This place is bad and there is no bathroom and keep on saying out of order. They kept on saying 10 mins but it took me 1 hr to get a 10 pc chicken wings it was the worst experience read more

Literally have gotten our last 5 orders wrong and argue about it each time. Disgusting standards.

The customer service here was good. But my wings felt hella hard and rubbery to chew on.

In my previous experiences, I had no major issues with this Wing Stop or any Wing Stops for that matter but my last experience here was horrible. I rather go to the Bayfair one or the Union City ones next time even though this location has a little faster wait time compared to the other locations. This particular day (about 2 and a half months ago) I wanted Wing Stop. Anyway, it probably would have been better going to Wing Fiesta honestly even though I prefer Wing Stop. The service's horrible here and I know that you don't go to these kind of places for service but these younger people working here don't even know basic customer service and they look like they want to be anywhere but here. I was the only one in line and there was only one other table dining in. I was looking over the menu to decide what to get and the two workers (a younger guy and a younger girl) literally rolled their eyes at each other like I wouldn't see it and just their whole demeanor that they gave off was like we were wasting their time. After I paid and sat down, the younger girl came out to clean the tables by the door (the door was open and it was sort of windy on this particular day) and I sat at the table right behind the bar table that she was cleaning. Literally as she sprayed her cleaner or whatever, it literally blew back at us multiple times, but I didn't say anything because at least we weren't eating when it happened, but c'mon. read more

Service sucks here and the food is always rushed! I truly used to love this place but now it is hit or miss!

This review is overdue by a month, and they've left such a bad taste in my mouth I had to oblige with this review. Worst location everrrr! I can't believe it! I ordered through Uber Eats and was extremely disappointed. I paid $30 for a 10 piece bone-in wings (two different flavors), fries, veggie sticks an extra ranch on the side. When I tell you, it was as if they forgot to add the seasonings and just gave me the plain chicken. I asked for 5 Lemon Pepper and 5 Louisiana Rub. There was no seasonings on my chicken. When I called, I was told it wasn't their problem and to contact Uber Eats. Your store completely reminded me of why I never eat Wingstop. Just utterly ridiculous. read more

We Specifically asked for BONELESS WING NOT BONE IN we get home getting ready to enjoy our boneless wings until we come home and realized we have been served bone in wings and the whole family is devastated. We all enjoyed boneless wings especially the barbecue wings everyone was absolutely positively devastated. will never return read more

Wingstop - Chicken Wings Near Me - Hayward, California

We specifically asked for BONELESS WINGS NOT BONE IN WINGS we get home getting ready to enjoy our boneless wings until we come home and realize we have been served served the bone IN wings. The whole family is devastated, we all love boneLESS, especially barbecue wings, so we are all disappointed. Will never return. we read more

This visit at wing stop was THE WORST experience ever. I made an online order through the app for 30 wings, 2 large fries, 3 sides of ranch and some veggies. The online status on the app showed that the order was completed but when I got to store, the order was NOT completed. I waited for an additional 20 mins and still my order was not completed. The young African American female associate who was working the register lacked customer service skills and was unaware of anything going on with the restaurant and my specific order. She kept telling me "they're working on it" I waited another 20 mins and again my order was not ready. How In the world does the app say one thing and your workers say something else? Is that truly how to run a business? Misinformed information? I later asked for a refund and her response to this was. tell the cook to not make my order. I asked her to process my refund and she stated " I don't have access to that" HOW DO YOU NOT HAVE ACCESS TO THE REGISTER TO PROCESS MY REFUND? This associate handled this situation very wrong and basically didn't know what to do. I ended up leaving with NO FOOD AND being CHARGED on my card. I demand compensation for this experience and a refund on my credit card. Also hire some people who are smarter than who you have on staff. That specific associate represented you guys poorly! read more

So good on time always order with time and they always have them on time también ablan español Asi que read more

