I purchased my dress from Schaffer's in West Des Moines! My saleswoman was great and was so patient while I made my decision. She was well informed and make checkout process so easy. The on site tailor they have there is great, and made sure my dress was perfect! read more

All I can say is WOW! Schaffer's is completely amazing and was the best experience yet. I had gone to another local bridal store before, and felt completely at home the minute I walked into Schaffer's. You are greeted immediately and taken upstairs to get a tour and have you and your loved ones look through and pick out some favorite gowns. I worked with Kimberly, and she was so attentive and thoughtful. I never felt pressured once and she was a seasoned expert. She knew exactly what to add to the gown (straps, belt) and took my feedback and what I liked and adapted throughout the appointment. I felt so supported and beautiful the ENTIRE time. The gown selection was one of the best I have seen, and they had a wide variety of sizes which I appreciated to really see how the gown will look in real life. The dresses are split up by price point, making it very easy to stay within your budget going into it. I cannot wait for my gown to come in! I love that they have in house alterations to ensure your gown looks absolutely perfect once it arrives. read more

Purchased my wedding dress here a few weeks ago. They were very kind and helpful. Great about staying within your budget and size inclusive too! read more

Schaffer's service and selection were above all the best. I would recommend above all. The 11/2/24 wedding was outstanding! read more

Schaffer's Bridal - Thank you Schaffer's!!! 11/2/24 - Bridal Near Me - W Des Moines, Iowa

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I came here with my co-worker for wedding dress shopping for her wedding this May. Jerika was amazing at helping pick out "The Dress"! I would hands down pick this place over many of the other competitors in the area. There is plenty of room for your wedding party or family to view the dress showing comfortably and it's more private than many of the other places in Des Moines. Buy from their "off the rack" selection and get up to 50% off! read more

Schaffer's Bridal - Prom dresses - Bridal Near Me - W Des Moines, Iowa

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I enjoy the personal level of customer service they offer here. When I got married I returned and brought my sister here, the still remembered me. They are quick to accommodate tailoring and they have a variety of dresses in all price ranges and sizes. They even had given me advice on how to ship dresses for a destination wedding I had. It's one of the best places to get your wedding attire in the metro area. read more

we had such an amazing experience with Schaffers!! We loved working with Taylor, Chi the seamstress, and everyone else we met!! what an amazing place read more

I had such a positive experience at Schaffer's, I think I assumed it was going to be incredibly expensive and have a limited range of sizes (I do not fit a sample size) but I was pleasantly surprised by the many different prices points represented in their selection and the wide assortment of sizes to try on. Our sales person was Jeneka and she was great to work with. Very professional, encouraged me to try on additional dresses, and super low pressure. I found the process to be somewhat overwhelming and I appreciated that she had a calmer personality. Jeneka was able to advise me which size to get when I was inbetween sizes and when the dress came and didn't fit initially (and I was freaking out) she kept calm and helped to navigate the alterations process. She was completely right in her advice and when my dress was finished it fit exactly as it should have. I highly recommend Schaffers and their sales and alterations team. read more

After going to a few other shops around Des Moines with a group of friends and family, I ended up saying yes to the dress at Schaffer's! The dresses are gorgeous and there is truly something for everyone and it was fun to try on so many different styles. Ultimately, they had the exact style of dress I was looking for. We got a dress off the rack for half of the price which I have not seen offered at other stores in the metro. We did not expect that but what a steal! Our consultant was funny, sweet, knowledgeable but also casual and not pushy. We had such a notably more positive experience here than other stores we visited. My group kept commenting on what a lovely experience it was for us all! read more

Terrible experience as a first time Bridal shopping. Jennica was rude we had to look for dresses didn't realise we had to thought that's what they did was bring us styles. She was rude and not helpful at all. So disappointed in this. Was told to go here. Won't ever go back nor recommend this place! read more

Now that I have been through the entire Schaffer's experience, I wanted to update my review. My dress was in earlier than I even expected which was a good thing! I was having bridal portraits done 3 months prior to my wedding and they had no problems getting my dress altered in time for those. I had various alterations appointments and they were very helpful in getting the dress to fit just right! After my bridal portraits (which were outside in an apple orchard), I brought my dress back in and had it re-steamed. I loved that they kept the dress for me so that my fiance would not get a sneak peak! The ladies here are great! They were so friendly and even discussed what type of wedding band we should have designed for my ring. Overall, great experience! read more

