Fantastic staff, selection, and customer care. Everything you should look for when searching for a…read morepair of glasses. Helpful but not pushy, well-versed in insurance deductibles, and you don't have to pay for the whole thing upfront. You could pay for part of it and then the rest when your glasses come in.

Very disappointed -- both with the quality of the eyewear and the attitude toward patients on…read moreMedicare I have worn glasses since I was a child and am extremely nearsighted, so my glasses are something I depend on every single day. In all my years of wearing glasses, I have never had a pair simply snap at the arm from being picked up normally. Unfortunately, that is exactly what happened with the pair I purchased here only about a year and a half ago. When I called the office about what happened, I was told that the glasses were already a year and a half old, as though that were a reasonable lifespan for prescription eyeglasses. I was also told that Medicare "basically gave" me the glasses and that they were free in a way. I found that comment extremely condescending. Yes, Medicare provided coverage, but these were not simply "free glasses" that I was handed. I paid additional money out of pocket for the glasses and lenses, and more importantly, I am a paying patient who deserves to receive a quality product and be treated with respect. Being on Medicare or having a fixed income should not somehow lower the standard of what is considered acceptable. I was told I could come into the office and they would "see what they could do," but I was also reminded that things cost money and aren't free. I understand that businesses have costs. I wasn't asking for something for nothing. I was asking whether an optical office would stand behind a pair of prescription glasses that failed after only 18 months under what appears to have been completely normal use. What makes this particularly frustrating is that this is not the first time my family has had an issue with the quality of eyewear purchased here. About a year ago, my daughter's glasses purchased through this office also broke easily. In her case, she was NOT using Medicare. Her glasses were covered through a union insurance plan through her father, so this wasn't an issue of Medicare providing some supposedly inferior or no-cost eyewear. An optician at another office examined the glasses and told us they appeared to be defective. My mother ultimately had to pay out of pocket to have the replacement glasses made elsewhere. So I now have two separate experiences involving glasses purchased through this office that have failed prematurely. In my daughter's case, another optician actually identified the frame as appearing defective. That makes it very difficult for me to simply chalk my current experience up to bad luck. This is especially disappointing because this office is located in an affluent area and appears to specialize in higher-end and designer eyewear. I initially chose them because they accepted my insurance and had numerous positive reviews talking about how nice and accommodating they were. I expected that same level of customer service regardless of what type of insurance a patient carries. Instead, when I called about my broken glasses, the emphasis seemed to be on the fact that Medicare had paid for them and that they were already a year and a half old. I don't think 18 months should automatically be considered an acceptable lifespan for prescription eyeglasses, particularly when the frame broke from ordinary handling and there was no apparent misuse. I am not expecting an expensive designer frame for nothing, nor am I expecting a business to replace every pair of glasses indefinitely. I am expecting reasonable quality, reasonable durability, and a reasonable response when a product fails. What bothered me most was not simply that the glasses broke. Things can break. It was the attitude I encountered when I brought the problem to their attention. The implication that because Medicare covered the glasses they were somehow "free," and therefore perhaps not something I should expect much from, was extremely off-putting. People on Medicare and people living on fixed incomes still deserve quality products and professional, respectful treatment. Insurance coverage should determine how a patient pays--not how much consideration or quality they receive. After these two experiences, I have serious reservations about the quality of the frames being sold here and about the customer service provided when something goes wrong. Unfortunately, I won't be purchasing eyewear here again.

I'm new to this office, but was extremely pleased with Dominick, staff and my new glasses! Thx.read more

Always pleasant, professional and friendly. Dominic always goes above and beyond for his customers…read more He is patient and has fair prices. Staff is always top notch! During this covid pandemic you can be absolutely sure you are in good hands. Place is clean, sanitized and everyone in masks. If you haven't used Val Optical give them a try and you will be a forever customer POPP Family East Rockaway

First time there and it is my last time there. A young lady working there has an attitude. Not…read moretoo helpful. Also while talking to me, she kept adjusting her hair. Not professional and quiet rude.

I'm bias. I've lived in Oceanside practically my whole 22 years of existence and have gone to…read moreNassau vision since I've needed glasses. Now I've moved to Garden City. I do not like going to Oceanside. I had an awful high school experience and I get an eerie feeling whenever I have to go there. With all that being said, I had an unpleasant experience at Nassau visions today. My girlfriend came with me today to Nassau visions because I do not like driving to places by myself. I had to wear my girlfriend's glasses to drive. I told the three receptionist (I'm not sure why there's three people there) that I had to wear her glasses. There was no comment made about me wearing her prescription lenses at that time. Anyways, I go to the back with the optician. When I come out of the optician, I saw my girlfriend very upset. I ask her what's wrong. She says, she will tell me later. Yada yada I pick my glasses out and sample contacts. Pay for it and leave. I come to find out from my girlfriend later that the THREE receptionists ganged up on my girlfriend and gave her sh*t about her letting me drive and I shouldn't be wearing her glasses. My girlfriend doesn't even have her license. There was no one else who could get me to the appointment except me and I wasn't paying for an Uber because I feel totally FINE driving. It wasn't a problem. I do not know who these elitist, bogus, hateful, disgusting, and meaningless tyrants think they are. I'm through being talked down to and that includes my girlfriend. I'm 22 years old man not a 5 year old kid. How dare you connive and wiggle your worm-self into making my girlfriend very upset and angry. What good does it do? Are you the law-agency that makes sure everyone has the RIGHT prescription while driving. GET A GRIP. Thank you!!!

