My pup gets groomed by Kaylie and she does a great job. Lady likes her. I have no complaints. I feel good, knowing that when I leave my pup lady with Kaylie she's safe and taken care of. read more

I love shopping here! Lots of great deals for my pets and cute toys for enrichment ! The workers are also very knowledgeable and helpful with any questions I may have ! My cats love the Play On wands with all ribbons on them! They go crazy every time I bring them out ! They love the catnip infused mice as well! read more

Pet Supplies Plus Haverhill - Catnip infused mice ! Play On brand! - Pet Stores Near Me - Haverhill, Massachusetts

horrible customer service , employee at the register was by far the worst. seemed like she was bored with life and needs a different job if she doesn't like dealing with people . read more

The employees there are absolutely Fantastic there!!! Thanks for caring about my Pets

I went in with a mobile coupon and asked the person at register how it works. She wasn't sure and said I had to download and app. Great i meed another app and I kinda think I already have one. So I did my shopping and went to register to chexk out. Same person and we added in the numbers from my text message. It didn't work. We tried again maybe the 0 was an O. Anyway finally she asked for help. He came right over and looked at the number and said not to add the - wella! It worked and I got my 40 % off total sale. I appreciate the perseverance of all 3 of us. Just wish it wasn't so hard. read more

Madeline you are AWESOME! She was helpful and knew alot about dogs!!!! She gave me alot of great ideas for my dogs diet! I would recommend anybody anybody and everybody to go to this location in Haverhill!!! Thank you again Madeline you rock!!! read more

I have been going to Pet Supplies Plus Haverhill for years as they have the higher quality pet foods and their sales are great. They now offer delivery but not as far as my house, so I get curbside pick up. I put my order in and rarely will they not have what I ordered. I most always can find a coupon code and they sometimes make a big difference in the total of my order. If something has changed with my order, I'll receive a call and everyone is always so pleasant. You feel so welcome and they're always so happy to help you. I may ask that they bring my order out to my car, but sometimes I go in so no one has to stop what they're doing. I can't recommend this place enough. I get the best food that my dogs and cats love and the prices are fair, even better with a coupon code. read more

i enjoy this store and feel they always go above and beyond to help my best friend "Kody".

Everything!!! The young man knew where to find the item and was extremely friendly. Everyone seemed happy to help.

The staff are very helpful and courteous. We have our nails dogs nails done once a month and there very careful with him.

Every time I go to this store, the staff is always friendly, outgoing and super helpful! I am always impressed by everyone. Sam is awesome, she helped me pick out a harness for my dog and took the time to help fit her. I don't go to any other pet store, you ha e a customer for life! read more

Excellent in every way. Totally satisfied with products and purchasing experience. Highly recommended.

The people that work there are fabulous, and they always seem to have just what I need for my dog. I always get wonderful service.

This store is located conveniently in the Market Basket shopping area, almost directly off 495. This is one of my favorite pet stores; I only wish there was one closer to my home. The prices are reasonable, with many selections. In my opinion, more selections than typical. Lots of food options, treats, toys, it's a dogs paradise here. Items for birds, fish, cats, and more also. The staff are always friendly and helpful. Every time I come in, someone says hello and can I help you find something. Most of the time I can find it because of being a regular visitor. There are always bargain sales in this store including big discounts on flea and tick meds - like K9 Advantix II, which is generally one reason I come here. Otherwise it is simply the convenience of the location and parking that makes the visit helpful. I highly recommend you come here for a visit at least monthly. read more

My son and I had a great experience! We were greeting at the door and was shown where the product we needed was located. I even enjoyed how low and affordable everything was. 5 stars! read more

I love this store. My dog is aggressive they know her so they ring up for her bath quickly so I can get her right in the room for her bath. They are very friendly and helpful. I get all my dog and cat and fish needs in one store. This store and the employees are awesome read more

