I had purchased a 2011 Subaru Outback from Jacky, and have been blown away by the positive experience from Platinum.
Upon purchase, I took the vehicle to my local mechanic to have another inspection done. My local mechanic noted that the rear brakes and rotors needed to be replaced. I contacted Jacky, upset that on their inspection it was noted that the brakes were in fine condition. Jacky offered to meet with me and to cover the costs of the rear brakes and rotors, as he was upset that the quality of the brakes had seemingly been misrepresented.
Upon having the brakes and rotors replaced, it was evident that the mistake had been made by my local mechanic, and NOT by the inspection that Jacky had done.
Jacky still covered the costs of the rear brake pads, rotors, and replaced the lug nuts as two of them were striped. He also threw in a serpentine belt, as my local mechanic had stated that the belt was cracked.
Jacky went far ABOVE AND BEYOND what was expected to ensure that my vehicle was in a good condition and that I was satisfied with my purchase. Jacky did not need to cover these costs, as it was apparent that the mistake was made by my local mechanic, and not by Platinum's inspection.
I am thoroughly amazed at the lengths that Jacky went to to address my concerns, and cover the costs even when the mistake was not theirs.
I can not recommend Platinum and Jacky enough as the place to go for purchasing a vehicle. Jacky addressed my concerns, covered the costs, and went far above what was expected to ensure that I was satisfied with my purchase.
Overall, I highly recommend Platinum, and give kudos to Jacky for going above and beyond to ensure that I was happy with my purchase. read more
