UPDATE: After sending a letter to the company's CEO, today I received an email from the Wing Stop corporate office and then finally the store's regional manager called me back and offered me a refund. I wish I didn't have to go through all of that just to get a refund and basic customer service. I still cant eat at Wing Stop again. Feathers fryed in chicken and Quality Control is not optional for me and my family. ------------------------ I sent this email to WingStop CEO and it's been nearly a week without a response. Please do NOT eat at WingStop. Judging by their reviews, they clearly don't care about their customers or health and safety. --------------------------- Dear Mr. Skipworth, I trust this message finds you well. I am reaching out to you as a concerned customer regarding an issue I encountered at your establishment, which has left me deeply dissatisfied and seeking your urgent assistance in resolving the matter. On Sunday, March 17, 2024, I visited your restaurant located at 9635 Milliken Ave Ste E105, Rancho Cucamonga, CA 91730. During my visit, I placed an order for 8 wings, fries, and a drink, totaling $22.57. Unfortunately, my experience was far from satisfactory due to significant lapses in service and product quality. Despite enduring a prolonged wait of 45 minutes for my order, I was dismayed to discover that the fries were served cold upon receipt. Furthermore, upon opening the box of wings to enjoy a bite while waiting for the fries to be remedied, I was shocked to find a wing with a visibly fried feather attached to it. This discovery was deeply unsettling and raised serious concerns regarding the cleanliness and quality control practices within your establishment. In light of this distressing encounter, I spoke to the store manager, Bianca, seeking redress for the issue. However, despite assurances of follow-up from a District Manager, within a few days, I regrettably did not receive any communication from your team. Subsequent attempts to address the matter through your company website, customer service line, and social media platforms have also yielded no satisfactory resolution. As a single mother navigating the financial challenges of our current economy, I find it disheartening to have encountered such blatant lapses in quality and hygiene standards, particularly in a food service establishment. The presence of feathers in the chicken not only poses a health risk but also reflects poorly on the overall integrity of your operations. Mr. Skipworth, I appeal to your sense of responsibility and commitment to customer satisfaction to intervene in this matter urgently. All I seek at this point is the reimbursement of the $22.57 expended during my visit, as I am unable to accept further poultry from your establishment given the gravity of the situation. Thank you for your attention to this pressing issue. I sincerely hope for a swift and satisfactory resolution to restore my confidence in your brand. Warm regards read more

My dad and I came to cali for vacation and we were craving some wings and we really did enjoy these wings. We had great time here. these wings were fire ‍ read more

I don't know what's up with this wing stop but it seems like the workers do whatever the hell they want. Close whenever the hell they want. Right now I'm picking up a door dash order and a group of guys came in ready to order (mind you I'm a manager so I'm like cool sales!" And the girl was like "there's an hour wait is that fine?" And they go "awww nvm" and walk out. She turns back and the cooks in the back start laughing like if they're shocked what she just did. Idk about the manager here but I'd be concerned if I was having someone like that run my store at night when I'm not there. They're taking forever for no reason. Just messing around. You guys should really do something about this. Not the way to run a business and if the workers don't like the busyness then find a new job! Like whaaaaaattttt????? Another worker with short hair and glasses, making that dumb face like girl go home if you don't want to work. read more

Went to wingstop today did the online order and when we got there the manager did not honor that deal, and to make matters worse the manager had the worse attitude and was very rude. To he honest if I didn't order already I would have canceled because they didn't deserve my hard earned money. I will be taking this all the way. It's the store location off of Milliken and 5th street. So this will not be the last time you hear from me. I work hard for my money, and for the manager to be rude and disrespectful and not honor the deal although it said they will is baffling. If I could rate based on manager and customer service I'd rate negative to the highest number. read more

