Bought a used van in the early spring - they didn't want to do the things we agreed that would be…read morepart of the deal until 2 days before picking it up despite them having over a month to have things in order. We were coming from several hours away, and aren't from the city, but they didn't seem to be sympathetic to this. They assured me everything would be taken care of. However, upon us arriving to pick up the van, it was filthy. They did a quick vacuum but never detailed it. The paint pen they were to throw in was the wrong color, there was no paperwork to hand me. I had limited time as we were only passing through. Later, once I sent pics of the dirt in the car (stains, coffee spills, wood debris scattered in storage areas, used toothpicks...) they agreed for me to come in at anytime in the future for a free full detailing, Ultimate package. About 3 months later, it worked out we'd be in Edmonton again, so when I called I learned I was downgraded to a lesser detailing package for no given reason. I had to fight to have it be the original Ultimate package. They said they'd do that. Also, they said with the sale of the van it included lifetime oil changes - so I thought I'd get them to do both on the one trip. It was then they said first I had to purchase the regular, ongoing maintenance work in order to continue to qualify for the "free oil changes"...okay, that was not made known to me before the sale. They end up doing the detailing but when I picked up the van, it was clearly not a complete "ultimate" job. It was still easy for me to find dirt under the chairs, around the consols, in the vents, no paint chips were touched up as was part of the ultimate package, stains were still in the seat (maybe they tried hard, but didn't come out still..I'll give the benefit of the doubt), but it's okay, the did exchange the paint pen for the correct color ;) I have lost patience with dealing with Toyota On The Trail - I don't want to call them again just to continue an uphill conversation which every time was a struggle. So, I'll clean it, the way I know it can be done...but I doubt I'll ever buy another used car again and I wouldn't recommend this place if you enjoy good customer service. Sorry boys, you sold me one vehicle, but certainly didn't gain yourselves a long-term client.

Toyota are fantastic vehicles! Too bad this dealership isn't at the level of those vehicles! I will…read morebuy another Toyota but not from them.

The vehicle was on the lot and waiting at our appointment. The interior clean and vehicle ran…read more Imran was friendly. Vehicle box and compartment filled with trash. Almost flew out on freeway. Frightening moment. Windshield trashed. No out of province inspection done. Undisclosed rust damage and dents.

**Poor Quality of Workmanship & QA/QC**…read more The workmanship and quality-control standards at this Ford dealership have been consistently below what I would expect from an authorized manufacturer representative. On multiple occasions, I have had to return after repairs or routine services--including oil changes--because the work was incomplete, the original issue had not been properly resolved, or components had not been correctly reassembled. These recurring deficiencies indicate a failure to perform adequate inspections and final quality checks before returning vehicles to customers. A Ford dealership should maintain rigorous workmanship and QA/QC standards. However, my repeated experiences demonstrate a pattern of preventable errors rather than isolated incidents. Unfortunately, this concern is not limited to one location. I have encountered similar workmanship and quality-control issues at two other Ford dealerships in Alberta.

The staff here are professional and personable. I bought my first car here and I have been happy…read morewith the customer service. Generally any warrantied repairs have been well preformed and well an oil change is an oil change. The "Are You Completely Satisfied" pitch that they won't stop bringing up, while a little annoying, does seem to be effective in ensuring their staff get the job done right.

We had to bring in the company fleet (2025 with only 20K on it) for warranty work. We are 45 min…read moreout of town and had to bring in a staff member to bring car in. Appointment was for 9:15am and staff member had not heard from service department by 4:00. Finally by 4:30 they looked at it, but had no time to fix it. Although once they looked at it, they said it was be a quick fix, just a couple hours. Needless to say the car did not get fixed at all, staff member drove it back to our office. We will be going to a different dealer to have this resolved.

This dealership has ZERO follow up or customer service…read more On October 31, @ 345 pm I saw their service shuttle cause chaos in traffic on Wayne Gretzky Drive and Yellowhead Trail. The shuttle driver didn't realize that the lane he was in ended I guess, and he decided to move into the left lane beside him with NO regard for the F350 that was beside him. I have a feeling he did bother looking before his fast moves. That's when I noticed the rear bumper of this gold minivan was destroyed. I tried to keep my distance as not to become his next victim but close enough to get the phone # of the dealership. As I passed this vehicle i noticed the driver was an ELDERLY man who probably shouldn't have been on the road. I called into service and left a message for the service manager about the 3 potential collisions I saw this man almost cause in 5 minutes but he never called me back. Then on November 7th I left a message for the general manager and here we are a week later and still no call. If this place can't call me back about concerns about there shuttle driver I don't think they would be very helpful if you had concerns with your vehicle purchase. When I am in the market for a new vehicle I won't be buying from Southview Acura

