I normally place my order in advance through the app, but I recently got a coupon pack from a John Burroughs fundraiser and couldn't enter it in the app. The cashier was not friendly at all. In the end, I checked the receipt to find the coupon wasn't applied. When I approached her again about it, she offered to add fries instead. I replied that I do not eat fries, that is why I get carrot sticks. She asked if I'd consider adding more wings. Reluctant, I said "Ok, fine". I didn't think I was rude at all. By midnight on Monday, I was very ill and I'll leave out the graphic details of what was likely salmonella exposure. I am finally feeling better after a very bad bout of it. I really hope it wasn't intentionally put on my food... I am an intermittent faster and this was my only meal of the day. 4 days later and I am finally feeling somewhat better. I don't even want to even think about having chicken wings for a long time. read more

Wingstop - Went back to cashier about discount not applied from coupon. Instead of refunding, she pushed for me to take additional items instead. - Chicken Wings Near Me - Burbank, California

I saw a BOGO deal on Chicken Sandwiches, so I figured it would be a great time to try Wingstop for the first time, and placed an online order for pick-up. Online experience was pretty simple and worked well. I received an email that my food would be ready for pick-up in 15 minutes, and planned my route accordingly as I had one other stop. Got to Wingstop location only to find they place completely empty and no signage. There was a note on a door saying "We've Moved to 3rd St. near Orange Grove." Okay, inconveinient, but it's close. I get to that place and no Wingstop. I call, only to be told they are across the street from their old location. GAH! Apparently, the sign in the window was for a UPS STore that used to be there. I saw NOTHING about the Wingstop move. Anyway, the address in the email was correct, so I have to take responsability for not checking before I went to the other spot, but it would have been nice if there was something, ANYTHING that was clear about the move. New location isn't as visible from the street and is in a parking lot that has 1 entrance and 1 exit. Store was clean and service was friendly enough. As for the sandwiches, I liked mine, my wife was not at all a fan, so a 50/50 reaction. It was worth it to try as a BOGO, but it won't be something I'll have to go back to with a million other places that offer chicken sandwiches that are as good or better. But, it's a fair price without the deal at $5.99 each. read more

They have moved to a new location and when you get to the old location, there is nothing about the move on the door at all; thanks to someone that saw me looking stupefied. They told me where the new location is. They have updated the address on the app (but why would you look at that when you've been going to the restaurant for years), but no signage of the change, on the storefront that they vacated, which is still half filled with Wingstop stuff, but no signage. The new location literally has two tables, so don't expect to come here and eat; They definitely downsized and I would not say it's an upgrade, but I'm sure it's cheaper for them. Wings are still good, but this hide & seek seriously needs to be updated ASAP by telling long-term customers that there is a NEW location because we will never look at the address since we've been there many times. read more

The person taking my order was super nice and friendly! The food was so good! It had a good amount of sauce and flavor. The layout is a bit small but there wasn't a lot of people when I went to eat so it was comfortable. read more

I don't know y'all...it's hitting tonight, so much so, that I'm writing this while eating. I still can't give them 5 stars because I have a love hate relationship with their fries. Some locations fry to a nice crisp, while others still do the soggy-ish fries. Meh... But kudos to the staff for my meal, at least! read more

Wingstop - Spicy Korean Q & Garlic Parmesan - Chicken Wings Near Me - Burbank, California

I think Haida manages this location and she does a great job. The inside is clean, less mess ups on my orders the before. Before whenever I ordered here %90 of the time I would know that my order was going to be wrong but this is not the case anymore. Anytime I wanted to change something she has been very accommodating. Satisfied customer here. The Quality albeit not the best food in the world has been consistent which is very helpful. Thanks! read more

