I came on 4/8 and honestly I'd give 2.5 stars for the corporate response which was quick but at the same time lackluster (weird right?), 2 stars for their boneless wings, 4 stars for their chicken tenders, 3.75 for their bone-in wings and 3.75 stars for their fries but as long as it's without their regular fry seasoning.
I'm kinda torn what to rate this place by itself so I guess I'd give it 3.75 stars, separate from corporates 2 stars. I've had terrible experiences with the corporate office in terms of their handling of my complaint of their pitifully tiny boneless wings in multiple locations. To be honest I'd rather have McDonalds nuggets (delicious and only $5 for 20) instead of Wingstop's overpriced little itty bitty nuggets ($11 for 10).
I ordered here when they first opened and ordered the boneless wings with fries. They were ridiculously small and not good, but at the same time I didn't want to bad mouth this business as it's first review on Yelp at the time because it was new and wanted to at least try it one more time before a review, but when I saw them advertise on Facebook I decided to comment on the boneless wings instead on there and how disappointing they were.
Someone from corporate, I think it was corporate asked me to come in again and try them again. I did and when I used my gift card during lunch online the app kept declining my gift card for some reason and said to call the store to place the order. When I did they said I have to place my digital gift card online. Can you Osee my frustration already especially if you add in my previous experience lol? To be honest I suspect it was because the location turned their online ordering off to call in only. Maybe it was busy there during lunch and they were overwhelmed or the corporate app just sucks or a combination of both. Finally placed my order about 2pm, about an hour and a half after trying around 12:30pm. No bueno.
Anyway there is seemingly always something wrong with WingStop no matter the location. It's unfortunate because the second time I went to this location the food was better because I learned not to get the seasoning on the fries. In my opinion the fries with their regular seasoning is spicy and I love spicy but it was a nasty spice in flavor and soggy the first time. This time I ordered it no seasoning extra well done to get it crispier and it was better but still soggy. The bone-in wings are much better than the boneless and not even close. The sauces I ordered were their new limited sauces which were the lemon garlic dry rub and the hot lemon wet sauce. I liked both and would order again if it were a lower price but I can't say this food was worth the price of almost $17 for 10 wings, fries and a 20oz drink.
My final verdict for the value of the food, customer service and corporate response a final 3.25 stars. The corporation needs help with it's pricing and its lackluster responses. I say if money is not an object order here, but I just don't think the value is there for the quality you get. But hey make your own opinion. You're welcome Yelp and remember be nice to each other and if you like what you read hit that like button. read more