In short-there was a lot of dead things. Strange experience, first time visiting the store today. The store appears spacious, clean, tons of merchandise and many brands. I was looking for a new beta fish with my kids. They discovered at least 5 very dead betas, and I found two more that staff obviously knew about: I pulled off of the shelf a beta "hammock" (tank decor) and what was behind it? Well, 2 cups each containing a dead beta fish of course; where else would you keep a dead fish (besides on the brightly lighted beta display on a Sunday afternoon)? It gets stranger: On the side of me was a lizard display where a mother was looking to purchase a lizard for her young child who discovered a dead lizard. The mother called staff over and 2 apologized to the parent and child "for having had to see that". I told them how there are also several dead fish in front of me and my kids, and one staff member nodded and replied "ah-huh" and walked away as I said, "People bring their kids here to pick out an animal and they find dead things..." my voice drifted off and stopped since I (and fish bodies) were being ignored. Juxtapose this experience with when you've found one expired yogurt at Whole Foods and the manager was horrified and practically called for hazmat cleanup to remove it at once, but dead fish on display at this pet store is treated like a norm you should just deal with. Never again. There's a guy who owns a smaller pet store in Pelham called Northeast Discount Pets. Very nice, attentive, and gratefully accepted my $135 in fish and dog products. Oh, and he had only live fish - Yes, fish can be delicate and die more easily than us warm blooded mammals, but 7 found in one visit + a lizard means that there are issues with maintaining their health as well as checking up on them to remove bodies or sickly ones to care for our back. Even store bathrooms have a checklist for staff to initial when they've cleaned it every hour or, so why doesn't live animal displays at this store have a wellness checklist? Something is severely lacking here when patrons are discovering bodies before staff! I don't even witness this kind of thing at pet store chains. read more

The web site is not user friendly and impossible to use when in the store. Corporate needs to get their act together and fix this.

After going to Plaistow's Pet Co and being appalled, I decided to visit Pet Suppiles in Haverhill. What a difference. Employees were very polite and all were wearing masks. There were plastic barriers at every register and more than one register open so customers didn't have to wait. The store was clean, well stocked and organized. Floor was clearly marked to delineate 6 feet apart distancing rule. Bye Bye Pet Co. read more

Totally sucks!!! They offer a rewards program that the store knows nothing about, i tried to use my $15 coupon scanning my card they can't pull it up, I have to! Ok! Then I place an order online using my coupon get a confirmation email I go to pick it up they don't see it, put me on hold i can see thru the window the person has me on hold and is helping customers, ok that is fine!! Then he continues to play w his cell phone mind you now its been 10 mins I go in and he hangs the phone up and says we can't find ur order i asked what is the point of the confirmation email oh idk we can't look it up that way finally the mgr comes over the walkie talkie w another employee that i asked and says no record we're gonna have to submit this into corporate, like i have all the proof, ok my order not there then gimme my $15 dollars in reward points back!! Nope I gotta wait for corporate to look into it because there system is faulty!! Excellent customer service!! It is just so sad how these businesses could care less about the customers anymore read more

When you're traveling alone for work, there's always time to kill in the evening. So, after dinner one night, I stumbled across this Pet Supplies Plus. As soon as I stepped foot inside, I could already tell that this store was superb. Bright lights, clean floors, and easy navigation throughout the store, were my early clues. Being a fish fanatic myself, I shot right over to the fish and aquarium supplies. All the shelves were stocked, prices were clearly marked on everything, and it was all organized. Getting to the end of the aisle, led me straight to their fish on the back wall of the store. What a display! All the tanks were immaculate...and that's generous. No algae on the back of the tanks, on the glass...nowhere to be seen. Incredible. On top of it all, they had tips stickers around the tanks - don't overfeed - consider how big the fish will get before you buy - run your lights for 6-8 hours per day This place just kept on wowing me...I couldn't believe it. Especially for a chain place. After I looked at all fish stuff, I went through the other animal aisles - no bits of dog food on the ground, no empty shelves, nothing. Once I decided enough was enough, I went through the fish supply aisle heading to the front of the store. I noticed some fish bowls that I didn't see the first time....my jaw hit the floor. Such a great pet store selling something they shouldn't. With how well this place is run, they know better. Left a tiny bad taste in my mouth. Overall, the cleanest, and most organized chain pet store I've ever seen. But, get rid of the fish bowls, guys...c'mon. read more

Absolutely love this store. Definitely worth stopping by! Huge selection of natural dog and cat foods. Always plenty of toys and treats! The self service dog wash is a great deal 5 washes for $25 and staff always willing to trim nails! Love the live animals and great customer service! read more

Samantha is the best!! She is the only one that can do my dogs nail trim!! Great customer service and extremely knowledgeable!!

This store has the a super friendly and casual shopping atmosphere. The staff are very welcoming and helpful but never overwhelming. They are knowledgeable about the products carried in the store and seem to genuinely care about you and your pet! We had a cat with a sensitive stomach and the staff here helped us to pick out a new cat food that could help. It didn't feel like we were being sold a fad or the most expensive brand- just what made sense for our cat. The company's "neighborhood" values really stand out at this location. Happy people, clean store, good selection, fair prices... we always enjoy stopping by! read more

We were regulars here, but at 8:55 the is evening as I was walking up to the door to buy kitten food, this young female clerk saw us walking up to the door, ran to it as fast as she could and locked it! There were still customers shopping so why doesn't "closes at 9", mean CLOSES AT 9?! Discussing behavior read more

