Very pleasant experience from receptionist to tech to doctor to Sydra all were amazing and easy to…read moredeal with. I will be recommending to family and friends

I had the pleasure of being waited on by Sierra, Optician, at myeyedr…read more She is a consummate professional, energetic, and meets and exceeds the customer's expectations. My eyeglasses were bent and broken. Within a matter of minutes, she fixed them, cleaned them, and fitted to bring back to life. Outstanding employee !!! My Eye Dr. is most fortunate to have an employee of Sierra's caliber and professionalism on staff. Many thanks !!!

First impression walking through the door was this is such a clean, cute place. They have toys for…read morethe children in the waiting area in the front. The staff was very friendly and welcoming. I was greeted with a smile and genuine warmth as soon as I walked in the door. Dr. Daves and her intern were very thorough and did a great job explaining all the test, there results and the meanings. I finished the exam with a new understanding of why my prescription changed and what to expect in the future. Tim helped me with such expertise, patience and honesty to find the perfect glasses for me. I could sit and speak to him for hours (which I kind of did). There was no pressure at all to buy anything. He was very accommodating of my budget and what I needed. Love this place and all the staff. Will definitely come again and tell all my friends. Go to Visual Eyes!!!

I have purchased three pair of progressive lens glasses here. The first was the best. I noticed…read morecracked lenses in the second pair, was assured it was not my fault and they were repaired free of charge. Very nice. A few months later they cracked again. They were again replaced free of charge. Now, my third pair is once again in the shop for over a week for the same problem. This time, the owner told me I was in luck, and would only be charged a 39 dollar lab fee. The glasses are less than 6 months old. Each time this happens I have been inconvenienced and am now wearing my old glasses once again while I wait. It's been over a week since they were dropped off for repair. There is quite obviously something wrong with something being done here . They have cracked three times now on two different styles. Only a fool would return for another pair, and that will not be me. A shame, because I really liked this store , but I absolutely don't enjoy being forced to wear my old glasses every 4 or 5 months. It's extremely inconvenient, and the store does not seem to care about the inconvenience to me.

I've been going to this practice for years, the doctors there are good but it seems like every…read moretime I go there I'm there for hours! Waiting! They seem to extremely overbook! Not much comfortable seating and crowded with people. They need to get a bigger space and more Doctors! I don't like going there.

Ive been going to them for quite a few years now and would only trust them with my eyes!!!!I have…read morecataracts and not ready for surgery and i was squinting ALOT!! and they gave me a better prescription for my glasses and it made a gigantic difference!!!!!

Dr. Neal and his team continue to provide warm and caring service to me and my family. Very happy…read morewith the service provided and his contact lens and glasses pricing is always fair. Couldn't be happier.

After having cataract surgery, I had light adjustment done by Dr. Neal. Within a few months I…read moredeveloped double vision. Dr. Neal referred me to Dr. McConnell (who it turned out is his wife), who specializes in treating double vision. She prescribed lenses with prisms. Unfortunately, the glasses didn't correct the problem as she had measured incorrectly. She ordered a second pair. When I used the glasses for distant vision, I found I still had double vision. I then went back to the physician who had done my cataract surgery. Shockingly, he said the glasses I had gotten did not have any prisms. Today, I returned with my husband to Dr. McConnell for an explanation. She maintained the glasses did in fact have prisms and suggested most opticians and even doctors can't tell if glasses have prisms but she, of course, could. I expressed my displeasure and distrust as she seemed to be more concerned about defending herself than about my poor treatment outcome. She offered to refund my money and refer me to someone else and rushed out of the examining room. Subsequently, an assistant led us to the front desk and said she would give us a refund of $270. My husband said we would accept the refund but wanted to keep the glasses as we were skeptical about the explanation about the glasses having prisms when my doctor said they didn't have prisms. While the assistant went to get direction, my husband retrieved the glasses. The assistant returned and demanded we give up the glasses. My husband told her we were keeping the glasses and it was their choice whether or not to give us the refund. What ensued was some loud back and forth about us wanting to keep the glasses. Dr. Neal joined this and did nothing to resolve the matter and adamantly requested we give up the glasses and suggested we wanted to get the glasses for free. So we went back and forth some more. When asked why he wanted the glasses more than he wanted to provide good customer service, he said they would send them back to the company for a refund. That seemed ridiculous since it suggested the glasses were in fact defective. As we were leaving my husband pointed out the office was not ADA compliant since there is a step up but no ramp. They yelled back that they have a ramp. Dr. Neal came over and held up a suitcase-like folded up ramp. In the numerous times I came to the office, struggling with my walker, never once did anyone offer the use of the ramp. Dr. Neal's retort was 'you never asked.' That sums up the poor quality of my treatment.

