It is located in the Food Court of Plaza West Covina. I ordered here as haven't had their Philly cheesesteak in such a long time. Service was perfunctory but efficient. It's a walk up kiosk to place order and pick up. There are many tables and chairs for dine in but the place gets packed on the weekends. The high ceiling and glass windows lend brightness to the area. The original cheesesteak was delicious, I prefer the bread to be more toasted. I don't go to the mall that often but I'd definitely visit Charley's again when I do. read more

Charleys Cheesesteaks - PHILLY CHEESESTEAK ORIGINAL FRIES - Cheesesteaks Near Me - West Covina, California

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I used to love Charley's You can really see food-flation in the size of the sandwich. It's noticeable smaller with way less meat. I can't say too much about it, The sandwich was decent it wasn't amazing but it was a pretty good meal. I wasn't over stuff or left hungry. There wasn't a wait so I got my sandwich pretty fast. I asked for a tray, and I felt like I got some attitude from the angsty teen in the back. ( I don't wanna drop names) Not sure.. but let's just assume she has a bad day read more

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Always nice to not have to travel very far to get a good Philly cheesesteak. I've always loved eating these types of sandwiches, and I think Charleys have pretty good ones here. Add some bacon to your cheesesteak, and it'll be even more thrilling to your taste buds. Service is quick. Being at the mall is convenient because there are always custodians cleaning up and making sure everyone gets a clean area to sit. read more

Charleys Cheesesteaks - Philly cheesesteak with bacon - Cheesesteaks Near Me - West Covina, California

Went there on Sunday and I haven't been here in a while. I got the chicken sub with everything and extra mushrooms. And it was very delicious never disappointed. The service was good. read more

I love Charleys Cheesesteaks and have visited many of their locations, usually inside mall food courts. The West Covina location is no exception, located on the second floor of the mall, within the food court. I can usually count on their food, and almost always get a regular Philly Cheesesteak combo, which includes fries and a drink. My experience at this location was a little off putting as the two young ladies working had a very blasé attitude and seemed like they'd rather be anywhere else but there (2 stars). That being said, the food was very good (4 stars), greatly improved over my very first visit here some years ago. The rolls are always fresh, they don't skimp on the meat, and I love their seasoning salt. I'd return when visiting the mall and give them another try. read more

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YUMMM!!! super yum today! food came out so quick and was hot delicious and fresh! what a nice visit to the mall today. cashier was patient and explained menu items to us when we asked. he was also very sweet, verifying our order and respecting changes we made to our order. he was also happy to scan our coupon hehe... food was flavorful and delicious! the same great cheesesteak i remember with good quality ingredients. great place to stop in at the food court. read more

Charleys Cheesesteaks - PHILLY CHEESESTEAK - Cheesesteaks Near Me - West Covina, California

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I come here often with no problems. I enjoy the food. Today when I ordered my Cheesesteak I ordered it without the vegetables (mushrooms, bellpeppers) When I picked up my order it had lettuce and tomatoes on it like a subway sandwich. I feel like I didn't get the Charleys experience with these add-ons which are not listed as ingredients for the Philly cheesesteak. read more

I was hungry after I did some shopping at the mall then I walked by to the food court and saw Charley's old school cheese steak poster and I was craving for it. However, sadly to say that the poster looked more appealing than the food came out. (I know it's always like that, that's marketing lol) The one I got was small old school steak $8.29, the portion was a bit smaller and the beef was a bit chewy and overcooked. I like they put a lot of cheese on it but the bread was a bit soggy than crispy (they did toast the buns). Also, they didn't put enough grilled onion so I couldn't taste them. it was mediocre overall but I was so hungry so I finished it all. read more

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Great friendly environment and very polite to every customer service with great smiles. read more

Charleys Cheesesteaks - Bacon ranch & cheese fries - Cheesesteaks Near Me - West Covina, California

