I love going here. Everyone is really helpful, from the front desk staff to the doctors. Super…read moreservice. Definitely recommend!

Dr. Yousef violates VSP in network terms and tries to deceptively get you to pay more. Multiple…read morepeople at VSP confirmed she is providing false information and violating VSP terms. Her office suggested what I believe to be insurance fraud. I grew up in West Lake, went to school here, still live here. Nobody I know goes to Dr Yousef for good reason. I called beforehand to make sure they knew how to handle medically necessary contacts and to confirm they knew that I was entitled to a year's worth of contacts (any brand/type) under VSP. Two people said yes. After my appointment, they told me I would owe several hundred dollars because VSP only covers a certain dollar amount. Per VSP, the office is supposed to write off the overage between the cost and what VSP pays. They are not allowed to "balance bill" patients the overage. It's like when medical doctors have a contracted rate with your insurance company. It's the max they can charge. I called VSP. They stated that Dr Yousef is violating their terms. The terms are clear: 1) the doctor is to provide one year supply of contacts regardless of brand or cost and 2) they cannot charge me any overage from what VSP pays the doctor. VSP called the office and informed them they could not balance bill. The office then called me and said I had two choices: 1) they would make a claim for one year supply with VSP, keep the annual allowance VSP pays, but deduct boxes until the cost is under VSP's allowance (this is what I believe is insurance fraud and also, I wouldn't have medically necessary contacts for several months) OR 2) I have to switch to a cheaper brand. In other words, they are not doing what's in the patient's best interest but what's in their financial best interest. I informed Salina at this office that they cannot do this. I called VSP back. They said the doctor absolutely cannot do this under the VSP terms the doctor agreed to when they became a VSP provider. Salina also sent me an email stating that they were going to balance bill me or I needed to go to cheaper contacts. They then told me to go somewhere else. Basically, they were caught violating the VSP insurance network terms and told me to go away. I read Salina's email to VSP and they stated it was "completely false information" and I filed a grievance against Dr Yousef with VSP for violating the terms she agreed to when becoming a VSP doctor. I have had medically necessary contacts for 13 years. Ive never had a problem. My last doctor put me in these specific contacts (brand and type) because we tried many different brands and these were the ones that worked the best for me. I don't know the cost of them since I've never had to pay. My previous doctor was looking out for my best interest. Dr Yousef is not. She's looking out for her financial best interest. Unfortunately, my previous doctor is in Houston so I was forced to find a doctor in Austin and had the unfortunate experience of going to Dr Yousef. She also misdiagnosed me before she even looked at my eyes and missed a cataract until I told her. Then she told me her initial diagnosis of my medical condition was wrong. Her diagnosis didn't sound right so I pushed back and then she looked at my eyes. Shouldn't she have looked at my eyes before she went off about some medical diagnosis? She pressured me to buy glasses from her. Previous doctors have told me that I cannot use glasses because of my condition. They give me huge headaches. I told Dr Yousef this but she was intent on hard selling me glasses because she makes money off the frames. I do not have a lot of confidence in Dr Yousef's skills or thoroughness as a doctor. She can probably handle easy cases but not anything more than that and definitely not my case. She sent me home with trials that gave me a horrible headache within 2 hours. When I called the next day, she said to try them again. I again got dizzy and had a horrible headache. I was supposed to come back in but because of the misleading and deceptive billing practices, I didn't return. I called before making an appointment to make sure I wouldn't be in this exact situation but her office (Vicki) assured me they were familiar with medically necessary contacts AND confirmed I would be able to receive a years worth covered by VSP. They also never issued a refund they promised and I had to dispute it with my credit card.

Every part of my care here has been stellar. The staff are…read morecourteous, professional and take care to make you feel like you're getting quality care. Dr Peter Ryg, MD, is the ophthalmologist who did my cataract surgery. I love the result and appreciate his attending to my dry eye and general eye health since surgery. Highly recommend this practice.