It was a pleasure to work with Vince. A true professional and the best Optician that I've ever…read moreworked with. He was able to order replacement parts for my glasses without having to replace the whole pair and at a considerable savings for me. I have recommended him to my friends and they have not been disappointed.

Excellent service. Takes all major optical insurances. Good eye glasses are made here. Owner meets…read moreyou and goes over all the details. Will recommend.

Friendly and great service!!! The glasses people We're top…read morenotch!! Very knowledgeable and I enjoyed myself:)

If you have a vision prescription that is not from Spectrum Vision Care, the glasses will be…read moresubpar, no matter what you pay. The people who we interface with when ordering glasses are no trained properly and are not Optometrists. When I picked up my glasses the vision was blurred. I told the person and she told me, "No it is not". The person did zero adjustments on the frame fitting, proper alignment of lenses, etc. She just walked away. They can just blame the problem on someone outside the office. The premium Essilor lenses provide much less vision detail as standard lenses. This is not an ophthalmologist office.

Can not say enough great things about this place! Friendly and knowledgeable staff who clearly know…read morewhat they are doing and do it well. From the eye exam to picking out frames. These guys are for sure the best!

My fiancé and I first stopped in as we saw many eye catching frames ! He purchased a pair of sun…read moreglasses that were very unique. Alex was very helpful and the prices were reasonable. He really knows the brands that are sold( material, lens, how it's made , style, etc). I decided to go for my two year eye exam since I thought the frames offered were very stylish and different. The ophthalmologist had the best manner I've ever encountered which made having my eye dilated less torturing. Now, I'm not very decisive and have a petite face . Alex pulled out so many frames with such patience. He was the first person to offer me glasses that fit my face without my eye lashes brushing on the lens (which I thought were normal and no one from my usual eye wear store noted or made such a recommendation ). This was life changing ! I can now blink without my lashes lightly brushing against the lens! He noted the bridge of my nose to help steer me on frames that wouldn't fit correctly on my face. I then decided to try on sun glasses, again, Alex was so patient ! He took the time and effort to help me decide on a stylish,comfortable, and right size frame for my face! If you're looking for new glasses or eye frames -- I would recommend to stop by. This place really pays attention to the profile of your face to help you find your perfect frames !

The doctor and staff here were very friendly and helpful. The waiting area as well as exam room is…read morevery clean. Everyone was very helpful. The woman who helped us with our insurance information was able to give us different pricing options based off of what we wanted as far as add ons. For years we used a big name provider and I cannot imagine why we stayed for years there with them. Feasterville Family Eye Care makes you feel like a person and not just another number. Kudos to the team here :)

Had an appointment today with my 3 year old. I knew it would be a challenging appointment but never…read moreanticipated it would be as challenging as today turned out to be. Dr.Pote and her staff were amazing and super kind , patient and helpful. They truly went above and beyond to make my son comfortable and get the information they needed. Although as a parent I was so upset how uncooperative my son was the doctor and the staff were amazing. I would recommend this office to anyone. Staff is super friendly , accommodating, clean and they are very transparent on services and pricing. Thank you ladies for all your help today!