From a DoorDash driver This place is an absolute disgrace. An order that was supposed to be ready when I reached the restaurant was delayed about 20 minutes. When I arrived, they were surly and mean because I was on time. It wasn't ready because they were fooling around, goofing off and not dong their jobs. Top that off with a kitchen that was filled with smoke (and the cooks and cashiers laughing about it, like they were stoned or something), one wonders why anyone would come here or why the fire department hasn't shut the place down by now. They should be ashamed of themselves. Shape up, or close down, WingStop. read more

Best WINGSTOP I've ever been too!!!!! The staff is very friendly, and they get things done efficiently. The food is superb, ALWAYS hot, fresh and delicious. Yesenia the manager is PHENOMENAL. Like another customer said in a previous review, she makes the store feel like home. She truly does! As a loyal customer, and Door Dash delivery driver, each experience I have had at this store has been a positive one! read more

Disgusting and disappointing. We ordered a 20 piece combo meal from Wingstop on Van Buren to be delivered by DoorDash. Unfortunately while enjoying our meal I found a long Silver/Grey or Blonde hair in my food. Needless to say the meal ended immediately. I phoned Wingstop and spoke to a nice young lady on the phone and informed her of my discovery. She said she would talk to the manager and see what they could do. She returned to the phone after a minute or two and informed me that the manager was not working but the the shift lead, Anthony, stated that if I packed up all the food and brought it back he would refund my money. I asked to speak to the manager and the nice young lady said they would not be in until the morning. I told her I would call then. I am shocked and appalled at Anthony's response. First, the reason I ordered the food to be delivered and paid all the additional fee's is because I didn't want to get in my car and drive down there. Secondly, I can't believe that he would ask me to pack up partially eaten food and bring it back to an establishment that prepares and serves food. He has no idea of the condition or sanitation of my residence nor does he know if anyone in my residence has COVID-19 and the reason we had the food delivered. I'm hoping he is not planning to resell the uneaten portions. The truth of the matter is that he did not believe that I found hair in my food and that to himself that I was some sort of vagabond or freeloader trying to get a free meal. I am more than capable of paying for my meals. It would have served him and his company so much better if he would have just apologized and refunded the $35 and saved the image of the restaurant and franchise. As it stands now they have lost a least one customer. If Anthony had chosen to just refund my money I would not have eaten at the restaurant again but I probably wouldn't have posted this yelp review. There is a reason that they only have 2 1/2 stars. Poor food and bad customer service. read more

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Easily one of best Wingstop's I've ever been to. Great staff and food came out exactly how I requested. The manager, Yesenia, makes this place feel like I'm at home!! There's no doubt that I'll be coming back with the fellas. read more

Wingstop - 8 Pc 1/2 Lemon Pepper 1/2 Hot Fry (Well Done, Extra Seasoning) - Chicken Wings Near Me - Riverside, California

I had a break in between jobs and was really craving some wings. A quick search led me to this spot. I went in and was the only one in the restaurant. I placed my order of six wings and a side order of fries and patiently waited. Ten minutes go by. Then five. And yet another five. Twenty-one minutes later and my food is finally ready. Normally I really don't mind a bit of a wait, but the guys behind the counter showed no urgency. They were cracking jokes, singing, and laughing as they were handling my food. Kinda turned me off a bit and it would've bothered me a lot more had I not been starving. The filth that they call their restroom didn't do anything to ease my concerns. On a positive note, the food was served to me pretty much fresh out the fryer and was deliciously satisfying. The wings were crispy on the outside, juicy on the inside. The fries were perfect. However, a twenty minute wait just isn't worth it. It seems like a trend at this location and you may want to consider some other options if you're on a time crunch. read more

This location is a complete mess. EVERY single time they can not seem to get the order correct. At this point it's pretty ridiculous . First time , they forgot to give me 5 wings . 5 wings were missing from my order and the fries were cold ! Like refrigerator cold. Called , they said they would replace my meal. Went back and it was a mess in the lobby - understaffed , ppl in the lobby upset and again cold fries so this time we go back in to tell them and the next time around they give us uncooked fries. Literally . Oh yea no ice so the sodas with the meal hot . Just a waste read more

this was a really good experience. the staff was nice and the food was good and fresh. it was ready when we got there and we will definitely come here again soon read more