Wingstop - Chicken Wings Near Me - Hayward, California

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Giving this place the benefit of the doubt. We ordered for pick up on a Saturday night and the app stated the food would be ready in 15 mins.. we basically had to wait an additional 30-45 mins when we got to the store and the store was packed with unhappy customers just staring at the workers. This place is seriously understaffed, if they would just hire maybe 1-2 more cooks it would help out a lot. One other note- one of the cooks seemed to be bickering with the young man at the register (he was helping with everything at one point) and I'm not saying it was anyone's fault but this could've easily been prevented if there were more workers. The phone was going off, customers were nonstop coming in- we even saw people wait in line to order but left because they weren't being helped), and you could sense the frustration/anxiety from the team. I saw 4 workers and maybe 14-15 customers waiting for their food. Not sure why this place has so many 1 stars but we ordered 100 wings with different flavors for a party of 8 and all the wings were decently flavored and our order was definitely correct. Fries were not overly greasy and only a few of the wings were a little dry. You can't really expect a luxurious taste at a fast food restaurant, it was good for what it was! Place looked pretty dirty. Bathroom had an Out of Service sign but one of the workers used it? Kitchen had fries all over the floor and tables near the window were definitely not wiped down. But again, you can only do what you can when you don't have enough workers! Hats off to the young man and girl working the counter. Don't let this stepping stool job get the best of you! You guys did great and kept it cool! read more

Ordered a 75pc party pack for delivery and they forgot our fries so we had to come drive to the store to get it. Upon arrival, they forgot our fries again and we had to wait for them to cook it. While waiting there were multiple customers also complaining of incorrect orders or missing items. Very dissatisfied. Never coming back here again. read more

This wouldn't be such a bad place if they hired people that actually want to work. I called to place an order and couldn't get through I SEE WHY. The cord was taken out the phone, not to mention the young girl had a mad attitude. Today I came in at 10pm and they were telling people we had to get our food to go because they wanted to half ass clean up. Uuuhh aren't they open till midnight? Y'all lacking on the seasoning too. I JUST CAN'T! read more

Wingstop - This is why I couldn't get through. The girl with the bad attitude unplugged the phone - Chicken Wings Near Me - Hayward, California

Wow this Wing Stop has bad reviews. Let me show em some love. Background: I love Wings, and Wing Stop is one of my guilty pleasures. In my bachelor/college years I'd get it once a week. Now as a married father of three I get it maybe once every 3 months. Now on Quarantine life I negotiated with my wife that I'd get Wing Stop for dinner and she could cook waffles for her and the kids one night. She agreed and I was stoked. Online Ordering: I placed my order online through Wingstop.com for delivery. Right now they're offering free delivery and if you order through their website you don't get service fees like you would going through door dash. I placed my order at 5:05 PM and it was at my door in 45 minutes. Smooth sailing. Even got a text confirmation from Wingstop that they got my order and it would be delivered by Door Dash. Also included a link so I could follow my order in real time. What I got: 15 traditional bone in wings. I got them plain with hot and bbq sauce on the side. Also some bleu cheese and an order of celery. I don't get too fancy with my wings. Wingstop never let's me down as far as food quality. My wings were crunchy and delicious. I love their bleu cheese. I know it isn't, but it tastes homemade. Very chunky and delicious. Final Thoughts:Great option for a meal delivered. Quick, my food was correct as ordered and delicious. No delivery or service fee. read more

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This place should be shut down... you've been warned! First of all, the order took twice the time it was quoted to be prepared in through the website (16-21 minutes). They did not seem busy at all. Then, upon entering the store the staff is more focused on scrubbing floors than the orders at hand, which seemed more than they could handle at the time, although nearly most of the restaurant was empty... also why are you handling food and sanitary floor equipment at the same time... major red flags everywhere. Without supervision, these representatives were just giving away orders without even bothering to check if the order had been completed or met quality standards. After waiting 40 minutes for my food and finally taking it home, 1/3 of the order is missing! So I call back regarding the fact that the food is missing and would like a refund for the fact that my siblings now can't have dinner... and the customer service representative apparently can't give me refund cause I "still received most of the food except the wings". The wings were the highest ticket item on the order... doofus. $20... for 8 pieces that you couldn't even toss in a bucket and sell... They didn't even BOTHER to show an ounce of care for their terrible and inadequate service. Worst of all, he couldn't refund me cause there was "no supervisor on duty". This is a terribly run location with people who appear more stoned out to their minds to operate a fast food restaurant during late night than they care. Bad vibes, stay away!!! You've been warned by me and several others here! If you want to miss half your order and still get charged the full price with zero explanation, remorse, or reconsideration then come on by!!! read more

I can't stand this wingstop. I can't tell you the last time they got an order right. Apparently they don't even own the fry seasoning because I NEVER get any on mine even when I specifically ask for extra. They forget food, give you the wrong bags, and it's happened a dozen times now it's insane how terrible it is. read more