I ordered roughly 50 dollars worth of food online through their website, and I got a call that because my order was over 30 dollars, I had to come in and verify my ID because they were getting scammed consistently. I got there and was roughly 15 minutes behind schedule, but I was patient. I was given my food, and she didn't verify my receipt; she just gave me my bag and let me leave. I came home with 10 wings less than my order, so I am 15 dollars out. And when I tried to contact them via phone call, all of a sudden they were no longer answering their phones using multiple different phone numbers and they were hanging up on me on top of that. They're just letting it ring and ignoring their phones. So, if you appreciate your hard-earned money, do not spend it here. They'll end up scamming you. I've already sent a review/feedback to corporate because I'm guessing with these other Yelp Reviews it's been consistent, so things need to change. read more

5/1/22 ordered 10 wings, all flats. They told me I had to pay $5 extra all flats. $17.... Ridiculous... I walked right out. I know they charge extra but They don't charge you $5, they don't charge you that much extra when ordering online. Why are they charging more$$$ Because their crooks that's why. read more

Ordered 20 piece to go and got 13, my fault I guess for not checking till I got home. Make sure you check your orders! read more

Wingstop - Chicken Wings Near Me - Rancho Cucamonga, California

Bathroom reeked. Customer service was awful. Food was good just way overpriced. Plus wait times are ridiculous. Wingstop used to be the spot, but they been missing the mark. read more

WORST SERVICE ON EARTH Idiots work here. 15 min wait turned into 50 min when we were the only customers in the building. Did they forget they are surrounded by windows where we can see literally see them not working? Then after going up to ask where our order is, they ask us what we ordered because they lost the ticket. F this place. read more

Prepare to wait around 30 minutes if you're a walk in customer. When I placed the order i was promised 18 minutes. So either you order online or by phone but please don't walk in unless you have 30 minutes to waste. Well other than the wait time, the food quality was as expected on all wingstop franchises. Customer service was acceptable, it's ok. Maybe they're just tired. read more

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Piss poor customer service. Worst wingstop I've interacted with. All I wanted was a credit or refund for an order I never picked up & told the staff not to make it since I won't make the drive over there. 0/10 read more

I called to placed an order on Saturday November 13th at 11:15pm a man answered he said his name way Daniel (lazy,unprofessional)saying they are only taking phone orders I asked why that was when they close at 12am he stated because it takes him time to take my order and instead he can be getting ready to close my husband drove up to the location and he told him the same exact thing look these lazy minimum wage workers need to do better I will never ever place an order at this wingstop this will be getting in contact with corporate read more

Wingstop - Chicken Wings Near Me - Rancho Cucamonga, California

Let me start by saying that i love wing stop... 99.9% of the time i order same items. Today my order was not done as requested. Wings were soft and saggy... not well done as specified! Fries were saggy and stall... My Coca-Cola became an iced tea... sorry but today was not my day to order, i tried calling store to get order corrected and phone rang and rang and rang... no one ever answered!!! Oh... almost forgot! No napkins nor straw. Very poor service today and food was disappointing. read more

I placed an order for the wrong Wingstop. Hoping I would get some good customer service I called to see if I could get a refund. Of course they said no. They stated to call back the next day to speak to the manager but by looking at all of the other reviews it doesn't seem like that will even help. I should've just not ordered from Wingstop at all. It's sad to see how terribly bad Wingstop has gone down over the years. Customer service and recovery is such an important part when you're in an industry like this. Hopefully the brand will do something before the entire franchise goes down in flames. read more

was kinda scared to try this place because of all of the bad reviews, but it is the best wingstop ive ever been to. the voodoo fries were filled with sauce and the wings were amazing and fresh read more

Wingstop - voodoo fries, spicy kbbq wings - Chicken Wings Near Me - Rancho Cucamonga, California

service was horrible. There was only one worker in the entire store working. And she informed me that she was new there working. And apologized. As she proceed to take my order other customers pointed out that two other employee were fraternizing with each other. And for a company to allow this type of behavior shows the unprofessional of people these days. Will not be visiting this store no more. And there needs to be a change in management because they were unavailable when I tried to call the store. read more