I think this is the first review I have written where I did it within 15 minutes of eating at a place. Of course this Wingstop is just around the corner from my house, so it isn't that unlikely but still. I haven't been to an actual Wingstop in 4 to 5 years. I have had Wingstop wings at a Pizza Hut, but it is a bit different I think. I have been eyeing the opening soon sign on this Wingstop for weeks.. months even. Once it opened, and I saw that crazy crowd I decided to wait a while to give them time to get that first wave of excited wing eaters taken care of first. I am off on Thursday, so after taken care of my Nissan Leaf recall (car didn't register that a person was in it... air bag wouldn't deploy... blah blah blah.), and I realized that this place just opened for the day, it was perfect for me to get there and out before daily rush. I was the first person here too, so that work out. Owner greeted me, very nice woman. And once I settled on what I wanted (Garlic Parmesan, and Louisiana Rub) and fries. The owner gave me a Fresh Baked Yeast roll for free. She states that once you try them you will be hooked. As I mentioned this place just opened so they still working out the kinks, but everything was nice and clean. TV's on ESPN, I didn't check out the bathroom, but I am assuming it was clean considering the place had just opened. The ketchup actually shot out water when I first tried it. I thought it was vinegar. lol. Come to find out that they were cleaned and the lines were not cleared yet. Really not an issue, at least that is assurance that they are cleaned. Diet Coke and Tea available for sugar free fans. I got my order. Hot and what I expected. The Louisiana Rub was really good. I thought it would be hotter because of where it is listed on the spectrum. But it was the right kind of seasoned similar to a rub placed on Ribs. Will get it again. I always get Garlic Parmesan. It was good. I have had tried some that have wetter coatings. This one is similar to the dry rub of the Louisiana Rub. Still delicious. Still my favorite. You have a choice of 3 dipping sauces. (4 if you count the melted cheese) Ranch, Blue Cheese, and Honey Mustard. I picked Honey Mustard, but it didn't really go with the Garlic Parmesan. I had to pick up some ranch. The fries were made fresh and I think the owner said they soak them (to remove starch).They have that slight dark color to them where if they were cooked a little longer they would be burnt. This have to be done with freshly cut fries though, otherwise they will get soggy when they cool off. These were good, better than 5 Guys where they also cut their fries fresh.. but don't soak them. The Yeast roll was bomb. And I don't say bomb. It sounds too 1994 to me..... thinking back, not sure when people started saying it.... well I do remember that Dre and Snoop video where that girl says Dre album was da bomb. That was 1992. So lets say it was too 92 ish for me to say da bomb. But the roll was da bomb. Soft, buttery, hot. I almost got up and got another. I think they are 59 cents. Don't leave this place without trying it. There are no trash cans around, which felt weird. I kept looking for a place to throw stuff away. The owner said to leave it at the table. She mentioned that Wingstop is a Texas based company that is big on hospitality, so the employees pick up the trays. Felt weird though.... even now I feel like I was being rude just leaving it there. lol. Looked it up and it was founded in Dallas. I thought that it was weird that I found this information out on Wikipedia and couldn't on the Wingstop website. Fun fact though, they have 2 Wingstop's in Russia. I wonder how that happened? Even with the hiccups, it would be unfair to give them lower then 5 stars. All of the employees are brand new and were pretty much thrown in the fire these beginning weeks of the grand opening. With time they will get better, and issues with the waiting times should improve. read more

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My brother worked here and hated it, but beside the point, we still enjoyed eating here until today. I went here and got a traditional wing combo and found a FEATHER attached to my wing. Pictures posted here, told the manager and she said "so you want a refund or what". Really dude? So I was given a refund for the food I didn't eat because it's completely unsanitary. Amazing that an entire staff saw this wing and didn't have the capability to throw that one away. I'd love for the owner to get in touch with me, planning on reporting this to the health department. An "A" rating doesn't seem fitting. I will never go back and a refund was not a sufficient apology. I'll also be posting this in the what's going on in Riverside Facebook group. read more

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So I ordered my usual witch is the small 6 piece lemon pepper and mild. I recieved my order and it looked like this. And anyone who has ever gotten the mild wings knows that the sauce is a little thick. Now I know they make their own ranch dressing so I'm guessing they make their own sauce??? Well when I got my order I took a look and they looked like there was no mild sauce on them. I told her to added more and she did but she said it looks that way because it's very buttery. And I told her I've never gotten my mild wings looking like this. The picture above is after she added extra. And let me tell you she was right. It's very buttery!! Uhhh it was so gross. Didn't taste like the usual mild sauce I felt like it was pure butter with food coloring or something. The sauce would just slip right off. I hope they correct this. But the loaded fries were good. read more

