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    Optical Heights

    4.7 (11 reviews)
    Open • 10:00 am - 4:00 pm

    Services - Optical Heights

    Eye exams

    Eyewear fitting

    Retinal imaging

    Optical Heights Photos

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    Recommended Reviews - Optical Heights

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    1 year ago

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    7 months ago

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    10 years ago

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    8 years ago

    Just picked up new eyeglasses at Optical Heights. Very impressed with the quality and the service I received. Highly recommend.

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    14 years ago

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    Vision World - Everyone here is just wonderful.  Definitely the world's friendliest eyeglass store.

    Vision World

    4.7(64 reviews)
    1.2 mi
    •$$$

    Amazing service at Vision World in Albertson! I brought my sunglasses in after a long summer, and…read morethey cleaned them beautifully--they look and feel brand new! The staff was so friendly, professional, and helpful. It's the little things that make such a difference. I truly appreciate the wonderful customer service and highly recommend Vision World in Albertson!

    Very disappointed -- both with the quality of the eyewear and the attitude toward patients on…read moreMedicare I have worn glasses since I was a child and am extremely nearsighted, so my glasses are something I depend on every single day. In all my years of wearing glasses, I have never had a pair simply snap at the arm from being picked up normally. Unfortunately, that is exactly what happened with the pair I purchased here only about a year and a half ago. When I called the office about what happened, I was told that the glasses were already a year and a half old, as though that were a reasonable lifespan for prescription eyeglasses. I was also told that Medicare "basically gave" me the glasses and that they were free in a way. I found that comment extremely condescending. Yes, Medicare provided coverage, but these were not simply "free glasses" that I was handed. I paid additional money out of pocket for the glasses and lenses, and more importantly, I am a paying patient who deserves to receive a quality product and be treated with respect. Being on Medicare or having a fixed income should not somehow lower the standard of what is considered acceptable. I was told I could come into the office and they would "see what they could do," but I was also reminded that things cost money and aren't free. I understand that businesses have costs. I wasn't asking for something for nothing. I was asking whether an optical office would stand behind a pair of prescription glasses that failed after only 18 months under what appears to have been completely normal use. What makes this particularly frustrating is that this is not the first time my family has had an issue with the quality of eyewear purchased here. About a year ago, my daughter's glasses purchased through this office also broke easily. In her case, she was NOT using Medicare. Her glasses were covered through a union insurance plan through her father, so this wasn't an issue of Medicare providing some supposedly inferior or no-cost eyewear. An optician at another office examined the glasses and told us they appeared to be defective. My mother ultimately had to pay out of pocket to have the replacement glasses made elsewhere. So I now have two separate experiences involving glasses purchased through this office that have failed prematurely. In my daughter's case, another optician actually identified the frame as appearing defective. That makes it very difficult for me to simply chalk my current experience up to bad luck. This is especially disappointing because this office is located in an affluent area and appears to specialize in higher-end and designer eyewear. I initially chose them because they accepted my insurance and had numerous positive reviews talking about how nice and accommodating they were. I expected that same level of customer service regardless of what type of insurance a patient carries. Instead, when I called about my broken glasses, the emphasis seemed to be on the fact that Medicare had paid for them and that they were already a year and a half old. I don't think 18 months should automatically be considered an acceptable lifespan for prescription eyeglasses, particularly when the frame broke from ordinary handling and there was no apparent misuse. I am not expecting an expensive designer frame for nothing, nor am I expecting a business to replace every pair of glasses indefinitely. I am expecting reasonable quality, reasonable durability, and a reasonable response when a product fails. What bothered me most was not simply that the glasses broke. Things can break. It was the attitude I encountered when I brought the problem to their attention. The implication that because Medicare covered the glasses they were somehow "free," and therefore perhaps not something I should expect much from, was extremely off-putting. People on Medicare and people living on fixed incomes still deserve quality products and professional, respectful treatment. Insurance coverage should determine how a patient pays--not how much consideration or quality they receive. After these two experiences, I have serious reservations about the quality of the frames being sold here and about the customer service provided when something goes wrong. Unfortunately, I won't be purchasing eyewear here again.

    Photos
    Vision World - Getting some love from the awesome therapy dogs at Vision World in Albertson.

    Getting some love from the awesome therapy dogs at Vision World in Albertson.

    Vision World - The world's friendliest eyeglass store.

    The world's friendliest eyeglass store.

    Vision World - The sign should say "the World's friendliest store"'!!  great customer service & great classes.  Paul & his staff are the best!!

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    The sign should say "the World's friendliest store"'!! great customer service & great classes. Paul & his staff are the best!!

    Optical Heights - optometrists - Updated October 2026

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