Competitive pricing and friendly staff. They stayed late one night while I completed an FFL.read more

I purchased an item form Northwest Armory Dec 24, 2025 and found out it was the wrong product, I…read morehave left multiple emails asking how to return the item and have not received a response in three weeks. I have also tried to call their three stores and never get anyone. the phone just rings and rings at all hours of the day. I am ready to file a complaint, this is not customer service. Beware of Northwest Armory folks, they look more like scammers than a legitimate business.

The very best gun sales & training in AZ. Absolute favorite…read more Charlie is trustworthy, well priced, LOCAL and always available to help. STRAPT is the only way to go for gun sales, service, ammo, customization, security and training. I highly recommend STRAPT for all your equipment needs.

With ordering several guns over the year and needing to use an FFL, I chose Strapt since it was the…read moreclosest to my house. Unfortunately, the customer service is the least of their concern. They act as if you're interrupting their day and they don't seem the least bit interested in helping anyone. While waiting for all my paperwork to be processed, I watched a couple of other customers walk in inquire about some gun parts. The obese fat guy behind the counter labored to get up and ask the customers again what they were looking for. Clearly the customers didn't know exactly and needed some guidance, but he didn't seem interested in helping them out or even educating them, so the customers walked out. Then the fat guy makes a snide comment about the potential customers and sits back down to look at his computer. This is the third time I've visited this store and the less than inviting atmosphere is the only thing consistent. Additionally, my son makes custom supressor sleeves and I asked him if he'd talked with the owner about potentially selling his product their since they don't seem to have any in the store. My son said he wouldn't bother because every time he visits their store, nobody says hello or even acknowledges him to ask if they can help him find anything. He said he's tried to strike up a conversation, but they seemed more annoyed that anyone is even in the store. I'm not sure how these guys make their money, but it's sad that I'm going to have to drive 30 minutes out of my way to use another FFL because of the bad experience.

Great selection and friendly neighborhood atmosphere. They have Berettas, Nighthawks, Wilson, SIG,…read moreGlock, Smith & Wesson, Colt, H&K, FNs, Colts, Rutgers, Walthers, CZs, and more. Ammo like Speer Gold Dots, affordable plinking stuff, to Hornady's premium rifle rounds. And of course, a Kentucky rifle.

Good local shop, run by good, helpful people. Great local, reach out and support this store.read more

Every time I do business with the guys at this store I'm treated respectfully and attentively! Gary…read moreand Adam are always courteous and helpful, whether I'm buying, selling or having work done on any of my Glock pistols! They typically have a nice selection of a variety of pistols, both new and used, that are fairly priced. Stop in and check them out.

OPTIC CUT/SLIDE MILLING BEWARE!!!…read more I took my gen 5 Glock 26 slide to Glockmeister for their optic cut service. I brought my optic in to ensure that the correct cut would be made and it would fit before dropping it off for service. I received a call exactly a week after I dropped off my slide letting me know that it was ready for pickup. I also had a compensator installed at the time of pickup as well as the optic being attached without being shown the actual work done. I was so focused on the compensator and over all look of the build as a whole, that I did not notice the big gap between the slide and the optic until I had gotten home and noticed you could see the screw as well as the blue loctite in a picture I had taken. I immediately drove back to the store and informed the employee of the issue, to which he instantly got upset and started raising his voice. He began trying to gaslight me into thinking there was nothing wrong with the cut at all and that "sometimes that happens with custom work". When I brought up the fact that the gap is bigger on one side and the optic is crooked, he claimed it was not crooked and there was nothing wrong with it as he installed it himself and didn't see anything, refusing to acknowledge or address the issue. I walked out at that point and decided to get a second opinion from Southwest Precision Arms the next day after being referred to them by a friend. They removed the optic for me and were able to show and explain just how bad the work done by Glockmeister actually was. According to them, it was the worst cut they had seen in the past 10 years of the business and that my slide was ruined. The cut was made way too deep, causing the screw hole nearest the extractor to only have maybe a thread and a half at most before actually hitting the extractor. There was also a strip of even more material removed than the already too deep cut itself in the very back, causing the optic to never be able to make full contact/sit flush even if it did fit correctly. Upon receiving this information I drove straight back to Glockmeister to see if I could get in touch with the owner about the situation. I was met with the same employee who claimed that there was no way to get in touch with the owner as he is camping deep in the woods. I began explaining the ruined slide situation again as calm and collected as possible and was met with more aggressive behavior and complete denial or acknowledgement of anything being wrong with my slide or the cut at all. After some back and forth I was offered "like $75", then finally offered a refund if I was not happy with the work. Still no acknowledgement of any wrong doing at all. I denied the refund as this is beyond just not being happy with the work. I am now writing this review in the hopes that I can somehow get in contact with the owner to make the situation right as well as to warn others if they are thinking of getting their slide milled for an optic at Glockmeister.

Recently stopped in at refiners firearms after being recommended to them by someone else in the…read morefirearms industry. I was looking to buy either a 365 or a hellcat and could not find either in almost any gunstore in the great phoenix area. Not only did Jonathan at refiners have both, he had several models of both to choose from. Jonathan, a firearms instructor, spent the better part of an hour with me helping me decide which gun would fit me best without being pushy or assertive. I learned a few things buying this gun from him and had a good time doing it, and intend on coming back for his firearms training classes in the future.

Train with Jon! I used Jon for a few FFL transactions and he…read morewas very helpful. He had mentioned at that time he did training as well, and after looking into both group lessons and individual training, I decided that for something so important, an individual one-on-one training was going to be best. I can say with certainly the extra cost and time training with Jon was totally worth it. He took care of the reservations at a private range, and started from scratch to intro me to handgun shooting. I left feeling significantly more confident, knowing i wasn't going to pick up bad habits, and was able to put down nice groups downrange by the end of the training. The training was so good in fact, that I plan to take another training for rifle marksmanship.

Phil (the owner) is a straight up good guy! Extremely knowledgeable and fair on pricing. If your…read morelooking to purchase a firearm or accessories for your current firearm I highly suggest checking them out! One of the only shops I know of that isn't price gouging during the pandemic.

I actually didn't even get anything here, but when I called in to ask about tasers, the person who…read moreanswered was super friendly and helpful and I just wanted to comment on their customer service. A++

5 Stars! Ordered a…read morepink AR build from Southwest Defense, and I'm obsessed! Adrian did exactly what I asked for. perfect work. Highly recommend!!

Another Update I just sent in my second Square Deal B press to Dillon to be cleaned, lubed, and…read morechecked. They got it Monday morning and called me Tuesday evening telling me it's ready to return. They replaced several parts, took the powder measure apart and cleaned and lubed that, and replaced the primer alarm. They charged me nothing. Wednesday I got the FedEx tracking number telling me it's on the way back. Imagine, a 3 day turn around to get this 25 year old press (which was still in great shape in general) back like new with new parts as needed, and no cost to me whatsoever. Please don't tell me there is another company out there that even comes close to this kind of service. Each time I deal with Dillon they exceed my expectations by leaps and bounds. With the two presses I have I estimate I've reloaded 20,000 - 30,000 rounds. I'll reload another 2,000 - 3,000 this Summer. Anyone that buys a reloading press from another company is out of their mind!!! You can quote me!

The machines are absolutely the best but very shocked after all these years we are being charge…read moreshipping on warranty. That's just telling me that your product may be failing to much or worst your the company is in trouble. Will address this at the shot show with customers around me when I talk about this. 49 years as a FFL and never thought I would see this from Dillion.