After reading some recent reviews, I had to share my experience with this Visionworks store. I have…read morebeen a customer of this location for years. I have never been treated more kindly when purchasing a new pair of glasses. The staff has always been helpful and I am always l satisfied with the glasses I purchase. I would like to give a special shout-out to Wanai, Jayda, Brittany, and Tia all who went out of their way to help me replace a lost pair glasses. I will never go anywhere else for my glasses!

All staff were amazingly helpful polite. After wearing the new specs for a week, my husband's…read moreglasses were not comfortable. No problem. A few minor adjustments made a major difference. We will return. Shout out to Nemo

I had an issue with my insurance and the people at LensCrafters went the extra mile. Two different…read moreassociates called the company to help me out and pushed on them to get the issue resolved. Erica was especially helpful. I have always liked LenCrafters because of their accessibility and their generosity in giving free adjustments. I would recommend this location as "top of the class."

I came to LensCrafters in a desperate need to get immediate glasses because I had damage…read more Initially, everyone was funny and kind and I was introduced to an array of frames. I had called prior to me coming in to explain how serious my situation was and to make sure that they can make immediate glasses. As I was speaking to the representative's I made it really clear of the type of things that I like in the business that I'm in. I picked a very expensive frame, Expecting my glasses to look decent when I pick them up. Instead what I received was something that looked like it was from my childhood way back in the 70s before advanced technology existed. I was told by one representative that because of my prescription that's what happened and that if I wanted thinner lenses I would've had to wait because they were in stock. I was on And an emergency trip to Pennsylvania on my way to Maryland and only an hour or so and there was no way in the world I could drive with my prescription. I paid over $300 for some of the worst looking glasses I have ever seen in my life. I'm disgusted and I want a refund immediately and I'm going to be contacting them today. Just terrible smiled in my face to get a sale and stabbed me behind my back with glasses that make me look like a reject from the movie Nerds.

I've gone here for 10+ years, I will NEVER return to this location…read more The eye doctor was AWFUL. Truly one of the rudest medical professionals I've ever had the displeasure of dealing with. She made huge assumptions about my disabilities and body, made cruel comments about by wheelchair and shamed me throughout our entire appointment. I would not wish this doctor on my worst enemy and I will be telling everyone I know who wears or needs glasses to stay FAR FAR away from your establishment. I noticed a plus size assistant in the office and I can only imagine the way that poor women gets spoken to on a daily basis from this eye doctor. Disgraceful mean girl energy from top to bottom, my husband was surprised I didn't tell her about herself on the spot but I was trying not to match how absolutely RUDE this woman was.

I've been coming to America's Best in Abington for several years now. While I wouldn't consider my…read moremost recent visit to be problematic, I truly believe the employees here should be exhibiting more professional behavior. I was seen at my scheduled appointment time. The eye doctor appeared to have been doing more than just her job, which was fine. She asked me to have a seat in the pre-exam room before we went into the exam room. She casually mentioned that a few staff members were absent, hence why she was doing various things. Completely understandable. She was very kind and polite through the whole visit and listened to my concerns in the exam room. What I didn't agree with were the employees at the front desks loudly discussing the multiple call outs that day, who is reliable, who isn't, who works hard, who slacks off, etc. I've been in customer service before so I can understand the frustration, but this is NOT the conversation you want to be having while there are clients in the store. I was trying to browse some eyeglass styles and this is all I heard in the background. These types of conversations should be kept private or should be discussed when the store is empty. It was a little off putting to witness this. Needless to say, I sat down with a gentleman (possibly a manager) at the desk to order a pair of trial contact lenses. He ordered them and printed my receipt but didn't engage in any sort of conversation with me. He just seemed annoyed by the people who missed work that day. This is my preferred location for eye exams. My hope is that the employees receive feedback about when to keep conversations private, or the team hires more individuals to keep operations running smoothly.

My wife and I have been going to Dr Lee for several years. He has been nothing short of excellent…read more Great service, thorough evaluation and no pressure to but glasses from him. He is also very kind and gentle.

