Curly Metal piece found in my chicken parmigiana. I am furious of how the manager handled this situation. This is definitely not how you run a business!!! Now, the Manager apologized and said that he would comp the chicken parm for me...then asked me if I wanted a new one made, so I said okay sure (after he asked like 3 times) ... thinking that it was free because of his wording.
Then, my waitress (who was wonderful...5 starts to her!) came back with my check with the chicken parm still on my bill. I Told the waitress what the manager said, (that he was going to comp my chicken parm)...then the manager came back to tell me that because I asked him to make a new one, that they were going to charge me for it. (Unbelievable!)
First of all, Mr. Manager.... I am not one to make a scene! You're lucky I didn't take a picture of it, and you're also lucky that I did not yell out in your restaurant that there was this piece of metal in my food. You're lucky I cut up my chicken and I didn't eat the metal piece... otherwise you could have looked at a law suit!!!
I can't believe that the manager still had the audacity to charge me for my meal... after the fact that he was the one that asked me if I wanted a new one. If I knew I was going to be charged for it, I wouldn't even had agreed to him making me a new chicken parm! Was I suppose to ask him if I was going to be charged for my meal again because they're going to make me a new one? After the fact that the manager just told me that my chicken parm would be comped? He didn't say anything about oh now since you want a new one, you'll be charged for it? Wth is that? That's shady business! You don't do that to your customers!!!!! Is that what you call customer service?
I am extremely dissatisfied with the way the restaurants manager handled that. This was my first time there and it'll be my last time there! If you handled this situation differently, I would have gladly came back with an open mind & my wallet. I am in the customer service industry, and I know how uptight, entitled, & how rude people can be, so I didn't want to cause a scene, but you left me no choice but to write this review.
To the manager,
Words can't even describe how upset I am! You should have not charged me for the chicken parm after you said you would comp me for it. (Money isn't the issue! It's the principle!) Put yourself in my shoes. Let's say you went to a restaurant and you had a piece of metal in your food... would you be okay with that? Would you be okay with that restaurants manager charging you for a new meal after the fact that the manager told you that they would comp you for it... and you didn't ask them to make you a new one, and you weren't rude about it. So let me ask you this....Should I have made a scene? If I made a scene, would you have comped me for my chicken parm even after the fact that you made me a new one? When I didn't ask you to make a new one? I hope you learn a lesson today about your customer service skills... and even though I am just one customer....Just like you, I know many people and all it takes is just one bad review. Remember that!
Also maybe your boss needs to hire a better manager that'll be able to take care of there customers.... read more