Worked with Johanna Stover for the last two years with tuxes for prom! She is very kind and helpful and makes the experience one you won't forget! Everything was great and smooth. Thanks Johanna! read more

This place is a full experience for everyone. Kimberly was VERY attentive. She let us have our freedom, but knew the price range of my wedding dress. She worked with my indecisiveness of the style of dress and urged me to try on many different things. She was really good about helping me narrow down my dresses. Kimberly was very personable and remembered all of my guests names, even the one joining remotely. She helped me shimmy into dresses that wouldn't fit over my bum, asked questions, and was just as excited about the dresses I was trying on. I would highly recommend coming to Schaffer's for your bridal experience! You won't regret it! read more

I recently went to Schaffer's with some family to try and find my wedding dress. I have been to Schaffer's twice as a bridesmaid and had good experiences. I have also had friends find their wedding dress there, so I had high hopes. I couldn't believe how disappointing my experience was. When we walked in, the front of the store was SOOO crowded. It took a while for someone to greet us, and then I was handed a postcard to fill out, but was never directed what do you next. I gave them back my card and then waited for 10 minutes. While not totally needed, it would have been nice to be told that they would be with us shortly, or some kind of greeting. We were eventually led back to an area that had 3 chairs. I had four people with me and there was no offer to find another chair. The consultant didn't ask about my wedding or what style I was interested in. Instead, she stood at the room and told us to go pick what we liked. The racks were so crowded and it was very difficult to see the dresses. They weren't in bags and I was surprised at how many had torn lace or beads falling off, etc. I wanted to bring only a few dresses in at a time, and the consultant wanted me to get 8-10, which was far different than my other shopping experience. I am a size 16, so not skinny, but also a L to XL. All the dresses on the floor were too small for me. Some she couldn't even get past my hips which made it nearly impossible to imagine what the dress might actually look like on me. She never offered to find me a similar dress, but would rather just tell me it wasn't going to work and moved onto the next dress. I could tell when I walked in the door that I would not be buying from them. They never asked what I wanted and then started bringing things from the plus sized area that were nothing close to what I wanted. When the consultant finally picked up on my desire to be done, rather than stepping up her game with me, she filled me with lines about how I could get a discount on bridesmaids dresses if I had 5 or more, same with tuxes. If she had bothered to ask me anything she would have known the wedding would be in Minnesota, and we are only having 2 attendants and aren't doing tuxes. I was surprised at how bad the experience was given my past experiences, but I would not consider buying from them, and given my experience, I would be terrified to trust the customer service when it came to alterations. read more

I said I would update once I did the fittings, but I ended up not doing any fittings here for my dress - I was too busy with work to come back to Iowa so my mom brought the dress out to me in California with the intention that I would go for fittings out here. However, Ali did such a great job taking my measurements that the dress actually fit perfectly. It did not need to be taken in or out at all and the hem was the perfect length. I didn't do any optional alterations like a bustle. I felt totally comfortable in the dress on my wedding day and I love the first pictures I've seen of it. I was also so impressed with how it held up throughout the day - even after the ceremony, the reception, and traipsing around town taking pictures for a couple of hours the dress was only slightly brown on the bottom inside (not really visible from the outside) and was not torn or damaged at all. I know Schaffer's didn't manufacture the dress but I still thought it was worth mentioning how happy I was with the quality. I still say Schaffer's is the best place in central Iowa for wedding dress shopping! Ask for Ali :) read more

I had my appointment a few weeks ago at Schaffer's as I was back in town visiting family. I had Kimberly help as my consultant and I couldn't say enough good things about her and my experience!! She asked just enough questions to figure out exactly what I was looking for. I didn't end up getting my dress there, but because of her assistance in helping me figure out what I was looking for, I found my dream dress at the Schaffer's in Scottsdale. Would recommend Schaffer's to every bride! read more

I wanted to update my Schaffer's review now that I have received my dress. It came in exactly on time and just as I imagined. Given I live out of state, I decided to go back and have Schaffer's do all of my alterations over a weekend. They were wonderful about helping me schedule all the alterations/fittings in advance and even finished my dress early. They were great about helping me figure out which alterations to do as well as showing someone I brought with me how to get me back into the dress on the wedding day. read more

