After years of hard work, I was finally ready to buy my first car. I reached out to so many…read moredealerships, but Francis stood out by offering me the absolute best price and finding a car that fit every single one of my standards. His service was outstanding from start to finish, he made the entire process completely stress free!

Absolutely horrible service. Seemed good at first (which is…read morewhy they male you leave them a good review before the services is absoulte garbage. Francis was our sales person. Who has done nothing but give a run around, a list of lies & excuses & then starts saying he will pull your loan as soon as you show any kind of emotions towards the service. I would highly recommend avoiding using this company & definitely recommend avoiding Francis at all costs.

We very recently purchased a certified preowned 2024 Lexus NX 350h. The moment we arrived at the…read moredealership our salesperson Noah made us feel completely at ease right off the bat. Usually looking for your next vehicle and going on a test drive comes with a ton of high-pressure sales tactics but Noah was the complete opposite. He was incredibly patient and created a zero pressure environment that allowed us to ask questions. Noah didn't just answer them, he genuinely listened to what we needed and also made great honest recommendations tailored to our needs which helped us ultimately land our perfect vehicle , thank you Noah for your exceptional customer service and experience ! We equally had an exceptional experience working with Kathy in finance. She was patient kind and we never felt rushed. What impressed us most was how down to earth Kathy was. She has so many human qualities that she incorporates into her role in finance Her knowledge of the finance world, the products and warranties is unmatched ,she had a very clear consultative approach throughout the entire process and in helping us choose the perfect protection plan for our needs and our peace of mind. We felt confident in our purchase and may I add our approval process was very quick !! Thank you, Kathy so much for your incredible service And attention to detail ! The level of professionalism with Noah and Kathy continued through to the delivery process of our Lexus with Laura. She went over every detail and feature with us and made sure we understood and felt comfortable driving home. She took the time to ensure she answered any questions that we had fully , Thank you ! Laura for your wonderful service ! We landed the absolute dream team. Wao ! Lexus of Edmonton really delivers a true luxury experience, a seamless experience from start to finish and second to none ! They exceeded our Expectations and could not be happier. We drove our Lexus off the lot knowing we made the best decision with our vehicle ,the dealership and knowing we will be well taken care of by Lexus of Edmonton. If we could give this dealership 10 stars we would ! Lexus of Edmonton is a family owned dealership and we truly got treated that way ! It is no wonder this dealership is rated at the very top ! and we got to experience exactly why. Thank you ! We absolutely Love our Lexus and driving it ! Give Noah a call at Lexus of Edmonton today and start your Exceptional experience like we had. Sincerely, Lu and Valerio

This is an exceptionally good operation with exceptional staff!…read more Knowledgeable, competent and capable. Trustworthy integrity. In Sales I would mention Mason and Jag in particular, and in finance Alex. Very honest diligent people.

Great service at Southgate Audi, I went there a couple years ago to look at SUV's. I enjoyed the…read morefriendy staff, clean cars and not pushy salesmen. We ended up returning 9months later and the company was organized and knew exactly what I wanted!! Thanks to Aaron for finding me the perfect SUV! Finace department was great and friendly and got me into my vehicle in just 3 days! Thanks for the service Audi

I bought out my bosses lease on his VW Passat. I love this car, it's the perfect daily driver…read more This dealership has been very helpful and good to me. For instance my mom wanted to pay for winter studded tires for me, and the front end was being a pain in the ass about it. So I talked to the service manager and low and behold she gave me a pre authorized payment form for my mom to fill out and fax back to me to authorize a payment from her for my purchase. Great service department, amazing actually. The parts and service department talk with each other, they know what they need, they bought and buy extra winter studded tires for winter and sell them at a discounted rate the next year. The ones I bought and have on are some of the best winter tires you can buy, tires warehouse couldn't beat VW's price, I was very impressed. Basic services are a bit pricey but hey, labour is expensive and I don't have a garage and tools to do it myself so I'm not going to complain. Oh and this entire emissions scandal, please.....there is. I thing wrong with my car and it still meets our provinces standards. But hey I'll take something if they give it to me. This dealership is great, the give me the services I ask for, I am very clear about what it is I want though. Cheers, enjoy being serviced;)

Great oil change price. Even better service staff. Also enjoyed the cafe while I waitedread more

Brought my car here to get fixed. Was told I need a new throttle body with gasket and a new mass…read moreair flow sensor. Took 2 days to diagnose. I got a call saying my car was ready but not completely fixed. When I dropped it off it had issues starting. When I picked it up and after paying $1500 my car ran harder than before and when I seemed to smooth itself out I drove away to then realize as I was about to turn right that I had no breaks. I then made another left hand turn directly into the next parking lot to which thankfully was empty proceeded to press my brakes and there were no brakes. My car then flat out died. I tried to restart my car and nothing.My remote car started and alarm system was not working at all whatsoever. I proceeded to walk back to Kross Auto and tell them my brakes didn't work and it died while I was driving. They were mystified. I left for them to fix it and as I was driving (another vehicle) home I got a call from Kross Auto saying I should come back because "theres a new way to drive my car now" that I needed to be shown how. I said a new way?? I had no brakes. They claimed its some other issue and it runs perfectly fine now and I need to come back and be taught how to drive my automatic car. I asked if its safe to drive and they said "thats up to you to decide". I got angry and said "so ive paid $1500 my car is now worse, I have no brakes, and my alarm system and starter no longer work. They said they should've charged me $2000 and I should be happy with what I got. I asked if they could tow my car to another destination they said yes and then afterwards called me back and denied the tow. I completely 100% do not recommend ever going here. Scam artists.

I had a really great experience with the team here, namely Nav and Hazzy. What stood out the most…read morewas their customer service. They were incredibly friendly, patient, and more than willing to answer my questions. They took the time to walk me through questions I had about the vehicle and made sure I understood everything. I would absolutely recommend Northside Mitsubishi, I appreciate the help!

Overall, my experience was not as good as I thought it would be and the price I paid certainly…read moredidn't match up with the car I was given. Mandeep and Stephany were really good and helped me get into the car I was looking for, moonroof, heated seats, ect. However, the car I test drove and the car I received didn't have the same regular features. The car I test drove had power seating but the car I bought had manual adjusted seats. I wasn't told the car I bought had manual seating until after I had purchased it and was disappointed that I spent all that money for manual seats, when the rest of the car had all these upgraded features. There was a little miscommunication when it came time to pick up my vehicle, the salesmen didn't know anything about the car starter, and I found a dirty and wrong size trunk cover in the back of my new car. If I didn't go through it, I would have driven away with dirty, mismatch accessories. However, I spoke with Kyle (manager) and he compensated me for my troubles with free gas and a car wash. However, when I got my car back it was covered with circular scratches that come from an automated car wash. I also purchased a protection spray for my car, but it doesn't seem like its protecting from anything! I have scratches on my car and rust underneath.2/10 would not recommend.

I thought this was going to be a great place, since it's new. I sold my car to these guys & both…read moreemployees in that office were fantastic, until...... I went to get parts. The older lady was rude and complaining about everything. When I asked questions, only the guy with the funky hair seemed to know what's going on. The employees seem to be overwhelmed by lack of knowledge and training.

I have been doing business with this company for over 45 years and every transaction has been…read morehandled fairly and honestly . I would not hesitate to recommend them to anyone requiring their service.