Well i took my parents here for their first wingstop experience. Due to horrible customer service my parents didnt even get a chance to have the food we ordered. Came in at 8:47, by 9:30 they hadn't even started or order yet. Also the workers were rude and confrontational about not having our food ready. We got our money back and left. Oh the kicker was another group came in after us and they got their order first. Close this location, or get a whole new staff because these workers are inept. **UPDATE** The manager at this location contacted me directly and apologized for the lack of service provided and assured me the problem had been resolved. My parents and I returned and were satisfied with services and would now return to this location. read more

First time coming here since they opened. I live down the street. The food looks great taste great! It's fresh and the guys working there were nice and friendly. I ordered online paid in the store and picked up my order about 5 min past the time I was given which was totally fine! read more

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Another place that seems to have turned over new employees. It takes longer to get wings here but it does look like they're trying to get up to speed. The quality of Wingstop is always been good read more

Was waiting for my order and watching them, and the cooks have their rings on their fingers, the girl had long nails she touched her hair with both hands and went finishing making the food they are not wearing gloves while making your food read more

This is location serves the best wings! I completed an online order and upon arrival I had to wait longer than expected. I look behind the counter and there were only two people working. Busting their ass to serve a LINE! I'd like to recognize Angelica and Manny for their service that day because their urgency in their work can not be taught. Angelica was the cook and she did it with perfection. They were evenly seasoned, with a slight crisp & When I took my first bite of the wing... the steam would escape and warm my mouth with so much juicy goodness! I dream about these wings until my next paycheck. Angelica really knows what she's doing! Manny is also another employee who deserves recognition. He was quick to greet me & to communicated my order update. I asked for plates and he successfully communicated this information to Angelica when she handed me my to-go order. I didn't have to ask twice! It's small, but it's the little things that really matter to me. He was quick on his feet and I noticed he would only stop as soon as a customer walked in, like he has eyes behind his head. Thank you Angelica and Manny for your amazing service and team work. They were focus and accurate with their work. & when I said goodbye & thank you they said responded with a genuine smile. Which was the cherry on top of my visit. My anxiety and stress levels were high that day and my trip to wing stop really turned my day around. I really hope this company rewards you for your hard work because you both deserve it. Side note: the facility was very clean. There were "X" marks 6 ft apart and everyone had a mask. read more

Owners need to consider who they hire..went there twice to watch a football game, first time no one there but me, ask if they can turn on the volume to the game,..were not allowed by management,...second time once again I'm the only one eating in,..can you turn up the volume on the game,..sorry no remote..done with this place,.. read more

I placed an online order for 10 piece boneless wings, a large fry and drink. The order confirmation said it would be ready for pickup in 18 minutes so i get there in 20. The girl at the register lets me know that my order was JUST finished moments before i came in, which was very pleasant to hear. As she was tendering my order since you have to pay in store, she forgot my drink order and i had to remind her to give me a cup. When i got home and opened up my order i come to find a regular sized fry and my wings are tiny. I got the mild and they tasted absolutely awful. My other wings, mango habanero were fine though. Both the fries and the wings were not hot, they were rather warm and the fries were honestly going on cold. i wish i checked my order in store. It was not a pleasant experience and i'm not sure when i'll be back next if the service and quality is this same. The other location on El Camino never disappoints but this was my first time ordering from the Carmichael and it a no-go. Out of five stars this place is new, not busy and clean but the food quality is what kills it so it deserves at most a 2.5/5. not even 3. read more

Good wings horrible service, we tried to call in a order and no answer , after calling at least ten times I decided to just go in and order , upon arrival I decided I'd stand at the window and call to see what's going on , I could hear the phone ring I could see the girl up front and the guy in the back just standing there doing nothing, so I walk in and I ask her why she hasn't answered the phone . She said it doesn't work, then she said the service was out , so I asked to talk to the manager. this is were it gets good , as I'm speaking to this "manager" , after I have ordered ,(and it took forever). This blonde girl forget her name , has the nerve to pick up the phone as it's been ringing nonstop and take Down a dam order right in front of me as I wait for my food in the lobby read more

Wings are consistently good, when I order lightly seasoned fries they are actually lightly seasoned. The employees I've dealt with are really nice. Clean area. read more

It's Wingstop. It's never that good and always so damn salty it almost melts my tongue off. I've been to this location a few times and it's always the same. Last time it was about 9pm and I ordered online.. foolishly, I did not check my order until I arrived back at home and discovered they had given me the wrong order altogether. Yay. Think I am done with this spot. read more

I had called to make a order, this was my first time coming to this location! I went to pick up my order after 30 minutes, when I walked in the store, it was was very clean & the workers where nice, especially the worker Manny, he was very understanding he helped up with a question we had! I like this location because of digital soda machine, there is so many drinks to choose from! We had ordered 3 combo's and the wings where good I think the fries where good as well but it needed seasoning! Overall I recommend this location, very nice workers, very helpful and a clean store :) read more

visit wingstop today 7:17 pm # 1283 excellent service and very cheering everyone thank you for making my dinner delicious

