If you're planning on going here make sure you have something to settle your stomach afterwards. My husband and I got 20 boneless wings and by the third wing we already felt disgusting. The flavor was just off and I wouldn't recommend eating here ever. read more

Ordered a mixed wing combo through door dash with lemon pepper wings and plain boneless wings. I ordered and PAID for a side of ranch and honey mustard. They did not give me either. Who wants to eat plain boneless wings because my sauce was not given? I hadnt been to this Wingstop location in a while and I will not order from here again. If you offer sauces to be purchased, it's common sense to make sure the sauces are placed in the order. read more

Sitting here writing my review as I wait for my food. 7/24/2020, 5pm. My meal comes with a drink. Well, the machines broken (nothings available). When I asked the cashier about it, all she said was "we've been having problems with it all day. We do have Dr. Pepper in the cooler if you drink that." Then she started talking to somebody else and never acknowledged me again. I left with a cup of ice. If the drink machine is down, customers should know up front and should not be charged for it. I will never come here again. read more

Bro this place is so gross. No one was wearing a mask or gloves. The girl on the phone was laughing while taking my order and called me by the wrong name on purpose then laughed. I will never come to this location again and neither will my friends or family. read more

Wingstop - Chicken Wings Near Me - Elk Grove, California

If can give a negative star I would. I called to place a carry out order and Darrell started to take the order. After telling him I wanted the 50pc group pack he asked anything else without asking what flavors. I have him the flavors then he asked anything else I said it comes with 2 large sides do you want to know what sides I want he said I KNOW and hung up. I will never go to that location again! If you like rude employees helping you out then that's the place to go. We ended up ordering food somewhere else. read more

The morning cook Charle he gets it done I placed my order 1120am went to jamba juice and to sees candy had to get something for the kids you know the line at sees i was gone 15-16 min came back my spicy q /lrb flats and lemon pepper corn was on point hot fresh ill be back as always another good meal at my favorite stop read more

Has been a while since I've been to a wing stop, and my first time at this location. I order 8 wings; half garlic Parmesan and half Louisiana Rub, with fries and a drink. First and most important the wings. They were s good plump size, more than filling. And the quality of the meat was great, juicy, and well cooked. Sadly the seasonings were off. I've had these flavors before and they have been much more stand out, but both the Parmesan and Louisiana rub wings were light on flavor, yet the breading of the chicken was very heavy. The spice in the breading overwhelmed most other flavors of the meat and sauce. So much so that after a few wings the breading flavor was overbearing and the last four wings weren't that enjoyable. Fries were good, as I said it's been awhile, and I don't get the fries from here much, so I'm not sure what the standard is. The fries were past golden brown and well seasoned. But again the seasoning was very strong, and half way through the pile I was tired of them. They were also quite floppy and soft, a bit too much grease as if they were fries at too low of a temperature for too long. The establishment it's self was clean, quiet, and the staff worked fairly fast. Sadly the food just was disappointing enough that I won't return. read more

Rude staff. Guy was not paying attention to my order at all. at one point I got tired of repeating myself so I stop talking and stared at the guy until he stopped doing everything else but take my order. Over course the order was wrong and had to repeat it back again. He handed my change and cup then nothing... Silence.. No "thank you " no nothing. The food was fast and good so no complaints there. It was as expected just like every other Wingstop. If you want rude pricks this is your spot, if not go to the Wingstop by Belair. Much nicer place for sure read more

i found what looks like a broken plastic hair clip in my fries? what the hell. it's disgusting. read more

Wingstop - Chicken Wings Near Me - Elk Grove, California

Fries are great, service can be worked on and food comes out late because they work on whoever's order was last made not the first one to current customers. read more

Been coming here for about 2 years never any problem. I guess they got new management now they don't answer their phone and you can't order through the app. read more

Unprofessional behavior by supposedly manager Brittany. I have been getting wings there for many years. I realize it takes time to make wings. Service took longer than usual. Previous customers before me had complained about not getting the right order. On my case, they forgot to provide me with my ranch dressings. When I told her that I was missing my dressings she told me to wait a second and not be rude. I wasn't being rude at all I was asking for what I was paid for and not given to me. Sayonara Wingstop at Ell Grove Blvd read more

Got our take order wrong, and of course, there's no phone number listed on Yelp to call them.

