I had Window Works install all new windows for me in Sept of 2013. My wife and I like the window quality especially when factoring in the price. However the install was a bit of a mess. They used window and bath caulk that is not paintable and did not install the sliding door correctly (casing was not on right and non-slider kept moving). I was just about to start pulling off the trim myself when I decided to call their service department. They have been great. They are taking care of the problem and will be replacing all of the non-paintable trim. They have already fixed the sliding door. I should have called them sooner to come take a look. Once their work is complete I will be maxing out their rating. I have a feeling they are trying to turn around their image. read more

I had the WORSE experience with window works. My issue with them started 7 months ago. To make a long story short they messed up 7 different times with the paper work. The rep. Came to my home 6 different times. So each time I had to be available because they could not get the paperwork right. At this point the work I first asked for is still incomplete. Today I received a call from TOM RICE he called me to tell me that Window Works is not a non profit organization. They profit from there work and if I did not pay my balance "other" actions would be taken. That blew my mind. On the contract the balance is done on completion of the job. I felt threaten and how dare he says that when his company totally messed this up. They are rude and I will never recommend them to anyone. read more

Had an appointment for estimate to install windows, Two persons came my home to look at. Presentation was really nice. While 1 person was explaining all details to me another person(Rob) was taking our pictures without my permission which is illegal. Please beware of these people. I am extremely upset and not happy at all for them to carry such activities. You can decide if you want such people to let them work for you or not. read more

I wouldnt even give this company 1 star unfortuantely this is not an option. Stay as far away from this company as possible. Im sure someone will delete this email so it is not on the company website, but dont worry it will be posted everywhere! You might as well take your money and throw it down the toliet bowl because they provide a horrible product (definately not one that is presented), bad customer service, installation terrible (especially if you want to spend hours fixing their problems yourself). You;ll regret spending all this money. Read the reviews- I regret not doing this prior to signing a contract. We had 3 -40 year old wood rotting windows replaced that still looked better than the product we just had installed 1. Customer service is terrible!!!!!! Call after call, I was told that we have your information we will get back to you. No calls. Have to call to hound to talk to someone. No one is helpful. 2. Product! They show you this great product during your appointment, but when it arrives there are multiple problems with the product. I couldve done a better job manufacturing the product myself. again you call and complain and it seems as no one cares. The day the windows were installed I had mesh coming apart, scratches, window latches broken, the latches are cheap and hard to open and close the windows (not smooth how you would expect with new windows)...ect the list goes on and on and who the hell knows when it will be replaced. 4. Trim painting. We paid extra $ to have our windows/trim painted. No one called to schedule an appointment so our windows look horrible, I was told that 2 days someone was going to call to schedule an appointment... still waiting. 3 Installation.. I dont even know where to start. They come in and out of your house without wearing shoe covering so your spent 2 hours after they leaving vacuuming and moping the floor. It felt as if they rushed through the instillation process just to be done and go home. The finished product was messy and not professionally done. I dont know where they found these people. Damaged all of our dry wall around the windows after walls receiving fresh paint. I wish I had pictures I could post. Again my husband is going to spend money and his weekend caulking windows and fixing walls from the damage they did. PLEASE DONT USE ANOTHER COMPANY. YOU'LL REGRET IT. read more

We had a nice salesperson who sold us a beautiful bow window, but now, 8 months later, our bow window is leaking profusely in our living room. We never had water before the installation of the window. We called WindowWorks, they had two different people come out from the company who basically told us, put a towel down at the base of the window and it will be ok. They were nonchalant with the whole situation, did not take responsibility for the major water issue we are having, and then told us there are numerous people with the same issue we are seeing. Obviously, if it is not an isolated issue the company needs to fix either the product, the installation, or both, but most importantly they need to fix their customer service and response to problems with their products. read more

Salesman from window works came out , measured windows . Told us about low e , argon gas . Very informative . He showed us the vinyl they use in a vial versus the competitor vinyl . He came out with a heat lamp test showing heat loss from there window versus competitor & clear glass. He brought a demonstration window . The 90 minutes stated meeting turned out to be 2 1/2 hours. I did tell him very early that we were seeking other estimates and a decision will be made in about 2 weeks. He crunched the numbers and came up with $72000.57 but there is no finance charges if we pay total sum in one year. I said thanks , we will get other estimates and get back to you. He then started crunching more numbers on his calculator and lowered the price to $54428.00 , once again I said thanks . I now thought he was going to pack it up and call it a day. He then presented us with this BOGO certificate (Buy One Get One ) ...He lowered price to $36357.00 . He wanted us to sign a contract now and said he could go to $34000.00 but this offer was only good today. He finally realized we where not buying his sales pitch and left. Think about it , he started at 72K . Lowered estimate by 38K to 34K . A week later a women called from window works wanting to send project manager for a 20 minutes meeting to evaluate our window replacement and reevaluate our estimate. He was in the area . We declined the meeting but told her to e-mail new estimate . We never received estimate.. The other estimates where significantly lower . We just signed a contract for $24945 . We saved a good chunk of change . My advice is get several estimates and read YELP .. I will review the window contractor we hired after windows installed in 6 to 8 weeks. A week read more