Whatever Manager is on duty today 03/17/2019 @6:33pm pst needs to be taught customer service skills she is rude and speaks to customers as if we owe her something no you work for customers and that attitude needs to be changed. Yes customers make mistakes but in some cases empathy goes a long way. I had issues 8 months ago. Just 2 weeks ago they had a entirely different crew and they were outstanding. read more

I go in about midday when I visit the location and see the same employees and they recognize me and greet me by name. Not something they have to do, but its the little things like that, that keep me coming back to this location. read more

I went to this Wingstop after a fun night with my friends and the food was delicious! Justin was so cool and the nicest guy. He helped us a ton and made sure we were all happy with our meal. There was a great variety of wing options to choose from. The music that was playing was really fun too. Overall a good experience and my friends and I will definitely go back soon. read more

My friend and I wanted to get some wings of course. It was already 11pm and they close at midnight so we tried to call in the order as fast as we could. We called twice and no one answered the phone. Figures. So we decided to do an online order. Online system went in, everything was great about that. It wasn't until we actually went to go pick up the food where we had problems. We walked in. Got greeted right away; however, the supervisor (didn't catch her name but she was a bigger woman with brown hair and glasses) was sure to mention (more like yell at us) that they are no longer cooking bone-in wings, only boneless. We said okay bc that information did not effect our prepaid carry out order. Then she continues to yell "AND OUR LOBBY IS CLOSED" like okay??? None of this applies to us since we picking up a to-go order anyways. My friend and I just thought it was weird and rude of her to just assume all this without asking us nicely. A simple "how may I help you today?" would have helped her out better. I also work in customer service. I get things can get stressful/annoying especially when it's closing time and ppl are continuing to come in but that's part of the job. You get paid for that. And all this coming from a shift lead, I would have expected better. All in all, my friend just moved into this area and we will most likely not be back to this Wingstop location. read more

I went to Wingstop last Thursday and ordered lemon pepper wings. I'm very disappointed. There was hardly any seasoning on the wings. They were just fried wings with a pinch of lemon pepper seasoning. I was very disappointed when I bit into the wing and discovered there was hardly any seasoning. This was the first time going to this location. Don't think I will be returning. She read more

This wingstop has Improved dramatically, my fav wingstop again , guess these reviews actually do work

Cashier mumbled and I could barely heard a word he said. I went to the near by grocery store while my food was made. When I came back the same guy was at the register but didn't even look up at me. I said hi but he didnt heard or care. I knew my food has to have been done and was right behind him. He just got a cup and walked over to get a drink. A woman from the back came to the front and greeted me, asked name and got me my order. Very nice. But when I got home and I saw my order was wrong. I should have asked him to repeat everything back to me but I probably wouldn't heard him anyway. read more

This is one of my guilty pleasures ! I love the boneless wings and all the delicious sauce flavors! I also really love the vibe they have at that store ! Everyone is so friendly and always smiling ! Hats off to Mason and John ! Always remember me and are so professional! Way to go guys !! read more

By far one of the worst wing stops I have ever been to. The sad part is I have given them multiple times to redeem themselves because it's conveniently near my job. The staff is rude, argumentative, and unwilling to accept responsibility for their mistakes. On two separate occasions my chicken has been undercooked and raw. How you serve partially cooked chicken is beyond me but, nevertheless, I've had to throw out my food because it wasn't edible. This past visit will be my last. I picked up food on the way home and after driving 20-25 mins home discovered my food was uncooked (I even requested my food be well done to avoid the issue of uncooked food). When I called the store to tell them my food was uncooked they asked that I bring my food back in...that was fair, I thought...the only problem was I just got home. I asked if they could just credit/comp another meal and they requested that I still bring my food in the following day. That's fine and all but I wasn't about to leave food in my car for an entire just just to bring it back to them so they could toss it. To me that's unnecessary, so I tossed my food. Hoping they could save themselves....I called them to check on my credit they claimed they wrote down. They said that there weren't going to issue my credit because they wanted my receipt...I didn't have my receipt...it was tossed with my inedible food. I did however have my order confirmation and completed order status in the app. They still refused to assist. Funny thing is when I called they knew exactly who I was when my order was placed and how much it was... however, the assistant manager, Trisha argued that everything in my order was acceptable. Specifying that she personally was responsible for my order and knew it was good. If that was the case then why would I be complaining? I'm not one to complain or write lengthy reviews but I think that as a service member in the service industry you have a duty to ensure that a customer is satisfied. Moreover arguing with a customer that you are right about food preparation is down right stupid. I am the one consuming the food, Trisha was not. Needless to say I will not be going to this Wingstop anymore. I have informed corporate of the mishap but like most companies for profit I highly doubt there will be any follow through. read more

