This is my review for today (tues Jan 11th) The food has no taste whatsoever, I ordered hot & it wasn't hot & on top of that everything tasted watered down. I ordered in between 4/5pm so my bad review goes to that crew of those hours & the lady who was working in the front has an ugly attitude with a stank face, she probably made my food taste gross highly disappointed & worst visit ever read more

Wingstop - Classic Hot Wings - Chicken Wings Near Me - West Covina, California

Mia was very helpful! She greeted me as soon as I walked in. She let me know about different wing combo options and gave me time to make my decision. She let me know there might be a wait so she offered me a cup for water since I did not order a drink. The wings were so good! I ordered 20 piece of bone in lemon pepper and garlic Parmesan wings. I also ordered a side of large fries with some ranch. What sucked is that I did not get any free ranch and had place a large wing order. This location was very clean and there's plenty of parking available. Download the app and you're able to order ahead of time. read more

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Thank you David for quick and easy service !! Food was great !! Highly recommend other to come. Restaurant was clean.

This is a good Wingstop. We stopped here on our way to visit my brother and i stopped by to indulge in some wings. We waited for 30 minutes and stuck around to hang out at surrounding places until our food was done. I orderd Lemon pepper Barbecue and Hot wings and french fries with lots of dipping sauces. Combinations are really good. Good staff and decent food. Why not. read more

They don't tell you there's a phone order minimum and they add more to your order to meet the minimum. Like it's a mistake. Wink. I mentioned I didn't order that but will pay for it and they gave me a free brownie. Ask me to survey. Gave them a good survey with the receipt right on the parking lot But when I got home... THAT brownie! I've never EVER had a brownie like that from ANY Wingstop! My best guess is it was dipped in grease. I KID YOU NOT! The brownie bag was completely saturated. And THATS why I'm outting this POOR customer service location. Charge people more, offer something free and sabotage what you give them. NASTY! read more

Horrible service got my order 1 hour late and customer service was horrible was not acceptable

Missing food items is a common occurrence. I have ordered doordash from this place 3 times and every single time they have missed either a food item or a sauce i paid for. I cant drive out to the resturant to claim. I called and they said they couldnt help me. look at or order from another location. read more

This was my go to Wingstop recently. However im so bummed but it is our 2nd time we purchase food for pick up and they forget something. It happens i know but we asked kindly if you could make a batch of fresh fries and the young lady on the phone coldly refused, the no was not the disappointment it was the lack of understanding that we are driving all the way back to pick up what you forgot. Wingstop is not cheap, the least you can do is be a little kinder A little understanding goes a long way. Sincerely a hard working family that splurges every once in a while and we chose to spend our money at your establishment. read more

This location is usually hit or miss but I'd have to give it to the young man Amari who was cooking and realized the miscommunication on an order and came and politely assisted he intervened and had patience with me and assured me my order was coming up. A lot of his coworkers were getting frustrated but Amari handled the situation good and made sure I was out of there in no time read more

Wings are super dry and they skimp on the sauce. We ordered the lemon pepper which was overcooked so the chicken was dry. Also got an order of the Original Hot, which weren't as badly cooked but lack of sauce made these not so great. Finally we ordered the chicken tenders. Don't do it. Overly breaded and over cooked led to just fried breading and bad chicken. There are other locations that are much better - this was bad. read more

We have ordered our food over the phone and after I payed I saw this sign about brownies being $1.99 each. My daughter said, mom can you buy some ? So I decided to order 4 brownies. When cashier told me it's $10.91? I started to wonder? I ask the guy how much each brownies cost? It comes out $2.49 each because of tax? So he gave my change and the receipt back. It clearly said 4@$2.49 = $9.96 but the sign said, brownies are $1.99. I even showed them that the sign said $1.99. The guy even told me "sorry miss I can't change the tax? That's out of my control. I told the guy , please add it up. $1.99 x 4 doesn't add up to $9.96. I as getting upset explain them that it does make any sense how it came up to $10.91 if the brownies should be $1.99 each? This will be the last time I come here. Please check your receipt. Please take down your sign of $1.99 it's false advertisement. read more

Wingstop - Chicken Wings Near Me - West Covina, California

Favorite wingstop. Food is always good and out quick. The employees are always very nice to me and pretty friendly. Their service is the best and their restaurant is always clean. My order is always accurate and never had an issue with this location. Always highly satisfied with their food. read more

This location SUCKS. I went in two days ago after work (9:30pm), my husband and I ordered 30 wings and the girl cashier replies, "30 wings? Really?" with the most nastiest tone. I didn't know frying 30 wings was so much work for her, LOL. She tells us it's going to be about a 20 minute wait which is no problem, HOWEVER, one hour goes by and our food isn't ready. I understand you're busy, but if you know orders are taking longer don't lie to us and tell us it's 20 minutes. When we went home my lemon pepper fries were so dry and WAY TOO sour and the wings tasted dry. read more

Lemon pepper - 4, good balance Louisiana rub - 2, no taste Fries (lemon pepper) - 2, soft, sour af read more

We placed an order online, and upon attempting to pick up. The Manager, James was extremely rude and unprofessional. Instead of leading by example and explaining to us what the issue was with the online order or system..he decided to start an altercation. He could have prevented an entire incident by behaving like the store manager that he is. He canceled our online order and had a new order created, charging our credit card twice.. and refusing to provide a receipt, refund or proper explanation. Will not be back. read more

They don't accept 50$ bills even if your order is over 50$..... what kind of business doesn't accept money....