I've been a happy customer since Look N See opened. The owner provides great personalized service,…read moreknowledgeable and professional suggestions, competitive pricing, and fast turn around time. Even though I moved away, I still return to Look N See for my glasses!

Got some awesome ray bans from this awesome store for an awesome price. Yelp wants more words-…read moreawesome awesome awesome awesome awesome. Highly recommended

Great Customer service! I started going here during the pandemic....try to support black businesses…read morein my area. My husband and I are new customers we now get out contacts from J&J.

Excellent customer service and very personable. I brought my 4 year old twins here and they loved…read morewoman owner who assisted us. She was very patient with them as they're very energetic as any 4 year old and help us find the perfect pair of glasses for them. It was meant for us to go there as her mother in law and mother in laws sister are twins as well. I highly recommend anyone to go here. I rather here than any chain eye stores as this was the best service I received.

I have been waiting since December 22 (it is February 26) for a pair of sunglasses. I have been a…read morecustomer for over 20 years but the new ownership leaves much to be desired. I gave the optometrist my glasses and a prescription saying the glasses were perfect and I wasn't sure if the prescription was correct. He chose to fill the prescription. Needless-to say, it was incorrect. He blamed the writer of the prescription saying he was trying to trick me to have anyone else filling the prescription make the wrong glasses so that I would return to him. He then used my glasses to get a new prescription. The glasses he made caused me to see double. He again blamed the old optometrist. He had me come in to see his optometrist for a brand new prescription. I was kept waiting for over 45 minutes, during which time the client scheduled after me already entered. The doctor checked my eyes but "didn't bring his equipment to test for prisms" - the one problem that the glasses he gave me had. But he promised that for the next exam I would be his first patient. The next week I showed up and lo and behold the doctor was with another patient. He told me he didn't realize he promised me the first appointment and said "I guess I need a REAL appointment book". The glasses that were then made were still wrong and made me see double. He refused to refund my money and I am still waiting for a solution. When I originally ordered the glasses I called after over four weeks because I hadn't heard from them. I was told "The glasses are here but I don't know if they came back from the maker or weren't sent out yet. I'll call you tomorrow to let you know. Four days later I called him because I hadn't heard from them and was told - Oh yes, they're ready. I don't know why you weren't called.

Love the staff, and the exam was extensive. Great selection of frames that were covered under my…read moreplan. Warm and welcoming environment.

Today was my first visit to Broadway Optix and it was a WONDERFUL experience! Dr. Horn and Ellen…read moreare absolutely fantastic and the quality of service was incredible!

Very good selection of glasses, lovely lady who is knowledgeable, helpful & friendly found several…read moreeyeglasses for mom to choose from. Everything went excellently, they text you when your order is complete! Great experience

Dr. Frank's is da GOAT ! Music teacher here, with a…read moreconsiderable amount of astigmatism on both eyes. Additionally, I'm hard of hearing, so I not only rely on my vision to read music, but also to access everyday "aural" information. Dr. Franks is an amazingly patient doctor who truly goes above and beyond to correct and maximize your vision to its fullest potential. He keeps himself current with the latest about medical and optical tech and advancements and his practice is up to date! He doesn't just rely on solely the standard eye chart, he will try different lighting conditions and even suggest improvements to your visual environment so you can get the most out of your vision (or whatever remains of it). He is extremely knowledgeable and isn't afraid to explore alternatives to make sure you get the most out of your eyes, as well as from the glasses or contacts he recommends. His patience, attention to detail, and willingness to try different alternatives really set him apart. My family and I have been going to him for over a decade, and we continue to recommend him because of his expertise, deep knowledge, and genuine dedication to his patients (yes! you're a patient, not a client!). Dr. Franks is truly a hidden gem! if you need an eye doctor, or feel you could still see better, give him a try!

I was looking for a provider near Long Beach who accepts Davis Vision Plan and came upon Dr. James…read moreFranks' office inside Costco while doing my Costco shopping. His Costco office opened in August and currently is open Tuesdays and Saturdays for now with plans to increase hours. I believe he is a provider independent of Costco and anyone can make an appointment to see Dr. Franks even if you do not have a Costco membership. As I do not have time during the week Saturday was perfect for me. Making an appointment was a piece of cake (same day! and walk ins welcome!) as Dr. Franks fit me right in. I've gotten my eye exams done in CA, FL, and NY now and my eye exam with Dr. Franks was the best, most thorough exam I've ever had. Although he was very thorough with my eye exam, he was also very efficient, quick and got me out in no time. You can tell he is very passionate and enthusiastic about his work and your eye health. With my Davis Vision VSP, eyeglasses exam was covered and only needed to pay $40 for my contact lens exam too. He recommended me some great new contacts lenses for my eyes and gave me samples to try on. He gave me the prescriptions for my eyeglasses as well as for my contacts. Also got some free travel size contact solutions to go! Dr. Franks is absolutely amazing and I would highly recommend him for eye exams! You won't regret it and will have clear vision! I know I came out of his office in Costco with clear vision! 8)