Charley's is my go to spot whenever I shop at this mall. The consistency is what I love, because I'll always be ordering the exact same thing and not once has it tasted bad. Now this is located in the mall so they are always clean in the area that they are stationed. The tables are always clean to. The service is okay today the person taking orders walked away as soon as it was my turn no " Give me a moment" or " One sec" or even " I'll be right back" . Then they took a min to come back and the girl was distracted while taking my order she was watching the person making the food. That's the only reason Im not giving 5 stars. I feel like customer service is important but if they aren't rude or terrible and the food is good then they probably just need a refresher or they just had a really long day. Nevertheless food was good as always so much definitively try this spot. read more

Charleys Cheesesteaks - PHILLY CHEESESTEAK CHICKEN BUFFALO CHEESE & BACON FRIES - Cheesesteaks Near Me - West Covina, California

First time here, I Like the way the food taste, Dd not like after smell when you walk up.. They have a special with chicken and french fries I want to try but I want to try the steak. Just a tip if you should have steak special as well.. On the fence if I'll be back or not. read more

Charleys Cheesesteaks - Cheesesteaks Near Me - West Covina, California

This location online order was not to our satisfaction . would not order from this location again. I ordered a lemonade and it wasn't on the order but they gave it to me anyway. The wait was about 15 minutes. read more

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This place is awesome. The lemonade is the standout thing for me here. Specifically the peach lemonade. So fresh and light, not too sugary. Love it. Probably my favorite lemonade from anywhere so far. The cheesesteaks good too if you get the regular size. The fries aren't anything special but are still ok. read more

So you're walking around in the mall. All of a sudden your stomach is starving. Not just normal pain for hunger but painful pain. I know I should've ate first before I went to the mall. Then I have a guy standing out there in the middle of the aisle in the West Covina fashion Plaza food court that's demoing steak sandwiches. Okay, this guy is friendly at first, and his demo cheesesteak tasted good at first. But when I went to order the food, everyone had the smiles and friendliness disappear. What was it? My Cologne? Did I fart. Well,it is right next to the mall restrooms. And the steak sandwich didn't taste as good as the demo. So what's with that. Oh well read more

Charleys Cheesesteaks - Cheesesteaks Near Me - West Covina, California

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Since I haven't tried this place before and I was in the mood for some cheese steak sandwich I came here. Friendly staff working there, but the food was ok. I didn't really like it though. Their cheese steak sandwich had mayo, tomatoes, lettuce. I bought the combo with fries which were ok, nothing extraordinary about them. read more

Charleys Cheesesteaks - Cheesesteaks Near Me - West Covina, California

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Service was great and the food was even better. Definitely gonna be my new favorite spot to eat in the mall.

I love their sandwiches! Chicken or beef...they're great. The food is fresh and so flavorful. The many times I have ordered here, we have received awesome service. I highly recommend this place. :) read more

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I went to buy a sandwich here, im lookong at my sandwich because i got a kids meal, im here looking at the sandwich thinking its small i shuould get a bigger one.. and as im stadinh there i hear paulina apparently the manager say..dont you just hate when people are just staring like if they've never seen anyone cook... i could not believe i herad this as a customer and said excuse me that comment you just made was it towards me?? Instead of apologizing because i perfectly heard her she said "im having my own conversation with my coworker" obviously i got upset and said how dare you fn treat customers this way so she went ahead and stared going at it with me making the situation alot worse calling me a stupid bitch , shut the fuck up. Even her peers were telling her to calm down... i asked for corporate number her name and def calling and giving feedback of this horrible experience..only because i was staring at my little sandwich... never have ive been treated this way..she even had the audacity to call security read more

I've always wanted to try food here when I was younger so I was very happy to try it the first time. Cheese and bacon gourmet fries are always crispy and they're very generous with the bacon ;)). They PACK your food with meat, cheese and fresh produce. Portions are huge and the prices are fair. I can't wait to come back here :) read more

The best meat quality I've ever tasted. Tried many different places but this place hands down is the best. The workers are so nice and they always greet the customers. Their philly cheese steak is my favorite. Clean place and always shinny grill. I highly recommend you to try this. You will not be disappointed. read more

Charleys Cheesesteaks - The best food in the food court - Cheesesteaks Near Me - West Covina, California

The people were kinda rude here so I didn't even bother ordering and went somewhere that was nicer.

