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    Williams-Sonoma

    2.8 (171 reviews)
    Open 10:00 am - 8:00 pm

    Williams-Sonoma Photos

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    Marie-france A.

    I love this store, they have top quality products, all the cooking equipment you need, they have it. Great selection, best quality, yes it might be a bit expensive but it is well worth it. The staff is knowledgeable and friendly

    Nevin A.

    It is a nice store in Pasadena. They have a great quality of kitchen gadgets and appliances. You can find a wide variety of famous brands. The customer service is outstanding. It is a great place to go to when you look for quality cookware and cooking utensils.

    Jura espresso machine
    Vinh D.

    Was in the market for a Dura Z10, Giga 10 or a Breville Oracle Jet espresso machine with Yvonne, Lonnie & Yvette @ Williams Sonoma on Lake in Pasadena and they were incredibly hospitable, informative and helpful in addressing our concerns and questions about all three pieces! We will return again once we're prepared to make an espresso coffee machine commitment.

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    7 years ago

    I like their products but their customer service isn't great. I had to wait 30 minutes to buy a gift card today.

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    Page 3 of 5

    Ask the Community - Williams-Sonoma

    Review Highlights - Williams-Sonoma

    Lani helped me purchase a new espresso machine and was so enthusiastic and knowledgeable about the products!!!

    Mentioned in 3 reviews

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    Snyder Diamond - Snyder Diamond Pasadena - Appliances, bath, kitchen, outdoor hardware and plumbing

    Snyder Diamond

    4.0(150 reviews)
    0.9 mi
    $$$$
    Budget friendly
    Discounts available

    Thank you Linda Lopez at the Pasadena store!. We are…read moreremodeling a kitchen and a studio apt. and Linda spent time in multiple appointments working with us to specify appliances based on what we wanted and what fit in our budget. She is very knowledgeable on the different brands and their capabilities and performance. She provided us with spec sheets and options so we could finalize our choices. Linda also consulted with other SD experts (Marty)to be sure we had the necessary parts for smooth installation. Linda is also proactive, when we ordered a specific linear drain she also informed us that we would need an additional part to make the drain connection. We are now starting to take delivery on our order. Because of the nature of construction projects/contractors timely delivery from Synder Diamond is critical. Linda has continued to follow through on our order and has helped Courtney to problem solve to be sure we have what we need when the contractors are scheduled to work. We appreciate Linda's sense of urgency. Linda not only sold us the appliances but is also interestedI in making sure we get what we wanted/needed and keeps us informed and always willing to answer our questions and help. Thank you Linda Lopez. I recently took delivery on all of our appliances from Synder Diamond. The scheduling with Courtney went smoothly and she scheduled a time to accommodate the parking restrictions in our area. The delivery team of James and Devone arrived within the scheduled window and communicated when they would arrive closer to the actual delivery. They were very helpful in hauling away old appliances and placing new appliances where we needed them in a secure location. Thank you delivery team.

    Our experience at the Van Nuys office was frustrating and costly to our project timeline. Jesse De…read moreRegil told us our shower set order would arrive within a week. It didn't -- and we only found out because we had to follow up ourselves four days later. Jesse wasn't available, so Denisse Trejo informed us the items wouldn't ship until the end of May, a full month behind schedule. We had to cancel the order because the delay puts our entire installation timeline at risk. Jesse should have verified stock availability before taking our order. Instead, we were given information that turned out to be inaccurate, with no proactive communication about the delay. This level of service is not acceptable, and we hope steps are taken to prevent this from happening to other customers. We ordered from Fergusson - no issue.

    Photos
    Snyder Diamond
    Snyder Diamond - Snyder Diamond Pasadena - Appliances, bath, kitchen, outdoor hardware and plumbing

    Snyder Diamond Pasadena - Appliances, bath, kitchen, outdoor hardware and plumbing

    Snyder Diamond - Snyder Diamond Pasadena - Appliances, bath, kitchen, outdoor hardware and plumbing

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    Snyder Diamond Pasadena - Appliances, bath, kitchen, outdoor hardware and plumbing

    Kohler

    Kohler

    4.4(7 reviews)
    1.3 mi
    $$

    I am a Certified Kitchen & Bath Designer who regularly specifies Kohler and Kallista products, I am…read moretruly impressed with the new Kohler Store in Pasadena. This showroom is beautifully curated, and it's clear that Bernie, the General Manager, is doing a wonderful job. From the product displays to the client experience, Kohler as a company demonstrates a deep understanding not only of what a homeowner need during a remodel but what designers need to specify a product for their clients. Purchasing products direct from manufacturer makes the selection process more streamlined and offers real value, especially to homeowners should they have any warranty issues down the road. Lala continues to be a standout! She is incredibly knowledgeable, kind, and consistently professional. She goes above and beyond to support both Trade partners and homeowners, making the process enjoyable and efficient. One of the things I value most is that I can confidently send my own clients to her directly, knowing they will receive the same high level of service and care that I do. Between the outstanding customer service here and the exceptional product line Kohler offers, I cannot recommend this location highly enough. Whether you're a design professional or a homeowner beginning a remodel, the Kohler Store in Pasadena is truly a top-tier resource.