Samantha and Sabina - are very helpful and their guidance has significantly boosted the health of our Chihuahua and Newfoundland. This now the only place I go for our pets. They have a clue here and care. read more

I really like this pet supply store the staff are very friendly and pleasant to answer questions. Also the best is they greet you at the door and ask what they can get for you! I told them what I needed the type of dog food and they got it and carried it over to the register for me, umm hello who does that anymore? They are all very knowledgeable! I will continue coming to this store every time. read more

Pet Supplies Plus Haverhill - Pet Stores Near Me - Haverhill, Massachusetts

Great prices. Hugh selection of products. Dog wash is decent, wish they had a grooming station

Love this place! I live in Lawrence and have friends in Haverhill so I've passed the store many times and always told myself to check it out. Well I finally did and I was not disappointed. The staff is very friendly and helpful with a lot of product knowledge. It's very clean and all in store pets look healthy and well kept. There is a wide variety of foods, treats, toys, etc. I'm an experienced dog owner and I still learned new things while I was assisted by employees. Whether you have always had fur babies or not so furry ones, or you are a new pet owner, this store is the place to shop. Thanks guys for the positive experience, I'll definitely be back. It's worth the trip from my home to yours! read more

Pet Supplies Plus Haverhill - Pebbles! - Pet Stores Near Me - Haverhill, Massachusetts

The Haverhill location is fantastic! They always have the dog foods and treats I need in stock. Great selection of natural pet foods and I can't say enough nice things about the staff. Every time I go in, someone is ready to greet me, ask if I need any help, and they even offer to bring my heavy dog food bags out to the car for me. Highly recommended!! read more

Since petco is eliminating their "junk" cat foods, such as fancy feast, ive had to find alternate pet stores to shop at. (Yes, I would rather be feeding my cat something better but he's picky-and that's another story).. this store does have s great selection of food, and great in stock condition. I am wary of returning though.. Last time I was in, they only had ONE roll of receipt paper that they were sharing among TWO different registers (throwing back and forth to each other). It took FOREVER to check out- and the receipt tape was almost out so I don't know what they were planning on doing with the rest of the line after I left. Yes, things happen but really poor planning on their part. I didn't even want the receipt so I basically waited 30 minutes in line for nothing. read more

I love this place. The staff is very friendly and kind. They are super knowledgeable about products for any type of pet. They always go out of the way to help or assist with any question , no matter how big or small. I will continue to get my pet supplies at this establishment. read more

I had a great experience at the Haverhill store today. As I always have. Everything is easy to find. The employees are always pleasant, very friendly And helpful. read more

This is my go to pet shop! Always the best service and always have great prices! I love coming here because I always have a bunch of questions and all the employees are eager to answer them which I love! Prices are great to! read more

Up until recently I have had a good experience at Pet Supplies Plus in Haverhill. I have purchased well over $350 worth of dog supplies since March 24, 2018 including a $57 purchase today. The staff has always been friendly and helpful until today. After my $57 purchase today I complained about a dog dish I felt was defective that I purchase backed on March 24th, instead of making a customer happy over a $15 purchase I was told that is how it was design and there was nothing they could do. Tomorrow I will be returning 2 of the pricey items from my purchase today and repurchasing the exact same thing on Chewy for half the price. Will I buy from Pet Supplies Plus again? Probably when I am in dire need. Just a note about Chewy, I purchased an exercise pen from them that I found I could not use. Not only did the refund me my money they had me donate the item. The MSPCA now had the brand new exercise pen. read more

They close the pet washing area before they close the rest if the store. Was at the Haverhill Ma store 30 minutes before closing and they would need to let me in. I had other things to buy there today, but will spend my money elsewhere. read more

Super friendly staff, and extremely knowledgeable as well! My go-to place for pet supplies!

Love this pet store. When I got a puppy, it was recommended that I go here over other pet store chains and I am so happy that I did. The selection is fantastic and the prices are really great. I noticed a significant difference in overall price - way cheaper- compared to some other chains stores in the area. Any of the toys I have every brought home from this store are always my puppy's favorite. The staff are friendly, the store is clean. I have even brought my pup here for some in-between-grooming nail clipping for $8. I will continue to use this as my go to puppy one stop shop. read more

Attentive staff, particularly in the fish department who might I add always have a decent selection of fish. Great prices, too!

The staff is so helpful and welcoming the first time I came in the manager was very friendly and got to know me and my pets! Also everyone is knowledgeable about their products a woman who was working the register was able to assist me with picking out the best dog food for my dog that would work with his allergies! Also the toys and dog supplies have such a wide variety! Not to mention their prices are fair and they also do price match! I would never go to any other pet store! read more