Spoke to someone regarding a quote and was told I would receive it within 24 hours. I left a…read moremessage to follow-up; however, I have yet to receive a call back or a quote. I ended up finding the item elsewhere. So much for customer service.

Excellent customer service. My wedding was in Reno, NV. and…read moreI found out that I didn't have any table runners and chair covers for my reception and was getting no help from my wedding coordinator in Reno. My wedding coordinator gave me this horible news on a Sunday, 6 days before my wedding. By the way, it was not an ordinary Sunday, but mothers day Sunday. In a panic (and in tears) I called and emailed Beyond Elegance and several other companies for assistance, pleading my situation, hoping that someone to help me. Diana B. from Beyond Elegance is the only company that responded via email THAT DAY, even if they were closed for mothers day, and was willing to provide me with what I needed, rush order, in time for my wedding. The customer service offered and professionalism was above and beyond what any bride could ever expect. I highly recommend this company and suggest you give them more lead time than I did for even better service.

First purchase and it was simple to order and end result was a hit! After seeing a personalized…read moreribbon at a grand opening ceremony, I had to do the same for our own event. Normal wait time is @10 days but Kimberly was so gracious in helping process the order sooner. Communication was on point even up to the tracking when order shipped. Thank you for helping us and as you can see, the ribbon looks awesome!

This was the second time I used Golden Openings and it was still disappointing. We ordered a batch…read moreof hard hats back in September and I needed a few more for another event that just occurred this month. The communication was very prompt and friendly; however, the hats I received had a different color logo. I was told they did not have the approved color that our trade marked logo utilizes, but was not told that up front for either order. They were very understanding and prompt and offered to send reprinted logo stickers to apply myself; however, would be at my expense for expedited shipping. This would not have been so bothersome had I not already experienced this type of service the first time around, which I had considered a one-off. The staff is so friendly, but when working with multi-million dollar capital projects and donors there isn't room for anything but perfection.

Piece of shit hole in the wall bartenders with zero manners! Zero customers and crappy food!read more

I've been to most of the karaoke bars in town and this is one of the worst. The staff and clientele…read moreare cliquey and unwelcoming toward new folks. People don't pay attention to the people singing unless they're a "regular" and then even barely. There are a lot of better places to sing at in town.

Terrible service. The owner is completely rude to the customers and believes he is superior to the…read morecustomer. Alot of the items you order wont actually be at the event he puts what he wants out there. Tacky style. I wouldn't recommend any couple getting married let this over-priced mess touch anything at your wedding or reception.

He was very rude & told me I needed to consider taking out a loan to pay for the decor at my…read morewedding. I have a $3,000 budget for decor & he told me brides at my venue spend at least $8,000. I will save my money and take a nice honeymoon! I highly recommend Big 10 Rentals instead. Much nicer & will work with your budget.

White Willow Events truly made our wedding day more magical and perfect then we ever dreamed it…read morecould be! I was able to work with Molly Farrell as my planner and she CRUSHED it! Molly is so good at her job and I really didn't have any worries on my wedding day. She made my day a dream. The whole team is absolutely fantastic to work with. Unfortunately, we had a crazy time planning the wedding during COVID-19, but working with White Willow saved my day. I cannot thank them enough for all that they did to help us make it the best day ever!

My overall experience when dealing with white willow was disappointing and unsatisfactory. For…read morecouples with large wedding budgets, I am sure white willow events does a sufficient job. For couples with a smaller budget, I would strongly recommend talking to a different decorators/planners. Since I was paying for the entire wedding out of my own pocket without help from either of our parents, I would say I had a much smaller budget that other brides who hire white willow. When looking back through the emails and reflecting on my wedding day, I feel like I was never made a priority because of my smaller wedding budget. In the days prior to my wedding, I felt that my opinion and concerns became looked over or "pushed under the rug". Taylor's responses to my emails were very curt and short. I tried to set up a meeting to discuss my concerns in the week prior to my wedding, and she said she was too busy. Being told that she was "too busy" in the week prior to the wedding showed that I was not a priority to her. To conclude it all, there was extensive confusion about the tear down of the venue afterwards. Some of her staff was incredibly rude to the wedding party, who was only trying to help because there was no one in the wedding party knew we did not need to tear down the decorations (would have been nice to have that meeting the week prior to discuss details like this...). My sister-in-law found one of the white willow workers throwing decorations we had provided into the trash and then pouring the water and wax over them from floating candles.