I love to shop here. Kerri, the manager, us just amazing and the staff is very helpful

I've never felt the need to leave any place a yelp review until today. Good stuff for special occasions and vacations but wow I really don't think you have to have any experience to be a manager here. I bought a dress from Stephanie (she told me her name was sarah but another employee called her Stephanie) and made sure I'd be able to return it in case it wasn't the one I chose to wear for a wedding I had to attend. Stephanie told me I had the usual 14 days to return it, so I bought the dress. I came back yesterday within the time frame to return the dress and she said it was not returnable due to it being a special occasion item. I told her that whoever sold me the dress reassured me that I'd be able to return it or I would have never bought it in the first place. She responds "I sold you the dress and I would have never said you could return it". So anyway I drop that and try to return 2 other dresses that I didn't have the receipt for(my fault). I asked if I go home and find the receipt can I return them? Stephanie said yes you can come back with the receipt and return for your money back... I come back today to return the 2 dresses WITH THE RECEIPT and the employee helping me(different girl) says, "I'm sorry you can't return sale items". I looked at her in disbelief and asked if I can see a manager because I was told just yesterday that I'd be able to return it. Sure enough the "manager" turned out to be Stephanie and she yet again was ZERO help. All she had to say for herself was "I didn't look at the tags to see that they were sale items, you can't return sale items". We had discussed yesterday about the items being on sale so her excuse is honestly invalid. And she expects me to believe she hadn't told me the first dress was also returnable? Seriously a joke. If you have multiple return policies then you should probably pay attention to what item you're giving return policy information on, ESPECIALLY as a manager. Complete waste of my time 2 days in a row. The only reason I'm giving this place 3 stars is because of the clothing selection + the rest of the employees here have always been nice. I won't be returning to shop here, and if you decide to shop at this location please be 100% sure you want that item, because even if the manager says it can be returned, it probably can't be. read more

terrible service. the manager, Alexia, never told me that an item was final sale and refuses to give me a refund on something i bought less than an hour ago. I would've understood if i was told that the item was final sale but she didn't tell me anything. The store policy states i could return and get a refund within 14 days, and the receipt has nothing about a refund. read more

Myra is freaking awesome! I came in wanting to return a web exclusive order, and then order the same product in a different size. I was able to get free shipping if I ordered in store but there was a little issue with the internet. It took a while to figure out how to get the free shipping and putting the order through because of the internet. The entire time Myra was so patient and so nice. I was expecting her to get a little annoyed with me because I would have myself (annoyed at myself) for wanting that damn free shipping lol. Thank you Myra!!!!!! read more

+1 star for the cute clothes. Called the store and asked if they can look up an item for me that I've seen online. The lady on the phone tells me that there's an "find in stores" option on the page. So I hung up and checked (pretty sure I would have seen it the first time). I checked again, and as the first time, didn't see that option so I called back again. The same lady answered the phone and when I told her I couldn't find where it said to find in stores, she acted as if her life was gonna end and gave me the hella attitude. Employee: There's an option on every clothing item that you click on to see if we have it in stores : Well I checked again and I didn't see it Employee: Do you have the style number? : Yes Employee: K (LITERALLY SHE JUST SAID 'K') *Gives style number* ...a second after Employee: We don't carry that item at my store, ok bye, have a good day *Quickly hangs up* I don't think it was that hard to search up an item the first time if it only took you a second.. Unless she didn't even check, which I'm sure of. read more

New manager here is awesome!!! Something with a K, (Kiri? Kyri?). She's always hard at work but still finds time to stop and give me tips! She's adorable! The customer service at this place is perfect! A+++!!! read more

I normally do not do reviews on here but today's experience at this location was absolutely horrible. Everyone was rude no one asked if I needed help. upon approaching the store not one employee welcomed me and it's like I wasn't even present. There were two young ladies in back do not know there names but they were working the fitting room they were providing okay service . I love the store and the clothing but management was horrible. I would also ask them questions about certain dresses and they would just short talk and turn around and proceed to what they were doing. RUDE! I rather shop online then to ever go here again! read more

I decided to peep in here in hopes of finding a dress. It was pretty busy but this young man(w/blue hair) still found the time to help me pick out the perfect dress! He searched high and low for the size I needed too Amazing experience :) Super happy! will be coming back read more

Best place to find a formal dress, and even better if you have Fernanda helping you! I just had a baby less than 2 mos ago and was struggling to find anything the day before, but I went in this store and Fernanda helped me find not only one but two dresses to take home! She helped zipper me and find shoes to try on and just made it so much easier. To put the cherry on top both dresses and jewelry were just under $100, so I highly recommend this place...thank you so much Fernanda for your help!! read more