Horrible service $30 worth of wings with no dip. The manager Luis has very poor customer service skills and a IDGAF attitude. The order was called in and we still waited at least 45 minutes for the order to be done. They do not carry rolls anymore although they're still on the menu. I've been coming to this location for many years and it appears that it's under new management where they upsell the heck out of you. $2 for a small ranch after spending $40 is just not okay. Don't waste your time or money on this rip off location. read more

Ordered garlic parm wings .... Got plain wings smh I ain't never messing these folks again I'll stick too "Fire Wings" read more

Look, usually this location has its issues with customer service and quality of food but I was pleasantly surprised with my service tonight. Whoever was on fries between 7-8pm DID THEY THANG cuz they were the best fries I've ever had from any Wing Stop. Cooked & seasoned to perfection! Anndddddd they brought back the old school Coke fountain with Hi-C PINK LEMONADE!!! That's a WIN, in my opinion! read more

Wingstop - Fries from Heaven, ranch, Hi-C Pink Lemonade - Chicken Wings Near Me - Hayward, California

kinda really surprised that this location has such low ratings even though this is the place I always get my wings at and they always provide great service. I came to try the new flavor and it did not disappoint they serve the fries well and the wings were delicious drenched in sauce... What else could you ask for. Besides the fact that you can't find parking I'm not eating the parking lot so I'm basing this review off of the food and it is amazing. that is all I have to say goodbye. read more

Says it opens at 11am Was outside for more than 30 mins before I decided to leave Very unprofessional read more

If I can give 0 stars I would .... Decided to give another try to this location . Ordered online for delivery . Never got my order . Two hours later still nothing . Then I got email said cancellation of order. What? I didn't request this . Three hours later in calling to get refund .... Nothing .... Hung up on me twice . And left me on hold twice . Save yourself some stress order from another location . Terrible management and employees. read more

Wingstop - Called and they kept putting me on hold and then hung up - Chicken Wings Near Me - Hayward, California

Gotta drop my 5 star rating down based on my last couple experiences. They are very understaffed and wait times are terrible. They are quoting 30 minutes plus even though when you order online, it quotes 18 minutes. A guy just came in and said he was on hold for a phone order for 10 minutes, so he just came in to order. The cashier said they don't have a cook, so she's been helping in the back. Second visit where they don't have a manager present. Soda fridge is lacking, looks like they are really slacking on inventory. Last visit, they were out of boneless wings completely. A few ordered them online while I was in there and they said they called them to notify them, but the customer said they got no call. A solid manager prescience and more employees on call are certainly needed. Despite the food always being good and consistent, this last visit left me slightly disappointed. I tried the Korean wings for the first time. Certainly far from my favourite sauce they have. I was supposed to get 7 Louisiana Rub and 3 Korean, but they did 5 and 5. The Korean wings were not hot in the middle. Louisiana Rub are by far my favourite flavour, but these were way too salty. Either they mixed up the spices incorrectly or just put way too much on. Also, in my opinion, they should include one small sauce such as ranch or blue cheese with every 10 wings, especially for the price. read more

Ordered parmesan wings all flats and they gave us boneless wings after waiting 30 min. Spent $50 and gave me one ranch after asking for extra to pay for! The buffalo wings were not even hot. Such a disappointment I won't be back. I'll just stick bayfair read more

I feel like you messed up my order on purpose. And probably got a good laugh out of it. And, I'm sure you don't care that you won't get my business anymore. It is unfortunate that businesses end up failing due to repeated actions such as this. Even if it wasn't on purpose that fact that you just hung up the phone when I called back, just added insult to injury. Everybody has bad days, and you could have just had a horrible day, but look around, life is hard for almost everyone no matter how people appear on the outside we all struggle. Even though you're probably thinking I should go screw myself and get over it, I don't like getting cheated and this is at least something I can do to express my disapproval. read more

Horrible service. So slow. They are super lazy. They don't know shit about customer service they were too busy gossiping. Don't go there.

