Mad River Outfitters

I had never shopped at Orvis before and had a great experience. The store itself is clean, well…read moreorganized and easy to navigate. The sales staff was very helpful and professional. I have not experienced retail customer service like this in years, and really appreciated it.

I recently took a FREE fly fishing class at Orvis in Worthington and learned so much (and had fun…read moretoo). The young man, Jack, who taught the class knows so much and was very engaging sharing it with the class. Orvis is fortunate to have an associate who is so passionate about his profession! Orvis has a great selection of all things outdoors including high quality clothing.

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Swimville USA

5.0(7 reviews)

0.1 mi

Great experience. The staff is helpfull and friendly. Highly recommend going here before you…read moreorder something online. Save shipping costs and acually have a knowlegable human help you get exactly what you need.

This place is great! The people are very friendly, answering all my questions, and even guiding me…read morealong the way to find the right suit for my swimmer. We felt at ease with their knowledge about the different products, which they had a much larger selection and with great value compared to other places (including Amazon). Their customer service is also top-notch with their fast responsiveness. I have been ordering TYR tech suits for my daughter and will continue to do so. Oh yeah, not to mention their faster-than-expected delivery of our orders.

Outside of Mo"s Swimville USA

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TYR and Lifeguard gear

REI

3.8(29 reviews)

3.6 mi•Northwest

•$$$

Nice atmosphere for shopping for all of your outdoor needs! There is a good selection of clothing…read moreand gear for hiking, biking, camping, backpacking, cycling, and the like. The employees were friendly and helpful. We found exactly what we needed, in looking for some new folding chairs - we are quite happy with the comfort and ease of our Kickback Rockers. There is plentiful parking in the shopping center lot, and it is in a nice location near a variety of other stores and restaurants.

I've recently gotten back into camping, so I've spent a lot of time shopping at REI. Overall I've…read morehad a positive experience. The selection is pretty good for basic camping needs. I love my new Basecamp 4 tent. The staff seem helpful when you can find them. I feel like I'm getting a good value for my money on many items. One of my biggest complaints is the no bags when checking out. Come on this is ridiculous!

0.9 mi•Beechwold, Clintonville

The great outdoors. It's not fucking outer space!

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Socks and pillow purchased from the store

Rally House Graceland

4.9(17 reviews)

Great team selection. I was looking for Steelers, Guardians, and OSU gear and found everything I…read moreneeded from hats to shirts To jerseys. The staff was super helpful.

Every time I come here, everyone is nice and they have a fairly good selection. I do feel…read moreeverything is a little bit overpriced but other than that, it is enjoyable to shop here.

Rally House Graceland

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Outside Sign

Vance Outdoors

3.3(109 reviews)

4.5 mi•Linden

All the guys adam Pierre Joe Quinn nick Terry where amazing helped me last minute with my purchase…read morestayed late on Sunday 10 stars.

Great selection, great staff! Everyone is welcoming and helpful and they you taken care of quickly.read more

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DICK'S Sporting Goods

3.2(26 reviews)

