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    Wholesale PCS

    1.0 (1 review)

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    5 years ago

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    Best Buy - Columbus

    Best Buy - Columbus

    2.1(120 reviews)
    3.2 miEaston
    $$

    The store manager, Zachary, was outstanding--truly a 5/5 experience…read more Unfortunately, my interaction with the Post Purchase Team was extremely disappointing. I don't write many reviews, and when I do--positive or negative--it's because the experience was significant. I make a point to remain respectful and constructive, but this situation warrants direct feedback. My wife and I travel frequently for work and needed a replacement laptop immediately. She located one at this store and placed an order for one-hour pickup. Given the higher price point, the credit card company requested verification, which we fully understand and promptly completed. At this time the payment had been processed and the laptop was onsite!!! We were then connected with the Post Purchase Team. Despite the issue being resolved, the representative and their manager, Ssyed, refused to allow the store to release the laptop. This was particularly frustrating because the store manager confirmed there were two physically available units and was willing to provide one. Instead, we were told we would need to wait until the 17th for fulfillment--despite the product already being in stock at that location. As travelers, we may not even be in town by then, making this solution impractical. Additionally, Ssyed declined to provide a last name and was unwilling to deviate from scripted responses, repeating the same information without addressing the situation. This lack of flexibility and problem-solving made an already frustrating experience worse. For context, the majority of my company's expenses are with Walmart, Home Depot, and Best Buy. Experiences like this directly influence where we choose to do business. If not for Zachary's professionalism and willingness to help, I would strongly consider moving future electronics purchases elsewhere. Brick-and-mortar retailers already face increasing competition, and employees like Ssyed do little to inspire confidence in Best Buy's ability to retain customer loyalty.

    With Pokemon releases you never know if you're going to make it in time or if there will be enough…read moreto go around. After sitting outside for 30 min before open and then another 10 inside we found out they had nothing left by watching 4-5 people walk up to the counter to immediately leave with nothing in hand. A simple heads up for the line of "we have x amount of this and y amount of that" would go a long way in people possibly returning. Leaving a line there knowing you don't have enough for everyone and not communicating that is unprofessional.

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    Best Buy - Columbus
    Best Buy - Columbus - Looking for a camera not a TV‍

    Looking for a camera not a TV‍

    Best Buy - Columbus - One of the employees that refused to talk to there corporate office. Elane store manager had an associate call corporate

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    One of the employees that refused to talk to there corporate office. Elane store manager had an associate call corporate

    Verizon

    Verizon

    1.9(14 reviews)
    7.6 miShort North, Italian Village

    I don't know why the reviews of this location. The few times I have been in there, I thought the…read morecustomer service was great. I had a billing issue and a connection problem at separate times and each time, the staff: Chris, the manager Adam ? ( I forgot his name ) and another fella took their time and fixed both problems. I never felt rushed. I felt like they wanted to fix the problem for me. I always left there with my problem fixed. I found them to be knowledgeable and friendly. When I need a new phone, IPad or accessories, I will definitely go to them. They are a corporate store. I highly recommend them. I have zero complaints. They are a nice asset to the neighborhood.

    Extremely poor customer service. I had home 5G internet service for 2 years without issue. Recently…read moreI started experiencing ongoing intermittent outages. After literally hours on the phone with customer service, a service call that was set up incorrectly and had to be cancelled, and a trip to a corporate store where I was told they couldn't help, I have switched to T Mobile. During the process I was told that my area doesn't now qualify for Home 5G service. That tells me they have oversold, and this is most likely the reason for my issues to begin with. After being a loyal customer for 22 years I find it sad they have gone downhill so drastically. Two Verizon sales people even suggested I switch carriers. NOTE: this review is not for this specific store, but for Verizon service in general. Ali at the Tuttle Crossing location was actually most helpful. I'd be happy for this review to be copied to its correct location! Thanks!

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    Verizon
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    Verizon

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    Wholesale PCS - electronics - Updated May 2026

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