I have been waiting since December 22 (it is February 26) for a pair of sunglasses. I have been a…read morecustomer for over 20 years but the new ownership leaves much to be desired. I gave the optometrist my glasses and a prescription saying the glasses were perfect and I wasn't sure if the prescription was correct. He chose to fill the prescription. Needless-to say, it was incorrect. He blamed the writer of the prescription saying he was trying to trick me to have anyone else filling the prescription make the wrong glasses so that I would return to him. He then used my glasses to get a new prescription. The glasses he made caused me to see double. He again blamed the old optometrist. He had me come in to see his optometrist for a brand new prescription. I was kept waiting for over 45 minutes, during which time the client scheduled after me already entered. The doctor checked my eyes but "didn't bring his equipment to test for prisms" - the one problem that the glasses he gave me had. But he promised that for the next exam I would be his first patient. The next week I showed up and lo and behold the doctor was with another patient. He told me he didn't realize he promised me the first appointment and said "I guess I need a REAL appointment book". The glasses that were then made were still wrong and made me see double. He refused to refund my money and I am still waiting for a solution. When I originally ordered the glasses I called after over four weeks because I hadn't heard from them. I was told "The glasses are here but I don't know if they came back from the maker or weren't sent out yet. I'll call you tomorrow to let you know. Four days later I called him because I hadn't heard from them and was told - Oh yes, they're ready. I don't know why you weren't called.

Love the staff, and the exam was extensive. Great selection of frames that were covered under my…read moreplan. Warm and welcoming environment.

Gray team effort to help my father who's hard of hearing and had beginning stages of dementia. They…read morewere so attentive and never rushed me as he's not bilingual and I had to assist and translate. TY for such a smooth transaction!

Professional! Quick!…read moreSuper nice staff! I currently have "The Teacher Insurance" and my husbands insurance (MTA) This is the only place that takes both! BEYOND HAPPY! I called the same day for an appointment and they were able to fit me in. No wait! As I entered both Ladies were welcoming and briefed me with my insurances.(which I loved, I never know which insures covers what) Social distance was a priority. Everything was clean and welcoming. The doctor was able to see me right away, I literally spent no more than 45 min with exam. She was extremely nice, easy to speak to, (some doctors get right to the point and brief) she was very thorough, explained the exams and completed the different eye tests! She took her time where I didn't feel like I was a number or a patient entering a revolving door! I inquired about colored contacts she even provided me with samples of different colored contacts! I would 1000% recommend this vision care!

I purchased very expensive glasses about 3 years ago .I paid extra for them to be scratch proof .I…read morewent in the other day because there is a scratch in my lens .I was told they can't do anything about it even though I paid extra for them to be scratch free stay away from this place .Cohen's in Oceanside

I don't have enough time to list all of the wrongs that I encountered at this location. I will…read moresimply say if you value your money ,time and looking for a quality product that they stand behind, this place did not provide it for me. The representative Michelle in particular lacks professionalism and courtesy. She started out defensive and unwilling to help me with a simple fix. The negative reviews are there for a reason. If they had negative stars I would have gave them -5 .Simple fix gone wrong. From making an appointment to getting service I would rate her poor at best. (Update more in-depth) After verbal gymnastics, complaining to corporate speaking with the manager Joanna who was upset that the interaction would be reviewed on social media , I was finally routed to the owner who seemed reserved at first but finally offered options which included paying for new frames at a discount of 65 percent off. I had the frames for 5 months and hoped that the small piece that fell off the frames near the temple could be put back on or solicit the manufacturer for new frames as this was a defective frame ( was not an option ) He did take a look and brought them to another location and as of this post fixed them. This simple fix could have been handled at counter person level but Michelle said that the person who fixes glasses if I left them has lost peoples glasses and despite not having a tech on site like many other eyeglass stores , he only worked on Tuesday and Thursday. I explained that I work during the week and she became increasingly nasty as I tried to find a solution and questioned how many glasses has the repair person lost. She said he takes them from the store and if I left them it would be at my own risk ( What!!) trying to get statistics as to what my outcome would be , I asked her could she leave them in the store for repair . She still continued to dissuade me from doing so. Finally I begged ( yes begged) for her to help me at which point she then agreed to put a note that said fix in store and to my surprise she was also working on the day the repair person would be there ( shut the front door!! ) Why not offer this as the first option. When I called Tuesday to see if they were ready I spoke to Brandy who said they were not ready , upon questioning her about frames being removed off site she said that rarely happens . (Not what Michelle said)- On Thursday I received a call and was explained that the small decorative piece by the temple that fell off the frame and allowed the arm to not jut out could not be fixed and they suggested I glue it on myself ( $500 dollar Marc Jacob frames ) 5 months later!!! , I was passed to the manager who was defensive and irritated - no brainer because--( she mentioned at one point at a previous appointment I had in conversation with her that she had a negative interaction with another customer and she wanted to throw down with her . huh! - first red flag - should have ran out the door then ) She then passed me to the owner Olec , I asked can we send them back to the manufacturer. The owner said they are not actually made by Marc Jacob but by a frame company that has the license for the right to ( huh! , Not original- Wow , okay ) In the end they are currently fixed ( which could have avoided this whole negative encounter ) and I pray that nothing else goes wrong or I'm out of choices because upon picking them up I once again had to deal with Michelle who an attitude handed me my glasses in the same not original case , smudged and dirty and with no one available to make any final adjustments ( not that I had someone to do any adjustments upon picking them up originally at point of purchase) and I told her that her customer service was not good towards me and she said neither was mine.( huh!) I said you're not a nice person to your customer and she said neither am I and called the Police. When the police got there I explained exactly what happened. They stood there shaking their heads as I explained my story and the amount I paid for a frame that was not original Even they could see as I explained the encounter that it was ridiculous and petty. I further explained that Michelle suggested at one point in our conversations that I stepped on them . The officers looked at me and my size and agreed if so the glasses would have been destroyed. My courteous well mannered demeanor was met with the worst feeling about doing business I've ever had. I feel completely humiliated and taken advantage of. Included is a photo of the glasses - please not the very tiny decorative silver piece at the temple, that is what fell off.

