape don't hold the security system on windows, they keep falling on the floor and it's just useless, the security camera system isn't even reliable and can't even talk to the visitor when I need to. read more

I had new widows installed in my house and they didn't remove all of the sensors. So, I emailed NorthStar and requested new sensors, none came, continued to call went over a month having to bypass my alarm. I found another alarm company, NorthStar automatically extended my contract and now I have to pay the $800.00 to get out of poor service alarm company. I DO NOT RECOMMEND THIS COMPANY BAD, BAD, BAD!!! read more

This is a very poor customer service oriented company. The employees are rude and unwilling to meet the needs of the paying customer. I DO NOT recommend this company. read more

Worst service. I should have read all the reviews before I got into a 5 yr contract. Since day 1 nothing but problems. Great at blaming all the problems on your internet provider, on your wifi router, or the area you live in. Still fighting with them everyday to get the camera to record, door bell is not working or even recording. What a waste of time. Save your time, the headache, the ridiculous price for products that don't even work. What a waste of time. Save yourself the headache DO NOT BUY ANYTHING FROM THIS CRAPPY BUSINESS. read more

My alarm system including the App and most importantly the front door camera hasn't worked for months!! After speaking with technical support over 2 hours they still couldn't correct these issues. I had to replace my system with one that works properly . When I called to cancel they informed me that I have a 42 month contract..I looked at my Docusign papers and my copies don't say anywhere that I have a 42 month contract. Unfortunately I can not recommend this company! I feel very deceived..Especially regarding the contracts. I never received the copies that they are currently sending me only the ones without the contract dates. read more

Northstar alarm company is the absolute worst company to be associated with. Please bear with me...And please look into the Facebook reviews first, they are true. On the Northstar Facebook page, you will see numerous horrible reviews. Please believe them. Our system has been on the fritz for quite a while. We have called and have had no luck bringing our system to workable status. I had to remove my smoke alarms as the panel has been triggering false alarms. The battery on the panel died, and with further looking, the panel was found to be faulty. The new panel arrived today. After the removal of the faulty panel and the replacement in place, the system still shows a fault. I have unplugged and plugged the system many times with no fix in sight. The problem is, even though the panel is under warranty, the technician will cost us $100 (rounded up from $99). So, the problems noted here... 1 - Warranty does not cover technician visits, only equipment. 2 - They want to charge $1500 to terminate our contract 3 - Tech support has no clue how their equipment works nor can they help, all they can do is monitor and see the logs of the panel. 4 - Equipment they use is garbage, not reliable If you have ADT or any other alarm company, DO NOT change to Northstar lest you be stuck in the same situation. If you want/need an alarm company, go with someone else and do not look into this company for your livelihood. The safety of your family is assured with anyone else. I cannot hook up my smoke detectors until Sep 2022 after our contract is over OR if the technician can actually fix the system. read more

We've been working with Nathan Speaker for the last 5 years between residential and business security systems. The reason we continue with Northstar is because of excellent service and communication. Their products are great, we love the ease of the wifi panels and security cameras. Our last install was done by Ryan Stone and we felt he went above and beyond to make sure the cameras were setup in the best spot for monitoring, but also inconspicuous and with no cords or wires showing! Highly recommend Northstar! read more

Got NorthStar installed on April 26th and to this day the security camera still doesn't work right. I called the techs and they said they'd call me back within 24-48 hrs. Almost a week now and still "no" call back. I want to know why?? I'm not happy about this at all. I'd like to recommend you to a few of our friends but at this rate I'm not sure if I want too, sad very sad. read more

Buyer beware! My previous alarm company was taken over by Northstar Security & Alarm a few years ago. When I tried to cancel my service today I was notified that when we were transferred to Northstar we were put on an automatic renewal contract. Many other home security system far out rank Northstar in price and superior products but I am now stuck with Northstar for 14 more months. There is no buyout less than paying the full price for 14 months of service. Look very carefully at your contract! read more

You can't go wrong with these guys. Gary took the time to sit down with me in my house and go over all options with me regarding home security. After living overseas (Japan) for 16 years and not having or needing an alarm system I had a lot of questions. He was very patient, friendly, and didn't try to up-sale me on things I didn't need. In short if you're looking for someone who is glad to have your business, is genuine, friendly and knowledgeable, Gary of Northstar Security is your guy. Installation was a couple days later and the installer (Kenny), was also very friendly and helpful and had the whole kit installed and working great within a couple hours. Gary even showed up DURING the installation to make sure I was comfortable with everything. A security system/alarm is a major component to your layered home security, and I couldn't be happier with the job these fine folks did. read more

