Francis J. Clark, MD & Associates is an elite ophthalmology practice. Dr. Clark and his team of…read moreremarkable doctors, provide compassionate, detail-oriented and empathic service. From techs to other members of his medical staff, these exceptional individuals are consistently extraordinary, which I attribute to the exceptional leadership, and fine character of Dr. Clark. From the receptionists onward, everyone is cordial, professional, and personable. They utilize the latest technology for accurately, and thoroughly examining your eyes; it's truly amazing. The service is consistent highly professional, and the office, and equipment are clean, and sterile. There are few physicians I've ever encountered that are finer in the O ophthalmology field akin to Dr. Clark! He has remarkable communication, and people skills. With this combination of technology, knowledge, experience, effective, and efficient patient care, I highly recommend Dr. Clark & Associates.

Here is my experience starting April 2023 and ending Sept. 2023. I spent close to $400 on visits…read moreand prescription eye drops and was supposed to get glaucoma and cataract surgery. They delayed my ACN test for 1 month. Then after, they never called to schedule surgery. After I called several times, a week later they set up an appointment to fill out paperwork. The person was not in the office, and I had to drive another 1/2 hour to another office to meet with her. They then rescheduled surgery again because they set it up at the wrong surgical center which delayed it another month. I got my cataract clearance from GP. One week before the surgery the doctor called and said everything was a go. THE DAY BEFORE SURGERY, the office called and claimed they never received the clearance form from GP who I had to call and ask to send again. Then they called back to say surgery was cancelled as their office never did the proper paperwork to get the go-ahead from insurance. I had already started my eye-drops pre-surgery. They HUNG UP THE PHONE on me after saying "welcome to America where no one wants to work, you can ask your question 3 different ways and you'll get the same answer, now let me go do my work"...click. Hung up. I am out all of the money I spent on several visits and eye drops and now have to start all over again and find a new surgeon. And I am seeing double out of my right eye. No one has called to apologize and instead only offered excuses but no solutions. I've never had such an awful experience at a doctor's office and I have seen my husband through 10 operations over the years. I am so incredibly disappointed with this practice, I trusted the doctors and the staff to do the right thing, yet they did not. To be so dismissive and uncaring to people who are at their most vulnerable, needing surgery, is completely unforgivable. I do not recommend Opthalmology Physicians and Surgeons or their parent company ReFocus Eye Health - any of their branch offices - to anyone, ever. I am writing this so others won't have to experience the same blatant disregard for their health and well-being. Run away as fast as you can.

I have always received great care at this location. They are curtious, kind and attentive to all…read moremy needs

Good luck trying to talk to someone on the phone. You can only leave a message with a callback…read morenumber. I'm still waiting for someone to respond after three days. Very frustrating.

The eye doctors are fine but dealing with the contact department is so frustrating. My husband…read morepicked up my sample contact lenses, nobody could tell him which contact was for which eye and when I've tried to call them to get the information no one answers the phone. Maybe if I'm lucky, they'll call back. Doubt I'll actually order the contacts there because the service is so bad.

This place is the worst!!! The eye doctors are fine. The glasses department is the worst!!! I have…read morebeen to the Southampton location 3 times to pick up my glasses. The first 2 trips I left after waiting a half hour without being acknowledged. This time I go on a Saturday and the website and front door say open 8-12 on Saturdays. They are in fact closed. The customer service here sucks.

I started going to this practice about 10 years ago and now my whole family has switched over…read morebecause we always have a good experience. Dr Anderson is our favorite. Their two opticians really know what they're doing and seem to be good with both the technical stuff as well as helping you figure out what will look good on your face.

I have severe myopia (near-sightedness) and presbyopia (the reading glasses kind). I go to Dr…read more Cimbak's for my eye-exams and get just-right prescription glasses. He is a skillful and caring optometrist, and, quite importantly, runs an efficient and pleasant office practice. I would recommend him to anyone with eyecare needs.

Horrible, Horrible, the old dr.gave me cataract surgery. He did not give the right information…read morebefore my 1st surgery. And now I have chronic DRY EYES!!!

Dr Glen Levin has been my eye Dr for at least 10 years. I followed him from his Warminster office…read more The office along with Dr Levin have always been more than accommodating. The staff is very professional.

I had a great experience with Dr. Mcphillips. He was very personable and helped get a contact out…read morethat was stuck in my eye! His help is much appreciated!

