Review for AMS Fireplace I live out of state and was expecting a call in early December about my fireplace log set, but I never received one. When I called, they did find my order and confirmed it was in, but I had to follow up a few times due to how busy they were. That said, AMS Fireplace absolutely came through-- they installed my fireplace logs on Christmas Eve, which I really appreciated. Saul was outstanding: extremely careful bringing everything in, respectful of my home, and he arranged the logs perfectly. His attention to detail and professionalism were excellent. Would recommend, just expect that you may need to be proactive with communication during peak season. read more

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AMS Fireplace was completely unprofessional from start to finish. They never came out to inspect my fireplace. Instead, I sent them photos and measurements as requested. Then, when they finally showed up on the installation day, they told me they "couldn't work on my fireplace." That should have been determined before ever scheduling an install. They also changed the install date and later claimed they had left me a voicemail and sent an email -- neither of which ever happened. To make matters worse, they kept over $1,000 of my money and ignored more than five emails requesting a refund. I was ultimately forced to file a claim with my credit card company just to get my money back. This was a complete waste of time, stressful, and extremely disappointing. If you value your money and your sanity, stay far away from AMS Fireplace. read more

When I bought my house in Carlsbad 3 years ago, it came with a nice gas firepit that didn't work. I wanted a working firepit, so I started calling every company in the area with "Fireplace" in its name. Most of them said that what I wanted -- refurbishing an old fire pit -- was not something that they did. The person who answered the phone at AMS was willing to discuss possibilities with me, and after some back and forth, I decided that what I wanted was to have AMS rip out the plumbing in the existing firepit and replace it with a new insert. AMS fireplace first sent a plumber to verify that the gas pipes were safe and functional. Then they sent a technician to measure. Then they custom-manufactured a firepit insert that fit into my masonry, and then they sent out someone to remove the old burner and install the new one. I was so happy with the result that I decided to have AMS Fireplace replace the insides of the gas fireplace that came with my house with a new one that worked better (the heat goes into the room and not up the chimney). They did this too, but since it didn't require custom manufacturing it was quick. As I write this review it is late September 2024. I expect that in a month or so I will start wanting again to use the inside fireplace for warmth. In the meantime, my grandchildren love to cook smores and hot dogs on the outdoor firepit. I've had to devious about where I hide the key that turns on its gas. read more

AMS fireplace made my dream come true for my gas masonry fireplace. It's a house from the 70s, and I was looking for a certain type of the door that I had seen in a picture over a year ago. AMS fireplace was able to create that exact door, amazing quality, and good value. Even if I am far from their office, they were able to accommodate having it installed, as well as having a completely redo of the logs and the lava stone as well as the inside of the chimney. Great professionalism, again excellent value, And did I say it was days before Christmas? It surely made a Christmas to remember. Last, but not least, I absolutely love that the door is made in California. Please give them your business, you will not regret it. read more

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We purchased a Maxitrol Remote Receiver - after some confusion on my part the issue was resolved in spite of my onfusion. keep up the good work! read more

I ordered some fireplace doors from this place. The project took much longer than I was told (even though I paid extra for them to do the measurements) and I had to keep contacting them multiple times for updates with no responses. For the high price that I paid I guess I just expected more organization and professionalism. I won't be coming back and wouldn't recommend them. read more

Purchasing our fireplace from AMS Fireplace was such a great experience. Adam Dawas went above and beyond our expectations in customer service. He helped us choose just the right fireplace to suit our wants and needs from their expansive showroom. He recommended Parker Remodeling and Construction to frame in the fireplace and provide the finish work. AMS sent their team to do the expert fireplace installation and Adam stayed involved in every step of the project. The end result was the most beautiful fireplace executed from my original design concept. We could not be happier! Miriam E read more

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We worked with Adam redoing our fireplace doors. He was very understanding as our remodel was going slow. The new doors for the fireplace took awhile, but was worth the wait. They came out lovely. read more

AMS Fireplace - New fireplace doors. - Fireplace Services Near Me - Carlsbad, California

