Excellent Food, Horrible Service.
My first question is how does this waitress/bartender still work there? Her name is like Diedra, Diandra, or something. She is a blonde with lots of tattoos, kind of trashy ... kind of real trashy, not to be confused with the other blonde waitress/bartender who has only a few.
My company does work in the area every year, hard and heavy fieldwork. So, we are thirsty. Last year, a female coworker apparently asks for some water and this lady grabs an old, half drunk, glass of water from another table that had not been cleared yet. It wasn't a joke, just a b*tch move. Horrible, service! This year, this same lady made us wait half-an-hour to take our order, and the place wasn't even busy or short staffed. When she brought our drink order, we emptied the water pitcher before she even left ... she finally refilled it twenty minutes after a request for another. When she brought the food, she mixed up the order, and got confused. Someone ordered a chicken sandwich and she thought it was turkey. He corrected her, "it is suppossed to be a bacon-chicken sandwich" and she lifted the bun up and handled the sandwich without gloves or clean hands from bar tending and said "yeah, whatever, it's got bacon". it took another twenty minutes after our meal to get her attention for our check ... we should have just walked out, like she cared. After a few requests, she brought the checks. We waited another twenty minutes for them to be picked up ... she never came. We signaled her and everything. Finally, after watching her take other orders, joke with regulars at the bar, and etc. my supervisor walked the checks up to her. She huffed and took them without a word, without an apology, or anything. When she returned the bills ... my coworkers all paid with credit cards and I paid with cash: she short-changed me a $5. I wasn't about to wait another hour for her to count the register down only to claim I must have been mistaken. Needless to say, that was her only tip from the table, when my $13 dinner turned into $18. So, a two hour meal because of bad service!!! She needs to be fired, to upright this sinking ship.
Other than the service, the food was great. We ate there twice in our trip, we were going to find a different place if she was working. The first night I had a buffalo-style chicken sandwich with blue cheese crumbles and some of their beer battered fries. It was a great sandwich, great hot sauce (like Frank's Red Hot or similar) and a perfect match with the blue cheese. The chicken was moist and flavorful with the spices. The fries were awesome! The second night I had a brew master burger. The meat was dry, despite ordering it medium and it coming out medium. (Maybe it wasn't rested long enough in back, or was too lean of meat for a good burger, or cut into to check for doneness? Whatever the reason, it was too dry.) It wasn't a moist burger, which took what would have been a great burger down a notch. It was however flavorful and huge and good. I would recommend it, especially if it was kept moist next time.
If you see the bad waitress, run; otherwise, enjoy the food. read more