My dismay with the company all comes down to our salesman. I simply showed him a picture of the exterior door I wanted from a different company's catalog and he told me he would be able to get what I wanted. I didn't even see a catalog of his or anything. On the day of install, (2 months later) I saw the door being placed on and it was the WRONG door. Completely wrong color and style (it's a nice door but completely off from what I ordered). I did however, like the workmanship of my installer and he assured me it would be an easy fix if I wanted a different style but same color (which I could deal with). I called my salesman who had left two months ago.. and multiple people told me that there was nothing they could do since I had signed off on it... How am I supposed to know what the model number on my form means without a catalog? Isn't that my salesman's job? I finally got a call from Letha from WindowWorks - super helpful and understanding of the situation. She sent out the sales manager Rob - very nice and accommodating. However, it turns out, I would not be able to receive the door I really wanted because only specific doors fit in that frame. I was overall disappointed. There was nothing I liked or even anything close to the one I wanted so they had agreed to give me a small compensation for me keeping the original door. Overall, it was a stressful and disappointing process and I'm still left with a door I never wanted just because it was one mans fault :( My advice would be to check EVERYTHING. read more

Firstable, their salesmen spend 3!!!! hours out of your time presenting how great they are, and how bad everybody else in the market. Most of the time the salesman was just badmouthing about the other competitors. VERY BAD business strategy. Not to mention, that he emphasized how "small job" is to have couple of windows replaced. Go and shop around for more ethical and more professional window company, rather than Windoworks, or windowerks, or whatever, www.mywindowworks.com read more

I cannot in good conscience give any stars but yelp requires something. If you are planning of doing business with Window Works, I would say run the other way. After a several hour hard sell, we put down a nearly $8,000 deposit on the spot to have every window and two sliding doors replaced in our townhome to the tune of over $23,000. That was March 31, 2014. In short, it took WW six weeks alone to put in a request to our management company, after which we encountered several delays for various reasons, none of them at our end. I went so far as to write a letter to the company's president in late-August (at the 22 week delay mark). Of course, no response from corporate - too busy spending all their money on commercials I guess. When WW eventually showed up to install our windows in September (only subsequent to a 'review' on the BBB website), a transom was missing (which they never ordered), a cracked pane of glass was installed in the garage, and several windows had the wrong color hardware. Every single solitary window in the house began whistling almost immediately after installation at the slightest wind, which I recorded and e-mailed it to the company. As of late October, every window had to have the "bulb" or weather stripping replaced (wrong size installed by manufacturer) with the manufacturer's pre-drilled holes filled with caulk. So, in the end from signing to completion - almost 6 months and uncountable emails and phone calls. read more

If I could give negative stars for this company I definitely would!! If you are in the market for windows, please do NOT get them from this company. My husband signed up in June to get windows for 2 bedrooms & a patio sliding door. Our windows were installed in October (after I called asking the status of our windows since it was 4 months and no one from the company contacted us to set up an install date). Then the installers completely messed up the frame for the patio door. When we contacted the office to tell them that they need to fix it, they put a "rush order" for a new door to be installed. I asked how long will it take for a "rush order" and she said 2-3 weeks. Well its been almost 6 weeks and our patio door is still NOT fixed and no one has been returning any of our calls. Needless to say I'm reporting them to the BBB, & informing them of our experience as well. So please learn from our experience & DO NOT go through this company for your windows or doors. read more

My first salesperson, Alta, was typical sales. I understand commission and the pressure they're under so was not taken aback. I was shopping for a sliding patio door for a rental property and we agreee that I would call back once I got my tenant's availability for the consultation. Unfortunately, that took longer than expected and I had two calls per weekday from her, but not at odd hours (morning and lunchtime.) i called back after receiving a couple good days and was answered by Adrienne instead. As instructed, I indicated that my info was already in the system. She was able to retrieve and went through the basics again. Like Alta, she asked if I was the only owner. As I was in kitchen design for 5 years I understood the reason for the question as far as making sure all decision makers were present. I indicated that my wife and I jointly own the house, but that I make the decisions on this property. She then recited a script indicating that they ask for all homeowners to be there and asked when that can be accommodated. I indicated that we have a two year old, my wife is 6mo pregnant and that this rental is my sole decision. Then she asked again, indicating very coyly and condescendingly that she wants to make sure that everyone was involved in the design decision. And one more time, refusing to accept that I was capable of making that decision. Look, I was in design. I would frequently make sure that I was talking to the decision maker, and yes many design decisions are made by the woman of the house, but the insinuation that a male can't make a decision on design is truly insulting. I told her to completely cancel the quote and that I would not be doing business with them. Alta called me back within 3 minutes and I told her just why that decision was made. She really didn't have much of a response, to her credit. Adrienne should be required to complete sensitivity classes to help her to understand why her views on men are so backwards. I'll find a competitor. read more