3.4 mi•Northwest

Hadn't been to this store in eons. I was desperate to find a pelvic and/or thigh/groin support…read morebelt/strap. I already scoped out another store, but found nothing. It popped in my head to try Dick's. I thought for sure they'd have one, considering it's an athletic store, and huge at that. I am a 53-yr-old woman with RA and fibro, and I severely strained the thigh, back, pelvis and groin areas. I had to use my cane to enter the store; I grabbed a small cart to lean on, as well. The guy standing near the entrance said hi, but didn't ask if I was looking for something specific. I looked around, lost, so looped back to him and asked where support belts and such would be. He told me they were located upstairs. He then mentioned an elevator, and pointed in the general direction. I knew I couldn't take the escalator, because I needed to lean on the cart at that point. I searched all over for the elevator, and nothing. I finally looped back around to the restroom sign, and eventually realized a small makeshift sign was taped to the wall, noting the elevator was down the corridor. It was very generic and not noticeable from afar. The elevator is way in the back, hidden, old, worn and it reeked inside. The #2 button was taped over, and only #3 or #1 could be pressed. I don't know why there is even a #3, but I chanced it anyway. It took me to level two. lol I finally found the wall where all of the braces were attached to, albeit quite far away from the elevator. The area is quite congested, and not really made for a cart to traverse. I was relieved to find the wall of braces...only to be let down. Out of all the rows and rows of braces, straps, support this and that, not one single item for the pelvis and/or groin. I didn't even see a spot where it's supposed to be, so I suspect they don't even carry them in-store. Additionally, I noticed there were no price labels anywhere, so it was a complete guessing game as to cost. In severe pain, I had to wobble away and get back to the 2nd floor. I took the escalator, and left the cart there. I didn't want to get back into the smelly, clunky, old-sounding elevator again. A young female employee saw me when I got to the bottom, and asked if I found everything I was looking for. I said, "No..." She just chuckled and said, "Oh..." I then replied, "I couldn't find what I was looking for..." She didn't say anything back. No offer to help, find another employee, etc. After going to a 3rd store, I gave up. I just ordered online and I get my brace tomorrow. I was just hoping to have one today, and maybe even try it on, to ensure it fits well, etc. Such a shame that Dick's didn't deliver. A huge store like that should have them as a no-brainer...and on the 2nd floor to boot. You'll have people coming in probably in pain, so why put them on the 2nd floor? lol Makes no sense. The employees need to be more connected and interactive. Lastly, that elevator is horrible. And please make signs which direct you from the point of entry all the way to the elevator! This is basic 101 stuff.

Service in the shoe department was awful. Clerk was rude and nasty. Did not offer any help. We left.read more

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MatchSet

3.0(2 reviews)

0.1 mi

Nice selection of bags! I purchased a Wilson tennis backpack here and the store manager was…read morehelpful. Many things were discounted from sticker price.

I have bad experience with this company. I bought tennis shoes for my son for the full price and…read moredecided to return it. I never even open a box, it is Brand new. I send the the email to confirm the return, they replayed. But when I asked to confirm the address asked what information they need for the return, now answer. I Sent several email, No answer. Matt Taylor the one who replied firs time. Don't buy from this company. I will try to send the shoes on the the address they have on their website. Will see what happened. But the customer service is 0 not even 1 star. Be carful wit with this company! I will keep you updated how the return will go! And yes I couldn't find a phone number to call them too.

3.8 mi•University District

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New bag!

The Campfire Experience

2.3(3 reviews)

3.3 mi•Clintonville

I had a great experience with this company. Im a COVID bride and my wedding was postponed for next…read moreyear. I contacted them about my outdoor wedding of June 2021 and they had amazing customer service and worked with me on getting a price that I could afford. Im super excited to have them at our wedding.

When you read about the solar powered electric, 200 square foot tents, and 2 queen beds, don't…read morebelieve it. Its not true. Luxury camping? Ha ha joke is on us. But only once. Nelsonville Music Festival June 1-4, 2017

Cousins Army Navy And Survival Supply

4.0(18 reviews)

Excellent service and vast selection of merchandise. Was able to piece together my Air Force class…read moreA for my father's memorial service.

Tried to come here for business so when you posted hours were but there was no sign saying why they…read morewere closed or anything I kept calling the voicemail and he said they were open and the worst part is it was the day before Veterans DayI wanted to do business here but it was a huge disappointment.

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Basket O' Gas Masks!

Ohio Allegiance

1.8(15 reviews)

0.3 mi

I have finally found my favorite local t-shirt company. I have purchased so many items since the…read morefall. 3 raglans, 3 t-shirts, 2 sweatshirts all for myself, as well as Christmas gifts this past Christmas. The quality of the product is awesome and the designs are really cute. Plus shipping is usually pretty quick, they respond quickly to emails, and always have great sales! This company is awesome! Support local business edit: I purchased a couple of items from their St. Paddy's clearance and they ended up running out of one of the sweatshirts I ordered they not only gave me a refund but sent me a different sweatshirt for free to replace it! Hands down 5 stars

I placed an order October 5th and never received the products or an email saying they were being…read moreshipped. "Next day shipping" was advertised as I ordered. I sent an email October 19th with an automated response that I would receive a response within 24-48 hours. It has been over 48 hours, not including the weekend. I have already made a comment with the BBB and will continue to do so on all social media until I receive the products I ordered or a full refund. I fully intend to let everyone I know about my experience with this company.