This store is my secret ADDICTION! I'm here every Friday night , sometimes twice a week and I'm never, ever disappointed!! I find so many great sales and I always leave such a satisfied customer! The staff is always so friendly and helpful they all pretty much know me here. My two standouts in terms of customer service , friendliness , and always helpful have got to be Kyri and Danielle! Those ladies are ON IT in terms of help and professionalism. I can guarantee when either of those ladies are working my Windsor shopping experience will be elevated to a 5 star experience ! I'd like to personally thank them here on Yelp for their excellence in service !! I'd also like to say that this store is the best Windsor that I've been too and I've been to a lot ! I will see you all on Fridays and I look forward to it all week! read more

Came in here looking for a graduation dress . My first visit I bought a blue midi bodycon dress however it turned out to be see through :(( so i came back to exchange it . The manger , I believe Leticia was soooo nice and welcoming. She saw me shopping and quickly asked if I was doing ok , and made sure I got a fitting room right away . She was so sweet and even complimented me :) made it so much more comfortable walking out of the dressing room while trying on a dress to show my bf . Sometimes I can be a little awkward but she was sooo nice that I felt confident trying on my new dress. She also helped me with my exchange and she made sure I was able to return my old dress with no probs. Great lady! Hope to see her again when I come back read more

Not much of a selection. Very small store in oakridge mall. Found 1 shirt i liked. Everything else here is overpriced and way too dressy for a casual look. read more

It says they open at 10 which is a lie. I came to the mall just to buy something from this store! I wanted to get in & out of the mall quickly so I arrived right at 10 when it says they open. I'm waiting & now at 10:16 they are saying they won't open for another 30 min! So basically I came to the mall an hr early for nothing. read more

This staff was nice, helpful, and friendly with my wife when we went into the store. I love how all these low-star reviews seem to be from gals who weren't treated like royalty when they walk into a store. It was busy when we went in, but the staff still helped and were very quick to assist everyone. It's not a big store, so I'm sure it can get crowded, but if you go in understanding the world isn't against you and you're not the only one in the store, you'll be fine. My wife found everything she needed, the gals helped her find some extra accessories, and we left happy. Chill out, princesses. You're not going to get 1-on-1 help at every store. If you want that, go to a car dealership. You're waiting a few minutes to buy a shirt. Relax. read more

Thank you so much Gaby for helping me to look for 1 last dress they have in stock, I really appreciate. Good customer service

Well don't go to this location unless you want BRANDA/BRENDA to ruin your day! Horrible attitude!! I asked for small size short cause the medium was too big for me, she checked on the computer and told me that they do, I ask her if she can bring it to the fitting room as I was trying some other cloths. She said yes. . . I waited for a good 15 min and she didn't show so I walked out only to find her stand in the middle of the store staring at people. I said I was waiting for the shorts and she replied oh we don't have it. what a freaking moron. What happen to good customer service? Finishing what they stated? How can she forget to come and tell me she could find it!!??? What made it even worst is she isn't even sorry that I was mad. Very shorted staffed store with worst customer service!!!! read more

I just wanted to take some time to really recognize Cecilia Diaz for all her help when I was in store this past week! I was looking for a dress to celebrate my 21st birthday this weekend and because of her I was able to find just the right dress! She helped by providing feedback and bringing me options to try out and I can't explain how much it was appreciated! This girl deserves a raise for her willingness to help her customers! Thank you Cecilia, your work doesn't go unnoticed! read more

On Tuesday I went in to look for a dress for a wedding I was attending the following day. The store has so many different items, different colors and styles. My experience got 100 times easier because Mala, I believe the supervisor/manager, approached me and asked me if I needed help. I told her I'm looking for a dress and that I have picked some out but I'm not sure. She immediately went around looking to find me different dresses. She was so friendly, and amazing. I ended up picking one of the dresses she had picked for me. Their jewelries are stuff I have been looking around for! The prices are very affordable! Mala made this store my number one place for dress shopping. Amanda the cashier was awesome too! read more

The employees are really helpful! One employee named Winona helped me pick out a dress for a party and told me where to get tube tops! And I bought seven of them!!! Really helpful I totally recommend read more

I came here the day before New Year's Eve trying to last minute find a dress. I had 2 dresses that I had to find in my size. Winona was awesome! I asked for my size and got them within 5 minutes. She was friendly, helpful and timely! Thank you!!!!! read more

Absolutely love this place! I met the sweetest cashier there named Christal. She was so patient and helpful. When it was my prom day and I was picking up some last minute necessities, Christal was such help read more

