I had the best service experience with my host Karen she was so sweet and helped me order the new spicy chicken sandwich with is amazing! Not only was our food amazing it was super clean in the dining/ waiting area and we got our food so fast with no errors! This is my favorite Wingstop and so thankful for amazing service! Thank you Karen and the back of house staff! read more

Wingstop - Boneless garlic parm and seasoned fries - Chicken Wings Near Me - Rancho Cucamonga, California

I am not entirely sure why this Wingstop only has two stars because I feel that is incredibly inaccurate. I am a big boneless wing person and eat them most everywhere they're available and this spot has some pretty tasty ones. First of all, I was able to order a 20 piece boneless wing in 4 flavors with a big box of carrots and celery sticks for $20 after tax (you were able to get fries if you prefer that over the veggies). So right there we're starting off pretty good. I ordered the Lakers legendary garlic, lemon pepper rub, hot honey rub, and Hickory smoked barbecue. Their lemon pepper was super flavorful and my favorite of the four. Coming in second was the Lakers legendary garlic, then the hot honey rub, the barbecue coming in last. Nothing wrong with any of them that was just my preference. I found them all cooked well, seasoned well, very tasty, quick service, and major bang for my buck! If you're in the mood for wings, I think it's a definite go to spot! The restaurant itself is very small and not ideal for big groups or super sit down which is OK. It makes a great spot for grab and go or stop in and munch really quick. read more

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Ordered from this location last night for pick up. We've had the mango habanero and Cajun flavors before which are good, but all of us are partial to the lemon pepper. So I ordered 30 boneless wings last night for my girls and I to share. The last time we had Wing Stop, I had tried the corn and it was pretty good, so I got the Cajun corn again. Nice little kick to it. Also ordered a large ranch because they honestly have some of the best in the game. I've learned to stay away from the fries, as they just aren't great. The cashier was taking a catering order when I arrived. There were other workers available but no one else came up to work the other register to help. I noticed the pick up area, so I went to stand near that. Eventually a young gentleman asked if I was there for pickup and when I confirmed, he asked my name and found my order amongst the many other bags they had sitting there prepared already. The cashier apologized for the wait--which really wasn't a problem--and she thanked me for coming in, told me to have a great night and drive safe. The wings and corn were excellent! read more

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Absolutely terrible customer service. I went into this Wingstop and ordered chicken sandwiches, only to be served burnt food. When I called to have my order corrected, they completely denied any responsibility and told me they couldn't give me a refund because no one in the store was authorized to do so. They said someone who is authorized would follow up with me and well, it's been over two weeks and I've heard nothing. No call. No refund. Just silence. This location clearly doesn't care about quality or customer satisfaction. Avoid this place at all costs. Spend your money somewhere they value their customers and stand behind their food. read more

Wingstop - Mediocre food - Chicken Wings Near Me - Rancho Cucamonga, California

Yeize was acting feminine, matching my woman energy. I called him a sweetheart, and he called me a sweetheart, which was very weird and unprofessional. The food was nasty. The wings has so much oil on them was unable to eat it. The oven onto the restaurant was very nasty, dirty trash cans filled to the top and no ice in a machine not only what's his service. Unacceptable but the service that he provided was very rude honestly he should not be a manager read more

Ordered our food and we're waiting for an hour and they were just helping DoorDash drivers. They need more people here

Food is fine. It was ready on time. Service 1/5. I left my phone in the car, employee wouldn't give me my order even though I gave them full name and phone number, yet she insisted that I'm required to provide them with a confirmation number from my email per company policy. I reviewed my order on the app and the email and it doesn't state that policy anywhere. I've also ordered numerous times from several locations and never been asked to provide this. I understand people may be trying to pick up others orders, but my name and phone number should be enough. Poor service. They can do better. read more

2/15 4:50pm I came to pick up my order and the gentlemen maybe team leader. Said he didnt have my order. That there was ticket but they didnt have an order. Asked me to check my bank account. Which is odd. I did I was charged and I had an email confirmation. The bothersome part is the unprofessionalism I asked what solution he had weather I'd need to place another order. Or he would make my order. No solution no apoligy. I ordered wings at Anyas. Will never return. No biggie Ill call my bank to get my money back but super inconvient. I also asked for a corporate number, he said it was a franchise. I asked for a number he said I can look it up. What a shame. Owner please train your employees correctly. read more

