Fantastic staff, selection, and customer care. Everything you should look for when searching for a…read morepair of glasses. Helpful but not pushy, well-versed in insurance deductibles, and you don't have to pay for the whole thing upfront. You could pay for part of it and then the rest when your glasses come in.

Very disappointed -- both with the quality of the eyewear and the attitude toward patients on…read moreMedicare I have worn glasses since I was a child and am extremely nearsighted, so my glasses are something I depend on every single day. In all my years of wearing glasses, I have never had a pair simply snap at the arm from being picked up normally. Unfortunately, that is exactly what happened with the pair I purchased here only about a year and a half ago. When I called the office about what happened, I was told that the glasses were already a year and a half old, as though that were a reasonable lifespan for prescription eyeglasses. I was also told that Medicare "basically gave" me the glasses and that they were free in a way. I found that comment extremely condescending. Yes, Medicare provided coverage, but these were not simply "free glasses" that I was handed. I paid additional money out of pocket for the glasses and lenses, and more importantly, I am a paying patient who deserves to receive a quality product and be treated with respect. Being on Medicare or having a fixed income should not somehow lower the standard of what is considered acceptable. I was told I could come into the office and they would "see what they could do," but I was also reminded that things cost money and aren't free. I understand that businesses have costs. I wasn't asking for something for nothing. I was asking whether an optical office would stand behind a pair of prescription glasses that failed after only 18 months under what appears to have been completely normal use. What makes this particularly frustrating is that this is not the first time my family has had an issue with the quality of eyewear purchased here. About a year ago, my daughter's glasses purchased through this office also broke easily. In her case, she was NOT using Medicare. Her glasses were covered through a union insurance plan through her father, so this wasn't an issue of Medicare providing some supposedly inferior or no-cost eyewear. An optician at another office examined the glasses and told us they appeared to be defective. My mother ultimately had to pay out of pocket to have the replacement glasses made elsewhere. So I now have two separate experiences involving glasses purchased through this office that have failed prematurely. In my daughter's case, another optician actually identified the frame as appearing defective. That makes it very difficult for me to simply chalk my current experience up to bad luck. This is especially disappointing because this office is located in an affluent area and appears to specialize in higher-end and designer eyewear. I initially chose them because they accepted my insurance and had numerous positive reviews talking about how nice and accommodating they were. I expected that same level of customer service regardless of what type of insurance a patient carries. Instead, when I called about my broken glasses, the emphasis seemed to be on the fact that Medicare had paid for them and that they were already a year and a half old. I don't think 18 months should automatically be considered an acceptable lifespan for prescription eyeglasses, particularly when the frame broke from ordinary handling and there was no apparent misuse. I am not expecting an expensive designer frame for nothing, nor am I expecting a business to replace every pair of glasses indefinitely. I am expecting reasonable quality, reasonable durability, and a reasonable response when a product fails. What bothered me most was not simply that the glasses broke. Things can break. It was the attitude I encountered when I brought the problem to their attention. The implication that because Medicare covered the glasses they were somehow "free," and therefore perhaps not something I should expect much from, was extremely off-putting. People on Medicare and people living on fixed incomes still deserve quality products and professional, respectful treatment. Insurance coverage should determine how a patient pays--not how much consideration or quality they receive. After these two experiences, I have serious reservations about the quality of the frames being sold here and about the customer service provided when something goes wrong. Unfortunately, I won't be purchasing eyewear here again.

Gary at Roslyn Eye Centre is the best! I broke my glasses…read morein half and sent my daughter in and in 10 minutes he had the lenses in a new frame and treated me like family! I highly recommend them!!

Highly recommend. Very professional and friendly staff. Wonderful selection of eyewear and the…read moreservice is prompt. Wouldn't go anywhere else!

Such a great experience! Everyone was so helpful and kind, beautiful selection of frames, quick…read moreturnaround. Thank you!!!

Dr. Kramer is so talented! He gets my eye prescription correct every time! I don't get headaches…read morewhen I get new frames; he's very skilled at pinpointing the best number for your vision. The staff is sooo kind, friendly & accommodating & professiinal. The practice is beautiful, bright, parking is easy. My favorite thing is there is NO waiting & dr. Kramer does a thorough, efficient examination & you are not wasting time just sitting around. As for many of us, we value our time; so I especially love how the whole team there shares in the value of time; and keep things moving. Beautiful selection; clean, modern, very well kept & excellent variety. He's a pricier, but worth it Bc it's for my vision!! Which I use fairly often

Eli is a dedicated and skilled optician with a heart of gold. He will guide a transaction towards…read moreyour benefit, not his own. He will actually try to save you money! A true mensch good guy!

Eli Moscovitz, the owner of In Focus Eyewear on Willis Ave in Albertson, is an expert optician,…read morepainstakingly meticulous and thorough. Recently, Eli filled my new prescription daily wear glasses, prescription sunglasses, and bifocal computer and reading glasses. All were done expertly. Eli, as it so happens, is also a seasoned classic rock guitarist specializing in the Rolling Stones, from their Pop Rock to Hard Rock periods. Talk about a dual threat! His band, Let It Bleed, regularly plays in the area. Eli is also a very special person in his heart and soul. Pay him a visit if you have optical needs or just want to meet a truly unique individual! @ 1015 Willis Ave, Albertson, NY

Visual Eyes has the most beautiful selection of designer glasses and my eye exams with Dr. Diane…read moreSolasz are excellent. She spends a great deal of time examining my and my families eyes and expertly fits our glasses and contact lenses. She even diagnosed my daughter with a vision problem that was negatively impacting her reading ability that was not picked up by a former optomologist! The opticians are top notch and are always able to help with adjustments and selecting the most trendy fashionable frames. I would highly recommend Dr. Solasz and the staff of Visual Eyes for any and all eye care needs.

I have been buying my glasses at Visual Eyes for 15 years. They have frames you won't find in other…read morestores. All of the people I have worked with have been helpful (and honest) when trying to decide which frame looks best. If you're looking for something traditional or with a high fashion edge, you'll find it at Visual Eyes!

So I really just came it to buy lens cleaner and Joe offered them to me for free. This made my day…read moreand now I'm a customer because I just made an appt for me and my daughter! And they can re-use my existing frame for my eyeglasses. They also have an amazing selection of really nice frames and I already reserved one for the sunglasses! Optical Heights has the best customer service and a little goes a long way!

Best Eyewear store ever Amazing selection of high-end frames…read more staff is exceptional The owner Diane is exceptional and spend as much time as needed for proper fitting of the Eyewear. Highly recommended

Very helpful and great prices- delivery is less than a wk- received…read morelots of compliments