I tried Econo Vision for the first time and I'm sorry I ever went anywhere else for my glasses…read more Joseph was so easy to deal with, a truly nice man. I got a good pair of glasses for a lower price than I had been paying elsewhere. I would highly recommend Econo Vision to everyone in need of glasses.

It was a Sunday and I needed new glasses before going away in a couple of days. One might assume…read morethat something like optical stores that cater to consumers, would be open on a Sunday. Many are not. And many also have so all kinds of arbitrary "rules" that make getting a basic pair of glasses so much grief. For example, some do not have walk-in appointments and take days before they can accommodate you. Others will not read your prescription off of existing glasses, as used to be quite common. I went to EconoVision, a very nice shop on Long Beach road and met owner Joseph Pacht. A TOTALLY CHARMING man in a jacket and tie. Totally old school and polite. They were open, no appointment was needed. And while they did not have an eye doctor, as theirs of many years recently retired, they would have a new one next month. Regardless, they were perfectly willing to read the prescription off an existing pair of lenses. Joseph pointed out their frames on sale for $99. The selection, while not huge, was more than adequate as many were very nice. So nice in fact, that I picked out two frames and asked how much the actual lenses would cost on top. To my happy surprise, the lenses and frames were BOTH included in that $99 price! What a throw-back! There was no upsell, and no pressure. The glasses were both ready in under an hour! This was the nicest and easiest purchasing experience I have had in a long time. It's the way things used to be, and I wish still was. That sort of kindness and service is unfortunately rare today. I totally recommend this shop. Thank you Joseph!

Excellent service, friendly, pleasant, knowledgeable staff, Dr Bohn is exceptional. Highly…read morerecommended.

They are thorough and peasant. Also they have a great selection of frames. Dr. Bohn is excellent!read more

I didn't have an appointment so I called to see if I could have my 8 Y.O. son's eyes checked. I…read morespoke to Ronaldo who kindly agreed to fit me in right away between his scheduled appointments. Doctor Fuchs was great with my son, and Ronaldo was helpful with our glasses selection. My son can get nervous in clinical settings but he had a great time, and is looking forward to getting his new glasses. Fair warning - if you're like me and you haven't bought glasses recently - they ain't cheap. Prepare yourself bc insurance only reduces your bill by $100. The rest is out of pocket.

Customer was great and on point. Very knowledgeable and friendly staff, will definitely recommend…read more Their array of frames are nice. Price is competitive.

In gratitude to Dr. Anna Terrarosa who quickly diagnosed and offered a solution for an extreme dry…read moreeye condition from which no combination of prescription or over the counter eye drops provided the least amount of relief. Dr. Terrarosa presented a straightforward and easy to understand diagnosis, explanation and solution to this condition that I had endured for a period of several years. The solution involved a procedure that when described, even those who aren't squeamish would rather not think about; however, owing to her kind, reassuring and ever so positive "bed side manner" she instilled a strong sense of confidence and assurance that immediately put me at ease with a total understanding of what was involved. As Dr. Terrarosa performed the procedure she provided easy to understand explanations as well as what to expect. The procedure went well without causing the least bit of discomfort. Likewise, the recovery caused far less discomfort than the dry eye condition. Most importantly, the procedure was most successful providing total relief. Again, many thanks to Dr. Anna Terrarosa for her excellent medical treatment

I'm only giving 1 star because there's no minus 1! Although I was very happy with my doctor and…read morethe quality of my eye care at OCLI Oceanside I will be looking for another practice due to the overbooking of appointments and the behavior of the front desk. It is not uncommon to book the first appointment of the morning only to arrive to a full parking lot, waiting room, and an hour wait beyond my appointment time because they are already running behind by 8:00 am! The front desk is not only unpleasant but rude and completely unapologetic. You're expected to sign in at a kiosk which is not user friendly particularly for someone with poor vision or the elderly patient. Your co pay if any is collected at the kiosk and now you sit and wait wait wait! At my last scheduled appointment I approached the front desk 45 minutes after my scheduled time and was told to go sit down that they had my chart in the back office. After another 15 minutes I approached the desk to ask how much longer and the girl at the desk told me that she didn't know how much longer so I asked her how many patients they overbooked for the same appointment that by 8:30 in the morning they were already so behind and told her I felt that it's very inconsiderate of my time at which point she very loudly told me I'm rude! I told her I was leaving and asked that my co-pay be refunded which she didn't want to do so another girl did my refund. While refunding me I said that although I liked my doctor I would not be returning to the practice because of the poor scheduling and my front desk experience that day so she asked if I wanted to leave a message for my doctor but when I said yes she told me she'd need to ask her manager if she could take the message. I thanked her but knew the message would never get to the doctor. I've had other poor experiences with the practice from trying to get through on the phone to never getting a return call regarding prescriptions and questions. It's truly unfortunate that they've become a machine and have no respect for their patient's time or concerns. Probably the most unpleasant office I've ever been to!

3 years I wrote a review and gave it 5 stars Now they are down to 1…read more Service has plummeted and pricing has increased. All things equal Lenscrafters was $400 cheaper

Terrible customer service bought glasses and contracts lenses tint wore off and they did not honor…read moretheir contract and or warranty