Absolutely love ordering wings from this location, voodoo fries are so delicious and my daughters enjoy their chicken tenders . Ranch and veggies always good too. We've never had any issues , orders have always been correct and delicious!! Employees are friendly,even tho they are always busy they acknowledge the customers. I love wings!! Wingstop has never disappointed!! read more

One of the worst wing stops I've ever had to deal with. Incompetent and rude workers. This has been multiple issues over different visits to try and give them the benefit of the doubt. Wingstop, do better. read more

Service was great, friendly staff and our food came out fairly fast considering a mini rush started when we arrived. Food was hot and delicious read more

I asked the cashier to swap out my Louisiana Rub for the Hot Honey Rub. She said no problem, but instead gave me only Hot Honey Rub. On top of that, the chicken barely had any seasoning at all--it was super bland. The fries were also awful. They were all tiny, overcooked bits--basically the bottom-of-the-bag scraps. I called the store, and the manager offered to remake the order, but I was already home. All I got was a "Sorry for the inconvenience." No discount, no credit for a future visit--nothing. Really disappointing service and food. I won't be coming back. read more

Wingstop - The bottom of the bag fries. TRASH! - Chicken Wings Near Me - Rancho Cucamonga, California

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My app order took longer than quoted, but that's normal for Wingstop and no biggie. What is a biggie is the kid working behind the counter playing on his phone and snagging one of my fries right in front of me. At least the food was fresh. read more

Got our second order wrong. The wings were good but sadly no t as good as what we wanted. Someone else walked in and said he didn't get what he ordered as well. So sad read more

When i walked in i was immediately greeted pleasantly. Customer service is very nice here. My food was ready quickly as well. I ordered on the app and the process was easy. They have a decent amount of seating inside and a soda fountain machine. Overall, a consistent wing stop location. read more

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Wing stop use to be a favorite, haven't ate there in years and was on the area and thought maybe this one will be better. We made sure to order in store and not online as we like our chicken fried crispy and we wanted to make sure we clarified that as we ordered. When we picked up the food was NOT crispy at all and fries were actually soggy. The food didn't sit long either as we waited there for it to be cooked. Kinda sad for a 100 dollar meal. Were going home to throw everything in the air fryer. We WILL NOT GO BACK! Update: got home and FOOD WAS MISSING! called and they said they will not refund the food that was missing, we will have to come back and they can make it for us. ARE YOU KIDDING ME!! YOU FORGOT TO GIVE ME FOOD AND NOW I HAVE TO WASTE GAS AND COME BACK AND I CANT EVEN GET MONEY BACK! Please avoid this place at all costs. read more

staff is rude. Order was 15 minutes past the latest pick up time. Manager is very unprofessional and if I was the owner of this, Wingstop, I would be very concerned. read more

Management takes zero responsibility for the mistakes that they make and instead of resolving the problem they just say the manager made it like there bogus manager doesn't make mistakes . Food quality is straight crap and whoever they have back there making this crap should be fired IMMEDIATELY. Do better Zero stars read more

I wish zero stars was possible. Order through the Uber eats app. Never had an issue, except for today. We received not even half of our 80 dollar order. I felt bad cause I thought it was our delivery person, but we contacted them and she even said she questioned the fact that there was only one bad... the bag even says 1 OUT OF 2 bags on it. Thankfully our delivery driver is going back to the store to hopefully get the rest of our order. This is the second time I've had an issue. Safe to say won't be going back here. Customer service also is horrible. I work in the food industry and they treat people horribly, food is never on time even when it's not busy. read more