I would like to retract my previous post about this company. It appears the correct company is based in Utah. I do apologize for any confusion I may have cased this company. I have had no dealings with this company but based on the reviews it would be a good choice. I would however consider adding something to the name because the Northstar Alarm company in Utah is killing your vibe by having the same/similar name. I also received an email from another family who fell victim to the Northstar company based in Utah. read more

Dealing with Northstar Security couldn't be easier. Gary was completely honest about what we needed and better yet what we DIDN'T need and we appreciate that. Installation was a breeze, only took a few hours and the ADT system is a snap to use. Everything was very professional. I highly recommend speaking to Northstar before you decide on a home security system. read more

Wow, what a gem of a company. Gary was very easy to deal with and friendly. It's nice to have a family owned company that is still very competitively priced and trustworthy in this day in age. The package he gave me was exactly what I needed and the price was on par with everybody else out there. The installer was extremely knowledgeable, very professional and friendly. Couldn't ask for a better company. So if you're looking for a security system, do yourself a favor and call them first. read more

I was having some minor problems with my older existing alarm system. I bought the house a few years ago, and I haven't been using the alarm system. I decided to try and fix it last week. I replaced the battery, but that didn't work. I have never met or done business with this company before. I found their number with a web search. Gary was very friendly, and he took time out of his day to walk me through what was going on. He told me that it was probably a transformer problem. I was able to fix it in a few minutes. He helped me avoid some unnecessary expenses. Most business seem to want to make a quick buck. However, Gary was very honest and helpful. I would recommend this company to my friends and family. Thanks again Gary! read more

Northstar Security installed our first system in Temecula a few years back, and I called them to install the system in our new home. If you're planning to go with ADT, I recommend you call Gary first, and work through Northstar to get everything setup. Gary will show up promptly, often the same day if you'd like, and provide you a focus on your specific property the ADT call center sales reps simply can not. He's in town, and therefor accountable for everything he says and does, and I have not been disappointed. As a dealer, he knows the ADT infrastructure well and his customer service and very professional installers have kept me an ADT customer. I've already recommended Northstar Security, and our neighbor just had Northstar install their system as a result. read more

Warning ! Please do not sign up with this alarm company. We signed up for a 5 year contract and stopped using their services around 2 years from the start of it. We honored the original contract and kept paying for the remaining 3 years and when we tried to cancel at the 5 year mark we were told it had been renewed for an additional 18 months. We asked them to put a hold on our account through the holidays last year which was not done on their side and an additional 36 months was tacked on. There is absolutely no notice from the company when renewing the contract. No email, mail, text, call etc. They knew we didn't want the service any more and use shady ways to lock you in. Not a trust worthy company by any means. We will now be locked in until 2022 for a service we have wanted to cancel since 2016. We will continues to fight this but wanted to warn others of what we have been going through. We live in Southern California so this isn't the 'Utah based' company we've seen in other reviews. read more

Fabulous company to do business with! Called around to local security companies, spoke in length with Gary on the phone. He came by later that day and explained what was needed and scheduled the install for the following Monday. The tech was on time, through and explained it all to me patiently when completed. Great to work with local professionals!! read more

Oustanding service. Gary and his technician came out on Saturday right on scheduled to do a complete alarm system for my house. Very professional job and thorough training after completion. Made recommendations to help me save money instead of over-buying and called a week later to make sure everything was OK. - Mike H read more

I made the decision to have a residential alarm installed sort of last minute and wanted it done quickly. I called Gary Wednesday night, he came out Thursday morning. I told him i'd like to talk about it with my husband that afternoon. I was very happy with him and his pricing so we decided to go ahead with the install so i called Gary back Thursday evening to let him know i'd like to move forward with the install. He came out Friday morning to complete the paperwork and it was installed Saturday morning. His technician Terry was also great. I'm very impressed with how quickly I was able to get it installed and how Gary worked with my schedule so easily. Very happy with the system so far. Thanks NorthStar! read more