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    Windsor

    2.0 (1 review)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    2 years ago

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    Stacey's Bridal & Formal Wear - Cute bridal signs

    Stacey's Bridal & Formal Wear

    (80 reviews)

    $$$

    Shout out to Cassidy and Ace for an unexpected experience for a plus size beauty. Messaged online…read moreabout our last minute needs. Cassidy messaged back quickly explaining how to book an appointment but also encouraging us to just come in given the circumstance. When we walked in every crew member acknowledged us and Cassidy introduced herself and are consultant, Ace. My expectation was that they would pull out a few dresses that just might fit, however what they had in sizes up to 30 were several dresses in several colors and several styles to choose from. Although Ace was serving another customer she somehow managed to be mindful and ready to help at any moment. My granddaughter tried on several dresses in several styles and was able to even try on a couple that were too big, which is an unusual thing and totally unexpected. Ace was right there to provide feedback on each dress and help making sure it was on properly and suggestions as to modifications that would help it fit best. Each of the dresses were well made with quality material and excellent sewing. When we left the store I truly was not sure if I was more pleased with the dress or more pleased with the experience that they offered. We left with an amazing ball gown that was priced more than fairly, but a day later I have to say what was most valuable was the incredible experience from the first message received back from Cassidy, to every face acknowledging us when we walked in the door to the abundance of beautiful dresses and gowns to choose from, to being able to try on something a bit too big, and the one-on-one assistance Ace was able to provide us. I think of the experience as unexpected because I did not expect to leave the store with a dress and I did not expect the Queen for a Day experience the team provided. I have two daughters that are too old for prom, and one more grandchild that at this point I'm eagerly awaiting prom so we can return to Stacy's.

    We were really disappointed with our experience here. The associate assigned to us seemed…read morecompletely disinterested and offered no real help or guidance. The only direct question we were asked was, "So are you buying the dress or not?" which felt abrupt and uncomfortable. The store layout didn't help. The lighting is dark and uneven, making it hard to see true colors. There are no mirrors in the dressing rooms, so you have to come out to the main floor -- but there aren't enough mirrors, which means waiting in line just to look at the dress. This caused crowding even though the store wasn't very busy. Prom dress shopping should be exciting. Unfortunately, this experience wasn't.

    Windsor - accessories - Updated May 2026

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