Just went here today. I brought a handful of dresses to the dressing room and explained to one of the staff that since the limit was 6, I'd leave 2 dresses on the rack and come out for the other 2. It didn't seem like a big deal at all and she even showed me where to leave the dresses. When I came out, the dresses had been put back. I asked one of the young girls (ELLIE with braces) what had happened to them. She chuckled and said she had put them away. I asked her why since there was a huge wait for the dressing room and I could not go back and find the dresses. She rudely dismissed me "you didn't ask me and lose the attitude". To be quite frank, I didn't care as much about the dresses as I did of the poor customer service I had received. The manager came over and asked what had happened. The girl once again stated "I told her to lose the attitude" without any remorse. Overall, although the clothes are okay here, the customer service is disgusting. I would not recommend this place read more

First time coming into this store, and wow... I have never been treated so Inappropriate, especially coming from a so called "store manager" I believe she called herself Ciara, it's a shame to have a new store that just recently open, but by the looks of customers service they are providing, does NOT look promising for their future business, loosing customers, before gaining them.. By reading these other reviews, I guess I'm not the only one who has had a bad experience at Windsor store. The corporate should really look into the store manager at the Oakridge mall, that they have running the Windsor store. I could not even get a smile from the store manager, awful experience.. will definitely be letting others know about the inappropriate and unprofessional behavior, I received from Windsor, located at the Oakridge mall, unsatisfying customer service. read more

I will definitely be coming back I spent a lot of money today because one in particular Girl Named Destiny really took her time and helped me find a really pretty dress for me and my daughter that we needed for my family reunion I'm so happy she helped me her customer service was amazing she was very young and very pretty my daughter connected so well with her they almost have the same style and she found her dress right away I went to the Great Mall Windsor and their store customer service is nothing compared to Oakridge!!!!!! I'm gonna tell all my family and friends to go there for their dresses our family reunion!!! I'm so happy I went there! read more

Found my prom dress and completely fell in love. When I tried on the dress, they only had one size which was a medium. Crystal who helped me was so completely nice, special ordered me the dress in my size all the way from Los Angeles. And throughout the week she called and kept me posted on where the dress was and when it would get here. Super cute clothes and super nice people! read more

I came in couple weeks ago and forgot to write a review how great my service was. I was shopping for a upcoming trip to Cabo and decided to come to this store for a few dresses and tops. Annabelle greeted me as soon as I came in and she helped me out what I was looking for so I told her my trip is a week long and am looking for some night out dresses and looking for a few outfits in the day as well. She helped me right away finding some dresses, bodysuits, and some shoes as well. I was stunned how well she helped me out and had an excellent customer service from her. I just want to give her a shout out for helping me shop last minute and will be coming back soon. I walked out that day with five dresses, a two piece dress, three body suits, two tops, a pair of jeans, and some heels and jewelry as well and spent only $300 or more which is not bad. Thank you soo much Annabelle! read more

OMG! This is my new favorite store. They recently opened at Greatmall and I bought like 7 clothes. I really liked the their clothing style :) read more

I was in here February 20th at 3:30pm about to buy a dress. I set it down momentarily and it was taken away from me. The associate was very rude, with an attitude and was correcting me on how to speak! As soon as she picked up the dress from me when went to the other associate that was on the register and began to talk badly about me infront of other costumers. I confronted her because as a costumer I do not expect to be treated that way. She continually said that she wasn't my servant and she wasn't going to clean up after my mess. My intentions were not to leave a mess, I was going to buy the dress before I began to be harassed. Both of the associates embarrassed me and I felt very humiliated and that's not anyway to treat a costumer. She was being racist towards me and I demand an apology. I was a loyal costumer to Windsor but don't plan to go there ever again. I've never gotten "good" costumer service there no one has ever approached me. I have worked retail in the past so I know how it goes. My managers always trained me to be respectful to costumers and even if they left a mess, MY job was to keep there store in the best conditions. Very disappointed. Something needs to be done about this read more

Went here to look at prom dresses with a friend and had a horrible experience. The lady who "helped" us was beyond rude. I didn't get her name, but in no way does she deserve her job here. My friend tried on a dress and came out of the fitting room to show me. We both loved it, but the lady working there had other opinions. She responded by saying "I hate that dress on you, with your skin tone and everything, it just doesn't look pretty". Her response was completely unwelcomed and irrelevant. We never asked for her opinion on the dress, let alone a rude one like that. My friend and I just stared in awe at one another at how incredibly rude someone could be. Aside from this incident, I witnessed the employee loudly/obnoxiously complaining about the work she was doing in front of customers. This lady needs to learn how to keep her big mouth shut if she ever expects to get any business here. Needless to say, I'm never coming here again. read more