1. A&D Exteriors

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Naperville, IL

A&D Exteriors

4.7 (24 reviews)
Closed • 9:00 am - 6:00 pm

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Response time

8 hours

Response rate

70%

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5 years ago

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Alex J.

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5 years ago

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5 years ago

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Alex J.

Thank you for the kind words. It was a pleasure working with you.

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4 years ago

Justin was courteous and professional. He did a good job on fixing the roof. Would recommend to other people.

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3 years ago

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4 years ago

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9 years ago

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7 years ago

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Review Highlights - A&D Exteriors

“Dustin showed up the next day to repair a hole in my roof caused by a tree branch during a recent wind storm.”

Mentioned in 10 reviews

Read more highlights

Everlast Exteriors of Illinois - New Roof, Siding, Soffits Fascia, Gutters and Windows.

Everlast Exteriors of Illinois

(27 reviews)

Everlast roofing has done a fantastic job repairing our roof after hail storm damage…read more They diligently worked with our insurance company to make sure our damage was covered and the pricing was fair. The job was done in one day and the quality was superb. They cleaned up so well, you couldn't even tell they had just spent the entire day replacing our roof and skylights. We are very satisfied with the complete job and they get a five star plus rating from us! Services: Gutter

We chose Mike with Everlast over several other vendors due to quality and Mike's reputation for…read moregreat customer service. We started the process in early January and were told the windows would not be ready until perhaps early March, but were pleasantly surprised when Mike said they were ready early. We would have had them the first week of February had it not been for the famous below 0 degree temperatures in the area that week. We had them installed the second week of February instead. Pros: -Received and had windows installed earlier than anticipated. -Took 2.5 days for all of our 27 windows and back glass door replacement. Due to cold temperatures, they worked one at a time so the house wouldn't get too cold. -was honest and fair on pricing and received referral bonus up front. -Mike always answered our calls with questions promptly and personally would come by to inspect and/or help facilitate letting his vendors in if needed. -You could tell the difference in drafts in the corrected areas from inside day 1. No further drafts and they look great! Cons: -4-5 months after installation and 3 of our 27 windows have leaks. We alerted Mike to this and he sent his worker to take a look - they said it was due to the trim on the outside that they didn't replace. Before installation, they indicated that it is not part of their services to replace. However, they didn't tell us before or during that our trims were so old that they would leak - we would have replaced them prior to the new windows if we knew this. We asked if we needed to replace them before and they said no. One of the windows that is leaking does not even have trim on it. When they came out to resolve, they added caulk around the trim and bent flashing for us for the front windows. The flashing should have been installed in the initial installation to prevent leaks. We are not able to get it installed until the new trim pieces are up... Even though they did not inform us about possible leaks, they should have removed the trim and put a water barrier in place before installation and before new trim was able to be installed. -Mike and his installers have a bit of an issue with taking accountability for issues. We were disappointed when his installers broke the interior of a window upon installation - it was safe to use, and they put cardboard over it, but the resolution took 20 seconds and Mike's installers insist it was somehow the manufacturer's fault. It took weeks for us to have this corrected, even though, again, resolution took 20 seconds. -While in the process of service correction for said window, the manufacturer was inflexible on timing and was scheduling more than a week out. Mike's response was that it isn't in his hands. No apology for the inconvenience of the broken window or the inflexibility of his vendor. -The manufacturing vendor cancelled day of (1 hour before). Reschedule availability wasn't until 10 days later. -The caulking the install team did had bubbles and cracks in some windows and just didn't look like a professional did it. When we told Mike of this issue, he said caulking is an "art" and his people are really just installers and don't need to be perfect at caulking. We personally feel that if installing windows is 100% of their jobs, caulking would be part of that job and they should look 100% well done. We had to redo some of it right off the bat. -Every issue that came up, Mike would just say he hoped we could focus on the positive aspects of the experience. It felt very dismissive. -They left aluminum scraps scattered across the backyard where our young children play. Cleanup in the back specifically was just not done to standards. We referred him to my mother's windows and they generally did okay, but did break one of her personal stained glass art by not being careful. No compensation or resolution was offered, minus an apology. We appreciated his team's work and like the products in general, but there is definitely room for improvement in the customer service department and potentially the product itself with the leaks. Considering part of his selling point was 100% satisfaction, we were left disappointed in that aspect.