Wingstop - Chicken Wings Near Me - Riverside, California

I love this wingstop excellent service from the stuff, Yesenia is super good at her job, I will be coming here more often. read more

Wingstop - Chicken Wings Near Me - Riverside, California

Service, food, cleanliness= 0 all the way Asked about an online promo and the young woman was annoyed and instead of saying yes they offer it there she just said "name" and asked if that was my order. Completely rude the whole time. Waited 30 minutes for our order. 4 out of maybe 10 tables were filthy with food and trash. No trash cans available in dining area so that's why tables were dirty. Cleanliness behind the counter was equally terrible with trash all over the floor. The medSad for this terrible experience. I would NOT recommend going here at all. ** **Tiara I would appreciate your response, however, I find it to be generic as it's been said to others before. Please consider that instead of saying that you provide outstanding service that you actually do that. According to the reviews I'm not the only one who's had a poor experience at your restaurant. Perhaps it's time to revisit proper training and/or performance reviews. Good luck. read more

This location is hit and miss but to be honest, more miss than not. Something is always wrong with the order (not well done, missing items etc). The wait time to receive a pick up order is ALWAYS above the 20+ minute mark from the estimated time. The extra charge for ranch is also ridiculous. $1 for a very small little container that's half-way filled. Only one person came in after us in the 30 minutes we waited to pickup (after estimated time). I don't understand what takes them so long to make the freaking wings. read more

Place isn't extremely bad but it could use some improvement . I know jobs like these are extremely hard and sometimes it's not the employees faults but the management. I'm not really an impatient and picky customer but the wait was really long. I noticed that they had a lot of young employees working and the restaurant wasn't busy at all but they were already flustered and messing up on things. After I ordered I noticed we got charged for 3 cheese fries so I come back to let them know. Everyone makes mistakes it's not a big deal but ironically the person next to me was clearing up a refund dispute of some sort also. We get the refund but it looked like they were having a lot of trouble. Moral of the story is it seems like the problem is that the staff seems undertrained so management needs to pick up some slack. There weren't many customers in the restaurant and they were heavily staffed but the wings still took unusually long to come out. The wings were like any wing stop wings so you can't really complain. I just feel like if I did have a time constraint or if it was a more busy day it would be inconvenient to go here. read more

Wingstop - Cheese fries and wangs - Chicken Wings Near Me - Riverside, California

Ordered a 6pc wing with fries and the guy at the front said it would be up to 30 minutes, 1 hour later I still haven't gotten it. The ice machine is out of ice and the front counter is all in disarray, there are plenty of employees they just look like they don't want to be here or have a sense of urgency for the customers. read more

Worst wing stop I've ever ordered from. Food was raw and land the overall experience was horrible.

Came in at 11:07pm on a Friday night, the employees were complaining in the back the entire time about how badly they wanted to go home. Our food was not ready until 11:40pm, all we ordered was 14 boneless wings and fries. The fries were burnt and dehydrated while the wings were cold from having sit out on the counter. In an attempt to correct the mistake it took another 15 minutes to "reheat" the wings. Once again the employees could be overheard complaining about their jobs. Why not get it done right the first time? Food is generally really good, just poor employees. read more

Worst experience by far at this place, my 10 piece turned into a 6 piece and my bbq was thrown on top. When I called to let them know the man said he would gladly remake them. Showed him the issue and he said go ahead and just keep those, then proceed to toss them towards me and roll his eyes. Walked in the back and said "I'm busy handling this shit" then was throwing dishes down loudly. And seems very bothered by remaking my wings when he offered, didn't even remake the ones I asked. Very rude service, mind you I waited 30 plus minutes or my online order I was offered a complimentary 10 piece combo for my experience, such a more pleasant experience this time. These girls are very sweet and were smiling when I came up, definitely a big improvement read more

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This is our normal Wingstop spot and we tried ordering with the free delivery option for the first time. We were missing some stuff in our order so we tried to call but it must have been busy because the phone seemed like it was busy, or maybe disconnected. We drove to the store to pick up what we didn't receive and they were very apologetic and definitely made it up to us. Good service for the most part except for the disconnected phone. read more

This wingstop is one of the worst locations. Everytime I order online and I arrive at the time specified my order is NEVER ready. What's the point of ordering online if it's not going to be ready at the time. With COVID-19 protocols in place they tell you stay in your vehicle until your order is ready but even then I end up waiting 10 mins extra read more

Horrible customer service here. We usually call in our order, and the cashier always rushes me over the phone. When picking up the workers always look miserable and unfriendly. With that being said we love the wings so still order. Unfortunately something is always wrong with the order. Wrong amount of wings/wrong flavor. Check your order before you leave and drive all the way home. read more

I ordered the wrong thing by mistake. I called to get the issue resolved. Andy, the store manager was more than happy to help. He handled the situation great, and offered to make me what I meant to order as long as I brought back my wrong order. Thank you for the great customer service Andy. I appreciate it! read more

Excellent costumer service, great food, good COVID-19 guidelines, overall a great place to eat and enjoy some wings!

