Over the summer (2016) I decided to finally address several house issues. This included replacing a dilapidated roof, improving attic (soffit) ventilation, and chimney beautification. I used All Storm Solutions. The work was performed roughly over a two month period.
Overall, Ivan, Eric, Lance, and Debi were all a delight to work with; they all were exceedingly professional, polite, and responsive to questions and concerns. In particular, Eric, who managed the whole project as Director of Sales, was prompt in returning calls and wielded a professional cordiality throughout. I'm less than thrilled, however, with the manner in which he dealt with issues stemming from the work (see below). I do want to thank Ivan for his expert craftsmanship and diagnostic skills.
And now to account for the two(.5) star review: after the project was completed (which included a new roof, a refurbished chimney (much improved, thanks), and new soffits) I was left with a ceiling area in my garage that leaked water every time it rained. This was not the only problem, however. I was also left with a roof that had no proper vents for exhausting bathroom fans (they were vented prior to the work).
Regarding the first issue, the leak, it's worth mentioning that before the new roof was installed (and the old one torn off) I drew Eric's attention to a section of the roof that I believed needed special attention because it had issues with ice dams in the past. Rains never gave it a problem, only some rare winter days when ice dams formed. After the work, however, it leaked at each rain. A 2x2ft (approx.) section of the ceiling in my garage was ruined.
I called Eric...about two weeks later, and a number of rainy days in August, Ivan was out to fix it. He did. I wasn't charged and so far no more water has appeared. Thanks again Ivan!
So I understand that issues like this are an inevitable part of the profession - it's just that I hoped to avoid being left with water intrusion and a ruined ceiling (drywall, not replaced) by directing attention to a historically problematic area beforehand. Homeowners, I will risk the wager, get new roofs to prevent/fix leaks, not to contend with new ones. Better communication among team members/listening to the client would have avoided this issue altogether.
Regarding the second issue (bathroom ventilation)... When I brought the fact that I now had nowhere to vent my two mid-floor bathroom vents to Eric (I had noticed the venting issue when I checked the soffit work from inside the attic) I was essentially told that 1) I should have mentioned the need to vent bathroom exhausts to him at the outset, and 2) that it would cost me an additional $725 (approx.) to get the vents installed. Dare I make the bold claim that it is the assessor's duty to make a proper assessment of the roof prior to beginning work. This includes mulling over the current ventilation and ensuring that proper ventilation practices are followed during the new construction. There's nothing even vaguely unreasonable about this expectation. Yes, the task now requires more work - now having to retrofit proper vents - but it could have been easily avoided with a more comprehensive assessment, or even some basic questioning of the homeowner. .
But somehow the onus was on me to bring bathroom exhaust ventilation to their attention. I'm sorry, this is unacceptable. I don't regularly work with roofs, attics, or house ventilation and thus don't have a complete knowledge of all the potential things to check off during the installation of a new roof. Again, this is why homeowner's consult professionals for proper assessment and subsequent work. If I was asked about where to direct bathroom exhausts before the work began (which I was not), I would have said, "Yeah, let's think about that. That seems important." Now I have another project to throw some money at (there's nothing like facing additional costs after spending thousands of dollars on a new roof and related work).
In sum, based my experience with the company I would not recommend All Storm Solutions to others in need of the roofing, gutter, soffit, etc. services. This is a highly competitive field and others are more capable at getting it right the first time (and also make more of an effort to make it right in case they don't). read more