The absolutely worst Wingstop in Southern California!! I got a combo with the wings cooked hard! It was to-go but it took a while so I decided to dine in. When I took the wing out of the bag the tray was pretty heavy! When I opened the tray the wings were unbelievably HUGE! Smh Disgusting! Under cooker (I did request hard! I would have tried to eat them if they were cooked longer)! The wings were almost 1/2 the size of my hand! Imagine the hormones those chickens were fed- better yet artificially grown or inflated!! Lord- there's so much going on with our food! There's no integrity in of it today. I asked if all of their wings were like that. I was told yes! I said well I don't want these. Just charge me for the fries and the drink came to $9.59. Well with those disgusting wings it was well over $17:00- she kept my receipt! Clean place I even seen the "own" go to his vehicle and came back in with a gallon of bleach- but the chicken I horrible! Service was blah Normally, I read reviews before visiting- and I dropped the ball this time! I'm so good on Wingstop! I won't be back! Good Luck! read more

Wingstop - a receipt for a free regular fry - Chicken Wings Near Me - Rancho Cucamonga, California

Horrible customer service. We ordered a bunch of food and when we received it had large hair in the food and even in ranch!!!! I called to ask for refund and they told me to call door dash even when I didn't order from door dash!! Couldn't believe the run around and not giving us any type of apology. Would never ever ever go back to this place. Horrible and unprofessional. read more

Wingstop - Hair in food - Chicken Wings Near Me - Rancho Cucamonga, California

Ordered 30 wings and only four of them were flats. All overcooked dry with very little sauce. Customer Service in trying to fix the situation wasn't the best and had to go back the same day with all the uneven wings to get them remade. Had to jump through hoops to make that happen since I was with my grandchildren and couldn't leave myself. Do you have a good experience and for sure this is my last time. read more

I gave (1) Star only because I had to in order to post my review...HORRIBLE CUSTOMER SERVICE!!! No "Hello." Fries were fried long before the wings were done, which made them beyond cold. When handed my "To Go," I asked the cashier, "If the fries were hot?" He said, "Yes." Then I shared that the reason I asked was because they were fried and sitting on top of the fryer long before the wings were done. Got home (5 min. away) and the fries were beyond cold. I then drove back to Wing Stop and the manager who had the cashier interpret what was said, was beyond rude and was only going to replace the fries, which by then, the wings were cold and when I asked, "if I could have a fresh order of wings too, because I wanted each item I purchased to be at least warm. He (the manager) straight out refused, and I then asked for a refund and he completely refused and walked to the back of the restaurant to where he couldn't be seen... disregarding me as a customer. Visibly, there were (3) workers and not one of them showed any consideration for me... their customer. I DO NOT RECOMMEND THIS WING STOP... IT IS NOT AT ALL INTERESTED IN CUSTOMER SATISFACTION. read more

Haven't had wingstop in a while but I must say it's a no this go round. They must be using a low cost distributor since they left feathers on the wings. read more

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Not all the reviews are completely true about bad customer service and attitude. Brianne was so kind and sweet. She was really authentic. The cooks in the back were friendly as well. She was also working really hard and staying busy. read more

I've come here a few times after work and the workers are friendly but 2/3 times my wings had little to no seasoning/sauce on them (i get hot honey rub). This time there was literally NOTHING on them as shown in the picture. I tried calling to see if I could maybe get a refund but no one was answering :(. I'll probably go again but make sure you all check before you leave so you don't get plain wings! read more

Wingstop - Plain Wings - Chicken Wings Near Me - Rancho Cucamonga, California

I just discovered this Wingstop today. What a great experience. Samantha made the best Hawaiian style chicken sandwich combo. Their seasoned fries are great! I am so happy to have foound this restaurant. read more

Literal SCAM company. Worst fast food company I have EVER encountered. Majority of the time, their coupon codes never work but I decided to give Wingstop one last chance. I ordered today (08/20/25), paid $17 for 8 boneless wings and the sauce I asked for (Spicy Korean BBQ) wasn't even correct and they ALSO did NOT give me my 2x blue cheese (which they charge $1.60 for EACH). It was a total waste of $17. UNEDIBLE. I called the restaurant as soon as I got home... guess what they say? Drive all the way back... So they can fix their mistake at my expense and time??? APPALLING. I also want to add that they have no online support for these types of things.. because this company is a SCAM. I want my money back. FULL REFUND. and I will NEVER BE RETURNING TO WINGSTOP. And until then, I will be preaching to every single person around me about what a Sh!tty a$$ company this is. You lost me as a customer. read more