This is long and doesn't even include everything because I could write an entire book about how awful our experience was, but then we'd be here all day. So...we unfortunately had the worst experience of the entire wedding process at Schaffer's Bridal. We chose to get our suits for the bridal party from Hal Wilson with H3 Custom Clothing. He works directly out of Schaffer's. We had heard wonderful things about Schaffer's and felt that Hal was very knowledgeable about his suits when we first met with him in January. Sadly, absolutely everything was downhill from there. First of all, he doesn't record details from your meetings and conversations. He never had any recollection about anything we talked about. It was like starting over at every meeting, text, or phone call. Hal broke down the prices for the suit, shirt, and tie when we committed to working with him. When we received the suits, he told us that our payment was ONLY for the suits, which is not what we discussed. The rental shirt and tie would be another $75 and then tailoring on top of that. Hal originally told us that we could have our bridal party choose if they wanted to purchase or rent their suits, which we loved because we knew some already had similar suits and others would want to keep their suit. Upon actually ordering them however, Hal said that the two suits are not the same. Who would want two completely different suits in their bridal party?! We then chose to purchase our suits because the purchased ones looked much nicer. I wanted to embroider my father's tie with a personal touch from me as his gift, so we chose to purchase his tie as well as my fiancé's and rent the rest. Hal said this was no problem. When I went to pick up these ties to get embroidered, Hal said he didn't have them because the ones we picked out were rental only. We had discussed multiple times how I was planning to embroider the tie, and I wanted to buy it for my father's gift. Again, apparently you cannot purchase and rent the same tie (which he told us we could), so we had to pick out all new ties to order. At this point, we were running out of time before the wedding to put in the order, get them personalized, and sent to our bridal party. After much stress, we got ties ordered. Hal had them overnighted so I could get them to the embroidery the next day, as we had previously planned. However, they didn't show up until 3 days later!! I had to make other arrangements to get them delivered and embroidered. I hope to be able to get the embroidery done before the wedding. Shortly after, Hal said our suits would be in that week and would give me a call when they came in. The week passes and no call from Hal. When I called to check, he said he didn't know what happened and that they would be in by Friday, maybe Monday and Tuesday at the very latest. Wednesday comes along....and no call from Hal. I call again to check and he says they should definitely be here by Friday, maybe Monday. Spoiler Alert!!! They didn't come by that date. My family lives out of state as well as a couple members of our bridal party. They made plans for a trip to Des Moines to pick up their suit and get alterations. Unfortunately, Hal screwed up the suits so badly that their trip here was wasted (after already being 2 weeks late coming in!!) and we had to make arrangements to ship them once they arrived. Not only that, but once they got their suits, two groomsmen couldn't even button their pants because they were so small, and another had 4 extra inches on his. When I alerted Hal to the fact that one of our men measured at a 30" waist and Hal ordered a 34," Hal said that was intentional. He said that every suit coat comes with a predetermined pant size. So what's the point in taking their measurements?!? Why the heck would you order pants that are 4" too big or so much smaller they can't even be buttoned?! We did not pay over $300 per suit to be given crappy, ill fitted suits, that were 3 weeks late getting to us. Hal was extremely rude when we confronted him about this and did nothing to try to remedy the situation. We now have to order new pants for several of our groomsmen and ushers. We found the same exact pants online so will be purchasing them in the correct size. Fingers crossed they ship quickly and we can get alterations before the wedding!! I will NEVER recommend H3 Custom Clothing to ANYONE and it makes me nervous to work with Schaffer's for anything either. If Schaffer's knew what was good for them, they'd get Hal out of there ASAP. read more

While I didn't find "THE" dress here, my appointment was beyond awesome. I went on a Friday afternoon so they weren't busy at all. It was nice not feeling rushed. Their selections are beautiful, and I like how they have dresses arranged by price. read more

I absolutely loved working with Meghan. She knew exactly what I wanted (I almost felt like she could read my mind). Highly recommend working with her to find your dream wedding dress! read more

gorgeous dresses and friendly staff. Highly recommended to brides and prom ladies! The designs are incredible.

