Called about a trade. Was very prompt returning the first call, then offered me 13,000 less on my trade than everyone else. When I complained, said he would check more and call me back. 4 days later, nothing. Total stealership. read more

Went with my mom to look into trading her car for a newer model. After deciding with the model, we were interested in getting a car starter. Our salesman, Brandon had told us that it wasn't his department and that we would have to go into finance to negotiate. We get to finance and everything was printed off already and it was clearly too late and when we mentioned the issue, the finance guy said that it was in fact, Brandon's department. My mom is not very outspoken and with the language barrier (our first language is Tagalog), it was difficult to express our opinions. On our pickup day, we were going over the statement and it mentioned that there was a "carry over charge" from her past lease which wasn't mentioned by Brandon when we made the deal. We spoke to the manager and he said there was nothing they can do. He justified the situation by stating that Brandon is in the top 3 for sales and is "very busy". However that should never be an excuse for non disclosure of fees. It was a disappointing experience overall, from all the good reviews they have received, we were hoping for some honesty and professionalism but got neither. Definitely speaking to BBB regarding this situation because dealerships are getting away without fully disclosing their fees. It's unfair and very misleading to the consumers. read more

I would not buy any vehicle from the Millwoods Honda Dealership in Edmonton, Alberta. I have been lured to purchase an extended warranty ($900) by them. The saleperson claimed that the money will be refunded if the extended warranty is not used. Guess what, when the warranty expired, this dealership refused my refund because it has failed to provide me a refund certificate when I made the initial purchase - I wasn't even awared of this certificate. Beware of this dealership's scams and traps. I would buy a car somewhere else if I were you. read more

Don't buy a car in Millwoods Honda. The salesman I dealt with is not honest, and the company tries to scam you! Recently, I try to get my refund for my Honda plus extended warranty because I haven't used this warranty I purchase from this dealership. It was $1000 and the sale person said the money will be returned back to me as long as I don't use the refund certificate. This dealership made excuses not to return money back to me. They said they have given me a "refund certificate", which I haven't received and inform me that I can only get the refund up to one month after the five years I purchased the vehicle and not anytime after that. They said it was in the refund certificate, but again how could I know if they didn't give it to me? These people are here to cheat you and your money. They will throw every single option at you when you purchase a car and don't keep their promise. A friend of mine also have problems with this dealership. Buy your car elsewhere!! read more

Worst service ever!!! Charged me, didn't fix my car, and the manager was rude. They don't even speak proper English. read more

Please please please never go to this service department. During my last service appointment I learned I have been driving around for the past year with faulty, half deployed airbags, and no one had told me in my past 3-4 services this year. Then when told that my tire air pressure light was coming on and off, they reset the sensors without actually checking any tires. Really, Wheaton Honda is NOT where you want to go for any car services. read more

I've had a few mixed experiences at this dealership, but their prices are what keep me coming back. The only issue I have is what is typical with all dealerships and car people in general: upselling and variable trustworthiness. I have had some great visits, and some visits where the staff seem flustered and crabby. The ladies at the payment desk are always nice though. read more

I purchased a brand new 08 Accord Coupe at this location and have had multiple negative experiences when getting my vehicle serviced there. On three separate occasions, my vehicle has been scratched, gauged, and the paint has been chipped. The advisors and service managers both claim that the damage was there before, but I know where any damage is on my vehicle, and it was not there before I brought it in for servicing. I have been forced to replace my rear bumper from bringing it in for servicing, and now I am being forced to replace it again. I definitely do not recommend Millwoods Honda, or strongly advise taking pictures of your vehicle prior to bringing it in for servicing and do an inspection with the service manager. read more

Endless problems with Honda Odyssey blue tooth. HONDA'S NEW NAME FOR BLUETOOTH IS THE HONDA GLITCHY NONUNIVERSAL ENDLESS PROBLEMS BLUETOOTH SYSTEM!!!! The dealers cannot find the problem and can't adequately test for the problem. If the dealer doesn't experience the problem within the 2 hour time frame they have the car they don't know what to do and want to charge you for having done nothing. On-line the odyssey blue tooth has endless problems. Honda needs to acknowledge that there is a problem and fix it. I had to argue with the dealer in order not to be charged for them having done nothing and I am still left within a blue tooth system that does not work properly (and the car is under warranty). My phone is not the problem (as many other odyssey owners have also asserted). My phone was on their "approved to work with blue tooth" list. read more

Really appreciated the service Dan gave to me, he wasnt pushy and he listened to what I wanted. I ended up in a car that will be great for my family. The finance team also worked hard to help me get to what was right for my budget. read more