Rated 1 because there wasn't a Negative 5 star rating available. I ordered an $1,198.20 fireplace online with AMS 9/8. They charged my credit card. The next day, I received a "your order is cancelled due to unavailable stock" (sic) email. They didn't cancel the charge however. Not immediately. Not EVER. The bill went through the billing cycle. They didn't respond to my phone call messages or emails. I finally got Alexis to answer my call directly & she said "I saw your email & refunded it today. You should see it in 5-7 business days." Today is 37 days later and 7 business days will be 46 days! No call. No return of call. No process. No offer to expedite a refund that is a Month and a half LATE. I carried them for almost 7 weeks. They literally stole money on the "float". I don't know that I believe Alexis and will be checking my card daily for the next 9 days. Their online system DOES NOT WORK! Do not trust it! Shame on them read more

I purchased a wind guard for my large fire pit. I worked with Ana through the ordering process and she was very thorough and helpful. Scheduling the installation was easy and all went very smoothly. I liked that the installers took all the trash with them! Great job! read more

Awesome experience with Niki , Ana and Andrew in the purchase of our fireplace and mantel. Kammie was super to work with in scheduling installation and Dave was absolutely awesome for the installation! Just started to use the fireplace a couple weeks ago and needed some help with a part. Kammie was quick to schedule Dave to come by, he came and troubleshooted the issue and had a quick turn coming the next day to do the small repair. Dave is super to work with, great communicator and teacher, he is very respectful our our home and it is a pleasure to work with him! Thanks all for your help! read more

I just had the distinct pleasure of speaking with Mitchell from AMS Fireplace. I called to ask some technical and availability questions about a patio heater. Mitchell was uncommonly patient, thoughtful, and knowledgeable. He knew what he was talking about and his answers were spot on! It's not often that you call a business and speak with someone who knows so much, is so friendly, and genuinely wants to help. Kudos to you Mitchell. Many thanks! read more

My husband and I purchased a fire pit table through Amazon for our home in Mendocino. The June delivery date came and went, but no table was delivered. I followed up through the Amazon website where I learned that this order was being filled by AMS Fireplace. Ana from AMS contacted me and advised that AMS did not have the table in stock, and indeed, they hadn't had this table in stock for some time due to pandemic-related materials shortages and delayed shipping. With this explanation, Ana apologized profusely and promised to prioritize this order when the table became available. And thus began Ana and my months-long relationship of following up with the manufacturer during which we we were given multiple promises of ship dates; each of which was broken with little to no explanation by the manufacturer By August, and thereafter on more than one occasion, I was told by Ana and other AMS employees that my situation had been discussed at a recent staff meeting in an effort to hasten the delayed shipment of our table. Staff was unfailingly polite, professional and I was left with the unequivocal impression that staff was genuinely trying to help. Indeed, Ana repeatedly reassured me that when the tables did become available that we would be " number 2" on the list, and that she would arrange a drop ship from the manufacture's warehouse to us to accelerate delivery. She kept us informed of her progress, and passed accurate information to us throughout this arduous process when it became available --even when that information was not what we wanted to hear at the time. About a week ago, I received an email from an exuberant Ana advising that our table was going to ship that day. She provided the name and contact info for the carrier as well as our shipping number for tracking. She then followed up to make sure that the carrier had scheduled a delivery date. I'm delighted to report that our table was finally delivered today, October 22. This process has not been easy--for anyone. But Ana snd her colleagues at AMS Fireplace were terrific. They kept us informed, they were truthful in reporting progress, and answered all of our questions so we could fully understand why our table was delayed--which made the delay MUCH easier to tolerate. It's easy to provide good customer service when the going is good. But to keep your customer happy in a situation like mine--that's a real challenge. Ana and her colleagues rose to meet that challenge time and time again throughout this process, and I plan to purchase all of our outdoor furniture through AMS in the future. read more

Wow. AMS Fireplace is amazing. 1. They are super responsive 2. Quick 3. Care about making it perfect I am so happy!! It was so hard to find a good fireplace company (I was searching for a year) so glad I crossed this one read more

AMS Fireplace - Wow so beautiful - Fireplace Services Near Me - Carlsbad, California

We ordered online and initially had some timeline and delivery problems., Nikki went out of her way to make sure that our product was delivered and listen to us, took full accountability and ownership, and make things right. read more