We were shopping for my daughters wedding gown and bridesmaids dresses. We had a great experience working with Jenica. There were 4 of us with the bride, they were very accommodating. Jenica was so helpful making our experience the very best. I would highly recommend, but make an appointment. read more

I had an extremely poor experience when I was fitted for a bridesmaid dress. I went in to be measured in December and was confused when I was told that I would need a size 12 dress (I'm usually between a size 2 and 4). I questioned the measurements of a size 12 dress and the consultant assured me that this was the size best suited for my body. I figured that the dress designer used European sizes or something and trusted her judgement (she's the expert right?). When the dress arrived in May, I was dismayed to find that it was MASSIVE on me. The chest, armpits, waist, skirt length... not a piece of it fit me correctly. You could easily have fit two of me in it. I went into the shop the next day to see what my options were and was treated.. less than respectfully. I believe the words "I don't know what you want me to tell you." were used. It was too late to order another size before the wedding and they refused to measure me a second time (I wanted to see just how off the first measurements had been). I wasn't able to utilize the in-store seamstress because she wasn't working that day and I was leaving for California the next day (where I currently reside). I left my phone number with the store so that they could call me with potentially more options - I never received a phone call. I ended up bringing the dress to a seamstress in CA and even she made the remark that she could have just made the dress from scratch for all the alterations it needed. I ENDED UP PAYING MORE FOR THE ALTERATIONS THAN I PAID TO PURCHASE THE DRESS IN THE FIRST PLACE. For a shop that sells such high-end products, I would expect the consultants to be FAR more knowledgable about the clothing they sell and be much better trained in fitting/measuring for those products. Their customer service skills could absolutely use some help too. read more

I went to Schaffer's last weekend with all the other bridesmaids, mothers of the bride, and my friend who is getting married. We had an amazing experience there, the store was beautiful, they had an amazing selection and we felt very welcomed. We were greeted promptly in a very friendly manner. All of the consultants we encountered throughout our visit were pleasant and considerate. Our consultant was Margaret, she was a dream to work with. She was extremely helpful, listened to our suggestions and requests, had excellent taste and made wonderful choices based on what we were looking for. Margaret was fun, friendly, and professional, she kept everything light and chatted with us while we waited for the big reveal. At one point the bride got stuck in her dress and it was Margaret to the rescue, she got her out with ease. We were so pleased with our service and the selection that we will be returning to look at even more gowns and requesting Margaret specifically. read more

Ladies if your bridesmaids live out of town, I suggest you have them come in for a fitting rather than call in their measurements. I just received my dress for my BFF's wedding in June and thankfully she had the sense to ship it to me because it arrived Saturday and it is literally 10 SIZES TOO LARGE FOR ME! I know this only because my bridal gown that i just purchased, for my September wedding is 10 sizes smaller than the bridesmaid dress purchased. As a bigger gal, I always ready to pony up a little more for a dress especially in formal wear because the sizing is different. But this is ridiculous, not only did I have to pay extra for this HUGE size but now i have to pay someone to take it in EVERYWHERE for me as it falls to the floor fully zipped. This has happened to me with other formal wear places but never at Schaffer's and to be honest i am very disappointed. I received my first formal dress from Schaffer's when i was five years-old and every formal gown I have ever purchased has come from Schaffer's with the exception of my bridal gown because of scheduling conflicts. read more

First off, I want to start by saying that I did NOT end up going with a dress from Schaffer's, but I wanted to write a review about one of their amazing staff, Meg Z and overall BRIDAL EXPERIENCE at Schaffer's. I had just started my wedding dress shopping, and had only been into it for about a week. By the time I had my appointment at Schaffer's I had been to a few places around town and my appointment prior to Schaffer's was at a 'large local competitor' which was ANYTHING BUT comparable, the appointment went horrible and I left there not even wanting to continue my search--I was that defeated. And then I went to Schaffer's and Meg Z took care of me. What a breath of fresh air!! She instantly renewed my bridal experience by taking her time to LISTEN to me, treat me with respect, and making me feel special. I knew what I was looking for when I walked in and Meg was right on point. She was so professional, upbeat, and helpful during this process. She literally brought me back up from the 'wedding-dress-black-hole' experience I had the day before. The bridal salon is beautiful. Their inventory is stellar. All I would suggest is a few more larger mirrors in the salon so multiple brides having appointments at the same time aren't 'waiting' for a mirror to open up. There is a reason why Schaffer's is one of the top notch places to go in Des Moines for amazing wedding dresses at all different price points. Bravo!! read more

