Food was disgusting and cold. They gave me a ranch with a piece of hair and messed up my order. Was missing a 5 piece order and I called and all they offered was the 5 piece that was missing like what ! Do your job better "manager" The manager they put on the phone was the one that did my order and offered me the 5 piece Never go here !!!! They have shitty service 0 stars read more

amazing customer service from Mariana !!! Very glad I came and she was who helped me !

If you're going to dine in, don't do it. Everything is so dirty inside. From the front door, to the soda machine. I didn't even want to touch it because it was so filthy. The tables are disgusting and the bathrooms are gross. We got bitten by mosquitos all over our legs from dining in. The sauce doesn't stick to the chicken wings because the food is so oily. This location is awful. Oh and let me not forget the smell, it had a stench of uncleanliness. This owner really needs to get on their employees. read more

I had went in today to go order to 10 piece combos and I told Them well done and when we got Our order it wasn't well done the chicken felt kind of Slimey like It Wasn't even done. read more

Love coming here! My orders come out 10/10 every time and always exceeds my expectations. Irene is always making sure i'm getting everything I need when im there. She's very welcoming! read more

Service at this location is horrible! Place an order ahead of time and you'll still have to wait 30-45 minutes. They hand out loyalty cards but they never know anything about them. read more

I went back in to give them another shot after a previous bad experience.........FAIL! Same treatment by the same employees. The manager of this location should be fired. The Highland location will get all of my business from now on. They know how to treat their customers. read more

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I come here for convenience's sake, but the service and quality are both poor. My online orders and over the phone orders have been misplaced. Food items have been missing when I've picked up food. The wrong food has been placed in my order. And any time I have attempted to get my orders fixed, the staff has not been very accommodating to make things right. I hope this location can get it together. read more

Friendly service! Fresh food and hot, tasty!! Food done just how I wanted it. Love the ambience read more

Wingstop - Chicken Wings Near Me - Redlands, California

Memoirs of a Chicken Wing- A Ranch Story You can't go wrong with wingstop....or can you? First of all, I hate writing mediocre reviews on new businesses. However, Wingstop you have to know that service is EVERYTHING. 6 of us came in on a non-busy night and ordered a family pack. I'm totally fine with people training etc, but you need to know that if you make a mistake, fix-it! We placed our order with an obviously newer cashier. He kept leaving and asking questions which was ok, but it definitely did not instill any confidence in me that my order was going to be correct. The first mistake was seeing CHEESE FRIES on our receipt. We didn't order any cheese fries. When I approached the cashier to tell him, he was dumbfounded. Like BRO. Just tell me how you're going to fix it. He walked away, and the "supervisor" walked up. She was very pompous and was staring at me like "ok what do you want me to do?"...So at this point I was like, can you just give me extra carrots or something? And she offered extra Ranch...cool...I'm ok with that. When the order came, you bet I double checked EVERYTHING. We are not new to Wing Stop. I know what my order is suppose to look like. We ordered one LARGE ranch; which usually comes in a large styrofoam container. We paid extra for this. I told the manager, and she said "we gave you extra ranch". Yes, there were small ranches. But I wanted my LARGE ranch I paid for. I expressed this to her and she told me "we gave you small ranches". SMH. We paid $80 for our order. I just wanted my large Ranch damnit! lol. Come on Wing Stop, this kind of service is not acceptable, especially for a new location, not established yet! Customer service should EXCEED expectations at this point and the kids you hired should not feel that comfortable treating customers like that. Such a wierd experience, even the people in our party were totally weirded out by the service...3 stars because the food was good. read more

Wingstop - Chicken Wings Near Me - Redlands, California

I called 160 times no answer!!! I live far in the canyon and upset my wings n food were extremely salty! Don't want food I want my money back! Don't recommend this place at all read more

Wingstop - Yes I called 160 times and no answer or busy!! - Chicken Wings Near Me - Redlands, California

Love the wings here. Great staff ! Would totally recommend this place if you want wings !