I would not trust AMS for any fireplace work. I was willing to pay thus requested a quote to replace the fireplace cap, AMS installed with the complete fireplace from hearth to cap. The cap was modern style (pictures included) with louver vents. looked very nice. But from day one the fireplace would fill the living room with smoke. I explained the situation to AMS and AMS told me the fireplace needed to be cleaned. I said sure, could be the issue if it wasn't new and as reference the previous fireplace never had the smoky living room issue. Plus, I told them I just want a quote and will pay for the replacement. They where so adamant the existing cap was not the issue that they ran me around for a couple of months. Not willing to quote me a replacement, because their experts cant be wrong they told me. But, no one from AMS ever came out to investigate in person. they just kept giving me excuses, open your windows, something wrong with the pressure in the house, occluded and needs to be cleaned. I never heard so many excuses to not take on business. I was guessing the work would be about $2000 but they did not want to acknowledge they could have made a mistake. I ended up contracting a different company and found out AMS cut corners on so much of the installation that I was risking burning up my house each time I used the fireplace. The findings were as follows. 1.) the AMS cap was intended for gas burning fireplace not wood burning (the fireplace is wood burning), 2.) the louver openings were less that 1/4 inch (against code), 3.) the louvers were occluded, 4.) the chimney cap was installed with little ventilation/fire risk, 4.) the chimney was clean (AMS stated it was caked), 5.) house ventilation and air flow is fine. Don't trust AMS with your life. Picture are uploaded read more

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Andrew was absolutely amazing to work with! There was a delay with our fire pit due to a back order issue with the supplier and he provided regular updates and options for us. His attention to customer service was amazing! And we absolutely love our new fire pit! Exactly what we wanted and worth the extra time. Shipping was easy too, as we are located in WA and had to have the product shipped. He provided instructions to ensure it was delivered correctly and without any damage! Thank you Andrew for all of your dedication to our order! read more

AMS Fireplace - Fireplace Services Near Me - Carlsbad, California

AMS did a great job installing our Napoleon linear fireplace unit. The owner FaceTimed us because we had some concerns regarding the loudness of the blower fan and explained everything to us. He wanted to make sure we were happy with the finished product and he definitely did. I obtained a few estimates from different companies and AMS offered a fair price for the unit. There were some problems along the way with the install however AMS corrected them and communicated through the process. read more

AMS Fireplace - Fireplace Services Near Me - Carlsbad, California

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I live in Oceanside. I looked up Fireplace busines places near me. The first place I called was AMS. I got Nicky on the phone. Right away she was friendly, engaging, and knowledgeable. She texted pictures of doors and gas logs. I was then connected to Brandon for sales. He came to the house for measurements and to talk about the doors and gas logs. He was so great. What an upbeat and knowledgeable guy! We went to the showroom. Fantastic inventory. We were switching from wood burning to imitation logs with electric starter. We ended up with reflective glass on the bottom. We never even compared prices with anyone else. Thrilled for the process and the people! Highly recommend. read more

Quick response time to set up appt. Window for the appt was 9-1 and Sean called in advance to let me know he would arrive at 10:05 and he was right on time. He assessed the problem and explained what he was going to try first, replacing the "igniter" (if I recall correctly). He solved the problem within 10 minutes. Instead of taking off after that Sean dusted my fireplace, cleaned the glass doors, painted the chipped frame and removed the dust collector of a screen that I did not need. Sean I formed me that he likes to give the clients their full hour. Very professional and 10/10 would recommend! Thank you AMS read more

AMS Fireplace - Fireplace Services Near Me - Carlsbad, California

Everyone we worked with has been great! We are remodeling our entire house and we were looking for a more modern and clean look for our fireplace. We originally worked with Ana and she was a great help getting our order dialed in. After installation we wanted to make a change and Brandon and Cammie were both awesome with making that happen! Everyone we worked with was incredibly friendly and helpful! Would definitely recommend them for your fireplace needs. read more

I would normally give an hour 4 star review due to some minor scheduling issues but the truth is, Brandon from AMS really earned and maintained our business. He upheld all our needs & questions without ever being impatient. Note: I researched and called over a dozen of fireplace installer/experts so we could upgrade our new home. When I initially spoke to someone as AMS in July/August, I was turned off by the representative (maybe owner?) response and advice to us. He didn't seem interested in helping us at all. However, attempting to reach someone different - I called back in Sept and spoke to Brandon. Thankfully he guided us through the process and helped us select, purchase and install an affordable but truly modern fireplace insert. We are VERY happy with the technicians install and it's added value to our home truly. Thank you Brandon for everything! read more