Awesome service and private. My mom and I were in town and decided to try and make an appointment for the same day, they fit us in within two hrs! I liked how the bridal area is upstairs and not down by all the other special occasion dresses. Dresses are sorted out by price in little separate rooms. Sales Associate was suggestive and very helpful :) overall an excellent experience. Best bridal store in town :) read more

Always amazed and inspired by their beautiful window displays, I found myself drawn their to try on dresses for my up-coming wedding day. (I should mention, this review is based on experience about 3 years ago). I wasn't impressed by the designers they had chosen to carry, the service was mediocre (I mean not friendly and pleasant, which I expect from retail related workers) and most prices were totally sky-high. If you like luxury and price isn't a limit---make an appointment for sure. If you have somewhat of a real-life budget I would go elsewhere. read more

I had an awesome experience at Schaffers! I was on a time crunch when ordering my dress. My consultant was amazing and assured me my dress would be in on time, and I would have time for alterations when it did come in! I got my bridal gown, bridesmaid dresses and tuxedos from Schaffers and everything went perfect, it was so nice to have everything in one location. Not only was my consultant amazing to work with, but the alterations manager was the nicest and made sure my dress was perfect and ready to walk down the isle. I had a great experience and would highly recommend Schaffer's to anyone who is getting married! read more

This place has phenomenally bad service. My sister came to try on bridesmaid dresses and was treated very poorly. They did not clip her in, they were rude and my sister left feeling like crap. Maybe the brides get decent service because they drop over $1k, but bridesmaids will be brides and treating people like crap will not get them to return to you when it's their big day. read more

The girl I worked with was not very friendly or upbeat. I walked in and showed her pictures of dresses I liked and right away she said, "we don't have anything like that here....did you find those on Pinterest or something?" She was extremely snobby about it and didn't even seem motivated to sell a dress. I tried on 2 dresses and couldn't deal with her attitude so I left. read more

I recently was in a wedding and we found beautiful bridesmaid dresses that would compliment the bride. I had tried on the floor sample and it fit but was a little snug (size10) the dresses were expensive and they took our measurements at the salon. They ordered the dress nearly 2 sizes to big. When I went in for the fitting they initially told me they would have to rebuild the lace top and add seams. A inch was taken in from mid thigh to waist. All for the added price of $200. I believe they ordered the wrong size and knew they could not reorder. They told me I could get it altered elsewhere if I didn't like the price. After I contacted the manager via e-mail to complain they were able to work with me for a lesser charge but still an added $100. Every bridesmaid had to have massive alterations. European sizing they claim was the culprit. I have heard from others that this is normal for this bridal shop. read more

I would never recommend this place to anyone!!!!! I had the worst experience ever there. The consultant made me cry. I had tried on dresses out of my price range (I didn't know they were out of my price range before trying them on.), and when I asked the consultant for similar dresses at a lower point, she said they didn't have any! I was appalled by her response!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! She wouldn't even pull another dress for me that was below $3000. I am so upset right now all because of this joke bridal salon. She didn't even offer any type of discount after knowing I didn't want to spend that much. It only got one star because it made me post one. read more

The staff is always friendly and welcoming! Love the selection and the helpfulness provided here. I would never go anywhere else for any other formal events and I suggest everyone go for all their bridal/formal needs as well! read more

The customer service was not only cold but also extremely unhelpful. Because I was late to the game on buying my bridesmaids dress (4 months prior to the date) the girls that worked there did not take me seriously, would not answer my questions, flat out refused to let me try on some of the dresses that I wanted to try on, repeatedly told me to go elsewhere, and rolled their eyes when I asked them if I could rush a dress. I ended up finding the dress I needed there but ended up purchasing it at another boutique that was more than willing to rush the dress and get it to me more than a month before the big date! Schaffer's lost a future client (for my own wedding dress) and a large purchase on my John Helm bridesmaid dress. read more

Had an AMAZING experience purchasing my bridal gown at Schaffer's. We made an appointment and I was greeted immediately and taken back to a room. They explained how the gowns were arranged and let my mom and I pick some out while my consultant, Michaela, picked out some as well. i cannot say enough positive things about working with Michaela!!!! She completely respected our price point (and the store is arranged by price point too so there are no surprises) and knew the merchandise incredibly well. In fact, the dress I purchased is one that she picked out for me after seeing what I liked. She was friendly, but not pushy, and knew when to step back and let just my mom and I talk about things for a few minutes. I shopped at several other stores later and the customer service didn't compare! I was very happy that I liked the dress at Schaffer's best and am excited to work with them in the future! read more