Awesome and friendly staff. I enjoyed their rolls, fries and 3 different varieties of the wings. I'd recommend the lemon pepper and parmesan. If you do get the fries, I'd recommend to get them with extra seasoning. The rolls are butter and soft. Restrooms were cleaned and maintained. The employees are calm, collective and friendly*. For anyone that hasn't been to a Wingstop, they do not have a trashcan for customers to toss away thier bones and such. The employees themselves do it and at times with the abundance of people(all of thier orders and the online orders from all the apps) can cause some tables to get dirty. They try hard, so please do not be ignorant of that situation. *I did see a mother with 5 children above the age of 10 all steal soda from thier water cups and hide outside to eat. They dropped thier tray on purpose and left a mess inside the store. Instead of causing a scene with the family, they cleaned up their mess and turned the other cheek. So bravo. read more

Wingstop - Beer came with a free bottle opener. - Chicken Wings Near Me - Redlands, California

Walked in to pick up order. When I checked the order the fries looked incredibly dark and soggy and when I showed them to the cashier I said these don't look a little dark to you? The fries the menu and the walls are golden. These fries are soggy and brown. I took pictures and the cashier just said "no ma'am those are actually perfect fries". Soggy dark brown fries... that's not perfect and then after she said they were perfect she just walked away. They were nasty. I took one bite and all I could taste is grease. It's almost like they threw them in a frier that had cold grease in and then heated it up with the fries sitting in the cold unchanged grease. The wings though were freaking fire! And ready on time. Yum on those! But those fries... eeek nasty read more

Wingstop - Gross fries - Chicken Wings Near Me - Redlands, California

My husband and I happened to see Wing Stop, we were actually going to go to Jersey Mike's next door. I ordered 6 wings, with a choice of two flavors, Parmesan and Hawaiian. I thought I would get 6 wings total, but I got 12 wings, 6 with one flavor and 6 with the other. I didn't want fries so got carrots and celery with ranch. I enjoyed my wings, they were with the bones in. My husband ordered the same thing, 6, but really 12 wings without bones. He got 6 mild, and Louisiana rub., which wasn't real spicy. He got fries with his which was really large. It could have fed both of us. Just to keep in mind one fry order is plenty for two people. read more

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delicioso wing stop never misses, john was great! Very clean and fast, also love tuesdays

We placed an order of wings and fries from wing stop. The fries that we got came out as hard as you can think of. read more

Wingstop - Fries - Chicken Wings Near Me - Redlands, California

I am becoming a huge fan of their easy to use online ordering system. I usually only order wings when my peeps all get together and are about to do some serious drinking. Alcohol and wings just go so well together. Nothing satisfies my whiskey infused soul's drunken taste buds like some delicious, tangy, saucy, ranch dipped bone in wings. The 50 piece wings with flavor mix option is more than enough for 4 people. Comes with sides of veggies and french fries. This location so far has not done me wrong. Every-time my order is on point and the people working are always friendly. read more

Not even the ranch helped the taste of the garlic (no garlic flavor) Parmesan ( a couple of sprinkles) and Hawaiian (really???) flavored wings I picked up tonight. I literally had to get seasonings from my pantry and give that chicken some flavor.... Thank goodness that I had an air fryer because no one would eat anything but the corn. Paid $27 and drive 5 miles just to do what I could have done if I bought a bag of wings from the grocery store. At least the staff was nice. The staff is what the 1 star is for. Do better WingStop.... I mean really!!!! read more

Excellent service and great food. John is an excellent employee and helped place our order.

Hardworking and kind staff. Good food. Clean lobby. Def coming back! New management is awesome! read more

Wingstop - Inside - Chicken Wings Near Me - Redlands, California

I love there boneless wings n chicken sandwiches, never fails especially when they always greet me with such positive vibes they always misspell my name tho n that can be a little annoying but don't bother me as much as it would somebody else read more

I gave this place a second chance, what a mistake! My wings were overcooked and barely had any meat on them. The food was so terrible I threw it out for the raccoons to eat. It's truly disappointing to see so many employees standing around and such a dirty facility. Don't count on getting your food in a reasonable time. Both times I'd had to wait longer times because the employees are hooking up their family and friends with free food on an expedited service. Clearly this place has no management and an owner that neglects their business. read more

My wife & I do door dash for some extra cash , well first off came to pick up a order and it was not ready? The staff was too busy playing around and fooling around. Above all order took them almost 40 mins to finish. Even though customer had placed order a head of time. read more

Usually everything is on point here , tonight's staff disregarded my receipt they forgot to even start my order until I walked up to the counter 30 min later instant thumbs down for me read more

the food took about 30 minutes & all i got was a 6 pc combo. there were empty tables available to sit but there was trash left on them so we got the food to go. fries weren't fresh, napkin/straws/drink area was a MESS. read more