So I feel like I owe this place a review. I stepped away from Wingstop for several years since the service was abysmal, specifically at this location. Basic/small orders would take 45-60 minutes on slow afternoons, more often than not, the orders would be missing items, employees were rude or inattentive; just a mess overall and somewhere that wasn't worth the frustration. Fast forward to 2024- I recently moved back to Burbank and I don't know what happened but they seemingly have turned this place around. I've gone here a couple handfuls of times over the past 16-ish months and they've been consistently on point. Food is fresh, orders are correct, orders don't take inordinate amounts of time, and the employees are much more pleasant to work with. I'm not sure if it's new ownership, new management, or staff turnover to get rid of the previous apathetic employees who brought the operation down, but something is definitely working. I don't feel the need to check the order every time, every order I've had is fresh and tastes fantastic- overall the staff is doing a great job and I'm very appreciative of them. I get it- It's a chicken wing/tender QSR so we're not dealing with anything deep or important in the grand scheme of things, but it's always refreshing to be able to work with a good staff and things generally go to plan. Mistakes will happen for sure and that's okay, but it feels like the employees/management are making real effort to improve the experience here. Props to them and I'm grateful that I can spend money here confidently. read more

Love the Lemon Pepper Wings !!! They are the best lemon pepper wings out of all the wing places we have tried. Crispy, delicious, and cooked to perfection. Always great customer service at the Burbank location. The buffalo flavor is also delicious. Fries are good too !!! read more

Wingstop - Fries - Chicken Wings Near Me - Burbank, California

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10/10, cooked and season to perfection got me super bricked. Bless the amazing service of these chefs

At this point it's a Tuesday tradition for my boyfriend and i to grab Wingstop every week. We love munching on some wings and fries at least once a week and there's no better place to satisfy those cravings besides Wingstop. We like to get the 15 boneless 2 flavors (mild & lemon pepper) with large fries and two drinks. This comes out to about $25 altogether. I believe it also comes with two sauce, we like to get the ranch (the best from wingstop) and honey mustard. Side note: i swear they have the best sauce because they're constantly so fresh and delicious. There's a large parking lot here so it's never a hassle whenever we come by. Whoever is on aux here is killing it because the music is always great. Bathrooms are always cleaned. Tables are always clean. I do wish they had trash bins available to the customers. The employees do have to clean up after the customers but it'll probably be easier too if customers can help out in some way. The only thing i would really "complain" about is how the soda machine is always out of certain flavors. It seems like they don't look over what they have available and try to restock some drinks. read more

Wingstop - lemon pepper with mild boneless - Chicken Wings Near Me - Burbank, California

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Hats off to the crew on todays date. 8/9/24. Ordered a 10 pc (6cajun,4lemonpep) and voodoo fries and let me tell you that this whole meal.. was cooked and seasoned to perfection. Thanks guys, whoever is working today, killed it. Damn good!!!! read more

Great service. Love that they told us about a special they were having which got us to pay less for what we originally had ordered. read more

Wingstop - Chicken Wings Near Me - Burbank, California

Food was great the wing were super crunchy just how we like . Dominic is great, has great customer service he deserves a raise.

Went to 2 different wing stop before this location that were literally "out of chicken" lol. I'm glad I came to this location though because it's better than my local wing stop! Staff is super friendly and all on top of orders. Wings were just right, fries were seasoned perfectly. They put enough sauce too, was very impressed. Will definitely be back! read more

Wingstop - Atomic - Chicken Wings Near Me - Burbank, California

Great service,hot food nice environment.easy to order online, they have a lot of options.

Not recommend it, The cashier was talking to me with attitude , The place so loud noise Employees lazy to clean after customers other wise you should ask for it The bone less wings it's chicken strips Maybe the San Fernando blvd restaurant is below zero Even the give our to someone ales by mistake and they never check their orders And the dipping sauces we should pay extra $$ Should I give it another chance But different location ??! read more

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Music is insanely loud Their Apple Pay does not work I told her clearly I wanted bone in She insisted that I said boneless and wouldn't remake my order if I'm 20+$$$$ o expect the customer service to reflect that I worked for Panera bread for several years and that was one of the policy's that even if the customer is 100% wrong that we as a team should try everything to make it right. This is just unacceptable I work hard long hours blue collar worker and this will be my last time coming here read more