Finally found a profession sleazier than a used car salesman. I notice that there are two listings for Window Works on Yelp . . . one in Bolingbrook, one in Orland Park. Not sure which one we dealt with, but it appears they are the same company, different locations. We've had a couple of different companies out to give us quotes on windows. While all have been somewhat stressful (and longer than necessary), WindowWorks took it to a whole other level. Unbelievable pressure the evening of 03/18/15 from a WindowsWorks sales rep during a 3-hour sales pitch. When I made the appointment I was told that it would last 60-90 minutes and that both my wife and I had to be present. The only good thing was that the sales rep was punctual and showed up right at 6:00 PM. The sales rep barely looked at the 2 windows in question in the first hour or so. Spent the first 1:45 doing his science presentation with all sorts of gizmo's on why their windows are so much better than the competition. After almost 2 hours he finally got around to giving my wife and me the quote which was scribbled on the back of some scratch paper. Initial price started at $4,800 . . . with this month's "Special" discounts the price went down to $3,886, When I said we weren't ready to buy this evening, he pulled out some super-secret discount he could offer us because he liked us. With the "Super-Secret" discount the price dropped to $3,500. At this point my wife was getting upset over the pressure-tactics. I still said no. The rep claimed that this price was only good for this evening. I said that didn't matter. I would take my chances. I thought our meeting was over. Nope . . . Part 2 was about to commence. On his way out the door the sales rep claimed that he needed to check in with his boss after every appointment to prove that he was actually working and not out at the bar drinking (no lie . . . his words, not mine). I've bought enough new cars to understand what happens when the "boss" gets involved. The sales rep got his boss on the phone, explained that I was not ready to sign on the dotted line and then handed his phone to me. "Boss" offers me windows for $3,000 if I sign contract right now. I told him we were not ready. He asked at what price would I be willing to buy their windows. I told him that even if he sold them to me for $1 I wouldn't buy from him as I was getting ticked off over the entire experience. I also told him I had done my research on buying windows. Mentioned that Consumer Reports advised running as fast as possible if undue pressure applied. Told "Boss" and rep that since I'm in my own home, I wasn't running anywhere, but that the rep should leave now. I also told the "Boss" the longer he kept applying pressure, whatever respect I had for the sales rep and Window Works was fading rapidly. Once I mentioned that I knew how the game is played, the sales rep literally stopped talking and left. read more

I want to contradict a previous review or two. I am a married woman who called this company looking to get a quote for windows. I was never once asked if I was married, however I was asked if anyone else was going to be a part of the decision making process. When I said 'no' that was the last that we dealt with that issue. When Bill came out he spent a lot of time explaining the product and NEVER one time bad mouthed another company!! I will tell you though, I had two estimates after Winow works who sure as shit did talk horrible about all other competitors, so much so that it discredited their businesses in my eyes! It just so happened that my husband WAS home that night, and when Bill was talking to us about the windows and the process and the financing he was talking to ME! Yes, he acknowledged that my husband was there but I was his focal point!!! Ultimately we had 8 windows and a patio door replaced. We are extremely pleased with the windows and the service that we received. The installation team did a great job, worked quick, and cleaned up when they were finished. Perfect product, perfect customer service!! In fact, I just called today to schedule Bill to come out to quote me a new front door! read more

I made a phone call to them just to get clarification on their sales ad. Couldn't get an answer and the phone rep had an unpleasant attitude because I wanted some information over the phone. That was a clear sign this company has some serious issues if they are kinda nasty to a potential customer. My impression is that they would go out of the way to be deceptive. I would never do business with them. read more

***Please read this full review before making a decision. My window was finally installed a couple days after filling a complaint with the BBB and it looks great and is so far performing well*** On 9/19/2014 I signed a contract with Window Works to have 1 bow/bay window replaced at my residence. The contract signed stated that the replacement windows (3 windows that would replace the large bow window) would be installed within 10-12 weeks from the date of the signed contract. A down payment of $900.00 issued in a personal check was given to the sales rep. in agreement that the remaining balance would be collected upon completion of the job. Salesman was very nice, no pressure, thorough and professional. On 10/6/2014, the final measurement was finally taken for the job and I was told the order would then be placed for the windows. On 11/19/2014, I then received a phone call from Sandy regarding that the windows would not be in for another 3 weeks. This would put the window installation past the contractual agreement. I pointed this out to Sandy who then said she would call the factory to see what was the delay. On 11/21/14, Sandy called again and stated that the windows would be ready the following week and they would then call to schedule the installation. I did not receive another phone call until the first week of December 2014 to schedule the appointment. The appointment was then scheduled on December 30th, 2014. I then received a phone call the week of December 22nd, 2014 from the installer stating that they had to reschedule the appointment due to the inspection company my town uses for inspections was on holiday break. When speaking with the installer, I noted that the windows were past the installation date and his response was that the windows take up to 12 weeks for installation, which I kindly asked him to look at the contract date and note the length of time that has passed. He then stated that he would leave a message for Gina to contact me regarding the delay in this project. I did not receive a call back from Gina regarding this. The new date that has been set for installation is 1/6/15. On 1/5/15, I contacted Window Works to check and see if installation was still taking place due to the winter weather and cold that is forecasted for the installation date. Again, a message was given to Gina to call me back. I waited to receive a phone call back from Gina regarding if the installation will be taking place and if the permit that was filed with my town has been extended. I then called back again and was finally able to speak with Gina regarding if the installation was taking place. She stated that the installation was scheduled for 1/6/15 and that the weather would be assessed the morning of installation whether it would take place. She then called the installer to see if the installation was going to happen, and as of that time it would unless the weather was too cold to do so. On 1/6/14, my husband and I waited for the installers or for a phone call regarding the installation. We did not receive a cancellation call and did not hear if they were coming. At around 2pm, a truck pulled up and it was the installers. After speaking with them, they did not have everything they needed for the job and their brake line on the truck went out. They did not know if inspection company knew to come out that day and there was enough what ifs that they decided not to install the window. A few hours later, we got a phone call saying they would be back out on 1/8/14 to install the window. Once again we waited around for a phone call or for the window installers to show up. No phone call, no show. My husband called Window Works and spoke to Barb who rescheduled the appointment to 1/11/14 and gave us a small credit for the 2 missed appointments. Today, 1/10/14, I received a phone call from Window Works confirming the appointment on the 11th, however later in the evening, we received a call from the installer stating that he was NOT coming out on the 11th. At this point we also found out that this job is subcontracted out and not performed by actual Window Works employees as the sales rep. had stated to us prior to signing the contract. On 1/12/15 my complaint to the BBB was sent to Window Works regarding my complaint. It was not until today, 1/28/15, that someone has finally called from Window Works regarding this outstanding complaint. Like I said before, the window looks great and is performing well this winter so far. The installers left in such a hurry after the install that I found random tools, garbage, parts of my old window, screws etc. out in the snow last week and they did not haul away the large framed glass panels from my old window. The screens on the new windows did arrive damaged and have not heard from Window Works how these are going to be replaced. The installers did notify Window Works regarding this on the day of installation, but I have a feeling this will go unresolved. read more