AMS Fireplace - Double-sided, dual paned, beautiful modern insert - Fireplace Services Near Me - Carlsbad, California

I have been meaning to write this up for a year. They were unreliable. Had a party at my home 100 guests for my son becoming a dr. They shipped to an unknown warehouse where it was sitting on a dock in new jersey. We originally ordered from amazon and they told us even though it said free shipping we had to delete our order and order straight thru them. With no time left as they ruined the celebration, we did everything they asked for. They offered us free stones for our fire pit and we needed 2 bags. They sent one and daid i had to pay for second bag. Totally unprofessional. I called several times and ask to speak to head of business. Nothing. RUDE UNPROFESSIONAL. After all the money i spen they were a disaster read more

Ordered a charcoal bbq from AMS Fireplace on Amazon August 25 supposedly they had 3 in stock. Got notice it was out for delivery Friday September 2 by 8pm but nothing got delivered Friday so I emailed AMS to find out if it was out for delivery or did something happen because this built in grill is now holding up my project. I received a ups package tracking number from AMS stating that it was now getting delivered on Thursday September 8. The package that got delivered Thursday was a 8x10 bubble wrap envelope that had a single piece of paper (see below) stating that the tracking number was not for the grill but for the letter that says the grill was unavailable and someone from AMS should have been in touch with me to go over alternative products and if not call to talk to someone. I called on September 8 because they had charged my credit card the full amount for a product that in their words was unavailable. September 11and still no word from AMS. So I have to spend the afternoon on the phone with Amazon, my CC company to dispute the charges on my card. They took money knowing they didn't have any stock then absolutely no effort to communicate. I still haven't received a phone call. I hardly ever write reviews but feel the need to tell others to stay away from this company. read more

AMS Fireplace - A letter from AMS - Fireplace Services Near Me - Carlsbad, California

In planning to stop wood burning in my fireplace I wanted to see about a gas log set that would provide warmth and be good visually. I went to AMS Fireplace and they had a great selection of kinds of the sets I was looking for. I was greeted by Mitchell Spann, who gave me the lowdown on the best options for what I wanted. I purchased a log set from AMS / Mitchell that fits my fireplace perfectly, looks great and provides the warmth I was wanting. read more

AMS Fireplace - Fireplace Services Near Me - Carlsbad, California

Was a pleasure working with AMS Fireplace! Ordered two fire features for our newly remodeled backyard and could not be happier with both products. Delivery was very fast and the delivery service itself was very friendly and made sure to coordinate a delivery time that worked for us. We would recommend AMS for all of your fire feature needs. read more

We purchased a circular wind guard for our outdoor firepit from AMS Fireplace. The sales person Brandon Terrio provided outstanding customer service. Brandon was very knowledgeable and helped us pick out the correct size. He even shipped it to our house on the same day. The wind guard arrived and we built it and placed it on our firepit. The wind guard looks great and enables us to enjoy the fire experience more. We noticed two pieces of hardware which held the glass together were straight vice curved. We called Brandon and he shipped the correct hardware on the same day. I highly recommend AMS Fireplace and commend their sales force especially Brandon Terrio. Mike and Suzanne Wesolowski read more

What an exceptional customer experience with this whole team. Brandon and Kammie worked together to provide great service from taking my initial call, scoping the details of what I needed for my fireplaces to an excellent installation of gas logs by Carl. Highly recommend! read more

Instant heat! We walked into AMS on a cold Wednesday afternoon and had a roaring warm fire by Monday morning! Ana was awesome and assessed our needs, recommended a Kozy Chaska gas insert, sent us a quote the same evening and by Monday our unit was fully installed thanks to a last minute cancellation. Dave and Abed installed the unit with care. They were fast, efficient and before we knew it, we had a beautiful fire warming our family room. The Chaska is modern and sleek and adds the perfect amount of warmth and ambiance to the room. We are very pleased with the service and product. read more

