I typically don't write reviews, but I felt compelled to share my recent experience at The Wing Shack, as it left me feeling disrespected and deeply disappointed.
From the moment I sat at the bar, the bartender, Breana, was dismissive and unprofessional. Despite multiple attempts to get her attention--calling her name and raising my hand--she repeatedly ignored me, even making direct eye contact at times without acknowledging me. It wasn't particularly busy, so the lack of attention felt deliberate.
When Breana finally approached me, she didn't offer a drink menu or any sort of warm greeting. Moments later, she gave the women seated next to me a menu without hesitation. I politely asked her why I wasn't offered one, and she still did not respond. I ended up asking the guests beside me if I could look at their menu just to place an order.
Even after that, when I was ready to order, she continued to engage with other patrons and ignored me again until I firmly said, "Excuse me, I'm not done ordering." She eventually took my order and brought my food but was once again unavailable when I needed lids to take the rest of my meal home. I had to physically get up and ask someone else for help. At that point, I couldn't help but think--what if I had just left without paying? She hadn't been attentive to me at all.
When she finally did approach to process my payment--after I had moved to another part of the venue--I left no tip, as I truly felt I had not received any level of service. I even wrote a note on the receipt expressing how I felt. Her reaction was very telling: she appeared visibly upset and spent the remainder of the evening throwing glances our way, rolling her eyes, and clearly speaking about us within earshot. It felt immature and incredibly unprofessional--more like high school behavior than hospitality.
What hurt the most was how excluded and dismissed I felt. As an Afro-Latina woman, I couldn't help but wonder if that had something to do with the way I was treated. I don't like to make assumptions, but being overlooked, ignored, and treated with such indifference is not something anyone should experience--especially in a public setting where hospitality should be a priority.
To their credit, I did speak with the Assistant Manager toward the end of the night, who sincerely apologized on Breana's behalf and even offered a round of drinks. While I appreciated the gesture, it doesn't undo the poor service and how uncomfortable I felt throughout the evening.
This experience left a lasting impression for all the wrong reasons. I had looked forward to enjoying a night out, but instead left feeling disrespected and invisible. I will not be returning to this location, and I sincerely hope management takes steps to ensure all guests are treated with equal respect and care. read more