Messed up our order, missing half our stuff and gave us some nasty inedible bonless nugget things.

Hi, The employees are rude and the management is awful. I am a door dasher and my first experience with this Laguna location was March 31st (Sunday)and then again yesterday Saturday April 13th 2019. March 31st--I went in and let them know I was here for a delivery and right away the lady( I now know was the manager) told me it was going to be bit -we have time for Door Dash orders. I didn't know what that meant but I sat down and continued to wait...30 minutes later..I got up and asked the manager about my order..oh it is ready we need to bag it up. ok- 40 minutes goes by - now I am angry and seeing red. I go up to the counter and as I stand there - the manager gets a phone call (a complaint- I was eaves dropping). So I start asking the cook/expeditor can you see if my order is ready- he says oh - yeah it is not ready yet...really..48 minutes later as I continue to stand there and now I am getting verbal with the cook and he finally gives me my order. Not a sorry it talk so long, can I get you a drink while you wait, no apologies what so ever. So I just waited almost an hour for food. Now get this - people that came in after me and ordered via phone after my ticket was in the kitchen got their food before me...really??? As I was waiting now I understood what the manager meant by stating that they have time it is a Door Dash..hhmmm - now this tells me after this long wait that they don't give a damn about their door dash customers. hey I am only the driver, there is a customer waiting for their food and if they want to treat their customers this way - that is awful. Poor management and poor policy. April 13th - another 30 minutes--waiting for food and people walking in and picking up food prior to me. I know the ticket was in the kitchen as I seen the cashier go and look at it when I told her I was there. Again very rude cashier and the cook had an attitude as well. This place is awful. So both times I called the Wingstop hotline to complain and both times I still have no call back from corporate. Unreal- is this how ALL Wingstops treat their customers? If so - they are not worth going to.. Don't waist your time whether your a walk in or not -- the wait is horrible and the management is nothing like I have seen before. The owners need to revamp their policies and need to hire new staff. I will continue to call until I get some resolution from either corporate or the owners of the franchise. Something needs to be done. By the Way - maybe they should take some pointers from Elk Grove Florin location - they are respectful, kind, on time, and the place is clean (unlike this one as well). read more

Came in on a busy Monday for wings. Looked like the place was a bit understaffed, but you wouldn't be able to tell with how professional the two employees were. No panic, no excuses, they handled the place as if ten people were working. I was served by Aaron. He greeted me warmly and told me the food would be ready in five minutes. It was less than that, which was very fast considering how busy it was. The soda machine was out of ice, so I let Aaron know and he quickly refilled it while taking orders at the register. The guy is a solid multi-tasker... did everything efficiently and with a smile! Finally, the Sprite was out, which is specifically why I came in (Peach Sprite curiosity lol). I asked Aaron about it and he told me they were out until tomorrow, which was a bit of a bummer but then he came up with a great solution that made me happy. Wow! Not only was the food great but this guy, Aaron, is a phenomenal employee. Went way above and beyond and handled the rush and everything he needed to do like a total pro. Never had the pleasure of being served by him until today. I hope he gets recognized for the incredible job he does. Wingstop and all of Elk Grove is blessed to have this man in our community. read more

This is my first time in my life visiting wing stop. First, the place was nice and clean including the bathroom (this is important for me). You can see the kitchen from outside, I could clearly see the kitchen area wasn't a hell hole. Wings were very delicious, you want wings you go here read more

Well ... no one answered the phone for me to even make an order I called at least 5 times ‍

I continue to give this specific location a chance and they continue to disappoint. Long waits, soggy fries and always mess up my order anytime I order more than a dozen wings. About a month ago I ordered 60 wings to-go and when I got home I only had 40. I contacted them over the phone and they advised me they would write my name down and I could go back anytime for a refund or give me 20 wings at no charge. Today I called over the phone to place my order since they previously told me "anytime". Well apparently there is now a new owner and i can no longer get a refund or the wings I paid for and never got. Sounds like this new owner is going to be just as great as the previous one. I'm definitely done with this place. read more

I use to hate going to this Wingstop. The service use to be horrible, and the wings was always served in a puddle of oil. At some point the management changed at it's been a complete turn around. Ordered some wings for pickup during the covid-19 quarantine, and they were perfect. The best I've ever had at a Wingstop. The lady that took my order and greeted me when I arrived was also perfect. Thank you guys! read more

Horrible customer service, waited for my order for more than an hour. Need to be more organized.