So, I contacted Window Works for a quote. I live in a regular size 2 bedroom condo. Wanted both bedroom windows replaced each about 3.5 wide by 3, and one kitchen small window. First, the day I spent $6000 for 3 windows is the day he'll freezes over lol. And I told the sales guy that of course then the price went down to 3500. No thanks. I couldn't get the sales guy out of my house fast enough that I actually texted my girlfriend and told her to call me on the phone to get rid of him. And as I read in another review the price can change dramatically I'm sorry but even dramatically I'm not spending 1000 bucks a window. Of course the sales guy had his recommendation for me and I simply stated that I thought more likely than not he was recommending the highest of the line and I wanted middle of the road. Obviously he would have absolutely no part of that. For a grown man he acted like a five-year-old child not getting his way. He tried to push so hard I thought someone was trying to sell me a time share. Not only that, he bashed EVERY other company out there. Do you sell the favor unless you want someone stuck in your house a minimum of an hour and a half trying to shove something down your throat complete with a little window spray cans of ice cold air and a thermal heat gun run in the opposite direction. What a total waste of my day and my time read more

There should be negative stars. 3 years later and it is still a nightmare. If I put a tissue up to areas on the windows it waves like a flag. I have to keep a space heater in front of the window where we eat dinner due to the draft. My space heater had been on 24-7 strait for 3 months. Several "technicians " gave been out to access the problems... and I should mention how many hours I spent on the phone begging and pleading then resorting to demanding and anger, all just to end up crying like a child begging again for these people to come out. EACH time they came out I got a different story with what needs to be done and how my windows are not made correctly. BUT YET NO ONE HAS STILL FIXED THEM! I have been laughed at over the phone, told in person there is definitely something wrong then lied to that it will be fixed. My questions have been ignored and I've been put on hold for endless hours added up. This is a piece of crap company that promised a product that is not what is installed. They took my money, $8000 and now do NOTHING to back up their SO CALLED LIFETIME WARRANTY! It's all BS! read more

I called these guys for a gutter quote. I was closing on my house the same day and told the salesman i needed a estimate. After talking to him and waiting on him 40 minutes later he tells me he canot give me a quote. Thanks for wasting my time!! I would never recommend these guys for anything! Dont waste your time like they will!! read more

DO NOT USE THIS COMPANY...PERIOD. I don't often follow through with reviews but I feel the need to warn people. I will touch on each part which was horrible on their own but problems from start to finish. I had 10 windows and a sliding glass door installed. Firstly, they will start with their high pressure salesman who will tell you how great their windows are but don't be fooled. Being in sales myself, the only reason to use high pressure tactics is to sell a bad product. They will dangle a quote out there and claim that having time to make a decision costs them too much money so you have to decide on the spot. Just say no and call a real window company. The sale is just the beginning. The windows are not any better than any others out there and they also slide down from the top for some reason but don't lock closed. Therefore, every time you close the window (2 years for me so not because they are new), the whole window pulls down so you constantly have to hold the top every time you close the window. Just a poor design all around. The locks don't match up right either and pull on the window lock which is also a bad design. Once they were installed, I noticed a screen was broken. Nothing too serious, it just had a hole in it. The guy came out 3 times to fix it. I didn't look the first time figuring it was a small hole and he was a professional (my fault...he was not), I noticed later that same hole was still there. He came out a second time and this time I looked at the screen where the hole was and it was gone. A few days later I noticed the same hole in a different corner of the same screen. I don't know if he just rotated it and I didn't see it or if he broke it again when he fixed it. Third time was a charm. (That was a lot of effort for a hole in a screen but I will say it is fixed now). Then, I found out they installed my back door on top of a wood sill which is not proper by any means. They don't know the difference. These people have no idea what they are doing. It cost me $2,000 for another company to pull the door back out and replace the $100 sill which is something Window Works should have hired professionals to do installs and they should have seen. Next when we got a heavy rain, my windows were leaking water into my walls. Turns out, Window Works covered all the water drainage points around my windows. I called them and when I wasn't home, they sent somebody to fix what they had done and unblock all of those points. (They didn't even tell me they were coming over to do this...they jumped the fence I guess and I had no idea until I called again). However, I still have water coming in two of my windows even after that. I like to give people a chance to fix things and if they can, then no need to complain. However, they have had an "installer" come out 3 times, since that first one, different people each time, and they always say they will call me back and never have. I have continued to call them each and every time and they just send out another guy who says they'll look into it. Here we are, with no resolution and they haven't tried to reach me or anything...although they do send mail asking for referrals every other day. Here is my referral...Do not do it. Call one of the respected window companies and save yourself a LOT of time and headache. read more

