I'm going to write this entire review as I sit in the restaurant at 3:25pm on 3/28/21
Restaurant is absolutely not very busy, I have been here during game nights, this is definitely not a busy Sunday afternoon. I'm starting this review at 5 stars and going from there.
1- we opted to sit at the bar. There was ONE LONE COUPLE sitting to our left on this (front) side of the bar. 5 full minutes passed before anyone greeted us for drinks. Not because they are busy, again, as I stated before, but because they (5 employees) were all standing at the far end of the bar talking and laughing cutting it up. One star gone.
At the end of the bar to my right were four or five different servers and a bus boys all standing together complaining about their different tables & what A7 said to her and who wants to swap each other's table at 6 because they are rude, all the while in front of patrons COUNTING TIPS, complaining about wanting to go home and drink. Deduct Another star.
Guy at the end of the bar talking about eating at Bills Grill & getting extremely sick, having to stop his car constantly on the drive home to vomit non stop. While people are EATING, waitresses asking him if he feels better from last night, saying he's just going to go drink water but... still came to work... deduct one HUGE star.
Every single time from here until the end of the review every time I hear "god they asked me to work a double, or what the fuck?!" I'm going to just go ahead and deduct a star, So you can just take this review down to one star already because it comes out of their mouth every 2.5 minutes.
Bartender took our order without writing anything down, surprisingly everything came out as ordered & she didn't miss a beat, kept our drinks full & condiments whenever requested.
The kitchen made a mistake with the food we ordered but our bartender (Amanda again to the rescue) was on it in less than 15 seconds and made it right to get our food out ASAP, so she gains the star she deserves. Never have we had Amanda as our bartender but you can bet when we return we will be sure to verify that she is working.
At the middle of the split in the bars was an employee...? Manager...? A Gentleman in an employee shirt, standing in between the two bars sipping his Miller light straight from the bottle as he tucked it underneath and behind the counter each time out of sight.
But at the same time we had Avery, so her tag said, in her work shirt, name tag & all sitting at the bar drinking her Michelob Ultra with her lunch she's eating. I get it, I've worked in food service, but you don't sit at the bar IN your work shirt with the name tag on, drinking AT the bar. (x2 employees)
Amanda was pulling double duty now while tables that were sat & no one greeted them, came to the bar asking if they had a server & why no one had been around to even take their drink orders, similar to us when we sat down. So she is now tending bar (the entire bar by herself), and now waiting the tables outside of the bar. Where were the employees that were all standing around at the end of the bar complaining about 7A & puking?
Again, not sure if it's even against your rules, policy, what have you, but seeing the employees sitting at the bar in full uniform drinking, never looks good on an establishment. Period.
All in all, the experience this time did not start out pleasant, we had to move to escape the wait staff & vomit discussion, waited a while to be greeted and get drinks, but the only positive was the one lone bartender, taking care of more patrons than anyone else I could count, to include her drinking co-workers too. Give that girl a raise, and seriously have an up training for both your wait staff & store managers as there is a huge disconnect between what does and does not look good for a business. read more