I bought a used fish tank today and noticed a small imperfection when I brought it outside to my…read morecar. Great customer service as I was allowed to exchange it for the other tank. Thanks again! Any local fish keepers should check this place out.

Nicest people work here we drove really far to see the exotic animals in the room was closed and…read morethe nice workers opened it up for us. We appreciate you guys. Thank you for making our trip worth it!!

This store is amazing when it comes to reptiles and fish. The staff are helpful and knowledgable…read more They offer good advice on what pets are best for you and how to care for them. They have all the necessary foods and supplies. A visit to this store is like going to a reptile zoo! Amazing there is not an admission fee!

First of all, shout out to Johnny_Venom…read more(https://instagram.com/johnny_venom?igshid=MzMyNGUyNmU2YQ==) for giving such an amazing, interactive tour for my family & I. My sister got us a tour on Groupon that gives a tour of this facilty. We were able to call and set up the tour very easily. It is very spacious. Animals are well-kept and there is a huge variety! There are snakes, turtles, lizards, caimán, fish, birds and much more! My boys ages 14 & 12, were very impressed with the tour! My youngest, who is on the spectrum, is a reptile enthusiast. Johnny was very awesome in recognizing that my son needed more time and attention and showed us a variety of animals that we got to pet and hold. It was sooo much fun! They also host bday parties.

I have been getting my dog groomed for a couple of years at the Plaistow location. For The most…read morepart I was overall happy. Last appointment the didn't clean his ears at All and I put my finger in his ears and it was covered with stuff. All they said was we tried. They didn't suggest taking him back and trying again. When I suggested that they said NO. He is done. When I went to pay the price was increased by $10. When I asked about that they said that's what the computer says . Now they have banned me because of complained of the bad service and the price increase. Do yourself a favor and go elsewhere. No communication. Poor customer service and just a poor overall experience. You would think after being a loyal client my treatment would be better.

DO NOT....I REPEAT DO NOT BRING YOUR PET HERE FOR GROOMING!!!!!…read moreBefore booking my first appt with these fools I made them aware my baby does not like grooming....at all.they assured me they were more than capable of dealing with difficult pups(LIES).....$97 +$40 top. They did a shotty job. I let it go. Tried booking another appt which they canceled due to my pups past behavior.....WTH?????

Customer service has gone way downhill. You can find things cheaper on Amazon. 30 years supporting…read morethem and I was told I was stealing for taking a cookie for my dog as I always have in the past. SMH

They started out very good. Been a customer several years. Now 5 tries to reach customer service…read moreand no response. ( online and email both) they do not seem to care about the customers at all now. I even have their email that I got a response back once but now dead in the water.

Stumbled across this shop while visiting Nectar Cafe. Beautiful shop with a TON of unique items!…read more Will definitely be back. Staff was lovely.

Such a beautifully decorated, incredibly clean shop with quality products. Just when you thought…read moreyou saw everything as you walked through once, go around again, because you will see something you missed the first time around. Everything was so nicely placed and I'm amazed at how clean everything is!

I recently went in to buy a new bird feeder, to replace one that was about 15 years old that had…read morefinally cracked. I mentioned this, and the store told me that this company offered a life time warranty and they could fix it for free. Great, I thought, as I have another one even older that is also broken so I brought it in. They repaired the first one, and told me that the second one was so old that the model had changed and they couldn't get the parts to fix it. So they gave me a brand new one, not under warranty - just gave it to me for free. I was stunned. This level of customer support is amazing. This is my go to store from now on for all things bird related. And by the way, very helpful and knowledgeable staff, happy to answer questions about different species of birds and the best way to attract them, etc.

Love this store! The people who work there are very nice and knowledgeable. They can help you…read moredetermine the best bird feeding stations and houses for your area.

We love wild birds Unlimited we became yearly members as we enjoy it so much and enjoy the…read morediscount that comes with membership. They are so welcoming and friendly and very informative. It is so much fun to get food and accessories to increase the birds in our yard and make them happy well fed and feel welcomed. So much education on how to keep squirrels out of our feeders, and also this year with their guidance, we are going to attract some orioles. If you love birds you will not be disappointed.

From the owner: For more than 7 years our store has been part of the local Woburn community. You know us for the…read morehighest quality bird foods, feeders, houses and more!

I love supporting this small shop. I can always get what I want and if not, they can get it ordered…read morewithin a week. Excellent service and responsiveness. Pricing is on par if not a cheaper compared to the online companies long term and box stores. A win, win in every direction. Thank you Essex Bird!

We're new to town and stopped in for some dog food and a treat, such a great place! Very friendly…read moreand everything you need. Can't wait to be shopping at a local pet store from now on :) Luna loved her treat too!

Love this store. The…read morebirthday deals you get when you sign up for their newsletter is worth it by itself. As you walk around there is always something that you want to grab to bring home. I found myself walking out with a heater for the bird bath on too of the two bags of bird feed I get for the year. Looking out the side window at all the birds is also enjoyable in itself.

I used to drive about an hour to get to this store. after a while I felt…read morethat the owners and staff are not really wanting to deal with a small purchase customer. Waited to pay for some bird foods while the owner was so busy selling some type of bear proof set ups, customer having a lot of questions, another staff was helping customer who was testing a pair of binocular. They all knew I was there, ready to pay and leave. Why not break away for 5 minutes to help me? I am not expecting a red carpet treatment, just purchase what I want and leave. Other time some friends of the owners were there talking about motorcycle in great length. I felt awkward, like I was breaking up a small get together. I have never felt this way at any other stores..... Something is very pretentious about this place. Now I am a member of a local bird feeding store where staff are always friendly and ready to help, happy to answer questions and I feel really welcomed even purchasing a small suet cake. The Bird Store and More carries some really wonderful products, but I probably won't go back there any time soon.

Aweosme store! They literally have everything you will ever need for your new reptile friends. The…read moreowner is friendly and knowledgeable too! I recently adopted one of his Hermanns tortoises too! I named him Hermin.

Best place everrrrrr!!! Wonderful people who truly care about their animals and reptiles!!!read more