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    Willow Bath and Vanity

    3.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    2 months ago

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    Traditions in Tile and Stone

    Traditions in Tile and Stone

    3.2
    (10 reviews)

    My contact went on a long vacation which I don't have a problem with but her backup would not…read morereturn my call or my contractor's calls. The tile was delivered broken after taking a month to get here so they had to order more. The grout I'm not sure was ever ordered but was not there with the tile and it was ordered at the same time.

    ***SAVE YOUR MONEY AND GO SOMEWHERE THAT APPRECIATES YOUR BUSINESS***…read more Don't be captivated by the tile selection in this store. Yes, they do have beautiful options, but once they get your money you will be forgotten about and receive ZERO customer service. I was working on a kitchen remodel and the designers helped me to find some accent tile as well as trim pieces to match the statement tile I purchased from Floor & Décor. THAT'S WHEN MY GOOD EXPERIENCE ENDS! My tile did not arrive in the window of time I was given. I wasn't even notified. I called in to check the delivery status and low and behold, my tile had been received, but no one had cared enough to notify me. While picking up my tile I discover the wrong trim pieces were received. (If you're thinking this is no big deal, please read more reviews and you will see that this is a common error TinT has been making for years, yet they have done nothing to prevent it from happening. Also found out the same thing happened to my neighbor.) After days of calling and emailing the Store Manager, I finally received an email back from her stating my tile is estimated to be received in 9 days. You would think that I was in good hands now that I am dealing with the Store Manager, but you would be wrong. 9 days came and went and still no word from TinT. After waiting an additional 5 days I asked for an update and AGAIN my tile was sitting there, but NO ONE cared enough to notify me. I brought my dissatisfaction with their service to my designers attention and her response was "If we had sku numbers and tracking then that would be great, but we don't". Really?!? They caused me to delay my tile installer 3 times due to their continued carelessness and this is their response? To say I am disappointed would be an understatement. This is a high end store where customers are paying premium prices, so to receive this low level of customer service blows my mind. I spent ¼ of the price at Floor & Décor and received 1000% better service. PLEASE take your hard earned money to a store that values their customers!!!

    Affinity Stoneworks

    Affinity Stoneworks

    3.8
    (16 reviews)

    We had Affinity fix a big mistake a contractor made with a master bathroom remodel. They did an…read moreamazing job redoing our vanity top. Would highly recommend them to anyone looking for a company that excels at countertops.

    Horrible experience. Owner Bennett seems decent; however, his team does not have good follow…read morethrough. Tiffany on design team never reached out to me as promised. After a week without being contacted by her, I reached out to Bennett AGAIN. He scheduled Scott, who leads the remodel business to come out to give initial consultation of my multi phased full home remodel. Scott was a NO CALL, NO SHOW. He was schedule to arrive at 3pm, at 3:30 I contacted Bennett and he told me Scott had a client emergency to tend to "broken pipe". YEAH RIGHT! Even if this were true, so far, the brief history of NO communication reigns supreme with this company. I understand things happen, but there is no excuse for NO communication. Maybe Affinity Stoneworks is accustomed to customers with unlimited time and money to waste. I am not that customer. I had to take off work to accommodate Scott's schedule just for him not to show up. How am I to trust Affinity Stoneworks will not take thousands of my dollars and disappear, not show up, and string me along. I cannot. I was really looking forward to collaborating with this company, their website photos are beautiful; I was hopping my house would be a gorgeous as the one's in their photo gallery. What a disappointment.

    Surface Providers

    Surface Providers

    5.0
    (1 review)

    There are a lot of choices when remodeling a bath or a kitchen - it's a big investment of time +…read moremoney, so you want to get it right. After living with the bathroom countertops in our home for over 10 years, we decided it was time to replace them AND get new sinks...in all three full baths. Yes, we're a little insane. I did all the usual things: browsed the big box stores, shopped online and then I reached out to a friend for a recommendation. This friend owned his own construction business for years and had just completed finishing his basement. I asked if he was happy with his countertops in the new bath and the bar area. The aswer was "absolutely - they did a great job, and gave us an awesome price" and he referred us to Surface Providers. When someone with his construction skills is happy with a company, that's a BIG plus. We headed up to their showroom within the week, where we met with Kyle. After explaining our project to him, we looked at sinks, made our choice and then went back into their warehouse & walked into what felt like acres of material! You want choice? They've got choice! We knew we didn't want marble again, so that helped us narrow down the aisles and almost immediately hubby and I both stopped in front of one and said "That's it". Fortunately, I'd already done some rough measurements of all three bathroom counters, so Kyle was able to give us a solid estimate that day and it was absolutely the best pricing we'd gotten anywhere. One hand surgery/recovery time and one old tub removal/new tub install later, we were ready for Surface Providers to come do the official measurement and mvoe forward with our countertops - Kyle had kept in touch with us the entire time, and quickly set up the appointment for measurement. In no time at all, our countertops were ready and we set up the install. Victor and his assistant were super nice, answered all our questions and got the countertops and sinks installed in no time. We were thrilled! Now comes the best part: there was a manufacturing flaw in one of the sinks that we didn't notice until we started to reconnect the plumbing. The drain of the sink wasn't manufactured straight, so it couldn't form a tight seal and kept leaking. Hubby reached out to Kyle, who quickly arranged to have a new sink delivered and installed. Quality - 100% Service - 100% Selection - 100% If we ever decided to redo our Kitchen, we won't waste time anywhere else. We'll head back up to Surface Providers.

    Willow Bath and Vanity - kitchenandbath - Updated July 2026

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