Rude Staff Serving Over-Priced Food That Lacks Quality and Flavor...
I rarely write reviews, especially negative ones, but I couldn't hold my tongue on this one. My husband and I used to go to Windhill with my parents years ago, and we always loved the experience, and more importantly, the food. Now, with a son of my own, I've previously been excited to take my him to Windhill to experience the food the way we have in the past, as well as the fun working toy train that brings food to the patrons at the food bar in the back. However, just about every time we've eaten at Windhill these past five years since my son was born, we've had a horrible experience. With every visit, the food has become worse and worse in quality, flavor, temperature and timeliness. And all the while, the prices have gone way up. I'm okay with prices going up, as long as the quality of the food is there. But it is not. I'm not quick to judge based on one visit, as I know that any restaurant can be having an off day. But I've given this restaurant several chances to earn my business.
What might be worst of all is that the staff (not all, but certainly part) is rude... something I have noticed on more than one occasion these last several visits. On our way out today, a waitress walking behind us rudely told my son and me to keep walking. What she failed to see was that someone else was walking toward us, so we had to stop in order to let that person through. We were being courteous. (Imagine that... a five-year-old being more courteous than the adult waitress in the room.) It's not our fault that this place is so crowded that stopping to be courteous causes the traffic of the wait staff to come to a halt for a couple of seconds... literally, only a couple of seconds. I did not appreciate her condescending "marching orders" at all, so I promptly turned around to let her know we WERE walking... which she should have noticed on her own.
After getting a bill for $27 for a small, cold, not very flavorful breakfast for a five-year-old and myself, her rude behavior was all it took to solidify a decision I'd been contemplating for a few years... to never give this restaurant my business again. I hate to come to this decision, given my good memories of this place over the years, and I wanted to give Windhill more chances. But there've been far too many consecutive negative, money-wasting visits for me to continue visiting.
I had no qualms letting the manager, who was at the register taking money, that our visit today would be our last. Before I even uttered my dissatisfaction with our visit, he seemed rude... or unfriendly at best. He didn't welcome me to the counter with a smile or a hello or a "how was everything today?" He just took the bill and said, "Cash?" I said, "Yes. Are you the manager?" He said, "Yes," and then I told him that would be our last visit. He said, "Can I ask why?" When I told him (basically what I wrote above), he hardly seemed disappointed to be letting a customer go, and never once gave me eye contact. He did not utter anything that would try to make it right, and seemed put out that I would even voice my negative experience. I was shocked. Perhaps even the employees/management feel the way that customers do... that this place is over-crowded (barely any room to walk, and very crammed seating) and in need of a few less customers... and thus, was all too complacent to lose a customer over keeping that customer's business. No worries... his rude, complacent behavior only confirmed that my decision to not return is the right decision, which is too bad, because had he tried even a little to let me know my business if valuable, I might have made a different decision. It's sad to see the charm of a once-great place with quality meals dissolve to nothing more than a crummy restaurant where you feel you've wasted your hard-earned money. (That said, we had a great waitress today, and I hope she'll go somewhere else that better serves her hard-working attitude and friendliness.) read more