After a very negative experience with another provider, I went back to my regular eye doctor, who…read morereferred me to Eye Physicians of Austin. I'm so happy she did. From the beginning, the experience was great. Communication before my appointment was clear, the office was easy to find with plenty of parking, and the clinic was clean, comfortable, and had ample seating. The staff completed all of the standard testing before I met with the doctor, and everything moved along efficiently. I saw Dr. Haumith Khan-Farooqi, and he was fantastic. He was kind, friendly, engaging, and listened to my concerns. I never felt dismissed or rushed. He explained my diagnosis, why surgery was recommended and what the next steps would be. As someone with anxiety, I really appreciated that he didn't brush off my concerns. Instead, he took the time to explain his experience with the procedure. That conversation really put me at ease, and I felt confident scheduling my pre-op appointment before I left. I was offered a sample of dry eye drops and a pair of sunglasses after my eyes were dilated (at checkout), neither of which had been offered at the previous provider. The front desk staff was very upfront about costs. They explained what their office would bill for and gave me the contact information, along with the diagnosis codes, so I could call the surgery center and anesthesiologist directly to get estimates for those costs. I really appreciated that transparency because I like to be an informed consumer and understand my financial responsibility before moving forward. My only suggestion is that after your eyes are dilated, you'll wait in a pretty bright waiting room. I recommend bringing your sunglasses inside with you just in case you have an extended wait in the waiting room. I accidentally left mine in the car so I sat with my eyes closed. This was the complete opposite of my previous experience. I left feeling heard, informed, respected, and confident in my care. I highly recommend Dr. Haumith Khan-Farooqi and the team at Eye Physicians of Austin.

I was referred to this office to see Dr. Wolf after being diagnosed with keratoconus while…read moreexploring LASIK surgery. Unfortunately, I would not recommend this office to anyone looking for patient-centered care, clear answers, or a respectful experience. From the front desk to the clinical visit, the tone of the office felt dismissive and rushed. The receptionist was not welcoming, and the experience with Dr. Wolf and his technician did not improve from there. During the exam process, the technician repeatedly touched my eyes in a way that felt rough and careless, which made an already stressful appointment more uncomfortable. My biggest concern was the way my questions were handled. I asked detailed questions about how "medical necessity" is determined, especially since the proposed treatment involved significant professional service fees in addition to the cost of custom contact lenses. Rather than explaining the process clearly, Dr. Wolf repeatedly interrupted me, talked over me, and seemed impatient with my questions. The most concerning moment came when I asked what my visual acuity was without glasses, after multiple scans and vision tests. Dr. Wolf responded, "WHO CARES?" I was stunned and said, "I care. They are my eyes." He then told me that they did not care about that measurement, and that they only cared about my corrected vision and whether insurance would cover the costs. That exchange made me feel like my understanding of my own eye health was not important to this office. I left feeling dismissed, talked down to, and pressured rather than educated. I decided not to move forward with care there and will not return.

I searched my BCBS provider list and saw Austin Optometry was a "preferred" $25 copay provider…read more Called, confirmed preferred status, then scheduled routine eye exam and provided all my insurance information. Got a call back a week later from their office stating they didn't have my insurance information on file so I provided it AGAIN and reconfirmed their "preferred" provider copay. I arrived for my appointment on time, checked in, and began exam. A few tests they conducted seemed different than what other doctors have done in the past, but figured things modernize. Overall the testing staff and doctor were friendly/professional. When I go to check out and they say I owe $120+. I say, aren't you a preferred provider? I confirmed it twice on the phone - it is why I chose to come to you. They said, "oh, let us check that. oh, ok, in that case you owe $86." I asked why its not $25 and they said, "oh, we do additional exams beyond the standard eye exams. Didn't we tell you this when you made your appointment or arrived?" I said no, not the first time I called, not the second time you called me back, and definitely not when I arrived. They apologized for their "oversight" but insisted I still owed the $86 since the services were rendered. Interestingly, they never even processed the "additional exams" with my insurance so BCBS couldn't assist me either.  I would NOT recommend them for this reason.

