My experience at Focal Point was phenomenal. The staff worked tirelessly to give me a beautiful…read morepair of eyeglasses that fit properly and look great on me. I am so thankful that I can see again.

Focal Point is a place that my family and I've been going to for years for glasses. Walter and Fred…read moreare great and have adjusted and made many of my glasses. I recently got PRK Surgery but Dr. Mann always checked my eyes and did a great job. They have fair prices and always a great selection of frames. They have something for everyone.

Fantastic staff, selection, and customer care. Everything you should look for when searching for a…read morepair of glasses. Helpful but not pushy, well-versed in insurance deductibles, and you don't have to pay for the whole thing upfront. You could pay for part of it and then the rest when your glasses come in.

Very disappointed -- both with the quality of the eyewear and the attitude toward patients on…read moreMedicare I have worn glasses since I was a child and am extremely nearsighted, so my glasses are something I depend on every single day. In all my years of wearing glasses, I have never had a pair simply snap at the arm from being picked up normally. Unfortunately, that is exactly what happened with the pair I purchased here only about a year and a half ago. When I called the office about what happened, I was told that the glasses were already a year and a half old, as though that were a reasonable lifespan for prescription eyeglasses. I was also told that Medicare "basically gave" me the glasses and that they were free in a way. I found that comment extremely condescending. Yes, Medicare provided coverage, but these were not simply "free glasses" that I was handed. I paid additional money out of pocket for the glasses and lenses, and more importantly, I am a paying patient who deserves to receive a quality product and be treated with respect. Being on Medicare or having a fixed income should not somehow lower the standard of what is considered acceptable. I was told I could come into the office and they would "see what they could do," but I was also reminded that things cost money and aren't free. I understand that businesses have costs. I wasn't asking for something for nothing. I was asking whether an optical office would stand behind a pair of prescription glasses that failed after only 18 months under what appears to have been completely normal use. What makes this particularly frustrating is that this is not the first time my family has had an issue with the quality of eyewear purchased here. About a year ago, my daughter's glasses purchased through this office also broke easily. In her case, she was NOT using Medicare. Her glasses were covered through a union insurance plan through her father, so this wasn't an issue of Medicare providing some supposedly inferior or no-cost eyewear. An optician at another office examined the glasses and told us they appeared to be defective. My mother ultimately had to pay out of pocket to have the replacement glasses made elsewhere. So I now have two separate experiences involving glasses purchased through this office that have failed prematurely. In my daughter's case, another optician actually identified the frame as appearing defective. That makes it very difficult for me to simply chalk my current experience up to bad luck. This is especially disappointing because this office is located in an affluent area and appears to specialize in higher-end and designer eyewear. I initially chose them because they accepted my insurance and had numerous positive reviews talking about how nice and accommodating they were. I expected that same level of customer service regardless of what type of insurance a patient carries. Instead, when I called about my broken glasses, the emphasis seemed to be on the fact that Medicare had paid for them and that they were already a year and a half old. I don't think 18 months should automatically be considered an acceptable lifespan for prescription eyeglasses, particularly when the frame broke from ordinary handling and there was no apparent misuse. I am not expecting an expensive designer frame for nothing, nor am I expecting a business to replace every pair of glasses indefinitely. I am expecting reasonable quality, reasonable durability, and a reasonable response when a product fails. What bothered me most was not simply that the glasses broke. Things can break. It was the attitude I encountered when I brought the problem to their attention. The implication that because Medicare covered the glasses they were somehow "free," and therefore perhaps not something I should expect much from, was extremely off-putting. People on Medicare and people living on fixed incomes still deserve quality products and professional, respectful treatment. Insurance coverage should determine how a patient pays--not how much consideration or quality they receive. After these two experiences, I have serious reservations about the quality of the frames being sold here and about the customer service provided when something goes wrong. Unfortunately, I won't be purchasing eyewear here again.