Wingstop - Don't count on ever receiving refunds. This is their customer service app. What a joke - Chicken Wings Near Me - Rancho Cucamonga, California

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Horrible experience! Employees are extremely rude and manager is too! No wonder how they are the way they are. I made an online order and they forgot my fries! On top of that, I call and the only solution is for me to go pick them up even after I explained to them that I was 30 min away. Not helpful whatsoever. Never going again. I went ahead and filed a complain on the Wingstop website and was able to explain to them what happened. Do not order from this location. read more

Sunday night customer, incredibly rude employees and ridiculous wait times for nobody there. Not visiting this location again

Wings were good, made on time, but they changed the fries. Fries are very poor now. I'll order from them again but won't be adding fries.

This Wingstop is getting worse and worse. The customer service here is terrible. They will not refund the order even if they messed it up. They do not care. They keep hiring all these young people that have no respect and are very rude. Who don't know how to cook wings overcook them to where they're like wing jerky.. Then you call you can't place an order unless it's Under $25 and nothing in the restaurant is less than $25 because they're overpriced than most Wingstops. I order here at least once a week and now I drive to Fontana just so I will have to avoid them and it saved me a couple of dollars read more

Ridiculous. Asked for our food extra crispy. How'd we end up with a extra raw n chewy! Children employees in the back partying instead of doing their jobs properly. Assistant managers that don't even understand customer service. "Bring your food back!" Nope! Come get it! You've waisted my time once already, won't be twice! Fries were raw potato! Soggy and super oily! We literally had to put them in the air fryer at 400F for 15min. I applaud the kids for working but what's the point of you just plan to half-*** it. read more

Wingstop - Uncooked - Chicken Wings Near Me - Rancho Cucamonga, California

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1st time here. My lunch was excellent! The employee Yair was great. My food was amazing! So tasty! The restroom was very very clean. I had the fries, Cajun corn, and 5pc spicy Korean Q tenders! Yum$. Tenders were very big. I'll be back. read more

Wingstop - Chicken Wings Near Me - Rancho Cucamonga, California

Won't be back again! So I go in and the guy at the counter asks if I am picking up an order. I tell him no, then he immediately says that they are not taking anyone orders because they have too many. It's like 6 PM on a Friday night!?! Clearly this place is unorganized and doesn't prepare for the Friday night rush. They have lost my business! read more

I didn't like the guys attitude he seemed very aggressive and didn't wanna give a code until he got my order name idk seemed off . And didn't have water cups I paid 25$ already for a meal. read more

Every now and then I have a taste for some wings bone in/out and visit this location. At times seem there short staff and phone doesn't get answered so forces you to have to drive there. Chicken is always fresh and hot, flavors as well. Ambience is very simple & small. Hope not to many there dining in. Overall can't go wrong with the chicken. read more

Had to get some wings tonight to accompany with the Dodgers/Giants Game 5. Ordered their 10pc Classic Wings Combo (Lemon Pepper and Spicy Korean) along with their Fries. The wait wasn't too bad. It took about 20 minutes for my order to be ready. The wings were tasty and not too dry. I had previous experiences where the wings were pretty much dry and only tasted oil. However, I was glad my order came out good. They didn't have straws which kinda sucked. I'm surprised to see some older reviews mentioned the same thing. This sounds like is a constant issue? Hmmm read more

Wingstop - Chicken Wings Near Me - Rancho Cucamonga, California

I ordered online for pickup. They didn't got over the order, I don't think they do that since Covid but the shorted my half the wings I ordered. I called to see what can be done about it and the person that answered the phone was rude when I asked what my options were to get it fixed. Won't be going here again and I suggest that you don't either. read more

Wingstop - Half the wings I ordered. - Chicken Wings Near Me - Rancho Cucamonga, California

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Never had wingstop, almost walked into Waba next door but I figured, hey, might as well try it out. I did - 9:39 made my order... waited waited waited and waited. They asked my name and I waited more... they finally got my food 35 minutes later. If waba would not have closed I would have went there and left this order. Giving them a 2 since the wings were decent, need more ranch, wish first experience would have been better. read more

Wingstop - Time lapse in order still waiting - Chicken Wings Near Me - Rancho Cucamonga, California