Waited for 5 min till the lady over the counter could finish her phone call. After she hung up. She didn't greet me or say anything she just looked at me with a smug face lol. So I ordered. Told me it would be ready in 18min and they'd give me my order in my car. Didn't ask what car I was in and didn't even ask me if I wanted ranch. I finished ordering at 1pm and it's currently 1:40pm I'm waiting in my car and still no order. Got a refund and they never even apologized for the wait. What a bunch of dumbasses just like their dumbass manager. read more

I'm a loyal customer of Wingstop and dine at many of their locations nationwide when I travel for work as well as when I'm in my hometown. As usual... I would call in my order to avoid a long wait for my wings because wings are made to order and are always fresh. To my dismay after 6-8 calls... nobody picked up to take my order. I decided to go direct to the location to dine in... and service was poor... tables were not cleaned so I couldn't dine in... and I waited more than 25mins for my wings and landed up eating them in my car. This location is by far the poorest ran Wingstop I've ever been at! Very very disappointed tht my fave chain of restaurants would be this bad and treat me like crap... definitely doesn't make me wanna continue supporting the brand anymore =( read more

Wingstop - Chicken Wings Near Me - Rancho Cucamonga, California

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I honestly would've gave no stars. The customer service is absolutely horrific Specifically I ordered a 10 piece boneless wings and they gave me seven with the wrong flavor and when I tried to call in, the employees said they can't do nothing until the manage Bianca came in. but Bianca is never in the store for some reason even though she's a manager when I talk to Bianca, she was completely rude saying that the only reason why I was calling in was for free food instead of taking accountability for her crew who messed up my order and even getting confrontational with me do not go here. The facilities is dirty and the wings the way that they were made were terrible. read more

We ordered 75 delicious wings! We got the family pack which includes 4 veggie trays, 1 tray of seasoned fries, potatoe salad, and dipping sauce. They were all mostly cooked right! We ordered online and the wait was not bad at all. Once you order online, they notify you the time they will be done. The garlic parmesan wings did not have that much seasoning... it didn't really taste like garlic parmesan. However, the mild, atomic, Brazilian, and Louisiana was delicious! We would come back for the wings. The reason why it is rated 3 stars is because they didn't give us napkins (we ordered 75 wings!!) They terribly misplaced our boxes of wings in the bag which led to sauce, oil, and juices which drenched our paper to go bag and all over the other boxes of wings. One box was placed upside down and another box was on the side. read more

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Worst customer service ever and worst location. I processed an order online and within a couple minutes I realized it was the wrong location. I called them saying I did it accidentally and the girl on the phone says "sorry we can't refund your order bc we already made it". I was like how did you make my order, I just processed it. It says it will be 16-20 min for order to be ready but the girl was very rude on the phone. It's ridiculous how bad customer service is these days. Highly disappointed. I've read other reviews and it seems like other people agree regarding their customer service and how rude the management is. I hope they get shut down. read more

I can see why they have two stars. The manager was so rude. I placed an order and then less than a minute. I called the store to tell them I made a mistake and needed it delivered to please cancel it, and I would replace it. She started to shout at me and tell me she can't do that. She said too bad. We have to come pick it up. She was so rude. She wouldn't give me her name. She hung up on me before I can get her information. She told me she was the manager. Then I called the baseline location and they said absolutely. We can cancel it and you can re-order it. I spoke to Mary Stella at the baseline location in Rancho and she was so sweet. Unlike this disgusting manager, who was so rude and so vile. Please Wingstop check your management because they're bringing your company down. I will never order from this location. And I advise you all to do the same. This manager gets zero stars for me. read more

Was in a bit of a rush so I picked online ordering option, through Yelp so it was easy to customize and showed options I didn't know were available to pick from Got a medium 8 piece and it was bomb as f Crispy lemon pepper wings and fries were immaculate, had extra seasoning as requested paired with a refreshing sprite and my ranch dip was chilled 10/10 thank you read more

Wtf is this. 10 piece boneless wing and this is what we get? The piece are tinier than a quarter???????????? read more