This company has seriously bad customer service and does not stand up to its promise. They installed two bathroom windows at my house, but when they did so, they removed the cable wires from the side of the house (they said to have a better access to remove the old windows). When they were done, they left the cables hanging and did not re-attach them. I emailed them several times until I opened a complaint with the manager. He promised that they will correct it and nothing has been done yet. read more

Oh boy, I was also disappointed with the service of this company. We had our windows installed around 2 years ago and I really didn't want to post how disappointed we were with this company but, after seeing so many commercials on T.V. and them advertising how good they are and how professional they are, I can't help myself. Yes, the salesman was good but, when I called and set up an appointment, they told my their decorator would be out to give us the estimate and help us decide which widows would be good for our house. He certainly was NO decorator and he said so himself! (I should have taken the que from that). Well, we picked our windows and he told us that a full screen would be best which it is not because if we want to clean them, we have to go outside and remove them to clean them. I need a ladder to get to them so don't get a full screen across the whole window if you can't reach them. Oh I forgot to say we are Senior Citizens and my husband is disabled which, he saw that and we told him we wanted something that would be easy to clean. Now I have to take the windows out and clean them and they are no featherweight windows! Now the good part, when they came to install them, when taking our old windows out, the 2 service guys broke all the windows out and glass was everywhere. I had things covered but all the glass was all over the floor, behind my dressers, glass on the beds, they chipped some of the surrounding cement around the windows on the outside and it was just a mess. There was a bathroom window and the shower would hit the window. They put a wooden frame around the shower window, what professional service people would do such a thing knowing it would warp eventually? Now the owner of this company also owns Tiger Bathrooms and a few other companies out there. I would NEVER recommend or use this company ever again for anything. There was a so called Supervisor who came to check the job and we told and showed him the mess these professionals did and he said only that they would be reprimanded, we had to clean all the glass up, we cut ourselves on the glass and were VERY DISAPPOINTED of this service to say the least! NO, NO, NO, NEVER EVER USE THIS COMPANY! Oh, there's so much more but I think I got my point across. read more

Unfortunately you cannot give negative stars, so I have to put 1. Window Works is run by a team of morons. The work force is decent enough, but there is a lack of communication between all departments. I placed an order for 1 window, in the begining of July 2014. The window didnt get installed until Oct 29th (delay of HOA approval until Aug 12th) It took from Aug 12th to Oct 29th to make one window and deliver. 4 weeks past contract due date. On top of the late delivery, Window works left out a part of my window, wich I paid for. They have no idea what terms are used for each part of the window, so it was a run a round dealing with one idiot, to the next. NO COMMUNICATION between depts. I finally got Window Works to set up a second appointment to install the missing wood from the frame. Appointment was scheduled for Nov 15th, but today I received a call from Window Works telling me that my wood was not stained in my selected color. I was asked if I would like it installed anyway, and set up another appointment and have it stained at a later date. Or would I prefer to have it stained at their facility, and wait for them to contact me at their earliest conveniece, and set up a new appointment to have it installed. What a horrible company!! One asshat dept leader after another. Its amazing that they were even issued a business license, to begin with. BY ALL MEANS!! AVOID THIS COMPANY AT ALL COST!!! YOU'LL HAVE NOTHING BUT REGRET IF YOU CHOOSE TO DO BUSINESS WITH WINDOW WORKS! read more

Do not sign the Notice of Right to Cancel... Stay away, stay away. Like so many I made the mistake of ignoring the horrible reviews. After agreeing for storm doors there was a 2 month wait on installation, 2 months! Finally the day comes with a time of 8:00 AM and nothing, waited an hour and still nothing. Called the company and was told the installer was sick and they have to reschedule......three weeks later. I explained that I waited two months for this and being thrown at the back of the line due to something that is not my fault is ridiculous. They said they would call back and never did....Don't bother with this garbage company, find someone who values their customers. John T. Update: after calling and calling they agreed on a discount and installation Saturday at 8:00. At 8:30 I get the call, warehouse is closed and we have to reschedule!!! This is pure incompetence, please, please do yourself and favor and find a better company. read more

PLEASE stay away from WindowWorks. The high-pressure salesman did his two-hour pitch and we agreed to a new front door system and paid the $1,700 down payment that evening. Only after we called him a month later did he indicate that the company had cancelled the order because it was "too custom" (a Chicago greystone two-flat!). We have been trying for one month to get the money returned. Today I spoke with four different people at their headquarters, each sending me to a new department. Finally the Cancellation Dept. said they needed to send a "manager" to our home to explain about the check being returned. Seriously? Just send the check! The phone rep with the script just kept referring to company policy. When I suggested it was fraud to not return the money, he agreed! Once the salesman told us the order was cancelled, he did nothing to facilitate the payment return. He kept claiming it "wasn't his job". WORST CUSTOMER SERVICE EVER. read more