Just had an unpleasant visit at Wingstop I just find it annoying that people that are already spend $15 on wings and still have to buy individual sauces for $1.60 a piece is Ridiculous I mean I guess Wingstop has to make their money somehow‍ also there are not very clean there I was watching all the workers nobody uses proper protocol when sanitizing and washing their hands properly. The lady at the register with curly blond hair went and took somebody's order and handled cash and then went back and picked up my rolls with her bare hands. Just unprofessional and their wings were drowned it in oil I just don't recommend this place to anyone the one on El Camino is better! read more

Great service and awesome attitudes considering I ordered with ten minutes to close and showed up five minutes after they closed. These guys were cheerful and pleasant despite my last minute order. And of course the wings were perfect and delicious! Great lpcation with great service! Angelina and Andrew where awesome! read more

This is the best Wingstop location in Sac. The wings are just better here. Justin and Angelina are the coolest people on the planet. The dining area is always clean, and they do their best to get your food ready fast. Repeat customer for life! read more

From the start, Manny greeted us w friendliness n great customer serv. Shane was super efficient n communicated respectfully w Manny. This has to be the cleanest n best customer friendly Wingstop to dine in. Being a Sat night, these 2 were fast, friendly n even sang joyously together as they got it done. BEST wingstop in all my visitS to WS. I wish this was my local WS...thx Manny n Shane for being over the top...good times, God bless read more

Great place to enjoy some delicious wings. Staff is very friendly and upbeat. Very clean establishment. I will definitely be back! Great job guys. Keep up the good work. read more

I was very disappointed in the level of customer service. I placed a large order over the Internet, the order was ready on time. However when I got to my party I found we were missing part of the order. I called the restaurant and told them what was missing the girl who answered apologized and told me to come in and they would correct the problem. After working many years in retail I understand how 1 box can be missing from a large order. As I was driving back to the restaurant I received a call from someone else at the restaurant who stated my order was correct and to bring all the food back so they could count it. I said that would be impossible because some of the teenagers started eating them. I was placed on hold until I got to the restaurant and was waited on by the girl who placed me on hold. She told me they counted correctly and there was nothing they would do about my missing food.even though she was not there when my order was prepared. Very poor response. I was very disappointed that they did nothing to make things right. read more

Placed an order tonight. Sampled 3 different kinds of wings. Mild - not enough sauce, I couldn't even tell if is was Mild seasoning Hawaiian - they were ok Lemon Pepper - for the first time having them I like the seasoning As for all three orders. They seemed like they sat on the warming table to long. Not exactly moist and falling off the bone. They haven't been open that long at this location. Let's hope they make some changes!! read more

This is the best wing place ever. The service is great and so is the quality of the food. I ordered boneless wings and the wings were perfectly cooked and also perfectly sauces. Would defiantly recommend my family and friends to come and sit down and eat some wings. read more

Ok so I usually come here all the time and the customer service is usually shit but tonight was a whole new level of lazy. When I walked in, the employees were watching TV not behind the counter at all, laughing and talking. They completely messed up my order, and when I called several times, no one answered probably because they were chatting and couldn't leave their conversation. Not a single customer in their so idk why they couldn't answer? Absolutely ridiculous. read more

Only liked one kind of wings - Garlic Parmesan. The tables are always STICKY! Too cold at the place. Paper roll instead of paper towels, forks are sticky too. read more

Pretty good for a franchise. I've had better wings elsewhere, but this place is still solid. The lemon pepper wings, Parmesan garlic wings, and Cajun rub are all good. Hawaiian is awful. read more

Great location. Esmeralda the night closer has great leadership, she moved swiftly and clean. Love coming to this location

This is the place for chokingly dry, crunchy, over-priced wings. Tried them twice, once right after they opened and again several months later. Won't be back. Customer service was excellent the second time around. read more

The cashier was so sweet and helpful! Young, pretty, African American woman. Food was tasty.

If I didn't have to give them a star to write this review I wouldn't! The service here is absolutely horrible! My boyfriend ordered a 10 piece combo meal. Not only did it take it 45mins to get the order, but three people that ordered after us (mind you they had way bigger orders) got there food before we did. Definitely will NOT be going to this place ever again! read more

I've been to this wing stop a few times since it has opened. I enjoy their Friendly customer service. Food is out in decent time considering how busy it can get. They sauce wings perfectly! read more

Looking through what some people wrote obviously there's going to be times when servers or phones are down, or something isn't working don't get your panties in a bunch over food order online best option. Also listen when they read your order back then you wouldn't be getting wrong orders. Over all great place! Always get my food out on time, everything is always still hot and taste absolutely delicious. Staff is friendly and upbeat and always helpful and patient. My favorite one I've been to so far and the best one I've been to. Keep up the good work !! read more

This wingstop location is the best! The staff is amazing. The food is always fully cooked and the time they say it'll be ready is always on time. By far the best wingstop I've been to. I come here every single week, never been disappointed. read more

This wingstop is my favorite lunch place to go to! The customer service is great and food tastes good. Appreciate them opening up there.