Wingstop - Quarter!!!!!!!! - Chicken Wings Near Me - Rancho Cucamonga, California

Yea I would not recommend coming here at all at night time ! I order at 7:04 the guys lost my order then I had peoples who ordered behind me then they were looking . It's sound like they gotten a girl order wrong this is why I go to Epic Fire . Anyways it's been an hour and still waiting nope hunnny not again ! I understand how busy it is busy it's wasn't busy when I order and it's was supposed to take 5-21 min not an hour read more

Fantastic wings and great wait time! I will definitely be back for more in the near future!

Lady was VERY rude & had a smart attitude so not sure if she gave the correct name. Big African lady named Candace. I asked her nicely if I can have a little side of my sauce & if it's extra. She said it is & I said okay no problem can I just give you one of my ranches I paid for extra to get the sauce instead & she said well now no bc you touched it. I've touched the sauces before at another Wingstop location & they are always nice & have no problem substituting it for another sauce. & she was very smart and rude when talking to me when I was nice the whole time. So dismissed me. I kindly asked for her name as well & she made me wait & said in a sarcastic attitude have a nice day & thank you multiple times. Now I won't be coming here bc she was rude, sarcastic, &dismissive. Not a friendly worker even when I was being nice about my questions. Fire her bc she's losing your customers !! read more

I don't even know why I waste my gas coming to this location. Went in today 7/20 @ 12:50 and the two ladies they have working . YIKES. Is customer service, a simple hi welcome , or even a smile too much to ask for? The one lady didn't even make eye contact while speaking with me. She stood there picking at her nails while rudely responding. Safe to say, I went elsewhere for lunch. Hope this location finds some better employees because by the looks of these reviews. Seems to be a consistent issue. read more

Greasy Greasy Wings, Our wings are setting in a 1/4" of grease in the box and the bag was soaked through and leaked onto the car seat. The fries were soaked as well. We ended up throwing the entire order in the garbage. We will NEVER go to this location again. -Eddie B. read more

Amanda has great customer service skills ! Made my wings fast and fresh ! Would definitely come again

I have gone to roughly 4 different Wingstop locations in the LA County area and have come to expect basic service and dirty restaurants. This location was totally different. Adrienne took our order and was so friendly, patient, and helpful. She suggested ways we could get what we wanted and save money. She was also conversational and professional instead of distracted and robotic like at the other locations I've visited in the past. The restaurant was clean and the rest of the the staff that night (Theo, Chanel, and Destiny) were having fun servicing orders and deep cleaning the kitchen to music. The food itself was perfectly cooked, hot, and delicious. I highly recommend this Wingstop. You guys did great and made our really long hungry drive that night turn in to a fun, delicious, wonderful time. Thank you! read more

Took over 45 mins for an inside order, fries were burnt. Non of the employees cooking were wearing gloves.

The food is always delicious and fresh !!! A must have they always make it exactly how you want it and ask . The sodas are NEVER flat either I'm always satisfied when coming here to eat read more

Service here sucks I order at 6:30pm. I received an email saying my order was ready when I gotten there they not couldn't find my order, so I waited literally 2 hours until 8:30pm. Instead of making my order they gotten orders and people in front of me.DONT COME HERE THEYRE RUDE AND SERVICE SUCKS!! read more