Refused to give us an estimate because I am a single woman. Requires that your "husband" also be there for sales pitch! Late for appointment. AND when I called to talk to the owner I was put on perpetual HOLD by the very RUDE secretary-who told me it was "my fault" for not having all homeowners there. This is a HARD SELL company like a time share presentation-never did get a price for my 10+ windows from them! Very poor business practices-went to Window World and got a straight price and excellent product. Avoid Window Works at all costs! read more

I ordered 7 windows back in December 2014, the experience from the sales agent and the follow up from the co. was very good.....THEN THE INSTALLATION TOOK PLACE...A COMPLETE DISASTER! They claim they have in house installers....These guys were NOT" in house"...They installed my windows in my 3 story town home. I did not realize the extent of the damage until they had left as I was dealing with a death in my family...I am hear to tell you the following...they did not lay tarps down in my carpeted bedroom and stair cases and being in the winter months the carpets were trashed after they were done. They gouged my wood flooring in my living room..Had to have that repaired to the tune of 425.00. Booties were never used on their shoes and my wood and tile floors, with all the salt, were left FILTHY DIRTY..They took my long curtain panels down when replacing my living room windows and put them back up...I looked behind the panals and found hand prints ALL OVER MY WALL. When I went into half bathroom hours after they left, one of them used the toilet left the seat up and DIDN'T FLUSH!! Whats that about?? The calking on the windows was completely UNACCEPTABLE. Calking was found on one of my area rugs and that had to be cut out. Needless to say I had one of their reps come out and look at the damage and they did not want to pay to have all my carpets cleaned, only the staircases and master bedroom (and damage was done on my area rugs too) and have someone clean my tile/wood floors...(cleaning service)... They did pay to have my wood flooring fixed..They wanted to do the repair work ...I said no. So I had to send 20 8X10'S to one of the brothers that is the owner Ron Varek along with a letter stating my case and wanted compensation for the damages in my home more than what they wanted to give me. I did prevail but it TOOK SOME TIME. I never talked to Mr. Varek as I requested, but corresponded thru his secretary who was very nice to work with . Again, their sales staff is trained and have complete knowledge of their product. Their installation team failed this company and I,unfortunately for them, will never order windows from them again. Damage to the outside siding was also done and they had to pay my homeowners association to have it too repaired. When the siding was repaired around my living room windows they said my window wasn't properly insulated either and they did that for me! Another battle for another day. Hope this helps you when deciding to purchase windows. I see their commercials on TV now and all I SEE IS RED!! read more

I'm just going to add my name to the list. The salesman was really nice. The 3-hour presentation I can do without. In trying to cancel, I was told a sales rep has to come and spend 15 minutes with me...AND that I would have to make an appt. to do that. NO!!! Finally, my rep called me back and ended up having his boss talk to me. I told him I was cancelling based on Yelp reviews that caused me not to trust the company. His boss told me I was then questioning his integrity. (He wouldn't work for a company that wasn't reputable...according to him.) He actually started raising his voice. I just cut him off and told him I'm just calling to cancel...not question anyone's integrity. Once these people have you, that won't let you go. read more

Steer clear. Good product but the installation is a nightmare and not worth dealing with this company. We purchased all new windows and 2 patio doors for our house. Windows came in, product is very nice but the installation was awful. Not enough workman sent, had to work well into the night, debris left all over, bad experience. Patio doors have been delayed 3 times and when they finally set delivery date they are a no show, Find another company, this one is not worth the headache and aggravation of dealing with them! read more

So far I am satisfied with my windows. The sales guy, my fiancée and I had, was very funny and down to earth. No pressure. After reading to reviews, I had my guards up. He was here for a long time but we negotiated and hoped the dream he sold us was real. His personality is what really sold us. The windows were installed in our bed room and they look wonderful. Very clear. The best part I like is the reflection from outside. It looks like you can't see through from the outside but its very clear from the inside. Sound quality is better. Our salesman stood by his word. The windows can honestly sell themselves. Sales people should not be so pushy. It may be better for them to have more visual pieces vs attempting to persuade customers. Then maybe it would not be so many bad reviews. One of the screens was damaged but they quickly recognized it and ordered a new one. The window order was installed a month after ordering. Quicker than expected. We will be using them again:) read more

I felt uncomfortable when the two salesmen came to my house. I felt outnumbered during the extremely hard sell. I had already had another company out that morning. The Windowworks original quote was more than double. And then somehow, while they were here, they wrote down a new "special" number that was only being honored that day. It was still way over priced. I mean, I needed one replacement door and they were in the $3,000 area. Oh, that's because of the timber. The other guy must not use timber! I called the other guy, he said he'd be happy to use timber and that it would raise the cost maybe $50. It was a bad experience. They knew it and I knew it. They never even followed-up with me after they came here and wasted an hour of my time. Seems like a dated way of doing business. The other company that came out..he was cool, easy and friendly. He wasn't pushy and was super honest about his prices and why the other guys charge way more. Commission. I would definitely look elsewhere. read more