Dr. Li and the staff are beyond awesome in terms of care, professionalism, and compassion. They go…read morefar out of the way to ensure you get the best vision and comfort for your eye care needs. As a 25-year keratonus patient, my challenges through cornea transplants and cataract surgery have been daunting. I am without a doubt a "difficult" patient to say the least. Their perseverance in fitting me with scleral lenses have paid off in life changing results. Being able to see clearly with 20/20 vision in both eyes is truly miraculous. Whatever your vision needs may be, this is the group to trust!

I had been a patient of another eye clinic in Austin for over twenty years. However I was looking…read moreto change to a new provider. I kept putting it off. When my regular provider would not even pick up the phone when I had an emergency Oak Hill Eye Care stepped up to the plate and gave me an appointment. From the scheduling to walking in and checking in, to the exam and the consult with the doctor, they delivered above and beyond. I was in quite a distress over what was happening to my eye and honestly kind of mopey and depressed. They brought calm and wellness back to my life. The treatment plan worked. The freak situation I was experiencing was under control in less than 24 hours. They saw me two more times to check on my progress. And all three visits were great. This is a clean, organized, modern clinic with good doctors and staff with smiling faces clearly thee to make people's lives better. I think o can confidently say they got themselves a new patient! I will be going back! Thank you!

I see Dr MacGlathery and I'm very impressed with him. He's a bit unorthodox in his demeanor but I…read morefind him humorous and engaging. He's very knowledgeable and explains everything. Hopefully someday there will be a cure for my dry eye.

Dr. Settle was great. Very friendly and explained a lot of things to me without me even having to…read moreask. I had no problems with the staff at all.

I saw Dr Tam at the Walmart Vision Center in Manor. I was not a current client, but my daughter had…read morean emergency need for contacts on a Saturday, and her regular optometrist was closed. Dr Tam and his staff were caring and concerned, and without hesitation gave us a temporary supply of contacts to get her through until she could see her optometrist. I was so impressed with their helpfulness and friendliness that this office will now be my primary care vision provider. Thank you!!

Ooh la la. Check out DITA brand sunglasses…read more... This place is very boutique with lots of fun, colorful and designer frames not one is alike. The variety is great and you will surely find something to make you happy. The staff is very fun, knowlegeable and can really help pick some frames that suit you. Dr. Tam has the latest in eye technology and is very helpful in getting your vision needs met quickly. They take most major insurance too. If you need an appointment call them they have very flexible times. I can't wait to get my fun glasses :)

Had to say something. It is so efficient here. Makes me annoyed with every other optometrist office…read moreI've ever been too.. They seem so thorough and polite, they give you your co-pay ahead of time and have a very easy procedure for first time patients So respectful, so kind. I am not dreading my next visit, love it here

Called Freedom Eye Care last minute to help me with my glasses and they got me in immediately!…read moreStaff were all super supportive and helpful + extremely knowledgeable! 10/10 location. Highly recommend :)

After nearly two decades, this is STILL the absolute highlight of my yearly health routine--and…read morehonestly, it just keeps getting better. This place is truly something special. From the moment you walk in, it feels elevated, polished, and genuinely luxurious in a way that's hard to find. Jan and Joseph are the heart and soul of the experience--consistently incredible, warm, attentive, and just on another level when it comes to care and expertise. They make you feel valued every single visit. Dr. Patel is simply exceptional. The level of detail, professionalism, and trust is unmatched. The entire team delivers a rare combination of high-end service and personal touch that makes this practice stand out as completely unique. If you're looking for premium, top-tier eye care that feels both luxurious and genuinely caring--this is it. I recommend them to absolutely everyone.

They are all great both the eye practice and the optical shop. Dr. Tekell is a great and is very…read morethorough, listens, and has a wonderful manner with people. I got my first progressives (bifocals) and it's like AAAAH my eyes don't strain, and thanks to Tony, I look fabulous. You will be seeing clearly, looking good and feeling great on the inside. Great Humans all around