We are very pleased with the service at Best Choice Automotive. Family members, as well as us, had used their services years ago when Gordon was still owner and found them to be excellent, so we went back. Denzel, the new owner of six months, has kept up the good name of this business, and the service was exceptional. We appreciated his friendliness, and we found him to be as honest and transparent as is his policy. Our vehicle was fixed and ready to go faster than estimated, which was a terrific bonus for us. Best Choice is now our go-to automotive repair business. The labour charge is on par with a good automotive service shop. You can likely you can find some cheaper places, however, we've had the experience that you get what you pay for. We experienced that today. One of the issues we had with our vehicle was that we had taken it for an oil change at a chain-business (looking at you, "Mr.") because it was less expensive. We certainly got what we paid for: cheap price and bad service. Unknowing to us, the oil filter that was not put on properly, and over a bit of time a litre of oil leaked out as we were driving around. We can't even imagine the cost if all the oil had had all been lost. We appreciate that inexperienced people learn to change oil and may make mistakes while learning at chain-businesses, but we cannot afford to have their inexperience cause us issues with our car. From now on we will go to Best Choice to have our oil changes done by a trained and qualified automotive service technician. It's likely going to cost more than a chain-business would charge, but to prevent what would have been 1000s of dollars in damage makes it a smart move in our opinion. Car repairs can be costly, and we admittedly have a small income, but better to spend a little more to take care of our car and give up something else from our tight budget than not to have a working vehicle. Also, on the humourous side, Denzel was completely non-judgemental when he repaired the mistake we made and explained what we did wrong on a car repair we did ourselves. Thanks, Denzel -- appreciate that! Best Choice is our top choice, and we highly recommend them. read more

My 2001 Dodge Ram pick-up would start reliably every time, but after 2 or 3 minutes of running the engine would lose power and begin to mis-fire and sputter. This problem would go away if I simply let the truck idle for about 3 more minutes. So while it was a big nuisance, it wasn't a critical issue. After spending a total of over $2000 at various automotive shops (2 independents, 2 Dodge dealers and Cdn Tire) I did some research on line and came across Best Choice Automotive and was impressed that they actually published their Core Values on their website. So I decided to take it to them to see if they could solve the puzzle. After a day of research and analyzing Gord identified the most likely cause of the issue and provided me with his recommended course of action including the likely outcomes and risks. To make a long story short, I accepted Gord's recommendation and authourized the work. His diagnosis was right on and the problem has been resolved. The total cost of the repair was more than fair as I believe they did not charge me for a good portion of the diagnostic work. While their mechanical skills are remarkable, what impressed me most was how they lived up to and demonstrated their Core Values. read more

This is the first shop in 10 years of owning a car that I don't feel taken advantage for my poor knowledge of cars, like I'm being over charged, or asked to fix 500 little things when I take my car in. Gord, Josh and their crew have saved my butt numerous times, getting me in last minute or going the extra mile to accommodate the constant stream of issues I experience with my Chevy Aveo. As a student I appreciate their fair pricing and that they inform me of possible future issues with a no pressure "don't fix it till its broke" approach which allows me to prepare for those fixes financially. I feel their suggestions are directly related to my safety, not simply making money, and Gord consistently "shows" me where the problems are. I always feel like he treats my safety the same way he would his own daughters. The service is always fast and friendly, and I always feel good about the money I spend there and better informed about the state of my vehicle. There isn't enough I can possibly say about them but you can guarantee they will have my business as long as their doors are open! read more

Best Choice Automotive, is truly the best auto repair shop in Edmonton. Our experience with Gord and his team was nothing but top notch ! Their knowledge on vehicles reassured me that my vehicle was in good hands. When looking for an auto shop, I searched many on the Internet and came across Best Choice. After reading the reviews I knew this was the shop for me. The majority of the reviews were positive which sometimes I am a little hesitant to believe however when reading the negative reviews it was apparent that some people are cheaping out on their vehicles and are expecting a band-aid solution to fix a major repair. This is where Best Choice shows their honesty, integrity and professional service. Some may say that this is "upselling" or a money grab, however I see it as a traffic safety concern. If your vehicle is not road worthy, Gord will be 100% truthful. This demonstrates his compassion and concern for public safety. I would not hesitate in taking my vehicle to Best Choice. They are the ONLY choice! read more

Had a horrific squeal when turning wheels, figured the strut towers bearing plates were done and planned on removing everything and taking it to Best Choice to disassemble the towers. The fix was either going to cost me hundreds of dollars or many hours of work. I spoke with the owner over the phone who said I should come by for him to hear the noise to just confirm it's the struts and not something worse. Once there he said it was just the ball joints, insisted to take it up on ramp, and with a needle he lubricated the "factory sealed" joints. Done. I was stunned. I expected him to "find" a serious problem and take my first born as a down payment, but no. He was honest and straightforward. Guess I know where I'm going for my next wheel alignment. read more

I took my older (classic) BMW in to get two issues fixed; the heater wasn't putting out enough heat, and the RPM needle wasn't working properly. Gord, Josh and their team put considerable effort into solving the heat issue, which was encouraging as no one else had figured it out. They also saved me a lot of money by finding a used instrument cluster that solved the RPM gauge issue, and looked a lot better than the one that was there before. It's a busy shop and they have several mechanics; which turned out to be a good thing as they had one mechanic who had a lot of experience with older BMW's. All in all, I was very happy with the repairs... and the friendly and honest service. Thanks guys :-) read more

I was referred to this shop by a friend 6 years ago and have always had great experiences. Transparent billing. Fair pricing. Staff is so friendly and helpful. Would recommend to anyone, especially any ladies who feel they get 'talked down to' when going for car service elsewhere- you won't get any of that bologna here - which is the cherry on top for me. Thanks Best Choice for giving me service I can trust! =) read more