Can I give Negative stars??? First of all, i just needed a quote from them. Then when they, sales rep and trainee, get to my house they try a high pressure sale. I must admit, I liked their product but not the sales person nor their pricing tactic. First, I must complain of their attire. The rep was dressed like he was going out clubbing for the night and the trainee was dressed poorly. They should have both worn ties and khakis as a minimum. Poor representation of their company. Second, after measuring my windows he gave me two prices. the first price was a right then right now price and the other was $500 more which was good for one year. Really, if you want my business why not just give me the best price at that time without the pressure of signing a contract right then and there!!! Even though I like the product the company and it's pricing tactic is less than savory. These guys were worse than a used car salesperson. Thirdly, I kept getting phone calls from them trying to get my business. That is fine but if you need to resend someone back out to "remeasure" the windows to give a better price, then what the hell was the first person who came doing? The second person they were gonna send out was a supervisor I believe. They told me it was their policy. Stupid, stupid policy IMO. At this point, I have quotes and very competative prices from other companies which were happy to change their price verbally then put it in writing. They didn't even have to come back out. I went with Champion Windows because they were the easiest to work with and had the best price. I didn't feel any pressure at all. The salespersons didn't listen to one word I said and all he saw was a possible commission. If the company can't hire the proper people to sell their products, it leads me to believe they have low standards as a company even though they have a decent product. read more

We had Window Works come out and see how much a few of our leaking windows were going to cost. Our sales guy was Keenan and he was fantastic. He sat down with me and showed me the products and tried to do whatever he could do to get the best price for the windows. From the product standpoint I think that they have a really great product. Since the installation I can definitely tell a difference in the noise and the amount of heat that comes through the windows. We had 4 large windows replaced at two different times so we had two different sets of installers and both sets where great, We did have a few marks on the walls that will need to be touched up that happened during installation but I didn't really care too much since I have to paint the walls anyways but I could see where people might have been upset about that. I researched window works before getting quotes and I had seen that they were a little on the pricier end but I believe you have to pay for quality. Our windows hold a lifetime guarantee so if any thing happens to them we can call them up and they will come out and rectify the problem. I haven't had to use that but I really don't see that I will have to worry about that for a while. I am very happy with windows and I know that you will be as well. read more

First I need to start this complaint by stating that the only reason this company still has an A+ Rating by the Chicago BBB is because the Owners Know each other and are "GOOD FRIENDS". I won't say how I know this, but I will say that I have told my attorney about it and If something is not done soon to have this rating changed to what it should be,(F- in my opinion) that my retainer will be put to good use and will be money well spent. Now Let me start with my complaint. August of 2014 we contracted Window Works to complete a makeover of my home with all new windows (about 30) followed by new siding, facia, soffit, gutters and downspouts to the tune of $42,000.00 and some change. All due to leaky windows and damaged aluminum siding at the hands of age and mother nature. From day one, the project was an absolute mess. After a miss by the company on the project start date and no communication from the company as to why, we finally get a call with a date for starting. After re routing our lives and schedules to accommodate this, the materials finally show up. Three things wrong with the delivery, 1. The crew shows up to start demolition and no Materials on site. We were told by the company that materials would be delivered the next day as the crew didn't need anything to start demo. 2. Day two, still no materials until half the work day is over. Finally materials show up. No windows present, only siding, facia, DOW board insulation, trim and all the supplies to install(nails tape etc.). The trim was the wrong color and the siding was the cheapest siding available with no double nail flange and blue line as we were promised and contracted( the siding screw up was not found until the siding was installed on half of the garage wall of my house and it was found by ME not the contractor). We were told the windows weren't ready yet. So now I have a house striped of its protection and open to the elements. That evening, it rained and my house got wet with no protection. I called the company, excuses is what I got. The company told the contractor to start installing the siding anyway without the windows as the windows would not be ready for a week, meanwhile the company told ME that the windows would be ready in a couple of days. Well that was a lie. I was assured that the siding could be done before the windows with no problems, by the company and the contractor(another lie). I made the contractor stop installing the siding and take the wrong material down. The company gave some push back and tried to tell us that the siding was correct until we proved them wrong with their own contract. Only then did they get the CORRECT siding and trim the right color. 3. After a week of phone calls that fell on deaf ears and two more storms that drenched my unfinished home, I once again called the company to tell them to get the windows here NOW because if my home got wet again they were going to have bigger problems. The company tells me that if I wanted the windows right then, that they needed to send the siding installers (still not done) to pick them up because they didn't have anyone else to do it and i'd have to wait another two days for windows. I told them to find someone and get the windows to my house because I was not allowing the siders to leave as the still had a half days work left to complete. Well, widows finally show up but not all 30 were present. Another nightmare to deal with, another string of phone calls, and more wasted time from work for my wife and I. On top of all of this, my windows are going to be installed, AFTER my siding??? completely backwards from what we were told and how it is supposed to go. The windows get installed but they don't look right to me or my wife. They are installed flush with the inside of the opening instead of protruding the opening to the outside as windows should be, and I no longer have any widow sill on the inside of my house. That 3-4 inches is now on the outside of the window. It is now covered by aluminum coil and caulked around the outside. We asked the contractor why they were put in that way and why they used coil with nothing underneath it, and caulked the outside because we thought they would leak. The company assured us that they would not leak and that, "this is they way this type of project is done". Another lie! Who are we to know? So what was the end result, you are wondering??? First rain storm after the install, we had three leaks all in different spots in the house, two of which were not an original reason for having the project done in the first place. The company was called, they came out and re- caulked they windows. Since then we've had numerous problems, numerous visits by the company and still have leaky windows that are causing irreversible damage to other parts of my home. Not to mention, there are probably a few leaks and more damage that we do not know about because there is no way to inspect those areas. Drywall and insula read more