The employees here are RUDE AF!!!!!!!!!!!!! That's the only word I can describe this experience as.... RUDE!!!! And my food carton was dripping disgustingly. I hope the girls working there today see this and know exactly how I feel about them. Go get a job where you don't have to interact with people and no one has to see your sour mug face. read more

Wingstop - Chicken Wings Near Me - Riverside, California

NOT recommended at all! Today we call at 6:29 and put our order in. When we get here at 6:52 they say we called the wrong location. We ask what their number is and show them on our call log that we indeed did call this store. They say they'll make our order and charged our card $20 too much. We ask to speak to the manager. She says they have several new employees who are training working the phones and registers. Then she says they actually have our order ready and sitting in the back. The manager did end up refunding our money only because we explained this is the third time they've messed up or order in a row. Last time we ordered blue cheese and they gave us ranch. When we realized it once we got to the house we called and complained. We had to drive back to take back the wrong dressing and pick up the correct ones. Which by then the wings at the house were cold and we had to reheat them. The time before when we ordered wings. We got them to the house and saw they were completely burnt and had NO actual meat on them anymore. Of course we called and complained and had to drive back down to take them back to pick up new ones. If you do order here MAKE SURE TO CHECK your ENTIRE order, total AND receipt PRIOR to leaving! Hopefully that will assist in not having to go back! read more

I came in at 11:32pm and the staff said they can't make anymore wings! Not they ran out but simply because they want to go home exactly at 12. Newsflash! Find a DIFFERENT JOB! It's funny how they can choose when to stop making wings when the store is not legally closed! Worst customer service! Today is Aug 3 & the night shift all had a bad attitudes especially the 2 Hispanic girls the black guy was alright but has headphones in the whole time! I don't know if it's because wind stop is franchised or not but they have bad service PeriodT! read more

Food was just ok, just the fact that wings and fries took 40 mins to cook is ridiculous when we were told 15. Every person that came in was picking up for Uber eats or called ahead. So their orders were ready or were priority. I don't think over 30 dollar for 2- 6 piece and 2 French fries is worth it. Definitely will not be back. An apology for the delay goes a long way vs. when asking for an update and you tell me 'you had a 30 minute order' is not customer service on a Tuesday?? That and the soda tasted like bleach and there was NO ice. read more

This wing stop is complete garbage. A bunch of young employees who lack customer service. Every single table was filled with trash. I had to clean off a table myself so my friends and I could sit somewhere. Management really needs to step up and do something. Stop hiring rude ass people! This was the last time I waste my money on mediocre wings. read more

I love wings. I love Wingstop wings. I hate Wingstop service. I ordered online and went to pick up. I gave my name and stated online order pick up. The guy looked around and stated we don't have your order. I asked him if it was the address that was on yelp. He said no you need to go to another location. I gave him the address again and said I'm here at the right address. He states no you're not you're at the wrong location. He also states I don't know the address here. I ask him to check again. He looks and says oh here it is. He hands me the bag and it's missing food. I ask him about the drink and he says we don't have cups. He disappeared for a while and brings one cup. I chose to do with out. This service is awful and what should be easy to handle was not. I hope the manager informs the employee of what their physical address is. read more

We had ordered 30 classic wings online from this Wingstop today. They were right on time for my pick up. We had Plain, Korean bbq, Lemon pepper and Mild. Everything was fine. Wings were crunchy outside and tender inside. Couldn't ask for more. read more

Wingstop - Chicken Wings Near Me - Riverside, California

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Placed an order for the 25 boneless bundle- 15 habanero and 10 garlic Parmesan. (It's clearly on the receipt). Received 7 habanero and 10 garlic Parmesan-noticed this when we got home. When it was packaged up the cashier asked the back staff if everything was in the box and they said yes. Clearly basic counting is not their strong suit! When purchasing online make sure you check your orders so you don't get shorted. When we called they said we can come back and they would give us the rest. This is something they should have done when they were packaging the order. read more