After they reopened, quality and taste got bad. Bad service, too. Asked for some ketchup, and the guy said they are in the bag, but not a packet of ketchup were found. Their fries were great before, but now, they are soaky and I only had handful amount although it was regular size. Not coming here anymore. read more

Went here for a combo meal and the chubby lady with blondish hair couldnt even get my order right. Then when my order done, i see my order is wrong and ask the guy that was cooking it and the blondish lady walks over and starts yelling say i am the one that "dont understand". Then while leaving, she roll her eyes and says something behind me. VERY RUDE. Shouldnt be a worker since she can not even provide good service. talk bad about customers to coworker read more

Been coming here for so many years and always love having charleys during my lunch break. the blonde cashier and the older gentleman in the morning have the best conversations with me. The peach lemonade mixed with strawberry is my favorite and I can never go to the mall without having some. read more

Great food! Always enjoyed those delicious lemonades and the chicken California is my go to every-time. Great customer service the cashier last Monday morning was super nice and lovely. read more

I came to the mall to buy food for my daughter. The cashier who took my order just came back from using the restroom, and she didn't wash her hands prior to assisting me. I noticed that the lettuce was spoiled. It was RED which is not normal. The protein was under portioned. She gave me less chicken and less fries than usual. I asked her for fresh lettuce, and she said they don't have more lettuce. She sounded annoyed when I only asked her a simple question. When my sandwich was being prepared, she asked "What do you want?" She had a horrible attitude. I asked to speak to the manager, and she said he didn't speak English. He's not going to understand a word I say. I saw that the rest of the lettuce was not red. So how is it that the only lettuce they had left was red in the sandwich?! She threw away the red lettuce and tossed the bread so carelessly. I was so frustrated! I have never had an issue like this at Charley's. This cashier did not have a name tag, and I didn't ask for her name. The receipt listed a different employee's name. She was very rude. The station was dirty. There was trash all over the counter. I will report this immediately because this behavior is unacceptable. read more

My favorite go to stop in the mall. Food is ready quick and made to your liking. I like my food hot so I appreciate how it's made for every order. Extra mayo and jalapeños please! The owner is really nice too. I often see him helping the staff. read more

Worst customers service. Young lady who should be taking orders rather chat with her boyfriend or some guy who works at foot locker for a very long time while customers wait and listen to there small talk. I waited as long as I could before I decide to go next door to another place. With such poor customer service I will avoid Charley's. Food is good service is very very poor. If you don't want to take orders you can't make money. This young lady should be retained or fired. read more

I was craving a sandwhich but didn't want the typical Subway or Quizno's that I normally get. So I headed for Charley's and even though they didn't have a large selection, the selection they did have looked yummy. So we waited in line which seemed like forever but it was only because the people in front of us was taking so dang long to order. I mean there isn't much to choose from so what is the freak'n hold up?! But once we finally ordered and paid, they were pretty fast in cooking our order so that was a good thing. I ended up just getting a simple ham and cheese with mushroom sandwhich. My boyfriend got their famous Philly Cheesesteak. My food was pretty good. I think next time I'll order something else though like their Philly Cheesesteak or Teriyaki Chicken sandwhich. It looked more appetizing than my simple ham and cheese. That was my bad! We also shared a "gourmet' fries order which is fries with cheese and bacon bits. It was pretty damn good and this is coming from a chick who normally does not like fries. My only complaint is the price. I think it's a bit pricey for what you get. I feel they should knock down the price by a buck or two. My sandwich alone was $4.99 not including drink or fries. That's another $2.50 or so. I mean I know it's just mall food, but that's exactly why I feel they need to bring the price down a bit. I could get a bigger sandwhich at Subway for the same price. The food was good and delicious, but it's not the best value I get for my buck. read more

Ordered a kids meal for my daughter the price was great and my daughter really enjoyed the chicken strips and the Oreos in her meal came with a soda fries cookies and 3 strips of chicken ! read more

Good food bad service, they need to learn how to communicate with their customers properly.