I have got the windows replaced at a great price, and the install job was professionally done. The new windows look just beautiful and easy to operate. I had to adjust the window blinds after the installation. read more

this company is so bad, i dont even want to start, they will promise you the moon just for you to sign the first time that we meet. do not sign anything in the first meeting, the sales crew have about 5 different prices for each product, they will send someone else with a "better" price and so on . the sales people works with a script, what a joke ! read more

I ordered windows 10 OCT 18 from Jim. Pressured sales but I needed the windows. Sign the contract and gave him a deposit. Made the appointment for the company to measure the windows for the AM. I get a text the night before which said they would not be there until LATE afternoon. I had already taken off work for the morning. I called the WindowWorks and told them that would not work so they cancelled my appointment and rescheduled for the next week for 8-10 AM. Now, after wasting half of my day that I took off work I was not PLEASED AT ALL. Again, I get a text late at night stating they would be there LATE the next day. I WAS PISSED! Called the company and starting getting the run around, finally asked for the supervisor and after a VERY heated conversations, she told me she would do me a Favor and make sure someone was there in the morning. During this time I had been trying to contact the salesman "JIM" to get him involved. The windows did get measured that morning and only took a short time to do the measurements. I was told it would take 4-6 weeks to get the windows made and installed. That's fine. I have been calling WindowWorks and JIM, for two weeks now, to get a set date and they will not give me one. I explained I was planning a trip out of the country and I needed the date so arrangements could be made. There is NO REASON A SET DATE CAN NOT BE GIVEN TO HAVE THESE WINDOWS INSTALLED! I am thinking of cancelling the order and take them to court. JIM refuses to answer my calls or texts. Short of blocking me now, I am going to texted him 24/7... and I do mean 24! STAY AWAY FROM THIS COMPANY! DO NOT BUY ANYTHING FROM WINDOWWORKS! read more

This is a horrible company! We are very happy with the door itself, but the installation was poorly done. No response from Window Works. Refusal to let us speak with an owner, or even any one other than the dispatch manager. No return or discount for all of the headache. Caused my husband to miss 2 days of work and my family Christmas party due to a promise of someone coming out to fix the issue, and then showing up at 4:00 pm with a caulk gun. Really! A caulk job is going to fix the poor installation of our door?!?! DO NOT work with this company! read more

window works just finished doing all our windows. 30 windows in 2 days!! excellent craftsmanship, fast, professional, clean. we were very sceptical because they were so competitive in price, but they went beyond our expectations p.s. salesman took time and was extremely knowledgable ljm, glen ellyn read more

My experience with Window Works has been horrendous! It took almost 2 years for Window Words to fulfill their promise of replacing my patio door. Window Works was consistently a no-show and consistently cancelled appointments. When they did show up, they consistently realized that they had the wrong product from the factory, wasting both my time and money. When Window Works finally installed the product, the quality of the product and installation were cringe worthy. It had appeared that Window Works attempted to install a refurbished patio door (versus new per my contract). Here's an outline of the issues that I ran into with the initial installation: 1 - Right window pane was not sealed. Air leaking through. 2 - Crack in left window vinyl. Clear attempt to patch up crack. 3 - Screws were missing in right hand corner of window unit & craftsmanship was shotty 4 - Scratches all over the vinyl 5 - Metal on metal with sliding door; metal shavings already starting to shave off / never cleaned I took several days off of work so the amount of time (and money it cost me) is beyond concerning. Here is a timeline of the events: 7/1/2014 - Signed agreement for Window Works patio door & transoms 10/15/2014 - Installation scheduled (well after 6-8 week guarantee) ; Patio door came in the wrong color so installers came and left 11/29/2014 - Re-installation appointment rescheduled / Window wood had damages (cracks) and windows not installed properly (air coming through patio door) 12/9/2014 - Patio door handle and screen missing 1/5/2015 - Draft coming in through patio door and gaps in vinyl/install of patio door 8/31/2015 - Need to order 3 operable panels and H mull for transom and patio door because existing cut too short 12/1/2015 - Installation set for 12/29/2015 (complete re-install due to poor quality of the windows and poor quality of the installation) 12/29/2015 - Window Works cancelled appointment a few days prior; claimed that they were still waiting for parts from the factory 1/28/16 - Finally received an email that parts should be in by 2/8/16 2/8/16 - Parts still not in 3/3/16 - Received an email from Window Works that parts were in; scheduled an appointment for 3/13/16 3/13/16 - Windows installed I understand that things go wrong, however, this whole experience has been beyond frustrating and something that I wouldn't wish upon anyone. I can not recommend Window Works as they've failed me on numerous occasions. read more

This guys have a great sales reps. That's it. Everything else is just bullshit. First time I called 3 days before the installation to make sure they have everything on schedule. They insured me that they already received my windows and nothing changes. I called 2 days before installation just to make sure I will take day off and they will come for installation in time. And again they said that everything is fine and there is nothing to worry about. And guess what? Last minute they called and said they will not come on a scheduled day. They did reschedule the installation and I had to take another day off. On a scheduled day in stead of meeting nice guys like sales person was I had to meet 2 rude polish guys who never smiled in their life and even did not use covers for their shoes until I did call to the office. Worth experience ever!!!! read more