They are in network of Aetna but when it came to charging the service fee, they asked me to pay the…read morefull price. After they submitted the claim to my insurance, I over paid $94.40. I called 10 times to get what I over paid. I got different stories every time. Aetna called for me many times but had never been able to get through. It is almost 2 months now and I have not received my reimbursement.

Excellent visit at The Eye Care Center! There is a reason this award winning practice is the best…read morearound. Dr. Tom Phillips provided exceptional care for my daughter during her first eye exam. His professional and calm demeanor immediately put her at ease. He was gentle and thorough, taking the time to explain each step of the process and what he was evaluating. Office staff is friendly and helpful when making an appointment and all follow up information was provided efficiently. Thank you Dr. Tom and team!

The best staff and Doctors!! They all work above and beyond the call of duty. That's hard to find…read morethese days in these difficult times we live in.

Dr. Coats spent very little time with me, he seemed in a hurry! The technician spent most of time…read morewith me! She dilated my eyes, which was done before any vision tests were done! With my eyes dilated I could not even read the top line on the chart! When Dr. Coats delivered his prognosis, the only think he wanted to do was remove my cataracts, which are not causing me any problems! He said he was not going to give me a prescription for new glasses! I got a second opinion and I am enjoying my improved vision with my new glasses!

If I could give zero stars I would. The doctor rushed me through my exam and I paid for two pairs…read moreof glasses that are unwearable because the prescription is wrong for me. This was my first and only exam with them and I will not return. The staff were unwelcoming and the doctor behaved as if he had someplace else much better to be instead of my exam. I do not recommend this business to anyone unless you like wearing bad glasses and wasting your money.

I've been under the care of three different doctors here and I must say I like it very much…read more I feel super cared for and I feel that the doctors and staff are so caring & knowledgeable. I came for dry eyes and they used all sorts of technology to look at my eyes, determine my diagnosis & and gave me a plan to healing. I trust my eyes in their care.

Recently I picked up my new glasses. From the moment I put them on I suspected there was a problem…read more They gave me severe double vision. The girl told me to wait and put them on the next day since I had been wearing my other glasses. I ignored that advice and put them on when I got home. After 4 hours of torture, I took them off. The next morning I tried again. I wore them for several hours, but had to change to my old prescription when I drove as the double vision made it unsafe. I called and was told to wear them for at least a week. I tried to explain how bad it was and that it was dangerous, but the sweet girl just kept saying, "I understand," and not inviting me to come in. After a couple more hours of hell, I looked closely at the lenses of my old vs new glasses and there was a definite difference. I called back, got another girl who this time gave me an appointment. When I arrived I got the same girl who helped me the previous day. She is the reason I am writing this review. Unfortunately, she never said her name. When I explained that I was having a serious problem seeing out of the glasses, her attitude became rude and dismissive. She said, "Weren't you just here yesterday?" in and angry tone. I explained how bad it was and tried to show her the difference in the lenses. I said, " There should be a prism in the lenses." She snapped at me, There IS a prism in them!" I held my ground while she searched her computer for what I do not know. She seemed intent on proving me wrong. I asked if there was a machine she could use to check the prescription and see if the prism was correct. She finally went back to look. Fortunately Glenn appeared at that point (if you go there, insist on having him help you with your glasses) after a while, she came back and told me Glenn said they were sending the glasses back to the lab. I asked if they had the prism in them and she replied (I kid you not!), "I don't know. I don't know how to check." The story has a happy ending. The glasses came back with obviously different lenses and I could instantly see out of them. I wore them driving home. But the way I was dismissed and disrespected has shaken my faith in this practice. I have had more glasses than years that girl has been alive. Eye glasses serve one purpose - to help you SEE. Brushing off a patient and telling them to wear glasses for "at least a week," is dangerous!

interminable VRU blocking all new patient calls until you get a few minutes past all the muzak and…read morebutton pushing. front office girl wouldn't schedule a new patient appointment without having me call insurance company first, then call again to confirm benefits were through her preferred vision benefit company. Third call in, she decides my PCP is wrong and she thinks I need an optometrist, not an ophthalmologist. When you make a call and have to fight through the computer obstructions to get to a human, and then the human gives you three rebuttals to scheduling an appointment, it is time to make another call to someone else.