I love stopping and eating at this Wingstop! The staff is so friendly and always accommodating. Especially the staff that was on today at the 1 o'clock shift on July 21, 2018. Thank you for your excellent and amazing customer service. The food was hot and delicious! I was happy that the chicken was not dry. Also, the chunky brownie was very moist. If I knew that they were that good I probably would have ordered two of them. The staff politely called our name and bought our wings to our seat. Also the cashier had a beautiful smile and she was very helpful as well. This WINGSTOP is nice and clean, as well as the bathrooms. Keep up the fantastic work staff! read more

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Worst and laziest service I've ever encountered. I placed the order trough the app and they did not put the correct Dip flavor. Instead of correcting there mistake they charged me. Also asking for my ID for a pickup order when no one else was asked that's ridiculous. Stop hiring lazy employees. read more

Wingstop has the best lemon pepper wings around, hands down (5 Stars). It's also very convenient that you can order online and by the time you arrive, your order is ready. This is great, as ordering at the counter usually takes a while before the wings are ready. Staff at this location is hit-and-miss, sometimes super friendly and helpful, other times they're just there (2 Stars). Last time in, the kitchen staff was listening to some pretty "iffy" rap music very loudly, with language that wasn't appropriate for the kids eating in the dining area. Wing Stop is not fancy, but awesome good wings! read more

Amazing service, the new host (Phuong) was super helpful and very quick to everything. Really kind and just amazing service overall. Very satisfied read more

This place is a joke . Idk why I keep coming to this location. Ordered a 10 piece. They literally gave me crumbs. Who works here that doesn't know what a full sized nugget looks like lol. Wow read more

Wingstop - Nugget verses wing - Chicken Wings Near Me - West Covina, California

I haven't had good wings in a very long time and these where perfect so crispy and full of flavor(lemon pepper). Service was so fast I came here during my break I've been here to this location before but today it was exceptional. To who ever made my wings today I hope you an amazing day and week. Thank you. read more

Honestly the best wingstop in West Covina. Adrian was super helpful and nice and was very patient with big and complicated orders ahead of me. Definitely the only wingstop I'll be coming to here in West Covina. Shout out Adrian fr. read more

My server Kervy was pretty cool even helped me decide what wings to get. 10/10 would go back.

Today I was really disappointed with my meal This is the second time within two weeks of going to this exact wing stop with the same workers and they've gotten my order wrong Both times. I had got two combos and they were both incorrect each time, the food was cold we received the wrong order of wings or cold fries, I didn't say anything the first time but when you order something and pay the amount you do for your order to be cold and incorrect it really sucks, the weather has been bad and raining so i didn't want to have to drive back 15 mins to tell them my order was not correct. Hope to not have the same experience next time I get wingstop because it's my favorite place to pick up but to pricey for all the same mistakes. read more

Why did I torture my stomach with these chicken wings? Drenched in salt... or should I say, have some chicken with your salt. Cajun chicken and atomic chicken. One order of chicken wings was ok, the other order, the sauce and chicken was dried up and skin was "extremely" overwhelmed with salt. Really for the price, quality, quantity, preparation and appearance of the chicken I should of gone to Stater Brothers in the same parking lot and got the most expensive bag of wings in the store and some of my favorite sauces and go home and cook the meal. It would have been much more tasty and I would have had a lot of leftovers. Best thing here for me today were the fries that were perfectly crispy and with the potato skins still on which gave it a great taste. If you're eating there just get the small drinks cuz you can get all the refills that you want. Why pay more for a large cup when you can get the same thing in a small cup. You just have to go up several times and refill all you like. read more

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Ok I heard of a staff change and I came back. BIG IMPROVEMENT!! Smooth and way better service. I came back again and called in the order smooth transition and then they called me to tell me my order was ready. So a great revival to a failing store with crap employees to a superstar team replacement read more

Wingstop - Asked for extra wet wings and this is there result. - Chicken Wings Near Me - West Covina, California