I bought a 2 year old low mileage Honda Pilot from them in 2019 and have had very few problems with…read moreit. It is the 2nd Pilot I've owned and although I paid full asking price due to scarcity of good used stock during covid, the sales manager was kind enough to throw in a protective mat for the rear when the seats are folded down, which is our usual mode of operation. Recently, a leak began on the upper part of the windshield which was recently replaced. The installer assured me, after thorough testing, it was not leaking around the windshield but likely from the sun roof. I phoned the service department and asked if there was maybe a drain from the sunroof that could be plugged. The female in that department answered my voicemail very quickly and assured me there were no drains around the sunroof, instead, I should bring it into their shop for a 2 or 3 hour repair. I live 1-1/4 hours away so I decided to do a little research and found that the common cause of sunroof leaks is a plugged drain line and the remedy is to insert a 2 metre length of sturdy weed eater plastic line into the drain hole on the forward driver's side of the sunroof. After 15 minutes of poking the plastic line in and out of the drain hole and testing the flow of water around the opening, the problem was solved. One has to ask oneself....WOULD YOU EVER BUY A VEHICLE OR GET A REPAIR DONE FROM THEM? July 22/2026 Les Close (a former customer)

Herbers was also recommended by my insurance company. As noted by Kris, they don't provide walk-in…read morequotes - you need to bring the vehicle in for a pre-inspection appointment. The reason Herbers does this is so they can take apart the affected area of the vehicle, and check for any internal or otherwise hidden damages. Given the cost of repeat visits for such damages I experienced elsewhere, I personally prefer a thorough check the first time around. In my case, they noted the floor of the trunk, trunk hood and back bumper all required replacement. They ordered the parts and exact paint colour for my vehicle, and made arrangements for a rental vehicle while my car would be in repairs. The repaired vehicle bears no signs at all of collision, and has been fully cleaned inside to boot. My only real gripe is that the damaged trunk was not adequately secured shut (before my repair was scheduled to begin, after my pre-assessment) - but a quick visit back to them resolved the issue, quickly, at no charge. At all times, I was treated courteously, and professionally. All-in-all, I had a fantastic customer experience, and in the unfortunate event I get in another accident, I'll be returning here. I'd recommend you give them a try as well!

If I could give zero stars, I would. My experience with Herbers West Edmonton has been an absolute…read moredisaster from start to finish. I took my vehicle in for basic repairs, and what I got back was a car in significantly worse condition than when I dropped it off. After they had my vehicle for 32 days, my insurance company contacted them for an update. Only then did they admit that their dent removal subcontractor had damaged several pieces while doing the repairs and that they were waiting for parts. Instead of addressing the damage properly, the subcontractor glued the broken pieces back together, clearly hoping I wouldn't notice. The glued pieces didn't hold when they tried to replace the headliner so they had to order the parts. I also discovered missing interior parts, exposed wiring, and a piece of duct tape labeled "damaged" stuck to my trunk. To top it off, I found a random broken-off part in my cup holder with no indication of where it belonged. Beyond the physical damage, the service at Herbers West was dismissive and unhelpful. My original service provider and the receptionist showed little concern for my situation and offered no real assistance. When I went to pick up my vehicle, they couldn't even find a record of my damage deposit payment--even though they remembered me paying it. I had to refuse to pay again. I eventually connected with a service advisor that was helpful, but there wasn't much he could do to help at that point. After all of this, they handed me a $100 gift card as if that could make up for the stress, dishonesty, and damage I endured. I brought in a well-maintained vehicle for basic repairs, and it was returned to me in significantly worse condition, with damage from bumper to bumper. I am still unsure of the full extent of the issues caused by this repair process. Save yourself the headache--Herbers West Edmonton and their third-party repair partners cannot be trusted. Take your business elsewhere.