I have been twice now and both times the service was impeccable. Their prices may be a little more but the atmosphere and individualized service more than makes up for it! read more

The new Schaffer's in Scottsdale is fabulous! I visited two other Scottsdale bridal shops and was pleased with both. However Shaffer's has a more upscale selection along with a beautiful store and a terrific and friendly staff. Highly highly recommend them! read more

I recently just went to schaffers to check it out didn't really know what style wedding dress I wanted. I just got engage and just wanted info because everything was so new. When I went into schaffers they were busy but made time for me to try couple different styles of wedding dresses. They asked me every detail about my wedding some questions I couldn't answer because again I just got engaged. She even gave me fantastic ideas to do at my wedding that has nothing to do with dresses. She also told me if I got a dress the first time trying I get 20% of cost of my dress. Well her next appointment came in so she said she had time Saturday and would still give me that 20% if came in that day and found one. So I set up an appointment for Saturday which was just awesome to do because I was able to bring my mom my fiancé mom and three out of six bridesmaid. That Saturday it was my birthday and Meghan did awesome job not only did she have ppl pick out dresses for me she ask everyone opinion she asked more questions to me about wedding and then also asked me if I had any plans that day. Told her it was my birthday and she said lets find u a dress on ur birthday then. I'm extremely picky I was waiting for that gem. I tried on several several dresses on and Meghan was always eager to let me try on something different she never gave up and bc of that we ended up finding a beautiful dress that one of my girls found and I only spent 1,000 my price range was higher but it was the gem I was looking for and if not for the consultant Meghan for her patience would never found my dress. So we rang up she help with ordering size. Then also informed me that all my bridesmaid gets 20% the moms get 20% and the men get 20%. Everyone loves discounts but not only that I got $219 in credit from buying my dress to use for belt or veils or etc, and if I got a belt or veil by that day I got extra 10%. I ran out of time bc Her next appointment came in and Meghan let me come in the next Monday to try on different veils and belts. I ended up finding an amazing belt that the consultant picked out. Also Mom found some bridesmaid dresses we like so Meghan had another employee try it on and stand next to me to see we like it. I was able to get 10% off the belt and then use my 219 dollar credit. I never once thought I'd find dress and accessories that soon and for that nice if price. I spent 1200 on a belt and a amazing beautiful dress. They give good discounts and they have excellent customer service. I can't wait to go back and get the bridesmaid dresses that we really like. Thanks Meghan for everything! read more

DO NOT buy your wedding dress here. After having what I thought was a good purchase experience, I called asking for a recommendation for where I could bring the dress to have it cleaned and preserved. The woman I spoke to recommended Noah's Cleaners, who proceeded to RUIN the delicate lace overlay and the bustle hooks. I brought the dress back to Schaffer's with specific requests for them to repair the lace frays, loose buttons, and replace the hooks. I also asked for the dress to be pressed, since I was concerned that the cleaners had shrunk it. I went to pick up today? The ONE piece of lace they "fixed" looked like a high school home ec student basted it...it's lumpy, uneven, and the thread is way too thick. They didn't even touch the rest of the frays OR replace the hooks AND (and this is really the kicker), they actually LENGTHENED the hem rather than pressing it as I specifically requested. In so doing, they ripped through the netting overlay on the dress to resew the lining on, so now where there had been hidden delicate eyes for the bustle buried in the lace, there are three huge ugly loops poking through the holes they made in the netting. I spent over $2000 on this dress, and they managed to make it impossible to feel good about handing this down to my daughter one day. Beyond that, Jennica had the gall to be frustrated with ME that I didn't want them to "fix" it again (like I would EVER leave this dress with them again), and refused to take ownership or responsibility. She even refused to acknowledge the employee who referred me to the dry cleaner, saying they don't make referrals and I should have known better because the dress shouldn't be cleaned. THEN DON'T SEND PEOPLE TO A CLEANER!! Or at least own that ONE of your employees did this and therefore should be held responsible. I should have happy memories surrounding this garment, and should be able to give it to a daughter or friend with joy. Instead, I'm out two grand for something I might as well take to Goodwill. So disgusted with the lack of regard or customer service. Once they get your signature on that contract, say goodbye to any semblance of care or consideration. read more