We received the very best prompt service, courtesy honesty and respect from the owner of this…read morebusiness, Jim Slatton. His family owned and operated a fireplace shop / ( started with his father) but he's closed that and down- sized nowadays. An Interesting tidbit is that, years ago, one of their employees experimented and invented the first version of a gas log. Anyway, I researched many companies and options and was very impressed by Jim's quick and respectful response. And, in addition, he works on Saturdays which really works for us because my husband and I both work during the week. from researching, I discovered that apparently, other companies tack on up charges for everything beginning with seaIing off the tube that burns the wood so that it could be converted to gas. Jim does not tack on these Kinds of extra fees although he did recommend that we wait for the seal to dry before going forward the following Week. When he showed us what he had for log choices, he could sense that I would accept one but l wouldn't be 100% happy. So, he told my husband thatI I wouldn't be happy and didn't want to Install the gas logI set he had. I called him and then he came out to install it and surprised me. He had Iooked through his storage warehouse and found the exact color and size that I preferred and had wanted. Our experience with Jim was, by far, the most down-to- earth, honest and prompt. Jim is a highly skilled/ efficient and kind professional whose expertise was highly appreciated and valued. His prices are fair and quite easonable and he does not add any unnecessary "up charges" like other ' companies in the area seem to charge. Excellent experience. Highest recommendation!

My family and I needed our fireplace serviced/repaired. Jim was polite, knowledgable, clean, and…read morevery helpful; a true professional! He was responsive with timely communications, and he kindly answered all my questions. We are so happy to now have a fully functioning fireplace. I would definitely recommend North County Fireplace Services and plan to contact them whenever we need future maintenance/repairs.

My wife and I were shopping for an electric fireplace to replace our 50+ year old gas fireplace…read more We went to home shows, visited a half-dozen fireplace showrooms, and finally visited AMS Fireplace in Carlsbad. Their showroom has a wide selection of fireplaces on display, and their customer service representative, Mitchell Spann, was extraordinarily knowledgeable and helpful; he patiently explained the pros and cons of each model, and helped us find the ideal one for our home... at a lower price than Internet retailers. Even after we purchased. Mitchell patiently answered all of our calls and texts for guidance on delivery and installation throughout the process. I'd gladly refer them, and him, to anyone shopping for a fireplace.

Extremely difficult vendor to work with, both in terms of the contract and their understanding of…read morethe building code issues involved in my project. In my experience, their contract terms felt very one-sided and did not appear to leave much room for consumer-friendly flexibility. They required full payment upfront before installation and were not willing to discuss alternatives, which was a major concern for me. They also stated that a zero-clearance firebox, one that had already been surrounded with wood and then covered with cement board and tile to create a non-combustible surface, was an issue. I found their explanation and assessment inaccurate, as even our general contractor, who had worked with them previously, was surprised by the experience. Based on my experience, I would recommend proceeding cautiously and comparing other vendors before signing or paying anything upfront as you can find much cheaper and less egregious terms elsewhere.

Great experience with Innovation Gas Fireplace. I called this morning because I needed someone to…read morecheck a gas fireplace in a rental property and was worried it might not even be working since I hadn't looked at it in years. They were able to schedule a technician (Shawn) to come out within about 3 hours, which was incredibly helpful. Shawn arrived on time and was very kind and professional. He carefully inspected everything, explained what was going on with the fireplace, and ended up reinstalling a new remote and receiver to replace the broken one. He also took the time to walk me through how the system works and what I should do going forward to maintain it, which I really appreciated since I had zero experience with this unit. Overall it was fast, professional service and a huge relief to get the fireplace working again. Highly recommend!

I had been searching for someone to make my gas fireplace more user friendly…read more Called IGF and was instantly given a couple great options that could work for me. I chose the remote on and off- which is so easy! I highly recommend it if you have fear of lighting a fire like me. Emailed them photos of my fireplace and a couple weeks later I'm a happy customer. They got my taken care of quickly and within my schedule. I appreciate that they're a local family business too. Highly recommend them for expertise and professionalism. Will now be calling them out annually to keep our fireplace tuned up. Thanks guys!

Our contractor used them for the installation of our Mahm fireplace. They were in and out in no…read moretime and were conscientious of keeping the dust down to a minimum. John the Owner came out the day before to make sure his guys would have everything they needed. Couldn't be happier.

Farrell's is the BEST! Great service and super knowledgeable! We love our electric fireplace!…read more They have two showrooms, which is really helpful too if you are in the market.

First of all, This review is based on help they offered not their actual work. I called him in…read moresearch of someone who could help me with my brick and mortor chimney that has structural issues. While they do not offer the type of service they required, they were very polite and spent some timme listening to me on the phone, then directed me to someone who is a specialist in the field. I can't fully explain how helpful this was. I would certainly be contacting them back if I need any of the services they do offer in the future.

I've been using Burnie Fireplace Services for several years. I have four fire places. They've…read morereplaced my rusted chase covers on two and will have them back to finish the rest. If you want it done right the first time call them. They are just about the best people you'll ever want to know, Noah and Adolfo know their trade and provide you with the best options. Professional, smart and fun to be with (they even let me help a little...).

Albert has an incredible work ethic and strives for customer satisfaction. Fire Tech installed our…read morewood burning stove and the product was missing some parts. He was tenacious in chasing them down from Warm Hearth and making the trip back up to Julian to make sure it was all correct. We HIGHLY recommend them.

They do a good job. They come when they say they're going to come. They work efficiently. They…read morecommunicate what's going on. And they get it done right.

On time, explained process and some minor issues to watch. Will definitely be using again!read more

I am glad I found Sweeps Luck on Yelp. Dan did a great job in changing our chase and fire logs. He…read moreis detail oriented, has fair pricing and very knowledgeable. I highly recommend this company.

Kyle has now provided inspections for both our new home and our old home. Both times he provided…read moresuperior service - he helped educate us on the kind of chimneys we have and what to monitor for, as well as the conditions of our logs. He checked for gas leaks around the fireplace with a simple sensor that would beep irregularly if gas was detected. He also took helpful photos of any problematic areas so we could see it for ourselves and keep for our records. And a bonus, while we were chatting he gently swept and reorganized our fireplace so make it look so tidy! Definitely no upsell during any of this. Just a kind and competent human being trying to make this world a safer place. THANK YOU SO MUCH SWEDE!

I called Swede after noticing the many 5-star Yelp reviews. Terri returned my call and spent far…read moremore time discussing my options than I had anticipated. She pulled up my house from street view, and we talked about the specifics of my non-functioning fire place and chimney. I was very impressed with not only her thorough knowledge of the mechanics of fire places (she immediately understood my problem) but in the lack of a "hard sell" that many service providers seem to push. Terri even referred me to another company to get a quote on one of the repair options that Swede does not offer. This was so that I could get a very clear idea of what I was looking at, both cost-wise and service-wise. Do not hesitate to use Swede. Five enthusiastic stars for customer service. This is the way all small, family-owed businesses should be run!