Next Door & Window

Next Door & Window

(60 reviews)

Provia entry door and storm door installation…read more We contacted Next Door and Window after doing a deep dive research on the web on an installer other than Feldco Windows and doors. I wanted someone that would install the Provia doors to perfection. I called Next Door and Window and was immediately in contact with a sales person. I gave them all my specs since we already knew what we wanted because we had recently cancelled an order with Feldco windows and doors. (After signing the contract, I cancelled them because of bad reviews from a family member). My communication with NDW was pleasant. A project manager was assigned to our project as well. We didn't have to sit with a salesperson because as I mentioned, we already knew what we wanted. We chose the Legacy steel door made by Provia and the storm door. The salesman was not pushy or overbearing but very informative about how to get the pricing down to a reasonable price within our budget. After several emails, we finalized on a price and was given a date within 2 weeks when the measurement team would come out to make final measurements. We were informed that our timing was perfect for us to get doors before the winter months would set in. Fast forward to October 26, 2023, The truck arrived with our new doors and the installation person (Zach) arrived 30 minutes later. The work started at 8:30 AM and finished at 1:30 PM. I must admit that I was a bit apprehensive about them sending out only one person to do the install. But after it was all done, I must admit it was done properly. l asked the installer why he didn't wear a mask while dealing with older buildings like ours (1952) , but he couldn't really answer why. I still think it's a lot of work for one person, even after the work has been done. The install went well with the exception of a slip of the tool that caused a dent in the door way facing upward towards the top. It's not real noticeable and was fixed with a touch of glue and touch up paint. Then the big pile of saw dust he left outside which we had to clean up. I'm not sure how that was missed. But again, I think it's too much work for one person. . The quality and finish of the doors are stunningly superb. Totally impressed overall. If not for the slip of the tool and the saw dust we had to remove I could give 5 stars. But instead I give 4 stars. no regrets. Total price, $7,766 after discounts.

Next replaced 3 of my doors about 15 years ago. 2 of them are now rotting They do not stand behind…read moretheir products. I've contacted multiple times and all they want to do is sell me new doors. They may be fine at installation, but they do not stand behind their warrant.

Pulse Exterior

Pulse Exterior

(251 reviews)

Avondale

Truly exceptional, above and beyond: excellent communication, workmanship, and timeliness. A…read moretotally different dynamic than the typical contractor experience. Derrick helped me navigate a very challenging situation to rebuild the entire back wall of my home and attached deck due to water damage. Scope: New insulation, plywood sheathing, composite siding, soffit, and fascia for back wall. Replaced rim joist, headers, and other structural wood as needed from water damage. Re-installed windows and sliding glass door incorrectly installed by previous contractor. Rebuilt pressure treated wood deck with improved layout. Derrick's attention to detail and pride in his work translated to a solution that addressed all of my goals and helped me understand mistakes made by previous contractors. He spent hours reviewing options and brainstorming with me as more damage was uncovered and the scope had to expand as we went. Overall, could not be happier with my experience and would highly recommend.

My deck has been a sight for sore eyes for quite some time. I've neglected it for many years but…read morethis year I was on a mission to bring it back to life. I needed a contractor that will get the job done right and Im so glad that I hired Pulse. Derrick came out and measured the deck in minutes, provided samples and suggestions. I knew composite was the way to go so I don't have to worry about maintenance. Within an hour we had a plan. I had a hard time narrowing down colors but helped by offering his suggestions. The colors I picked were some newer options Trex released and Derrick said he was excited to see how it turns out. Derrick and Luke came out and when I watched them work I was highly impressed. They worked like machines; measuring and communicating like a good team should. Luke is clearly a highly skilled carpenter. I had an idea for angled steps and even though it's a bit complicated he took on the project and built some really cool stairs that make my deck unique. Their attention to detail really showed and they kept me informed of their progress through an app with daily updates in what was complete. Communication was top notch and thats important to me. Pulse wasn't the cheapest company, but the value was great. You get what you pay for and Im glad that I finally have a beautiful deck to enjoy. I only wish the rest of my house was as nice as it puts the rest of it to shame. If you're looking for a job done right call Pulse.

Opal Exteriors - James Hardie Siding w/ Arctic White finish.