Terrible service, there's a Asian guy with a tattoo on his left arm smoking from a vape pen in the kitchen where the food is being cooked, and young Mexican girl who was also using a vape pen and just standing there drinking her Jamba Juice and barely helping anybody she had to be told by another employee to help out. I ordered my food at 5:49pm and didn't get it until 6:44pm I was told it be done in 15 mins yeah if they were working. Worst experience if I could post this with zero stars I would the one star is only cause I was forced to select one in order to post read more

Oh Wingstop, you have failed me. It took 30 minutes to get our order and they gave me raw... YES RAW CHICKEN. when we sent it back, they didn't apologize and when they remade the order they gave my daughter a "come fetch it" gesture. You can't be serious?? You only have one thing to get right and that's wings. The fries are great though. Yo employees get some class, k? read more

Wingstop - Raw chicken!! - Chicken Wings Near Me - Elk Grove, California

I have been to this location about 3 times and will probably not come back. The customer service I have received and observed in my visits here is just appalling. The last time I visited, I had a lady ahead of me who gave the cashier a $100 bill. The cashier took the money and used the pen to determine whether it was counterfeit or not. She then gave the money back to the guest and said in an accusatory manner, "I can't take that, it's fake." The guest who appeared to be tourist and did not speak English well looked confused and asked for clarification. The cashier then repeated her statement, "That's fake. That's not real. I can't take that." The guest turned to her husband and was speaking in another language, probably trying to figure out what is going on. That husband then asked again what the issue was and another employee came up and said that they used the pen and were unable to authenticate the bill. Once this was explained clearly, he gave her a credit card to finish the transaction. Had the original cashier just politely explained to the guests that this was the situation rather than putting them on blast in such a public place, then this would not have been so awkward for everyone involved. I've been a cashier and the same thing has happened to me. I was trained how to properly handle the situation and not make a scene. I think this cashier definitely needed more training. After all this, I placed my order and I asked for a cup to get some water from their fancy drink dispenser. The same rude cashier told me "We don't have water" and walked away. Once again, if they didn't have any water in their dispenser, I could understand if it was explained to me in a nicer manner. Maybe she could have offered to sell me a bottled water, which I would have gladly bought. But her manner was so off putting and just downright rude. My visits prior to this one were also not very impressive. The wings are swimming in grease, especially the lemon pepper. The employees socialize with each other and are not very professional. The wings and fries are way too salty, even when you ask for no salt on the fries. Suffice it to say, I will patronize other places before I ever come back here again. read more