Failed to follow up. But that's ok..... as I went to Wiltshire fireplace instead and very pleased! read more

Brandon at AMS is the guy to help you through all your needs. From design, item selection and parts specs he will help from A to Z. Thanks to AMS my backyard firepit has received the finishing touches needed to exceed my expectations. Thanks Brandon. read more

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Smoke isn't exiting my fireplace properly, so I've been calling businesses and talking with them about my options. Generally, I can rebuild my chimney or convert it to a gas insert. The folks at AMS Fireplace were super helpful when I called them. They followed up with an e-mail containing some of my options and some insert samples. I really appreciated all of the info and the time they took explaining the sales/install process with me. read more

Excellent customer service with Brandon when selecting which fireplace was best for us. He walked us through through the process and we were very confident and had no doubt that we were making the right decision with our choices. Installation team was incredibly courteous, on time, clean and worked quickly. Walked me though everything from beginning to end. Ended up with a great looking fireplace exactly how we wanted it. read more

BEWARE!!! They will try to bill you twice for the same service and then threaten to place a lien on your home. This review is for extremely poor customer service experience during the billing process with Kammie Reimer. We purchased a custom fireplace door from AMS in March 2021, at which time we paid a 50% down payment. On completion of the job in May 2021, I gave authorization to bill the remaining 50% to the credit card on file. Over 6 months later (late December 2021) I receive threatening calls and emails stating that we have not paid the invoices. Upon further investigation, it was uncovered that this was due to a "glitch" or billing error and that the company did not have any record of my payments. Kammie threatened to place a lien on my home if we did not pay the full 100% amount within 7 days. I asked to speak with the manager (she replied she was the manager) and then the owner about the threatening nature of her emails and phone calls. She replied that the owner had authorized the emails sent and that payment is outstanding. I am very appalled by the manner in which this company conducts their billing and accounting, as well as their lack of customer service. They are extremely disorganized financially and will ultimately blame and threaten the consumer for fault, when clearly there are internal financial issues within AMS. read more

Our custom designed fireplace cover is so unique and beautiful, drawing compliments from everyone who sees it. We looked all over for off-the-shelf options, and they were all HIDEOUS and boring. AMS is not inexpensive and due to their popularity, there's a bit of wait time involved, but well worth it on both counts. read more

AMS Fireplace - Fireplace Services Near Me - Carlsbad, California

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OH MY GOSH!!! This was the best customer service that I have had in years!!! I ordered a fabulous fire pit from Amazon from AMS and the shipping was delayed (to be expected since it is very heavy) and amazon and Fed X gave me all kinds of run around, so I called AMS directly. Andrew answered and not only helped me find where my fire pit was but also helped me match the propane tank cover to the fire pit. He was kind, courteous, and took all kinds of time to be sure I was happy. I will forever recommend them and continue to purchase from this fabulous family owned business. This made my day! read more

Great experience ordering a Prism Moderno 5 Fire Pit for our backyard. Ana and Afaf were wonderful in answering pre-purchase questions as well as a couple after it was received. Delivery was smooth as well. The Fire Pit is beautiful and was a great price compared to similar options. read more

Brandon and Isaac were very knowledgeable and helpful. They went above and beyond to assist me. They great to work with and I value their customer service. read more

Kammie was great to work with. She was communicative and helpful. I love my new fireplace doors!

I want to let you know what a stellar employee you have in Adam Dawas! I have never met a salesperson more knowledgeable and helpful than Adam. I was very impressed with his complete knowledge of your products and installation specifications. He was very patient and took his time answering all of my questions and making sure I understood everything he was saying. When it came time to load my fireplace in my vehicle, Adam was right there leading the way and making sure everything went smoothly. Since my contractor in Mexico will be installing my fireplace, I had an inordinate amount of installation questions. Adam answered answered all of my questions and even went so far as to offer future telephone assistance if my contractor runs into any problems. I'm not the type of person who writes reviews very often; either good or bad, but I want to make sure that Adam is recognized for the fantastic employee that he is. You should be very proud of the way he represents your company. As a side note, all of your employees were very friendly and polite, but my interactions with Adam were absolutely exceptional. It was a pleasure doing business with your company. Thank you, Robert Lincoln (559) 917-7606 read more