Very unprofessional and ignorant store manager. Whatever her name was, a heavier set African American female was running the store on 07/29 at the time of my visit. I placed an order and needed to make a change, I immediately called the store and she advised I was not able to edit orders and I can cancel and re-order. I did just that and when I went to pick up my new revised order I advised the manager that I had not received an email confirmation regarding my cancelled order. I asked if she was able to provide proof of refund she said "the store is too busy right now for me to stop and print out your receipt, you can have a seat and wait for it if you'd like, or it'll take 3-5 business days to be refunded" being that I was on my lunch break from work I couldn't wait too long, hence the reason I ordered ahead online for pickup. However I waited the 3-5 business days and of course never received my refund. I called back on 08/05 to advise the manager and she said "call back in an hour, I will double check that it was sent over to the district manager" called back an hour later and was told "looks like it was never sent, you'll need to dispute with your bank" now I'm getting irritated, because she couldn't do her due diligence and tend to the customer face to face at the time, now I'm jumping thru obstacles to get my refund for an order I never received. I then asked for the district managers or a superiors number to call and file a complaint and her response was "we don't just give that number out to anyone" & chuckled. So not only did I not receive my refund but I was denied the number to file a complaint. I googled and found a Wingstop customer support number, filed a complaint that was escalated and was told that I should hear something back by 08/08 AM and if not to give a call back. Never heard back from them, called back and said it would be escalated again. So here I am, a week and a half later, no refund, no credit, no acceptable customer service. Stead clear of this Wingstop that clearly cannot function properly and has an extremely rude and IGNORANT store manager. Don't waste your time, there's another Wingstop not too far and I wish I would've gone there instead of this trashy place. read more

As I am sitting here at the moment, watching them NOT make my food. I wrote this, we placed our order at 9:11 pm 12/16/17. And it is now 9:50. I have watched three employees take their breaks and watched ALL the employees leave the kitchen area while it got a little bit slow. I have seen a gentleman order his food AFTER us and received his food BEFORE WE DID. WINGSTOP you need to retrain your staff..... and have a manager on deck for ALL of the frustrating customers that I have witnessed go up to the register with complaints. Please share stories about camping some other time and focus at the job you are getting paid to do..... Anyways. We just got our food read more

Wingstop - Chicken Wings Near Me - Rancho Cucamonga, California

I'm not sure if the employees are eating the food or if they just can't count at this location I ordered a 10 piece with fries and a drink. There were only 8 wings no fries or the drink. I had someone else pick up for me & they didn't know what i ordered my fault for not double checking but that's ridiculous, my sibling called this morning to see what could be done & spoke to the RUDEST "general manager" Cristina Pooper who said to bring back the food or there's nothing they can do .....how can you bring back the missing fries & drink & the 8 wings i ate at 2am. Someone needs to retrain her or teach her & the rest of the employees to have proper customer service & how to problem solve a basic issues read more

So I purchased a coupon card from my daughter's rec softball league and this location is clearly on the card as a participating location but yet they would not honor the card. When I showed her that the address of this location is clearly printed on the card, she said "yeah this company doesn't accept that" then ma'am why is your address on here. Rather than go back and forth I left and I will most certainly be reaching out to their corporate office. read more

I ordered from the app the night before so I could swing by and pick up my order on the way to work. I had a screen shot of the confirmation order and time. It was set to be done at 1:45 May 25, because I had to be at work up the road at 2. I walked in at 1:50 and they had no clue about my order. They have been open since 10:30 and never looked at their online orders. I dunno if they get spam through that printer, but there was a ton of papers that hadn't been checked. The kids running the place shot nervous glances at me and each other for a couple minutes while I stood beneath the online pickup sign waiting for someone to help me. There were three that I saw, one of them was cashiering, one was cooking, and the other went straight to printer under the counter where the online orders come in as soon as she saw me move to the pickup counter. When she finally got to me it was a short conversation because I was going to be late for work at this point. I walked out, and as I was getting into my car the girl stood in the doorway waving the order she finally found yelling at me that she found my order and "so, do you still want it?". I declined because I had to book it to work now... Come on, guys. read more

Wingstop - Just so you can see that I did indeed place an order the night before. - Chicken Wings Near Me - Rancho Cucamonga, California

I was called a black bitch by this rude guy that works at Wingstop all because I wanted to order food and no one wanted to work and or take my order it was four people working but no one was at the register and all of them were rude I asked for a manager and no one helped. They also wouldn't give their names for the complaint read more

Wingstop - The person whom called me a black bitch - Chicken Wings Near Me - Rancho Cucamonga, California