Opal Exteriors

(53 reviews)

After a very unfortunate situation with another company pressuring me to sign and being dishonest…read moreon a few items I was very hesitant to meet with other vendors to get my windows and sliding door replaced. However, I had recently moved into my new home and knew I needed to get these items updated before winter hit- especially the sliding door. All these items were the original windows and door from when the house was built. After researching and seeing the outstanding reviews for Opal, I decided to give them a call. I shared with Jose, the onsite project consultant, my prior experience and he made sure from start to finish I was informed and comfortable. I couldn't have asked for best customer service or transparency. Once I made the decision to move forward, Opal exceed every expectation from the ongoing communication breaking down the steps in my project timeline to the quick response from Katie with any questions. This company welcomes questions and offers ongoing support that's unbeatable. I strongly recommend you go with Opal Enterprises. I have never had such a stress-free home improvement project in my life! Trust me- you won't regret your decision to work with the wonderful team at Opal!

We used Opal to change out the front door. Jesse, our sales rep, was very helpful with selections…read moreand being upfront and honest on timeline from order to installation. Ty Ybarra kept in contact via email on scheduling. The install team was very conscientious on keeping everything clean, finished in a few hours. Bottom line - quality product and quality installation. We would recommend Opal to anyone.

Matrix Exteriors - Same thing.

Matrix Exteriors

(13 reviews)

We had Matrix Exteriors return to our home -- this time for an unexpected repair after a drunk…read moredriver crashed into our backyard fence. Being on a corner lot near a busy road, we needed the issue resolved quickly, especially with an upcoming vacation just days away. David and his team were incredibly responsive. They came out right away to assess the damage and had everything repaired the very next day -- all within a matter of hours. We couldn't be more impressed with their professionalism, efficiency, and quality of work.

I emailed this company 10/23 explaining i had just purchased a home and was hoping to get records…read moreof the roofing job they did back in 2021 to keep for maintenance and to also see what was replaced. I did not hear back over the weekend which seemed normal so today 10/26 I followed up. The gentleman in the office answered the phone. I explained i had emailed and wanted to know if they received it. He confirmed he did but didnt know what it was I needed. I explained again what was in the email in hopes he could help. He asked if I was the home owner and I said yes and said I had the contract but it didnt say what was really done . I hoped he could answer that, he proceeded to tell me I needed to read the contract and I told him theres nothing in it that says what was done which was why I reached out. Mind you there is no permit on file with my town (its required btw) which is why I contacted them. He then rudely asks me whats the point of my call is there a problem? I said im look for what warranty there would be if any and he tells me 1 year workmanship and a few more for the actual product itself.. then again asks if theres an issue. I told him I believe the roof is leaking. He again goes on product warranty tangent and says its impossible for the shingles to leak etc. I tell him I think its been leaking for a while and isnt new.. I explain where it is and how i know its not new (i forgot to mention on our call im a previous insurance adjuster) I let him know im not accusing them of anything just want to know what was done so I can asses it and keep for my records. I also ask if they have serviced the roof since replacing it and this guy lost his mind .. said i should know if im the owner. I said I told you I just bought it, you claimed you read my email. He then accuses me of being deceptive when I never told him i did the work with their company.. why do you think I called asking for it genius i literally said I bought it recently.. I guess he didnt read and when I told him again on the phone it must of clicked.. and he was mad. Not sure why but he was.. he also started yelling over me as im telling him that I already told him i just bought it.. I guess me having to repeat myself and asking him to let me finish got under his skin because he started calling me a Karen and threw out that hes over 50 like it mattered. I told him he was being disrespectful calling me names and he kept yelling I guess it makes sense why theres no permit pulled. Professionalism isnt a thing here. Needless to say im not dealing with an angry 50 year old man who clearly didnt read my email and was shocked when I told him AGAIN that I just bought the house. Maybe he didnt read the permit requirement for the town too back when the work was done but if I could give 0 stars I would for his poop attitude. I will be writing this review everywhere i can and letting everyone i know not to work with this company. Its unfortunate because in my current occupation i love giving referrals and i guess my inner Karen wont let me. Oh well, they lost the opportunity to take my money to fix it. On to the next who doesnt charge $300 just to take a look. And before they comment like they did on Google. My issue is not whether they'd release info or not.. i would have been content with a no.. tbh I didnt know he wasnt allowed to tell me. He just started explaining.. rudely of course and as if i was a bother but he did. Then when i followed up with a question which must have made him realize he gave out details and instead of recognizing HIS mistake he was quick to accuse me of lying. Ive attached my email so can see where I said i just purchased. So before matrix comes back with a generic chat gpt response, make sure you address your office managers lack of accountability and now that im aware he shouldn't have given out info.. his lack of customers privacy . His attitude was one thing but his carelessness is another.

A&D Exteriors - roofing - Updated October 2026

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