Do you really come for service when you go wingstop? It's always the same service... subpar. But the wings are always fresh and tasty I would recommend ordering online before coming so that they're ready when you get there instead of waiting a while. read more

Forgot to post here, but the regional manager really did his best to make things right and refunded my order and gave us a new order for free. No issues with the new order. Thank you! read more

Ordered the 10 pc hot honey rub with sauce. It came relatively fast and the service was ok and the area was fine. Ate my food and several hours later, had BLOODY DIARRHEA. Never coming back read more

My five star review is for the workers here. A switch up happened within the last year or so. Wingstop has always been great quality. But this location specifically. The employees have urgency.They are always happy to serve you. I think there is a female manager in charge on busy nights and she is remarkable. Friendly. Fast. Alert. Wingstop please give acknowledgment where it's due. I love the environment in this location & it is the employees who make that happen. Great job everyone. Also DoorDash orders come fast & always correct. thank you! read more

Closest wing spot in my area they are consistent on there flavors and the wings. No complains just average wings and I think 8 or 10 flavors you can choose from. The habanero has a nice spicy but sweet flavor but will get you the spicy feeling for a while Louisiana rub for me was like lemon pepper but without the garlic and not to much peppers but not bad The original hot is a good spicy level not spicy but a little tingle of spice on your tongue read more

Wingstop - Mango habanero/Louisiana rub n seasoned fries - Chicken Wings Near Me - Burbank, California

This wingstop had the best and fresh wings! Our cashier, Wendy, was so helpful and made our experience the best! The wings, fries, and the drink was delicious! I wish I would've taken a photo but we devoured our food. 4.5/5 read more

I am currently at location having lunch. Food on point. This location has 4 tables. 2 tables taken up by employees. 1 table taken by customer who is waiting for to go order. Leaves only 1 table for done in. I waited 14 minutes for table to be available. Do better. Tell customers who have to go orders to not sit at tables for dine in customers. Also employees should give up tables for CUSTOMERS! read more

this place has its days. sometimes the wings and service come out amazing and other days their service sucks and so do the wings. Most of the time the fries are cold. the lady manager sucks! this man in front of me told her the fries were cold cuz he touched them, she took them to the bak and came back with "new one" and said here and he touched them said these are either the same ones or all your fries are cold, she then said my mistake they are the same ones. LIKE WHAT? how did u not throw them away after he touched them the first time? read more

This is the ABSOLUTE WORST wing-stop in Burbank. I've ordered from here multiple times and every time there's an issue. Which is really disheartening, being that I really just want to eat yummy wings. The staff they hire are rude and uneducated, they have the slightest concern for customer service. I made an order online and called in to ask for extra rub on my wings, not only was that an issue ( they couldn't "modify" online orders, even though the option wasn't available on the website when ordered.) When I received my order which was an 8 piece of wings I received only 6 pieces. this establishment seems to be busy 24/7, they need help. read more

Wingstop - This is what I received when ordering 8 piece wing combo with "extra" rub. - Chicken Wings Near Me - Burbank, California

This location was quite busy so it took over and hr for my wings, Wings were fine overall. I just don't understand why wingstop doesn't give at least one ranch or blue cheese free with the wing only orders especially for the price you are paying for these wings read more

Food was what I expected but the people here are so robotic like. Not one smile. Not one " hello". Not one "we'll be with you shortly" not one "thank you for your patience" no a Acknowledgement whatsoever. Our wait was 25 minutes so I was able to observe the customer service was very poor all the way around. Just a look- start ordering. "Bone in or bone out" "What other flavor" "Blue ranch or cheese" "Fries or veggies" "Name for the order" And your total Very depressing read more

Food was fine but the kid at the counter was on drugs. Got home after picking up my order to realize they had left out 10 wings. As I returned, the same stoned employee mocked me with a grin & laughed, despite the fact that even a delivery service driver was also complaining about missing items. Not sure if his brain was too fried to comprehend the full extent of my order but I definitely won't be returning to this location. read more

I placed an order through the website for delivery and had it error out on me and changed it to carryout. I called to have it corrected but I got a "manager" who said he could cancel it and I would have to reorder it on the site. When I asked for a confirmation # He said I would have to take his word for it and wait 5 days for a refund. Lol... The lack of customer service and attitude from this manager is why this place gets a one star. read more

Food was awesome, friendly service, very clean! Definitely recommend. Keep in mind they do not accept Mastercard.

