It was an Outstanding business with Mr. Vandan, He was truly, Genuine Gentleman to do business…read morewith anybody in this planet. Very Professional and calm, Listen to customers needs and match the greatest product according to customer's happiness. I could say, if i am going to buy a another vehicle, i will defiantly go to Toyota because of his professionalism.

We bought a Toyota RAV4 from Toyota WEM with Chris in September last year with a written promise of…read morelifetime oil changes. The contract clearly states "whichever comes first", meaning mileage or time.By May, our car reached 6,000 km, and we were already past the 6‑month mark. Well within Toyota's normal maintenance schedule. When we went in, Toyota WEM refused to do the oil change and told us to "come back at 12,000 km." My husband went back June, July, and August, and every single time he came home disappointed because they still refused to perform the oil change we were promised. Their explanation was always the same: "Your car is under warranty, don't worry if it breaks down." Now it's September, our RAV4 is at 14,200 km, and Toyota WEM still refuses to honour the lifetime oil change agreement. We even showed them the paper that says "whichever comes first," and they dismissed it.We considered getting the oil changed elsewhere, but Toyota WEM kept implying our warranty might be affected , which left us feeling stuck and misled. At this point, we regret buying from Toyota WEM. The service has been dismissive, unhelpful, and has caused months of frustration. A dealership should honor its commitments.

Replaced a blown out tire. Service was fast and they were friendly and courteous. The price was…read morevery reasonable. I would definitely go back. It's hard to find a shop that cares for its customers.

They are awesome.They listened to my concerns and although a very busy place, they managed to still…read morefit me in and fix my vehicle.I was at work when my Mother had a minor accident and needed a tow truck to have her vehicle towed to their shop.They went above and beyond with their excellent customer service and they were certainly reasonable with their pricing as well.I was very grateful being that they were trustworthy as I wasn't able to be there.10/10!

Brought my car in some time last year , the service is great and unlike other places , don't find…read moreanything else that needs fixing. I've brought my car back a few times since for basic repairs or replacing... They won't gouge you ever . Highly recommend

We've been long time customers and we used to be incredibly happy with the service here, and…read moreoverall experience dealing with this company until recently. We called back in June to have our car looked at and NO ONE got back to us. We followed up the other day AND still no one can do anything for us until much too late. Really disappointed in the customer service. Incredibly frustrated that we couldn't count on them to keep their word and 'get back to us' in a timely manner. We were completely dismissed and it feels like our customer loyalty isn't valued or appreciated and that's very upsetting.

The service at West Mountain Automotive is bar none the best in Edmonton. Glen and Kenton are two…read moreof the best technicians I've had work on our fleet, certainly the most cost effective service and a broad spectrum of knowledge when it comes to our variety of different makes and models fleet vehicles and personal vehicles. I'd recommend them to anyone who's looking for quality service at excellent rates.

I have had Glen service my vehicles for years, and recommended many others go to his shop. He…read moreoffers spectacular service. He is superb at diagnosing problems that other shops just throw parts, so you know you are getting the most effective service you can get.

Did a check up on my car. Very informative and got a new startup and horn in my car, as well as the…read moreengine light was no longer lit. Great service and 100% will come back again when my Nissan is in trouble.

Don't bother with this company because they couldn't be bothered with even a proper diagnosis, let…read morealone fix what was wrong. This was a barely driven 20 year old car that grandma gave my 17 year old and we wanted to make sure it was in good shape to drive. Just told us they couldn't source the part needed to fix a specific problem we noticed. Took it to another mechanic and it turns out that part (rubber gasket ???) wasn't even the cause and told us any mechanic who would have taken 20 minutes to check out the car would have figured that out. So thanks for holding onto the car for 3 days and coming up with a fictitious diagnosis and taking our money for nothing!

Very knowledgeable staff that keeps you posted throughout the course of a major repair which was…read morereassuring and showed they care about their clients. Prompt and friendly service. Fantastic rates and completely fair service. Highly recommend.

I have the best ever mechanic Lee he is on 50 St. My left front strut fell off and he replaced both…read morealong with sway bar links for $540. Would have been $1500 at the dealership. He is a great guy glad to have him. He does imports and domestics. I would recommend him to anyone! I think he charges $50/hr.

Rear differential price went from $4000 to $5550:( They…read morequoted me $250 to replace my instrument cluster, the price almost doubled to $450:( I feel like I got ripped off

I had my breaks and rotors repaired, the service was excellent, Leah at the front desk always…read moreprovides exceptional customer service.

Brought my 2019 Mazda in for a salvage inspection after being told both over the phone and in…read moreperson that hail salvage inspections would not be a problem. After dropping the car off (and paying a $20 Uber home), I was called and told they "won't even look at it, because they don't want to." No explanation was provided and no guidance on where else to go. My time and money were completely wasted. Very disappointed with the lack of professionalism and care from the owner.

Disappointed. For transparency, the servicing that had taken place was around two winters ago…read more Bought an older car, taken it in for a tune-up, an oil change, tire change, to open the glove compartment that was stuck and change into winter tires. When I went into Kal Tires to purchase new tires (the same season) they told me the alignment was off and the direction of the treads were completely wrong which Downtown Auto completed. Waste of money. This same auto repair shop told me they could not open the glove compartment but that they would have to break the lock and replace it with a new one that would cost me about $200. I refused the service. A day after my mom opened it herself with a screw driver! When even trained car technicians could not open the glove compartment, my mom did without breaking the lock. Was it they wanted to me to pay for more for nothing? Why would I even I go back when now I'm suspicious of possibly getting scammed (if not already)? The bottom line is they simply cared so little about my car and the service they provided me at the time, how can I ever think of going back? The service was awful to say the least and I did not feel they cared enough for my business or any returned business I would have given them in the long term. The only person that was kind was the receptionist during my first and last experience with Downtown Auto Edmonton repair shop. When servicing is done with care, that would be the auto repair shop you should take your business too. And in my experience, this ISN'T THE ONE. Consumer Beware! (Original review made on Google Review a year ago)