Sales experience was OK. After I asked for an alignment when the car was a week old and with 900kms on it, I was told there is no warranty on alignment after the car leaves the lot. I knew it had a big problem because you could not steer it on an icy road. Made up my mind from that point that I would never deal with Millwoods Honda again. Took the car to Fountain tire and paid for an alignment. They said the 'rear' alignment was way out and fixed it. This will be my first and last Honda, but stay away from Millwoods Honda read more

I bought two vehicles here - a civic and a CRV - and both of them needed fairly major repairs before they hit 70k (struts on the civic and the power steering rack on the CRV). Both vehicles had been in for all their scheduled services and no issues were found until the first service past the warranty (at 60k). Maybe just bad luck but seems pretty questionable to me. read more

Since previous review wheaton Honda had contacted me to fix the remaining tire that was still giving me problems free of charge. I was contacted by email and told to go in and it will be fixed. I went by and was refered to the service dept manager. not an overly pleasant person who just seemed annoyed by the issue. I explained the problem and he told me "oh no the tires are always covered under a one year warranty on a purchased vehicle". so why then was I told before when trying to get this dealt with that they weren't, annoying. He said he couldn't take me at that time and I had to return in the morning, again annoyed as I wasn't told this beforehand. They told me it could take a few hours to get done so I arranged for a ride since their shuttle bus only served south side. turns out it only took an hr which would have been great if I hadn't arranged for someone to give me a ride due to the previous time estimate. but at the end of it the tire is fixed but my overall impression of the place hasn't really changed. read more

We bought a 2010 Insight and the sales experience was excellent. We dealt with Rick and it was a zero pressure sales experience. We actually closed the deal over the phone while we were having lunch. We made an offer on the car and Rick informed us that he had to talk to the sales manager and asked us if we wanted to go for lunch instead of waiting around the dealership. So that is what we did and hence we closed the deal over the phone. I was also impressed with the business unit, right at the beginning I informed them that I was not interested in any add ons and they never once brought it up. We also never made a deposit until we had closed the deal. We will most definitely go back when we are in the market for another vehicle. The only down fall is they do not have a drive thru oil lube bay. In this day and age I shouldn't have to leave my car with them for the day to get an oil change. We only use their lube service when they mail us a coupon. read more

Worst dealership I have ever been to! Bought my car there few days ago. When I went to pick It up the battery light was on. I expressed my concerns before leaving however no one bothered to check the battery and simply told me it was a problem with the fob on the key. I am from Calgary and was driving back that evening. Before leaving I noted that the battery light was still on. I called the manger and made him aware of the problem he told me since he had no techs in they could not check it. He basically gave me an impression that he didn't car about my safety on the road sand told me if the light was still on to bring it to a dealership in Calgary. Sure enough the battery light was on the next day and brought it to another honda dealership to get the battery looked at. That dear ship made me aware the the car I bought from wheaton honda had a failed battery which needed to be replaced. The manger at wheaton was made aware and covered the battery. The things that is wrong with this is that the battery passed on the inspection sheet when it was actually a fail which makes me wonder what else I did they lie about on the inspection sheet. Wheaton Honda states they are a certified dealership but yet they are falsifying their inspection sheets. By not being accurate in their inspections they are putting customer safety at risk. I spoke to the manger after the replacement if the battery bad simply asked for a re inspection since the first one was not accurate. The manger refused to do a re inspection for me. Wheaton honda clearly has shown me that they do not care about their customers and once they get your money they could care less about your safety in the car they gave you false information about. I have made my friends and family aware to avoid this dealership at all costs! Avoid this dealership and go with a dealership who is willing to work with their customers when they are not satisfied! read more

Went here Nov 17/15 for a recall on the paint on my Honda and was treated like total crap by the service rep and service mgr. Meaghan Kennedy, somehow has a title of senior service advisor. She was rude, would not listen to my concerns nor entertain anything I asked. When I requested the service manager he was not much better. Hock Yeap is his name. He did admit there were issues with the hood and fenders however he would also not listen to my concerns over the clouding of paint on the roof. He argued that its not a concern of theirs and did not offer to contact Honda to see if anything could be done, just raised his voice that its not a recall issue for the roof, even though there is a recall in the USA for this same issue. He up and walked away from me with no other answer. Meaghan Kennedy then refused to take pictures of the car for the fenders and hood, even though she was told by her manager to do so. So now I have a car with a recall issue that Wheaton Honda refuses to address. i have contacted Wheaton's GM and voiced my concerns about the service dept. I await his findings. I did take my vehicle to Go Honda in Edmonton west end and was treated with respect and open arms. They listened to my concerns, took pictures and the campaign number for the US A recall to see of there is anything Honda Canada will do. Thank you Go Honda, but Wheaton Honda has lost my business, where I have been a loyal return customer for the past 4 years. read more