So disgusting! Wings tasted like they where spoiled . Called and cashier was nice but couldn't do anything about it l. Don't eat here avoid getting sick!!!!! read more

If you like fries that taste like straight up grease and literally crunchy, hot wings that are dry, and ice cubes that have black dots in them, this is the place to go! read more

Oh Wingstop. How disappointing it is that it took 3 phone calls, 2 email complaints and a not positive shout out on social media to finally get a response from 'someone' in your corporate office. And the measly $10 gift card. Not too mention, all those communications took 3 months. Yes. I gave you space considering everything that had happened (the pandemic, dine-in closures, etc.), and as per your social media person requested, but really, 3 MONTHS ? And Yes, I do understand that you're busy. But I don't think you realize nor understand the lack of customer service I had to deal with at your B street location. Your employees don't wear masks or gloves and they're handling FOOD. On my last visit, the (non mask or glove wearing) cashier was arguing, yelling, swearing at a customer and flipping him off. I was in shock at how badly your company was being represented. Its too bad, I really liked your food, but im a little scared to go back, especially if the staff handling my food and money at the same time, are not wearing gloves or masks. Bye! Thx for the $10, Im sure it was a huge ordeal to send it out, AGAIN! Apparently, your customers don't matter, by the poor treatment, and service provided by your staff. read more

Extra honey mustard sauce they gave me one time not too bad for a crappy location with a bunch of pot smokin kids working there!

We had a big order and waited longer than the specified 30 minutes. When we finally got our order we were missing a box of wings and veggies. They also don't answer calls well. read more

Wingstop - Chicken Wings Near Me - Hayward, California

Honestly 100% of the time their wings come out dry, regardless which restaurant i go to. As well as their wait times can be somewhat ridiculous, waiting an additional 30 to 45 mins even though i ordered 30 mins online before i got there. There was a time years ago when wingstop was decent but that time has come and gone. i will never go to any of these establishments again because of the continual disappointment. read more

Over numerous occasions of my visit to this establishment; The staff continues to be rude, unprofessional and they're constantly forgetting orders. Whoever the district manager of this establishment really needs to do an overhaul of staff and the management team. If you haven't read your reviews you should start! Today I placed an online order and my partner tried to pick it up on his way home from work. His order was continuously skipped and when the staff was asked what happened to the order he was told that there was a mistake and that the order was given away. Furthermore that the kitchen is already cleaned and that he can no longer be helped. I understand that they're closing because of holiday hours but my order was placed at 8:40 and was to be completed by 9. I will never return to this Wingstop ever your team is just to much. read more

Wingstop - Chicken Wings Near Me - Hayward, California

0 star if I can. I ordered 30 pieces of classic wings yesterday, 3/4 of them wings and drums the meat inside was rotten, smell so bad and taste d so so bad. Waste almost 40$ for nothing. Be careful guy read more

I tried to order over the phone I was told they'll start making it once I showed up there cause a lot of people ordered and don't pick up their food so I offered to pay over the phone and still not allowed . Not all customers are willing to wait 30 minutes for their food so that's the purpose of paying it to secure the payment . Just so DUMB for that shitty policy . Don't pick up a damn phone if people are not even allowed to place and pay order over the phone! read more

I don't even know how to begin. Just look at the photo and you will see that none of the staff was wearing masks, including the cashier (woman). The one person who had a mask, he put it on his chin, not covering his nose or mouth. I understand that working next to the deep fryers is hot, but masks should still be worn. They have signs to inform the customers to follow COVID-19 protocol, but they themselves are not doing anything. I will not order from this restaurant again. GROSS!!!! read more

Wingstop - Chicken Wings Near Me - Hayward, California

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The first time ordering here I gave them a pass because maybe it was an accident on getting our order wrong but nooo Second time ordering again got the order wrong and then had the nerve to give us dirty celery!! Wet dirt just waving hello at us. To too it off we are missing wings!! Yes I count them. It's not busy they leave you on the phone so now I'm just waiting on my bf to come back with the correct order. I'm annoyed with them and glad I don't have to come face to face with them this go round. He calls before going in and they request the food back good because he is on the way back. He gets there and they tell him they can make half the order over... take this whole bag and make it all over!! What's wrong with these adults working here. Jesus Never again. read more

Great employees but they always seem understaffed. It seems like they're always busy, but they usually only have 2-3 people working, which obviously isn't making it any better. Food is great of course but takes super long to come out, no matter what you order & how many people have ordered. read more

The location of this place is awesome. My family and I love wings, my personal fav is lemon pepper. Parking is fairly easy with a parking structure a few yards around the corner. Down fall is that the staff can be rude, service is slow and every time I go the tables are filthy and needed busing. If you don't care about customer service and you have the time to wait, you'll be fine. read more

Had a pregnancy craving and wanted wings let me say What a sad ass place to get wings my wings were super salty that is all I could taste. The wings also looked so old like they were preheated and than heated again an tossed in seasoning. I will be steering clear of this place. read more