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Gregory W.

4 years ago

Today I had the exceptional good luck of getting Ryan on the phone for help with the selection of an appropriate sinking fly line and backing for a special fly reel I received for Father's Day. Not only was Ryan SUPER helpful and patient, I learned a lot about what to consider in making my selections and he was able to help me with several Tenkara Fly Fishing questions as well. Every contact and experience I have had with Mad River Outfitters (MRO) has been enjoyable, informative, productive, and efficient. Everyone is knowledgeable, patient, and focused on maximizing customer satisfaction and it is clear they all enjoy helping their customers love fly fishing as much as they do. This is especially important to me as a novice fly fisher. They've earned a loyal customer for life in me with their helpful, service-oriented focus towards their clients. So much so that I traveled earlier this year with some friends all the way to Columbus OH from the Boston MA area while enroute to Knoxville, TN -- just to meet the staff and experience the store in-person! I highly recommend Mad River Outfitters for anyone looking for outstanding customer service, support, and advice when it comes to fly fishing and fly tying. I really hope I get to do some training and/or guided fishing trips with them as well. Every encounter with MRO has been simply fantastic and inspiring. Be sure to check out their YouTube videos as well. They are super helpful. read more

Brian M.

3 years ago

New to fly fishing. I live in Maryland. Went online and did some research. Spoke with multiple outfitters which included Orvis. Once I spoke with staff from MRO, I instantly realized this was the place for me. They are kind and very knowledgeable which made me feel comfortable since I am new to the sport. They will not sell you merchandise that you do not need. They will set you up with what you need and will not take advantage of you. Their fly fishing online video's are awesome. You will learn from these. I purchased a Sage rod and reel setup. Even though I live in Maryland I will continue to purchase whatever I need from MRO. YOU CANNOT GO WRONG WITH THIS OUTFITTER. read more

Eric Burns

6 months ago

Mad River Outfitters is beyond legit! I traveled from Cincinnati to Columbus to visit the shop, and I am glad I did. Brian (owner) helped us out. It was awesome talking to Brian, and it is obvious that he really cares about his customers and wants them to catch fish! I simply needed a new fly line for Belize, but he caught a bad knot I didn't know about on my backing that could have cost me a Tarpon! Not only did they fix me up, but I also learned a lot as well. That guy is a wealth of knowledge. Check out his YouTube videos. Mad River saved the day. Now I am confident with my setup just in time for my trip, read more

Tim T.

6 months ago

I live in Virginia and have big stores like Green Top and Bass Pro right around the corner, but unfortunately, they're often understocked and the staff doesn't always provide the most helpful guidance. While Orvis is only about 20 minutes away, their selection is limited to their own products. That's why I keep coming back to Mad River Outfitters--even all the way from Ohio. Their customer service is outstanding, they truly know their stuff, and they consistently go above and beyond to help. It's hard to find that level of expertise and care these days. Highly recommend! read more

Glenn L.

15 years ago

Great fly fishing shop. All the name brand equipment to put on or in your hands. Simms, Sage, Winston, Patagonia, TFO, Orvis, fly tying equipment, etc.. Not many places around Ohio with this nice of a fly shop. Active fisherman working the store. Good advise on places to go and techniques. There are fly fishing trips to Montana, New York, Michigan, and out of the country. We are lucky to have such a shop in Columbus. Glenn read more

Jene N.

7 years ago

All the guys have VERY helpful in getting me started into fly fishing. I don't have a shop locally where I live, so lots of time talking on the phone and they've always taken the time to provide excellent advice and service. This plus the fair prices will keep me coming back. Highly recommended, read more

Mike T.

4 years ago

I had a problem, but spoke with the owner, and they fixed the problem. If you ever have a problem, reach out to the owner and he will fix it, as he did for me. read more

Alex G.

9 years ago

Best customer service in Columbus! Brian and the gang are great and very knowledgeable.

Kevin C.

8 years ago

Outstanding service by outstanding people!

Mad River Outfitters - outdoorgear - Updated October 2026

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