Came in for a quick pick up on an online order that was past due. REDOING THIS REVIEW SINCE YALL WANT TO TAKE IT DOWN. Nah leave it here. Idk her name so let me post her photo since she wants to act tough and disrespectful to people who simply came in and supported their company that pays their bills! She had an attitude issue no greetings no mannerisms and she was maddogging my fiancé for simply asking for ranch. Excuse me? Just quit your job if you're that miserable. I can recommend a few places Walmart may suit her as security if she wants to be tough to nice customers who simply want a meal not hostility. DO BETTTER AND DONT DELETE MY REVIEW ILL GLADLY KEEP POSTING HOLD UR EMPLOYEES ACCOUNTABLE LOL she charged me for my two ranches but only gave me one with attitude NOT OKAY. read more

Wingstop - LOCATION OF BURBANK RUDE OF EMPLOYEES - Chicken Wings Near Me - Burbank, California

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Finally covid is over and we came to eat some wings at WingStop. I'm not a big fan of this franchise but my husband enjoys the wings when he gets a wing craving going. Again, disappointed. The fries were on point but the wings were so bland I didn't enjoy them at all. Husband was not too happy either but was hungry and didnt feel like going anywhere else. I mean look at the wings. No Lemon Pepper seasoning on the wings at all! read more

Wingstop - No lemon pepper seasoning at all! - Chicken Wings Near Me - Burbank, California

Long wait, cold fries. To have to Wait 20 minutes just to end up with cold soggy fries is frustrating. Inflation and spending $20 for one meal just to receive cold fries. Tired of spending money anywhere just to end up with bad food. read more

Everyone who works here seems like they hate their job lmao. Also the pasty dude with glasses forgot to give me my ranch and tried to charge me for it then told me it's my fault for not checking my bag read more

Very lazy and slow employees, it took me more than half an hour to get my order. And last time they gave wrong order and and wings was cold and not eatable. read more

I love Wingstop, never have had an issue with this location. The wings are always cooked perfectly (I get them extra well done) and they're GOOD! Added plus for their soda machine. I love getting flavored sodas. Sometimes when I come to pick up my order, they seem a little overwhelmed. But nonetheless I love it here and it's my go-to when I'm craving wings. read more

I heard about feathers in the chicken and refused to believe it. We were in the area and decided to stop by this wingstop and there we came across what many have complained about; it was truly gross. I only posted these photos as proof (the rest were even worst) because I'm still pending my refund. Our family loves wings and I don't think we will be able to eat any for a long while. read more

Wingstop - Flats with feathers? - Chicken Wings Near Me - Burbank, California

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look at the size of these wings...how do these even pass quality control? the smallest one isn't even half of an average sized wing. and if you think that was just one, look at the others in the picture. my kids had already eaten more of these wings before i started to eat, but i noticed it immediately. there were at least a third of them like these in a 40 piece meal pack. this is just sad. read more

Wingstop - sauce cup for size comparison - Chicken Wings Near Me - Burbank, California

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1. The verbiage on the receipt states extra well done fries. 2. The attached photo (which is what I received) are not extra well done fries. 3. I sent the fries back upon inspection and what I received back were still not extra well done fries. 4. I come about once every three weeks and I always have to send the fries back every time. 5. The cooks need to be trained on the definition of extra well done fries. 6. To me an extra well done fry is a fry that doesn't wiggle and is crisp not doughy and wiggly. read more

Wingstop - These are NOT extra well done fries. - Chicken Wings Near Me - Burbank, California