Great service at Southgate Audi, I went there a couple years ago to look at SUV's. I enjoyed the…read morefriendy staff, clean cars and not pushy salesmen. We ended up returning 9months later and the company was organized and knew exactly what I wanted!! Thanks to Aaron for finding me the perfect SUV! Finace department was great and friendly and got me into my vehicle in just 3 days! Thanks for the service Audi

I bought out my bosses lease on his VW Passat. I love this car, it's the perfect daily driver…read more This dealership has been very helpful and good to me. For instance my mom wanted to pay for winter studded tires for me, and the front end was being a pain in the ass about it. So I talked to the service manager and low and behold she gave me a pre authorized payment form for my mom to fill out and fax back to me to authorize a payment from her for my purchase. Great service department, amazing actually. The parts and service department talk with each other, they know what they need, they bought and buy extra winter studded tires for winter and sell them at a discounted rate the next year. The ones I bought and have on are some of the best winter tires you can buy, tires warehouse couldn't beat VW's price, I was very impressed. Basic services are a bit pricey but hey, labour is expensive and I don't have a garage and tools to do it myself so I'm not going to complain. Oh and this entire emissions scandal, please.....there is. I thing wrong with my car and it still meets our provinces standards. But hey I'll take something if they give it to me. This dealership is great, the give me the services I ask for, I am very clear about what it is I want though. Cheers, enjoy being serviced;)

I had spent toww weeks hunting for a Toyota Highlander to tow my 17' trailer and I ran into a few…read moresmall lots and a few dealerships. One dealership had a nice 2011 with a 19,900 price tag but as soon as I started to negotiate on it, the 3 year warranty came out plus the warranty /insurance on the catalytic convertor. Now the price was $25k! including gst if yu did a cash deal. I left empty handed. I saw Jacky's advert on KIJIJI and went to look at it and it was good. No pressure and a straight forward process. The best thing was he didn't push a warranty and other hidden charges on me. He did offer a 3rd party warranty if I was interested, but that was it. The car only came with one key, and Jacky offered to get a second one made up for me at no charge. I really enjoyed the experiance with Platinum Fine Cars and I would reccomend them to anyone wanting a hassle free experiance.

I don't leave reviews very often.. if ever.. but I am more than happy to do it for this particular…read moreestablishment. I hate the process of buying a vehicle.. dealership, used car lot.. I've experienced them all multiple times and I'm sorry to say but it's amazing how the stereotypes of a sleazy car salesman are alive and well in the industry.... That being said - I actually ENJOYED the experience of buying my Honda Civic at Platinum Fine Cars today! Jacky and Jacky were a complete breath of fresh air.. there were no "salesman lines" no sheisty hooks.. just 2 genuine, knowledgeable, and friendly professionals. I will recommend this establishment above all others to anyone looking to buy a used vehicle, hands down. Not a massive selection albeit a quality selection which I would take any day. Make this your first stop. I have faith that these men will not let you down.. worst case, you drive away empty handed with a renewed faith in the used car buying experience. Thank you guys for a very positive shopping experience.

As far as dealership experiences go, this one was great. The new auto tailgate on their showroom…read moretruck is absolutely amazing. I really appreciate Anthony taking the time to show me the vehicle features and keeping the whole experience so low pressure and relaxed. I really felt like I was being well informed and treated like a valued customer. Everyone that I interacted with was extremely professional and I will be purchasing my next vehicle here without hesitation. They really understood how to take a stressful purchase experience and make it enjoyable. If only I had more money I'd buy another truck sooner ;)

i just bought a new Denali Terrain there and the service i received from start to finish was…read moreamazing , finance was so great and worked with me and did not try to pressure me like most, they helped me get best deal and trade. my sales rep was there and very open and transparent with me . last but not least the way they treat you when you pick up your car is over and beyond. they have a nice make you feel good music and revieal and they help you set everything up and even called me next day to ensure i was good. . service is beyond and people are so great,... good JOB GMC you made buying a new car such a great experience . would recomend.

Mac James motors was recommended to me. I went in just to take look around. Graham was a wonderful…read moresales person. He help me find a vehicle that would fit my lifestyle and at an affordable price. I am very happy with my Ford Escape! I would recommend them to all my friends. Thank you very much!

Graham was absolutely amazing, it was my first time buying a car through a dealership. I felt…read morecomfortable, he was 100 percent honest with me, about everything, and made my experience exciting and fun. I love my new can, and would definitely recommend Mac james and Graham for purchasing your vehicle! Thanks for the wonderful experience (he even went above and beyond and helped me set up my blue tooth!) :) Meaghan

I don't understand why there aren't more Bumper to Bumper stores in Edmonton. Unlike at other parts…read moreplaces, the staff here are incredibly helpful. If you've ever looked for parts for an oddball or vintage car (or a vintage oddball car) you know that it can be a challenge to find people who actually want to help you. But not at Bumper to Bumper. Everyone was extremely helpful even though I was asking for parts that weren't exactly easy to track down. It's truly shame there aren't more of them around!