Starting off with the cashier-she was horrible-she seemed upset and not happy to be there. i absolutely dislike when service comes with an attitude. To top it off the food was pricey and no up to par , and the fries were soggy. I would not reccommend this place, horrible service, i went there May 25 at 8:30pm-cashier needs to go-i get sometimes the food is not on point but to deal with that girl , no thank you. read more

So I took my brother here hoping for a pretty bomb tasting gourmet sub.. boy was the food subpar, and the service even worse. I should have known better. I should have taken him to Jersey Mike's at least or something. It being located in the food We got the pepperoni steak bomb combo that obvi came with fries a drink. I asked the lady how much more would the fries be if we upgraded to gourmet fries instead.. and clearly she said 1.99, so then I agreed to upgrade it. The guy who was making the food gave us fries, which was completely NOT the gourmet one that we ordered. I was staring at it thinking WTH is this, it was just fries with cheese sauce on it. ("gourmet" fries came with bacon and ranch and other things). He obviously saw me looking at the fries and he didn't even bother to ask me what was wrong. Finally, I said "doesn't it come with bacon and such?" and all he said was "oh you want bacon in it?" UMM HELL YEAH I want freaking bacon in it, isn't it what I paid for? Pretty unbelievable. after that incident.. I began looking at my receipt and noticed that she charged me a dollar extra, I was like wait.. kinda suspicious. so I came back to talk to her and asked her why I was charged a dollar extra (I know this is such an Asian move, but hey a dollar extra is still a dollar extra). Her response was that she told us that it was 2.99, when she did say it was 1.99. Honestly if she provided me with the correct information I would have been okay with it. Clearly ZERO star for those 2 strikes, but 1 star for the sub JUST because my brother said it was filling. (note just because) seriously smh. read more

Clean, courteous staff and my lunch was delicious! The cashier Norma was quite sweet and greeted me with a smile :) felt nice after all my shopping. read more

Charleys Cheesesteaks - Strawberry lemonade, philly Cheesesteak and fries - Cheesesteaks Near Me - West Covina, California

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Buyer Beware!!! The rating is strictly on the fact that my card was charged twice. First on the day I visited the establishment under the companies name, then 3 days latter under the general managers name Eric Yoon. WTF! New staff is a bit slow but, food taste good. read more

Delicious sandwiches, crispy fries, extra vinegar, tapatio and ketchup on demand, blueberry lemonade. What more could you ask for!? read more

Charleys Cheesesteaks - Mall food court - Cheesesteaks Near Me - West Covina, California

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I ask for extra grilled onions, got zero, and they dumped onions cooked for 20 seconds on my sandwich. The meat was not great either. I want the Great Steak Company back! read more

Charleys Cheesesteaks - Raw onions on a philly--a sin! - Cheesesteaks Near Me - West Covina, California

Back at it again at Charley's. Their philly steaks will blow your mind and strawberry lemonade is ON FLEEEK!! Friendly staff and awesome service - look for Eric and Daniel (the sample guy). This is definitely what i want for my last meal read more

great spot to eat a good chicken sandwich and they got the best lemonade.. definitely recommend to grab a bite here when you're at mall! good customer service! read more

Excellent food. Great service. I had their buffalo chicken and special fries. Delicious. I Loved it. I would go back. It was healthy too- the chicken. I was pleasantly surprised. I didn't know what to expect. The price was good too. read more