Wing Stop...where do I begin? Their buffalo wings are divine. My favorites are their original hot and cajun flavors. Love, LOVE, love this business. With that said, I highly recommend NEVER visiting this particular location. WORST. CUSTOMER. SERVICE. EVER. Been here a few times now. Each experience was pretty poor, but the last one was what inspired this review. We tried placing an order by phone first. We wanted to order ten original hot flavored wings because they are super delicious, and five chile-lime and five cajun because we'd never tried those flavors before and wanted to sample them. What we expected: "It sounds like you want to sample our different flavors...we have just the combo!" What we got instead: "NO. You can't order it like that". In fact, that seemed to be the only way she knew how to respond. "NO!" So we thought we'd order using the iPhone app. We ordered twenty original hot buffalo wings and eight cajun (because chile-lime wasn't an option). We walk up to the counter. There were three employees having a personal conversation, right at the counter, and not one of them acknowledged us for a good six minutes. I was actually impressed at the effort and collaboration they demonstrated in this feat. Never before have I witnessed three whole employees ignore a customer while all standing behind the same register. Bravo! Eventually one of them asks us what we want, and we explain we ordered using the app and we added two drinks to the order. They have this awesome soda fountain. It's a shame, really. That it's at this location, that is. So we got our drinks (some delicious orange-coca-cola and vanilla-root beer) and chill at a table while we wait for our order. Our order was estimated to be ready at 5:21 PM, but we started to get suspicious around 5:41 PM when no one had called our name, and the metal shelf upon which ye cooked food is placed became nearly filled to capacity. Could it be our food was placed there, and said register employees, tasked with calling names and handing over said foods, had merely forgotten what to do with their lives? Pretty much. WE ACTUALLY HAD TO STAND IN LINE AGAIN TO ASK FOR OUR FOOD. I know customer service can be a rough gig, but this is probably one of the easiest roles you could land. And we were so much more courteous to them than they were to us. I mean, even if we expressed our displeasure, they could EASILY appease us with a free soda from their fountain from heaven. I wish my customer service job were so easy. You'd think this story would be over. No. It's worse: they gave us NO ranch sauce. Hell hath no fury like this woman with no ranch sauce. So, my fiancé, surely wanting to protect the Wing Stop employees from my wrath, politely asked for some ranch sauce. Because, who the HELL serves wings without ranch sauce. WHO?!?!? The employee at the counter turned to him and said: "It does not come with ranch sauce". Twenty hot wings comes with NO ranch sauce. He looked back at me worried and asked, "Do you want me to get in line again and order you some ranch sauce?" NO. Not even for ranch sauce. There is only so much a person can take. ***DISCLAIMER*** I don't know if Wing Stop wings come with ranch or not. Maybe they don't. Which would be really stupid. But whatever. This particular location is still awful, and I think at a different location they would've been more helpful (you know, to let me know "hey, you gotta ask for the ranch!") and considerate. Or given us ranch for free, given we had to ask for our food TWICE. And under normal, decent human-being circumstances, I would've given them extra money for the ranch GLADLY. Hell, I'm tipping the next awesome Wing Stop employee I encounter handsomely and nominating that person for CEO. Because for working a fast food customer service job at a company that clearly doesn't set the bar high, they DESERVE IT. read more

I always order from here when I'm craving some wangs! I absolutely love the atomic and original hot. I always order my food online and pick up when it's ready. Minus the one star because customer service isn't always good but that doesn't bother me much. Will continue to order from here! read more

WOW. Yesterday, I placed a large catering order for my son's party. The worker up front seemed to be very impatient with me when I asked him if he could have it done by a certain time. Unfortunately, I would not be able to pick it up myself so I asked him if I could have someone else pick it up. The man shortly replied, "Well, you paid for it, then anyone else could pick it up." When my brother came in to do the pick up, they gave him the hardest time ever. BIG inconvenience. When I received my order, none of the workers included the dipping sauces I paid for. The wings that were supposed to be saucy were dry looking. I was just overall disappointed. I have come here other times as well, and the service is extremely slow. They have GOT to start giving accurate time measurements to people. On one occasion they let me know it was going to be 20 mins. I decided to give them 40 minutes. When I arrived, they had not even started my order yet. -______- SIGH. read more

never, ever again! the staff deserve 4 stars and management deserves none! ...btw... you have to buy a soda cup to drink unfiltered water! read more

Wingstop - This has been taped on the counter for MONTHS! I think it's ridiculous that a 'restaurant' would be out of watercups. - Chicken Wings Near Me - Elk Grove, California

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I should stop coming to wingstop. Wingstop is a once in a couple months place to eat. The wings are always dripping with grease but I mean it taste okay. The fries are alright. But their ranch is actually really good. It takes on average 15-20 mins to get your order. I come here only because Buffalo Wild Wings is about 40 mins away from me and wingstop is about 5 The wings don't compare to Buffalo Wild Wings. Also the workers always seem kind of annoyed. read more

Way too expensive and felt sick afterwards. Most of their sauces aren't good, their fries (which are easy to recreate at home with some bbq rub and sugar) are the only thing that is worth getting. I've heard the newly opened Republic in downtown has wings, so I'd rather make the 15 minute drive to get some good wings. read more

Love the food but the SERVICE JUST PLAIN OUT SUCKS. First of all my girlfriend called the wing stop to order our meal ahead of time, which was around 9:15, but they kept her waiting for a good 10 mins. So she and I just decided to go there and we waited 30 mins for my meal and the worst part is we were the only people in the restaurant at the time. When I came up to ask about the order (since 4 customers got their food before us even though we were there first) it was already sitting there waiting to be called out. When I came back and opened the wings they were all dripping with grease and the fries weren't even crunchy anymore. I ordered lemon pepper and garlic parmesan (light on the Parmesan) saying this twice and making sure it's correct. When we get the food of course they drowned the chicken with the Parmesan. Overall, I'll probably still go there because I like the food but their service is probably going to stay the same like it has always been. read more