    This Kohler showroom is excellent and clearly showcases all of their models. They also have a…read morefunctioning shower section so you can test their shower heads and controls. The store is well lit and displayed and all the attendees that helped us like Nona and Lala are super nice. We have ordered Kohler for our bathroom and will be doing so for the next one. Some extra pieces are quite pricey and unnecessary but for the core essentials, they are great. Street parking is available and there is also a $1 for 2 hours parking garage next to Miniso.

    Photos
    Kohler
    Kohler
    Kohler

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    Cabinet City Kitchen and Bath

    Cabinet City Kitchen and Bath

    4.7(920 reviews)
    4.4 mi
    $$
    Free estimates
    20 years in business

    We are remodeling my whole house including kitchen, and the sale associate Mr. Chris Ma help us a…read morelot. He understands all the general issues in remodeling, and has full knowledge in their products. He aslo has a very polite attitude toward customers, and is very patient. I am so glad to have him handle my project, and will definitely recommend him to everyone. James Lin

    Sherry Wang has truly been a pleasure to work with. She was patient throughout the whole process…read moreand was very thoughtful and helpful. Not only was she very quick and responsive, she also went out of her way to get answers with regard to led lighting, delivery stock, etc. I have called in before and i spoke to someone who couldn't provide any answers related to my order and continued to note that there was no way of knowing if they have my order. I even asked what do you know? Do i have half my orders? Is it in stock currently? I am picking up the order tomorrow, what can you tell me? And i was constantly provided with unhelpful non answers. Had we had to deal with this individual, we would not rate cabinet city so highly as there was not even a let me check with warehouse (right across in the adjacent building). There was basically a lack of knowledge or willingness to help (instead of saying i am not sure but i will find out, i get it there is no way of knowing). I am thankful Sherry was our go to person and i am also thankful to the warehouse staff who stepped up to help while the person behind the desk was ignoring customers and not even informing of a wait or someone going on break. Instead someone from the warehouse who picked my order came to me directly to help without me asking. Although every place has their pros and cons, i would say that this place is very lucky to have people like Sherry and the warehouse operators. In terms of product, i am not yet able to comment on the received materials as they are still in their boxes, but my wife and i do love the options at cabinet city especially compared to other companies out there. Pricing is more than fair as well. Picking up the order was also very straightforward and easy. So overall, the positives simply outweigh the negatives. I will post any updates if there is anything new on my end once the cabinets are assembled.

    Photos
    Cabinet City Kitchen and Bath - Khaki double shaker.

    Khaki double shaker.

    Cabinet City Kitchen and Bath - Super Matte Jade, custom panel collection.

    Super Matte Jade, custom panel collection.

    Cabinet City Kitchen and Bath - Pigeon White double shaker.

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    Pigeon White double shaker.

    Tile Depot - Interior Design by Linette Dai
 626-822-0772

    Tile Depot

    4.9(496 reviews)
    7.3 mi
    $$

    If you're looking for tile, this is the place to go!!…read more The entire showroom has massive amounts of samples. Richard was my sales rep and he walked me through many different combo options. He even pulled the tiles to a display to show me what they looked like under different colored lighting. After some consultation, I was allowed to grab the tile sample I settled on to browse around the showroom and search for other combos I might like. He even showed me grout options (there are plenty!) They also offer services for custom tiling. I don't have a designer and I've never remodeled a bathroom before, so Richard's knowledge of current trends, molds, and flooring helped a lot with my decision making! 10/10 would recommend anyone I like to come here.

    Tile Depot has the best tile selection and excellent staff ready and willing to help you. Everyone…read morewas so nice and helpful -- especially Philip, who took initiative while helping us by making calls to find out delivery estimates for products we were interested in, helping us find everything from tile, bullnose, mosaic, and grout, etc. When we first started our bathroom remodel project we went to Floor & Decor as well as a few other places. We wished we came here first! Which seems to be what everyone else feels as well: we heard another lady say the exact same thing in another aisle, and the first review I saw right now as I was coming here to post this also said the same. Anyway, this place is amazing!

    Photos
    Tile Depot - Interior Design by Linette Dai 626-822-0772

    Interior Design by Linette Dai 626-822-0772

    Tile Depot - Interior Design by Linette Dai 626-822-0772

    Interior Design by Linette Dai 626-822-0772

    Tile Depot - Interior Design by Linette Dai 626-822-0772

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    Interior Design by Linette Dai 626-822-0772

    Williams-Sonoma - gourmet - Updated May 2026

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