What a gem of a hardware store! Very friendly and helpful customer service. They had exactly what…read morewe needed and even met us behind the store to directly load the 100 pounds of cement we needed. Since 1983!

Avoid: Smug, rude employees that thought it was funny to play games and abuse an elderly person by…read moresaying she could use their bathroom, getting her to come back in the store; only to reject her causing her to have an accident. They lost a $450 sale from me today, and I will never return. Hopefully all of my neighbors will do the same. It's sad when I need to take my business away from a small business owner to a corporate chain that would never treat their customer in this manner.

Such a great hardware store, my local go-to, friendly knowledgeable staff. Unfortunately they are…read moreclosing up shop in the summer of 2026 and I'll miss them. Patronize them while you can, they deserve it!

I see that it's going out of business and that's unfortunate for their local customers. However,…read moreI've never cared for this hardware store. Of the few times I've went, what I was looking for was never in stock. Help was ok. I left wondering how they stay in business and that was 7 years ago! It's interesting because I've always found True Value Hardware stores disappointing. Orchard Hardware (now Ace) is my go to favorite.

OPEN still March 20 2026 and being run by new management and same staff…read more Ace manager runs this Dale store. Very friendly service, great selection. Highly recommend. It is not closed that is a mistake.

This place is my joie de vivre. I even have the sweater…read more The plant section is a Union City oasis. A slice of Eden. I love getting my perennial flowers here, lots of rare stuff that you can't find at most nurseries. I got my jasmine, fuschia, lavender, salvia, petunias, nemesia, zinnias, and cosmos here. They have lots of unusual colors. Tomatoes are $3 most of the time. Strawberries come in a prolific 6 pack. Thai chili and basil can be found here too, as well as okra and other harder to find veggies. Seed selection is the best. This was my year for planting from seed and the basil seeds I got from dales produced spicy sprouts that are so much more fragrant than that at the grocery store. Staff is welcoming and extremely chill as I tend to browse here for hours! Price point is lower than most specialty nurseries while providing a world class selection.

Great customer service! (Thanks Darius!)…read more Great selection of tools and ready to bake pies! Deals here and there.

I was looking for drywall screws to fasten a bookshelf to a wall at my new apartment. Nick was very…read morehelpful in figuring out what I needed and recommending products.

I had a very bad experience today at this store. I came in with a defective propane tank & was…read moreverified by a helpful employee. The manager argued that I didn't have purchased history & the tank was already half used... without checking the records. After several exchanges of words, he instructed the employee to give me a replacement. He was rude & his gesture to this employee was unacceptable. The employee tried to give me the replacement but the storage area was unorganized. So he went back to the manager. Unfortunately, the manager was yelling at him & I encountered a serious argument between them. It is so sad that this manager is treating his employees so badly in front of a customer in this day and & age.....

I came in with a simple question and one employee helped me great with no problem. when I go to…read morecheck out this guy is saying the complete opposite of that his co employee just said to me. when i ask why he's saying something different then his other employee, he gets an attitude and says there's more then one size as I already grabbed the right size recommended by his coworker. he just got worse and more demeaning/ disrespectful from there. the unprofessionalism and blatant disrespect from the employee shown here would be the reason I will never recommend this location to ANYONE!! it seems this ONE employee NEEDS to be retrained on how to actually interact with the public in a appropriate and professional manner. as NONE was shown today! do not even waste your energy going to this location!

I loved this store! The employees were so helpful and had what I needed…read more Unfortunately, I went there last week to find it had closed up.

I stopped by a couple days ago to have a key made, and was shockingly greeted by STORE CLOSING, 50%…read moreOFF, EVERYTHING MUST GO signs that were throughout the store. Wasn't able to find anything online referencing the closing, so not entirely sure what's happening. This store was only open a couple years, and I'll miss the attentive staff and great service this Ace provided compared to the dismal Home Depot and Lowe's big box experience.

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Just a shout out to Ace Hardware in Palo Alto…read more The service is outstanding. Everyone is sooo helpful and nice. The store is always clean. I can most always find what I need when I go in. Of course the prices can be a bit more expensive, but I would rather shop local than big box!

Probably the best and most wonderful Ace hardware in the Southbay! I was looking for a specific…read morebattery and they magically had them at this location. The staff was kind and accommodating, frequently checking in to offer help/assistance. This location has a rows and rows of beautiful plants and flowers to choose from and ample parking!

We locked ourselves out of our car by accident - thankfully it was right outside the Ace Los Gatos…read more We asked for help and the cashier said "I know the perfect person for this." She was right: Zack the manager went above and beyond to help us get back into our car and on the road. He was incredibly kind and patient with us. The rest of the staff was also extremely helpful and friendly.

I came in here looking to purchase a single 2.5mm hex wrench. However, the hex wrenches were only…read moresold as sets so I ordered the one I needed on Amazon. However, I was surprise to see a rather large freezer near the check out area. Upon looking into it, low and behold, there were frozen pies in it. On impulse, I picked up the Caramel Apple one for $18.95. Verdict: It was delicious. Who would have thought that, right?

Trying to get a semblance of customer service here is practically non existent…read more I needed a key copied and was told to go to some counter and ring a bell for service. I waited 15 minutes before giving up and asking the cashiers who were standing around scrolling TikTok if they could make a key copy for me. Nope. Apparently they don't know how to make keys.. Clearly management here doesn't believe in cross training. How hard is it to train people to make key copies?!

I've yet to have a bad experience at this Ace Hardware, but I've also only been here twice. The…read morefirst time, I dropped in to look at their seed selection. If I remember correctly, they had a good amount of the standard stuff! The second time I went there, I specifically went with the mission to buy a frozen pie to bake for a party. The employees were welcoming and pointed me to the freezer. The cashier even gave me the good tip to let the pie rest for at least an hour before serving. Overall, this place isn't bad and the prices are pretty reasonable.

The knowledgeable staff are always helpful. The store has just about anything we need for our…read morehome; cabinet handles, replacements for lost parts, Christmas tree stands. Not expensive and nearby too.