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I've never been and it was my first time eating Wing Stop. We ordered the 30wings (Teriyaki I didn't like those but my daughter did, Lemon Pepper very good prob my fav out of the 3 and Parmesan. The wings and Cajun fries were good. But once I was about to eat my veggies and notice a bug on the celery stick. It was super visible I'm surprise that was passed onto the tray. That totally grossed me out. At that point I had only ate 4 wing after seeing that I couldn't eat anymore. When we walked into the location it was not busy only 2 tables were occupied. Place looks clean. We were looked at by 3 employees (one of them the cook) but none of them even greeted us. They turned around and continued to talk as if we were not there. We needed a second to review the menu. So i let that pass but it happened again when we were ready to order. We stood at register for a good 4-5mins and those same 3employees just looked again and keep talking. Then finally a lady came out and asked how can I help you. We ordered. At first I assumed that maybe she was only working the register but that wasn't the case. One of the guys that was cussing up a storm helped another lady after us. So that just shows me he was able to help us, he just chose not too! Super inappropriate to ignore a customer that's standing ready to order. That's money I'm giving out of my pocket to support your business. Not even a "give us a second" was said. I would have understood if they said that or everyone was busy. They were cussing up a storm saying (Fuck multiple times) and having a conversation that should prob have been talked about on break or after work. Whoever the owner is should be super embarrassed to have these kind of employees working for you. Employees are a representation of how you run your business. They are the ones who interact with your customers. I hope none of the employees working there tonight 4/11/18 around 9:30pm were the manager! read more

Wingstop - Chicken Wings Near Me - West Covina, California

Great service! My ranch accidentally spilled in the bag and so did the wing juice when James pulled them out the bag but James was nice enough to give me a new bag and also place my wings in a new box which previously was covered in ranch and added more seasoning since I assumed most of it spilled out. So shoutout to James for being a good person and going the extra mile. read more

I had an issue with my order, thanks to Adrian the Manager on duty for helping me with this issue in a professional way! He helped me the best he could ! He was very helpful! read more

This wingstop location is my favorite out of all of them . It is always cleaned and the employees are very friendly , and food always come out fresh. read more

I ordered for pick up online, I arrived, a guy walks in before me, same, for pick up, one lady asks, order or pick up?, he says pick up and is told to hold. Another woman asks me, I say pick up, she asks to see my ID. I asked if my order confirmation is ok, and she says no, she needs to see my ID. So I walked out to my car to pick my wallet. Another lady walked in for pick up, and she showed her order confirmation. So is there a reason why I get asked for my ID, but others are not???? It is discriminatory, selective, and plain rude!!! read more

Always something with this place, since the day it opened. Everytime it's been months, I try to give it another chance & if it's not the rude ass staff it's the order always wrong. & they never answer the damn phone read more

If you order online you better have your ID with you because a verification email for your order isn't enough the manager refused to except the email and wouldn't give me my food I payed for I don't understand how a Verification email isn't good enough proof that the order belongs to me what's the point of getting a confirmation email when the manager at this location won't accept it what a joke never going here again read more

Worst Wingstop i have ever been to! The place is a mess, the ice machine is always empty, and worst of all, the staff is extremely rude. You're ignored when you walk in and have to work to get someone's attention, the girl who appears to be the manager seems both rude and incompetent. She doesn't know how to provide a simple receipt when asked. I ordered through the app, was never given a receipt and when i asked for one, i was told it couldn't be done. Not sure how any business can tell you they're unable to provide a receipt of ur purchase. The last time was my last time ever going there. My 3 year old has to use the restroom, and i was told it was locked because someone was using it. We waited and waited, almost causing him to have an accident in his pants. We knocked without an answer but could hear the toilet flush, then the sink, then the paper towels, then the toilet again, then the towels, over and over... 10 MINUTES later that same manager from above walks out and without saying a word gives us the dirtiest look for disturbing her as she was cleaning the restroom. It was the only restaurant open at that time and i didn't have the option of going elsewhere. Bottom line, stay clear of this horrible place. We'll keep going back to the Glendora location. read more

Wingstop in West Covina in 465 N Azusa by UEI College Is Really Good Food And Nice Funny Cool Employees My host for today was Marylin and her other coworker that was helping her with some difficulties she was very nice as well. I've been coming to this Wingstop when I went to UEI for so many months they were always funny polite and good at there also it was on time and well cooked come here ladies and gentlemen if you want some Wingstop read more

Wingstop - Yummy - Chicken Wings Near Me - West Covina, California

I love wingstop chicken. BUT experts boneless chicken. There is always a lot of salt. It would be better less salt.. read more

45 minutes for our order. But the worse part wasn't that. It was the fact that our friends ordered 2 10 piece combos and received their after our 40 piece combo. The cashier Diego was very very rude. When asked about the orders he decided to raise his voice about how we are wrong. It was so not needed. His service plainly sucked. Will not be coming back due to the way he treats customers. And then goes back to his crew talking about what just happened with an attitude. Smh read more

As I was ordering , the young lady taking my order kept staring into my soul like it was being sucked out I literally felt so uncomfortable. She kept staring as if the screen was projecting on my face. But yeah I'm still waiting as I'm writing this review :) It's been like 20 min and I think they catching the chicken in the back read more

Wingstop - Update , my order is there and they haven't acknowledge my food , hope it doesn't get cold :( - Chicken Wings Near Me - West Covina, California

First time here, young lady was really nice and professional. My order was not ok, after waiting 30 minutes, which I thought was because I asked for extra crispy wings, my wings were not crispy. They were not busy when I was there so it's disappointing that my order was not right. read more