Absolutely horrible!!!! I will never return to this location again. After receiving attitude from the girl who took my order to waiting 40 mins to receive my rather small order, while the girls are just on their phones. After receiving my food I get home to cold soggy fries and ridiculously greasy wings. They need new management and need to hire anyone else besides high school kids Who don't even want to be there and just go home. read more

Horrible customer service. This place is a damn joke. I stood there for several minutes waiting to be handed my online order. One guy on the phone dealing with an angry customer and other counting out a register, 4 people staining around the kitchen (they were not actively cooking anything). No one offered me assistance. So I waited patiently for the guy to get off of the phone or the girl to look up from the register. A group of girls walked in after several minutes and one of the guys from the back rushes to the front to offer them help. Then turns around to pretend to put stuff away in the kitchen. I say what the heck and ask if anyone can help hand me my order. They all play dumb. I explain he rushed up to hand the girls their order and still didn't offer me help. His excuse is that he works in the back and the girl chimes in and says she's busy counting the register. Seriously?!?! They need to get it together. During all of this the other 3 kitchen workers are hiding in the back. Didn't realize reading a name and handing a bag to someone was such a difficult task. Update: After arriving home and opening my order, I noticed that it wasn't correct. I paid extra for all flats and it was a mix. I called to see if the order could be corrected or if I could be reimbursed the difference (which I would have preferred). Edgar answered the phone (same guy that was on the phone when I picked up my order) and was super helpful and understanding that I was extremely hesitant to have the same unhelpful guy remake my order. I'm adding one start back only because of Edgar's great customer service. This guy is the only reason I'd give this place another chance. read more

Where to begin. This place always seems to offer the same questionable experience. The people talking about the young kids working with lack of service or knowledge is true. This joint is literally chock full of snot nosed kids who can't wait to go home. One of the cooks was EATING while preparing the food. Disgusting. The little cashier girl was asked what the "Hawaiian" sauce was and she couldn't answer if she was to win a million dollars. Oh yeah forget anything done timely. Order and prepare to wait 20-25 mins. This place is dirty and sticky. Put on your hazmat suit. Food is cold. Lastly, I was asked dine in or take out. I said dine in. They gave me my food for takeout. Amazing. Coming to Wingstop off Van Buren is like being in a Direct TV commercial. Banging your head into a roof beam, paper-cuts and getting your arm stuck in the vending machine. Wing-not. read more

I want to thank the manager yesenia at this location for always making us feel welcomed at this store.. place is always clean and her staff is wonderful food always comes out on time and always makes sure that the customers are ok as I see when I'm waiting for my picky up read more

The service at this wingstop is terrible!! Ordered wings online went to pick up and the person at the front sat on the phone for longer than 5 mins while the person was trying to decide what they wanted to order, so instead of placing them on hold to check us out they continue the conversation. We left without getting our food. I then called to speak with the Manager and Maria refused to get on the phone. I will also be contacting the district manager. read more

This spot is such an amazing place every time I come here my food comes out fresh they are always on time and very clean especially with the pandemic. They tell me the time my food will be ready and it ready on time I recommend this place to anyone come stop by and check it out amazing work the workers are very nice and appreciate everything read more

Wingstop - Regular size fries and a drink in there bag and I have the 8 piece combo ( smoked hickory bbq and lemon pepper ) - Chicken Wings Near Me - Riverside, California

Got some food from here a couple days ago and it was great! Service was great and food was great! Yessenia (cashier) helped me choose some new wing flavors and was very sweet and patient. Will definitely eat coming back here ! Oh and service was great! I was taken care of quickly ! read more

This is by far the worst WingStop I've been to. I was told it was going to be a 25 minute wait (only two other people ordered before I did). I said sure, I had my family with me and they were hungry. Plus I thought 25 minutes "nice everything was going to come out hot." Boy was I wrong the 25 minutes turned into 40. When the food came out all the chicken was cold the only thing that was warm was the fries. The way the chicken was sauced was as if they put the sauce on the wings without tossing them. As we started to eat the fries we noticed that they were not cooked all the way. The fries were still hard in the middle. It goes without saying we didn't not finish the food. To make the evening more interesting as we were waiting for our food we noticed an employee walk out from the kitchen. She was wearing flip flops and spandex shorts, plus the girl that was cooking the food was eating her lunch while cooking customers food. At one point a gentleman walked in the restaurant and into the kitchen. I thought ok this is the manager he is going to see what's going on. He was not the manager, he had to have been from another location because he was picking up cups. read more

Got my food fast and everyone was so nice, yesenia took my order and was very helpful when it came to deciding what to order and what they have to offer. read more