If the service was good and my food was properly prepared it would receive more stars. It fixed my craving for wings. That's about all this place did. And I'm not excited to return here for dinner or a date. This is a dump with a franchise tag. Train your staff and you will make more money. read more

Never Again !!, last time I felt a little sick after eating here, this week I thought I would try it again, giving them the benefit of doubt, Monday night I spent 6 hours puking my guts out. Staff was happy, however they messed up my order, I ordered two items, only one was in the bag,when the order was ready they kept calling Ted, my name is Paul, I knew it was my order because I was the only customer in the building. I'm sadly disappointed. They do have great photos of Aircraft ! and it was a nice walk to get here. read more

Made an order through Yelp (grub hub) and it said our food would be ready for pick up in 1 hour. Well me and my boyfriend went there to pick up our food and Vanessa told us that this location doesn't do online orders and that our order probably got sent to the Elk Grove Florin location. We double checked our online order and it said that our order was ready for pick up at the Laguna location. So I tried to get Vanessa's attention. She saw me multiple times trying to get her attention but she refused to walk back up to the register to help me. So finally this other guy helped us and we showed him our online order. And he says "oh, we just got your guys' order"... What?! We ordered it an HOUR ago! When we finally got our food, there was barbecue sauce all over the bag and boxes. Everything about this place sucks... read more

I was excited when I heard that this location opened up nearby. Unfortunately, I made the mistake of walking in to place my order instead of calling ahead or ordering online. They make all their wings to order, so if you walk in, the wait could be up to a half hour as they cook and coat your tasty wings. Since this was a new location, there were a few hiccups taking my order, but things got smoothed out and I got my wings and fries home while they were still hot and fresh. The Atomic wings lived up to their name. I had to have a glass of milk nearby to eat these! The Hawaiian wings were OK. The Cajun and BBQ wings were both delicious and I'd get them again. The french fries were very salty, but had a good flavor and were freshly cut. I'll definitely be going back to this Wingstop again, but my biggest tip would be to call ahead and place your order over the phone or via their website. They do have one of those cool new digital freestyle Coke soda fountains that has like a 100+ drink flavor combinations, so that's worth a trip inside so you can push the buttons and make up crazy drinks :) read more

Order from doordash. The boneless wings were the size of quarters, extremely small with hardly any actual meat, reminded me of popcorn chicken. I ordered a 32oz soda ans a 24oz and recieved 2 of the 24oz instead. Very undercooked fries. Next time I will order from a different location, this one is unsatisfactory. read more

Slowwwwwww service. No trash can. It was a slow day and it took 40 min to get my 10pc wings read more

Just shut this place down already. Last time I was at this location they took forever to get my order to me. I just ordered through their text message service and called to confirm their order. The guy who answered immediately put me on hold, came back and said they didn't receive any orders. He asked me for my name and when I told him it was for a text message order, his reply was,"ah shit" and put me on hold. WTF! When he came back on he let me know they no longer have the special I just received in my email this morning and that they wouldn't have it for a couple of months. I have been to more than a few Wingstop locations and have had excellent experiences. I like the food but this location sucks!!! read more

Can we get the cashier some Botox, manners and customer service?? I walk in standing at the cashier and she stares at the tv for another 10 seconds before she acknowledges me and my friend. Then I proceed to make a order while her facial expression looks like she's constipated and pissed off at the same time, so eff it ill just order some fries and get it over with while the order takes 10mins to complete with a empty restaurant. Maybe 10min is realistic but time seems to cease when your pissed I guess. Fries were good as usual thankfully, even with the expensive .79 cents for one small cup of extra sauce. read more

Easily the worst Wingstop in Sacramento/ Elk Grove Co. I visited this restaurant and was more then disappointed. Not only were my chicken wings severely under cooked (PINK), but when I attempted to call and speak with a manager, an employee by the name of Tina was extremely rude and unapologetic. Very smart mouth and inconsiderate towards the customer. This is not the first horrid experience here. Probably best to drive a little further to another Wingstop if you truly value your money... read more