John is the kind of guy that has a face you can trust and that's where it stops. He had my RV parked in the yard for 6 weeks and said he had no time to look at it so I took it back on put in over $10K in repairs and dropped it off to him again when I was done. He checks it and says "it's not road worthy you should get rid of it". It's entirely my fault for thinking he was a nice guy but instead he cost me a lot of money and stress, not to mention the internal fighting it caused due to me "trusting" him.
Last year I took my minivan to have the intermittent wipers fixed. He calls and says I need a new motor which I reply not likely since it works well, just intermittent, I think it's a component like a switch not working. He insists and puts in a new motor. Two days later I'm back for the same problem, and he says the motor must be bad and puts in another one. Lasted maybe 4 weeks and I've been living with it for about 6 months now because frankly I'm not happy at having to continually return my vehicles for 2 days just to fix a wiper issue!?! It's winter now and the wipers starting acting up and the motor would not shut off so I had to try to adjust them and broke the passenger side arm doing so. I call John, leave a voicemail with some details to remind him about the issue. I check with Napa auto parts and they say warranty is still good. It's been a week and I still do not have an appointment for service... you think he is ignoring me because he doesn't want to deal with a problem he created?
To be honest, avoid him even though you've had great service in the past because I had many years of good service until a few years ago. John is tired and it shows plus who wants to be nearly mauled to death every visit when his killer dog can almost reach the door during business hours?
John if you read this I'll be surprised, but if you do know this: I've stopped telling people to use your business because you cost me too much money over the years and you often say "Oh, I dont' have the equipment to do this or to do that so you have to go elsewhere to get this test done" - Here's a thought, close your business and go work for someone that has the equipment to repair all vehicles and problems instead of making us choose between you and a real mechanic. read more