I first went to ValOptical based on a referral from my cousin -- who said Valoptical owner-optician…read moreDominic Fornaro was the best -- and I will be forever grateful. I suffer from keratoconus in both eyes, it's a cornea disease that causes significant visual impairment. Combined with severe astigmatism and nearsightedness, my nickname of "Magoo" while hilarious, was all too accurate. For years I suffered with poor vision, unable to wear contacts. Back in 2003, the only recommended treatment for keratoconus was cornea transplants. Since I had problems with both eyes, it seemed far too drastic to consider. But I'm a writer and an editor, so I needed to see to do my job. So I went to Valoptical. Dom and his staff were able to help me, and even mange to find contacts! A year ago, I was able to have corrective surgery on my eyes, the incredible Dr. Donnenfeld at OCLI placed Intacs in my corneas -- plastic inserts just beneath the surface of the eye in the periphery of the cornea -- and I was given referrals to other opticians for follow-up and eye care needs. I said , thanks but no thanks. I went to Dom, and I have never seen the world the way I do now. Dominic Fornaro and his staff are incredible. Be it contacts or glasses, they have always made it a mission to provide the best customer service with incredible results. I should know, I have tried so many opticians over the years. Valoptical is the best, period. They helped Magoo, they can help you.

I'm new to this office, but was extremely pleased with Dominick, staff and my new glasses! Thx.read more

Professional! Quick!…read moreSuper nice staff! I currently have "The Teacher Insurance" and my husbands insurance (MTA) This is the only place that takes both! BEYOND HAPPY! I called the same day for an appointment and they were able to fit me in. No wait! As I entered both Ladies were welcoming and briefed me with my insurances.(which I loved, I never know which insures covers what) Social distance was a priority. Everything was clean and welcoming. The doctor was able to see me right away, I literally spent no more than 45 min with exam. She was extremely nice, easy to speak to, (some doctors get right to the point and brief) she was very thorough, explained the exams and completed the different eye tests! She took her time where I didn't feel like I was a number or a patient entering a revolving door! I inquired about colored contacts she even provided me with samples of different colored contacts! I would 1000% recommend this vision care!

Gray team effort to help my father who's hard of hearing and had beginning stages of dementia. They…read morewere so attentive and never rushed me as he's not bilingual and I had to assist and translate. TY for such a smooth transaction!

I needed new glasses. It had been about 6 years since my last purchase, so I couldn't put it off…read moreany longer. The staff at warby parker was amazing--so friendly and very very helpful. They help me to choose my glasses, which I really appreciated. I was examined by dr Gill, I believe her name is, and she did an extremely thorough examine. When the glasses were made, they were sent directly to my home. The prescription was perfect and so are my glasses. I would definitely go back to warby parker in two years, when my insurance company allows for it. The staff and dr Gill are top notch!

I went through the process of getting an appointment, to come back in the next day to find out my…read moreinsurance isn't accepted. The first employee I talked to looked like and had an attitude where she didn't want to be bothered. The second girl just looked at my card and said "we don't take that." I cancelled my appt, I would not recommend or return to Warby Parker

Love Nassau Vision!! Heather is fantastic, she has been there a very long time. They are reliable,…read moreif they say your glasses will be ready on a date they are. Her eyeglass styles are new, fresh and fashionable. Thanks Heather and team!!!

First time there and it is my last time there. A young lady working there has an attitude. Not…read moretoo helpful. Also while talking to me, she kept adjusting her hair. Not professional and quiet rude.

Can't say enough good things. Kind, caring courteous staff and doctor. They truly care about their…read morepatients.

I rarely rate Healthcare facilities but this gem of a place on Hempstead and Franklin sq is a true…read morespot. First of, kudos to the team especially Dave and Jason who made our first time experience getting glasses a breeze. The doctor here is knowledgeable, empathetic, and ask the right questions. I highly recommend this location. The prices apparently are very good. The location is clean. A lot of selections. And most of all the the staff here are super friendly. We went to get our eye exams on Thursday and today we got a text that our glasses are ready. Amazing.

This place is great. Fast and precise service. We were seen…read moreimmediately. They even hooked us up with an extra month of contacts not to mention how fast they came. Highly recommend

Customer service was great. I was attended very quickly and the worker was very nice and told me…read moreabout a nice deal for my glasses. overall would definitely go back