Francis J. Clark, MD & Associates is an elite ophthalmology practice. Dr. Clark and his team of remarkable doctors, provide compassionate, detail-oriented and empathic service. From techs to other members of his medical staff, these exceptional individuals are consistently extraordinary, which I attribute to the exceptional leadership, and fine character of Dr. Clark. From the receptionists onward, everyone is cordial, professional, and personable. They utilize the latest technology for accurately, and thoroughly examining your eyes; it's truly amazing. The service is consistent highly professional, and the office, and equipment are clean, and sterile. There are few physicians I've ever encountered that are finer in the O ophthalmology field akin to Dr. Clark! He has remarkable communication, and people skills. With this combination of technology, knowledge, experience, effective, and efficient patient care, I highly recommend Dr. Clark & Associates. read more

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Here is my experience starting April 2023 and ending Sept. 2023. I spent close to $400 on visits and prescription eye drops and was supposed to get glaucoma and cataract surgery. They delayed my ACN test for 1 month. Then after, they never called to schedule surgery. After I called several times, a week later they set up an appointment to fill out paperwork. The person was not in the office, and I had to drive another 1/2 hour to another office to meet with her. They then rescheduled surgery again because they set it up at the wrong surgical center which delayed it another month. I got my cataract clearance from GP. One week before the surgery the doctor called and said everything was a go. THE DAY BEFORE SURGERY, the office called and claimed they never received the clearance form from GP who I had to call and ask to send again. Then they called back to say surgery was cancelled as their office never did the proper paperwork to get the go-ahead from insurance. I had already started my eye-drops pre-surgery. They HUNG UP THE PHONE on me after saying "welcome to America where no one wants to work, you can ask your question 3 different ways and you'll get the same answer, now let me go do my work"...click. Hung up. I am out all of the money I spent on several visits and eye drops and now have to start all over again and find a new surgeon. And I am seeing double out of my right eye. No one has called to apologize and instead only offered excuses but no solutions. I've never had such an awful experience at a doctor's office and I have seen my husband through 10 operations over the years. I am so incredibly disappointed with this practice, I trusted the doctors and the staff to do the right thing, yet they did not. To be so dismissive and uncaring to people who are at their most vulnerable, needing surgery, is completely unforgivable. I do not recommend Opthalmology Physicians and Surgeons or their parent company ReFocus Eye Health - any of their branch offices - to anyone, ever. I am writing this so others won't have to experience the same blatant disregard for their health and well-being. Run away as fast as you can. read more

like many people here I continue to have a less than satisfactory experience. Many dollars spent, nothing done. Broken schedule or "confusion" regarding surgery schedule date,not funny Something is really wrong at this practice read more

Poor front desk service. Loud TV blaring in reception area. Once I left this practice, my next doc informed me Opthalmolog Phys & Assoc performed tests that were not medically necessary- so be aware. Note that they appear to be removing some of the negative reviews from their website. read more

Be forewarned that when you schedule an appointment with this practice they will bill your visit as a medical visit and an annual insurance covered diagnostic eye exam will not always be covered (even though this is what I requested when scheduling my appointment). I recently had this happen with this practice and they were extremely difficult to contact to try to resolve and brushed off my concerns. Definitely makes me wonder how many others they have done this to. I will not be returning to this office after this experience. read more

Not waiting long at all. Always answer questions. Still as with all eye Drs. It's hard to find out what tests they will be doing ahead of

Since July 2, I have been trying to get one prescription renewed and another for 3 weeks. Because I have specialized eye drops, CVS mail order needs additional justification. This is not the first time this has happened to me. I don't think anyone answers the answering machine. I called last Friday and left another message for renewal. This has not been processed and my mail order again has been cancelled. On the plus side, I do not want to change doctors since Dr. Barouh is wonderful and very knowledgeable but its coming to this. read more

I recently had a complete dilated exam and I was very satisfied with my care. Dr. Clark pays particular attention to my needs based on some recurring eye issues. He is respectful and has a great bedside manner. On one or two occasions I had to call him directly. Normally you have to wait at least 30 minutes or more for a call back. Dr. Clark gets back to you almost immediately. I highly recommend this practice and Dr. Clark. read more

After trying two other Ophthamologist's offices in my general area, I finally found I great doctor, and professional office.

Went here for treatment over a year ago. Paid my co-pay and gave them my insurance card and assumed all was paid, then get a call from some scummy collection agency they siced on me. If there was a payment due, why did you not simply call me? How dare you sell my info to some shady 3rd party? And when I call and leave a message you don't return my call. And when I call back you leave me on hold. Then give me another # to call which is constantly busy?? And by the way, your waiting room is a dump and the care I received substandard. read more

Ive gone to this eye doctor over the years and I will say that I am not giving my one star for the doctors because the doctors are friendly and helpful. I am giving a one star for the receptionists at the front desk. They are the rudest bunch of women I have ever tried talking to in my life. Once in a blue moon you are able to get someone who is kind and friendly but they are overpowered by the cranky ones who are not helpful at all. I have also heard them in person yell at people over the phone who are confused about insurance information. I am considering changing from this eye doctor just for the sheer fact that I wont have to deal with the woman at the front desks ever again read more

Purpose of this note is to share feedback. I received a call from the receptionist at the Spring House location to confirm my son's appointment. She indicated that AETNA Medical was not accepted, but I know this is not true. When I called back with the AETNA rep on the line, she REFUSED (initially) to give her name and was extremely rude. She said she was uncomfortable giving her name... Not sure why a person who makes and receives calls for the office is uncomfortable giving her name to the insurance company that pays them!!! Once the call was over, the AETNA rep documented the POOR experience in his database as well. Very unfortunate. I am sure this is not the image the office would like to present to the public. read more