I've been going to Dr. Lee for many years. I started seeing him when he was at LensCrafters and…read morethen followed him when he opened his own office. His exams are thorough and he really explains everything. Because of family history I'm at high risk for glaucoma and macular degeneration. I opt for the photograph of my retinas-costs 35 dollars extra, but it's worth it for my. My only complaint is he doesn't take the Davis Vision plan I purchased last year. I didn't want to change eye doctors, but I'll purchase my glasses somewhere that takes Davis Vision.

The front desk staff Jules was beyond helpful. This office was not able to provide a service I had…read moreinquired about but she and the staff went above and beyond to make sure that I had some places to call as options-and so nice as well!

Called for earlier appt than September 16. Answer n. Said if cancellation won't know until that…read moreday. Don't keep list Fine! But operator was very rude !!! Great doctors but very rude office staff especially women who set appts. Keep telling doctors how rude their staff in the office just..

We've shopped here for many years and love it. Great protection plan. Any damage and they will…read morecompletely replace.

Excellent and outstanding service. Appointment necessary to keep a limit on the number of people…read morethere at one time. Exam done well and pricing was fair and helpful. Signs indicated the need for full face masks and even to not ever slide it down. They were very careful EXCEPT the gentleman there never covered his nose and at times while we waited he had it totally off, even when talking to customers. That contradicts the signage.

The staff at this location of Bistline is a professional, informative, and cordial. The first…read moreperson you meet is Sebastian,who greets you and takes you into a room which has state of the art equipment to thoroughly examine your eye . I then met with Hudson, who is amazing. She has a way of making you feel very comfortable and communicate all of your needs. Both she and Sebastian are so professional, patient and informative. They truly care about their and that their prescription is 100% accurate. I will go nowhere else but Bistline vision care.

I had a terrific experience with Dr. G Russell and Jade the receptionist. I started to notice…read more"something" in my eye and unsure what it was called LensCrafters in the Willow Grove mall Bistline eye care if they could take a look. They said - Yes we can and come in today. After my exam, the doctor noticed it was my retina causing the vision issue and was concerned about the holes that were forming. The Dr. said to go Mid Atlantic Retina and show them this--it was a note regarding my medical situation. That information that I provided to Mid Atlantic and Mid Atlantic customer service that they saw me immediately and made sure I was cared for to protect my precious vision. I would have had serious vision problems if not for the quick response of Dr Russell of Bistline and Dr. Fineman of Mid Atlantic. If you have a concern regarding your vision or just a check up...go to Bistline and check it....it could save your eyes.

I had just started coming to Wink last summer after moving into the area, and have only had…read morepositive experiences. While I had ordered contacts here, my backup glasses lost a screw, and Wink replaced the screw in my glasses for no charge at all, even though I didn't get my glasses there. They are always so kind and accommodating in every interaction, I can't see myself ever going anywhere else.

Had new lenses placed two years ago on Old York Road and never felt the prescription was correct. I…read morejust returned from LensCrafters and when looking at the eye chart realized I could read the chart without my glasses on my left eye, but could not with my glasses.

I was referred to The Eyewear Depot by my best friend. He suggested I take a ride out to the store…read morebecause of the prices and selection, so, I did. the staff was friendly and welcoming. Dr. Zeitlin was extremely knowledgeable and gave me several recommendations not only on the eyewear he sold but frames that I brought in for lenses. They seem to have a huge inventory and a very fast turnaround time for lenses. Overall, it was a pleasant experience. I would absolutely recommend The Eyewear Depot.

I purchased 4 pair glasses over the last 6 years. In 2025, I purchased a pair of Meta glasses. I…read morereside in Alabama and they had to mail the glasses to me. I had to follow-up on numerous occasions because it was taking a long time to get my glasses. In the last few months (2026) the glasses stop functioning correctly. During my visit in the area, I took the glasses to the store to address the issue. He wrote down the glasses information and told me that he would call me after contacting his representative with Rayban. That never happened. Today, September 26, 2026 around 2:15pm, I visited the store to address the owner face to face regarding my concerns. He never accepted responsibility for not calling me and did not seek to resolve the matter. He was rather arrogant and told me that I can contact Rayban myself. I asked for the number and he provided it to me. I told him that I would voice my experience with others online and he responded that he would respond to the review. I then walked out. This is an example of business owners are good as they are making money but as soon as issues arise they run like cowards!