Wingstop - super messy area. - Chicken Wings Near Me - Redlands, California

My whole order was perfect, the wings were nice and fresh and they tasted amazing. Also the employees are very nice and help out with anything I need. read more

Yooooo I dnt even know where to start !! I ordered my food 8 piece all flats WELL DONE PLEASE!! I get my food of course missing items ! Nonetheless I bit into my soft flat chicken and almost cried cause it was raw Asfk !!! Upon ordering the said it was gonna be 30min I wasn't trippen cause " well done " right ? Well I get there I needed to wait 10 more minutes when I arrived 40 minutes later than the actual 30 minute suggested time ..: so why was my food raw????! I gotta stop this review cause I feel nauseas thinking about it read more

Customer service is always disappointing. I always see several employees in the back and maybe 2 working while the others hang out. It reminds me of road construction workers. I suggest always ordering online if you do come here, and always check your food before you leave. Ordering online your food most of the time is still not ready when expected. read more

Wow! Imagine a wingstop that's CLEAN, has friendly staff, and the orders are made accurate and given at the time promised. this is my first time at this location and I plan on coming back. read more

Wingstop - two trays of food on a table - Chicken Wings Near Me - Redlands, California

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02/04/2023 Friendly staff! They definitely worked as a team tonight as it was busy when I visited. Keeping up with the flow of orders. Loved their music while waiting for my order! Both the outside entrance and lobby were very clean for eating. Would recommend coming here..I know I will! Definitely loving their new management read more

This was a calming positive experience. Customer service was great. John was very friendly and the music was great!!

Terrible service today taller white guy seemed off both me and some one else sat and waited while our food was ready right in front of us and told it wasn't ours luckily a young lady with half a brain came over and asked for our names read more

Good fast food to hit the spot when you're craving chicken. The customer service is exceptional too. Shout out to Evan who took care of us well ! read more

Wow, I have been a lot of Wingstop locations all over but this is by far the worst tasting Wingstop. The Wings are overcooked, dry, and hard like jerky, and the fries barely have any fries seasoning when I ordered "extra seasoning". On top of it all, I ordered over an hour and when I arrived, I still had to wait to get my food. I had to toss all of the food in the trash because no-one in my party may chew on any of the wings. read more

Horrible online service. Ordered three hours ahead, wasn't ready until 30 minutes later. A customer actually came in, ordered and left with their food while I was waiting. read more

i don't ever have any expectations when it comes to service at wingstops . Majority of the employees are doing the bare minimum and are nonchalant no matter what location you go to . I do however expect my food in a timely manner !!!!! This is a pretty random area to have a wing stop because a wing place doesn't match the vibes or ambience of the rest of the plaza lol It's located next to a sprouts, yoga studio, and augies . in my head i'm thinking to myself , " this location could potentially have good customer service " WRONG I called in for an order of fries . There were no problems during the phone order and the employee assisting me told me that my food would be ready in five minutes to pick up . BET ! I felt silly phoning in such a small order considering the fact that it wasn't going to take too long , but the way wingstop's service is set up you never know . . Well I show up 20 minutes later , thinking i was just going to be in and out but noooo when I got there the order wasn't even ready yet . They seemed to be chillin , no customers in the store , no customers in line . As I'm trying to pay she starts moving quickly telling me that she's going to make them immediately . I gave an extra star bc at least she asked me if i wanted extra seasoning lol . considerate :) However. , the manager of this establishment should really step up and hold their employees accountable for their shitty customer service . It takes some extra work , but it'll be less stress and a more positive work environment for everyone in the long run if they don't have to deal with angry and unsatisfied customers every single day . I promise y'all that there are tons of young people who are willing to do their jobs THE RIGHT WAY !! read more

Terrible service , you order ahead at 5:30 but it's never ready more like 6:15. Employees barely communicate terrible terrible terrible . I love Wingstop but I will Not be giving them my business again read more

I ordered online, went at the time it was scheduled to be ready, friendly greeting by two employees and my food was all ready. The food was accurate to what I ordered and tasted great. read more

The only reason why I'm giving a single star is because the food was good but the customer service was horrible. Iv worked in customer service for a very long time and know what the expectations are whether it be fast food or retail. The cashier was extremely rude. She did not great me or me friends. We said thank you and were being very respectful even though her attitude was very obvious. The other girls working there were also rude and apparently do not know how to say your welcome when a customer is grateful. Will not be returning to this location. read more